La-Z-Boy recliners

30 reports to CPSC, the latest made Aug 22, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

30reports to CPSC
Aug 22, 2024the latest report was made
Jun 1, 2011the earliest
25with the company’s comments

Brand: La-Z-Boy
Makers: La-Z-Boy Incorporated and LAZYBOYMakers, importers or sellers, as the reports name them
Product: ReclinersCPSC’s product type: Recliner Chair (code 670), in Furniture, Furnishings & Decorations: Furniture

Other ways the reports write the brand (12)

“Lazy Boy”, “LAZY BOY”, “La Z Boy”, “Lazyboy”, “La-Z Boy”, “La-Z-boy, Norris LA-Z-TIME Power Recliner”, “La-Z-y Boy”, “La-Z_Boy”, “Lay-Z-Boy”, “Lazboy”, “la z boy” and “lazy-boy”

By month

3 reports from September 2023 to August 2024; the most in August 2024, 2. 27 earlier reports, since June 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
August 2024	2
July 2024	1
November 2022	1
October 2022	1
April 2022	1
January 2022	1
December 2021	1
November 2021	1
August 2020	1
February 2020	2
November 2019	1
October 2018	1
September 2018	1
August 2018	2
December 2017	1
November 2017	1
April 2017	1
April 2016	1
January 2016	1
May 2015	1
November 2013	1
May 2013	1
January 2013	1
November 2012	1
September 2012	1
June 2011	2

How badly anyone was hurt

Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
First aid 4 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 4 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 3 CPSC: Injury, Level of care not known
No one hurt 14 CPSC: Incident, No Injury
No incident, no one hurt 2 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Aug 22, 2024, sent to the company Aug 28, 2024, published by CPSC Sep 12, 2024

The product, in the report: Lazy-Boy power reclining chair. LB174757 WI30 TRI-POWER RECLINER

While sitting in our Lazy-Boy power reclining chair, my wife smelled smoke. We found a small file in the base of the chair. Unplugging the chair from the wall and turning it over on it’s side stopped the fire before any injury. Investigation revealed that power cable that runs from the 29 volt power supply to the electronics under the chair had become pinched in the chair mechanism and shorted out.

Model
LB174757
Bought from
Slumberland Furniture, Cedar Rapids, IA
Bought
Nov 22, 2022
Where
MOUNT VERNON, Iowa: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand lazy-boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240822-C4EF3-2147337009. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 4, 2024, sent to the company Aug 7, 2024, published by CPSC Aug 21, 2024

The product, in the report: Lazy boy Scarlett high leg leather reclining chair . Blueberry leather

I have a lazy boy reclining chair - after 2 months the nails that hold the leather to the chair came off and the nail heads were sticking out of the chair towards people. Also the bolts that hold the chair to the arms were too short and the chair was unstable. They came and replaced the nails and 2 days later - the nails once again came apart from the chair. The leather is folded and then tacked- so the nails are now facing towards people. There are numerous nail heads. A search of Lazy B [REDACTED] groups, have shown this is not isolated. It is a common issue

Model
Scarlett high leg reclining chair
Bought from
New England furniture
Where
Somersworth, New Hampshire: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Lazy Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/20/2024) La-Z-Boy Incorporated: Thank you for contacting us regarding this matter. Product safety and quality are high priorities for La-Z-Boy, Inc. Our records indicate that this issue has been resolved with the consumer, which included a service visit by a professional technician. Since that time, we have not received any additional communication from the consumer.

CPSC report 20240804-ABBA1-2147337489. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Jul 26, 2024, sent to the company Jul 31, 2024, published by CPSC Aug 14, 2024

The product, in the report: Norris LA-Z-TIME Power reclining couch. The electrical panel and couch information photos uploaded.

The electrical panel inside our La-Z-boy couch caught fire. The electrical unit was plugged directly into a wall outlet.

Model
Norris LA-Z-Time PWR RE
Bought from
Redding Ca, La-Z-boy
Bought
Feb 4, 2023
Where
Cottonwood, California: Home/Apartment/Condominium
Who was involved
Age 58, Unspecified
The reporter’s relation to them
My Spouse
As this report names them
Brand La-Z-boy, Norris LA-Z-TIME Power Recliner, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(8/13/2024) La-Z-Boy Incorporated: La-Z-Boy, Inc. is committed to the safety of its customers. Our Comfort Care team is actively working with this consumer to resolve the issue. In addition, we are continuing to investigate the cause of this incident and will communicate findings with the CPSC if necessary.

CPSC report 20240726-6A8E3-2147337712. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Nov 29, 2022, sent to the company Dec 20, 2022, published by CPSC Jan 5, 2023

The product, in the report: LAZY BOY POWERZ ELECTRIC LIFT CHAIR WITH HEAT AND MASSAGE

HEAT FUNCTION FOR MY LAZY BOY WILL NOT TURN OFF, IT GETS HOT, I MUST UNPLUG THE CHAIR

Model
POWER LIFT RECLINER
Bought from
LAZY BOY METAIRIE LA
Bought
May 1, 2020, about then
Where
New Orleans, Louisiana: Home/Apartment/Condominium
Who was involved
Age 74, Female
The reporter’s relation to them
Self
As this report names them
Brand LAZY BOY, made or sold by LAZYBOY
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20221129-C4D56-2147352337. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 7, 2022, sent to the company Oct 13, 2022, published by CPSC Oct 27, 2022

The product, in the report: LA-Z-BOY Rocker/recliner

LA-Z-BOY Rocker/Recliner: Finley #010747 with curved front arms especially with slicker fabrics is a dangerous design flaw especially noticed when attempting to stand upright from the sitting position of the rocker: I have had many LA-Z-BOY rocker/recliners over the years. This is the very first one I have ever fallen to the floor trying to stand up from. I am a strong and healthy senior and I still am felling pained from this serious fall over twelve hours ago. The arms of this rocker recliner are curved downward so that when you go to get up your hands must press on the end of the arms which of course causes the rocker to slant down. This is normal. What is not normal or alright is the downward slant of these curved arms to the front of the rocker/recliner which can produce a dangerous situation. This stocked chair comes with a less textured and slicker fabric which adds to the hands being able to easily slide off the arms of the chair while you are rising. After being seated for an hour or so and In attempting to lift myself up off this chair into a standing position the downward pressure on these forward curving, slicker fabric arms cause my hands to unexpectedly slide off these curved arms causing a totally unexpected and harsh fall to the floor. I feel that this situation is particular to this curved arm chair and the chair should probably be discontinued or at least have a warning notice of the possibility of a dangerous situation with a serious fall on exiting the chair.

Model
Finley # 010747
Serial number
1K2060910650010062
Bought from
LA-Z-BOY
Bought
Sep 30, 2022
Where
Evanston, Illinois: Home/Apartment/Condominium
Who was involved
Age 76, Male
The reporter’s relation to them
Self
As this report names them
Brand LA-Z-BOY, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/14/2022) La-Z-Boy Incorporated: We are sorry to learn of this consumer’s experience with one of our products. We do test the strength of the armrest to allow for support when someone relies on it to stand up. The Finley rocker recliner has been in our product line since 2019 and this style of armrest is common in the market. The fabric selected for this chair is also common and we have received no prior reports of this type of incident.

CPSC report 20221007-249C1-2147353434. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 26, 2022, sent to the company May 6, 2022, published by CPSC May 20, 2022

The product, in the report: Lazboy Chair with power recline.

Its a lift chair by Lazboy (La-Z-Boy). Luxury Lift ACK 212130476-001-005. The lift chair’s power supply cover cracked within the screw housing and broke, causing the cover to detach and expose the power supply’s electrical components, posing a shock hazard to users. Power Supply TEI-18830-00 IDENTICAL POWER SUPPLY WAS RECALLED WITH A DIFERENT LOT NUMBER IN fEB 2017

Model
Power Supply TEI-18830-00 Chair 1LF505
Serial number
ACK# 212130476-001-005
Bought from
La-Z-Boy Furniture Galleries
Bought
Apr 26, 2015
Where
Antioch, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Lazboy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/18/2022) La-Z-Boy Incorporated: Consumer’s power supply was not part of any recall by La-z-Boy. Furthermore, without an opportunity to inspect the unit, La-Z-Boy is unable to determine with any degree of certainty why the power supply cover may have cracked to expose the power supply’s electrical components. The component is no longer under warranty, and customer has refused a replacement power supply and service.

CPSC report 20220426-68FBD-2147356514. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 6, 2022, sent to the company Jan 10, 2022, published by CPSC Jan 25, 2022

The product, in the report: Lazyboy Recliner Chair Model Margaret ID:RTLLAZB2108240-048-001 Margaret Bronze Lift Recliner color grey-beige Width 29” (side to side) Depth 39” (front to back) Height 41” (bottom to top) Seat depth 19.5” Arm height 25” Seat height 19.5” Seat width 18”

We purchased a Lazyboy, Margaret bronze lift recliner, in September 20, 2021, delivered December 22, 2021 on Saturday 1/1/2022 the chair broke separating the top frame from the base, flipping my 90 year old mother onto her back with her head against the wall. We discovered 3 bolts stripped from the base on the floor we have not found a fourth bolt, which was expected. The base of the recliner remained stationary on the floor with the back disengaged from the frame. We immediately called Lazyboy who will investigate in February, but I am concerned because this appears to be a design flaw with a risk of an injury or death. I do not want to see them hide the problem this chair should be recalled!
We had a CT scan and X-ray that ruled out any severe injuries but my Mother is very sore.
My Mother is 5’1” and weights about 130-140 lbs well within the parameters of this chair capacity.

Model
Margaret
Serial number
1910320000
Bought from
Lazboy
Bought
Dec 22, 2021
Where
Marysville, Ohio: Home/Apartment/Condominium
Who was involved
Age 90, Female
The reporter’s relation to them
My Parent
As this report names them
Brand Lazyboy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(1/13/2022) La-Z-Boy Incorporated: Thank you for notifying us of this occurrence. This is a purchased component, not assembled by La-Z-Boy. However, we will notify the supplier and provide the photos to ensure they continue to meet their customer’s expectations.

CPSC report 20220106-9E07C-2147358140. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 31, 2021, sent to the company Jan 4, 2022, published by CPSC Jan 26, 2022

The product, in the report: Small upholstered lazy boy recliner, purchased May/June 2021

My elderly relative with confusion put both legs through the gap in the footrest of her lazy boy recliner, when the footrest was extended. She was yelling for help. I could not extricate her from the chair and called the local fire department who was successful in getting her lower legs out. Had she fell she likely would have severely lacerated her lower legs and possibly have bilateral fractures. I have a picture of how her legs were stuck.

Bought from
Lazy Boy Gallery, Saugus
Bought
May 20, 2021, about then
Where
Kittery Point, Maine: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Lazy Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/5/2022) La-Z-Boy Incorporated: Thank you for notifying us of your concerns. It appears the customer became confused and put her legs between the seat and the mid ottoman bar when the leg rest was extended. This would be incorrect use within the home and not the result of manufacturing issues.

CPSC report 20211231-CE999-2147358226. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Nov 1, 2021, sent to the company Jan 6, 2022, published by CPSC Jan 21, 2022

The product, in the report: La-Z-Boy power lift recliner Model 2BL-792

The consumer stated that she thought the recliner was unplugged because of previous tip-over issues. She thinks that the person from La-Z-Boy who came to look at the product plugged it back in. On 10/26/2021, the consumer’s 97 year old mother was sitting in the recliner. The consumer accidently placed an object on object on top of the remote that is used to lift the chair to a standing position. The chair tipped forward and her mother was dumped to the floor. The consumer had to call the paramedics to assist her with her mother.

Model
2BL-792
Bought from
third pary
Where
Scottsdale, Arizona: Home/Apartment/Condominium
Who was involved
Age 97, Female
The reporter’s relation to them
My Parent
As this report names them
Brand La-Z-Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(1/7/2022) La-Z-Boy Incorporated: Thank you for sharing the details of this occurrence. We are sorry to hear that this happened. Although this involves a unique set of circumstances, we are following up with the technician to evaluate their current process.

CPSC report 20211101-57CF1-3484788. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 22, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

The product, in the report: Lazyboy Recliner chair with a swivel base

I received a swivel, recliner from LazyBoy. The first sit my husband reclined back and the bottom snapped off and catapulted him backwards in a tumble. The store manager wasn’t interested in figuring out HOW this chair showed up obviously without a safety inspection. He wanted to fix it. There’s no fixing this. The integrity of the structure was compromised when the bolts stripped from the base and snapped the chair over it’s top. After requesting to speak to someone else, I got to the Jr. Vice President of our area and he said 4000 Warehouse workers were furloughed due to covid. He would get down to the bottom of it. I’m not holding my breath. If this was my grandparent this situation could have ended very badly. Fortunately my husband is young and in great shape. I’m concerned about the safety measures not being taken seriously.

Model
Recliner chair with a swivel base
Bought from
Lazyboy
Bought
May 30, 2020
Where
San Antonio, Texas: Home/Apartment/Condominium
Who was involved
Age 40, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Lazyboy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/14/2020) La-Z-Boy Incorporated: We are sorry to learn of this consumer’s experience with one of our products. We will look into this incident but have not received additional reports of similar incidents.

CPSC report 20200822-AED84-2147370299. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Feb 27, 2020, sent to the company Mar 6, 2020, published by CPSC Mar 27, 2020

The product, in the report: La Z Boy Leather recliner rocker in chocolate color.

So far I have purchased 2 expensive La Z Boy Leather Recliner Rockers from the local La Z Boy Dealer. As soon as the first recliner was delivered and placed in my living room my eyes began to burn. After sitting in the first recliner for approximately 15 minutes I began to itch on my legs, arms and back. The itching was most prevalent on exposed skin areas where a red rash started to develop. My eyes continued to burn. I called the La Z Boy Store and asked them to come and described what was happening. They seemed surprised about it and asked if I had included a special coating on the recliner. I said I had purchased it off their showroom floor and didn’t know if it had been treated or not. They immediately sent their truck to pick up the recliner and I was given a full refund.
After thinking the first recliner must have been a problem of some kind I returned to the La Z Boy Store and bought a different style of leather recliner and had it delivered. After about 15 minutes I started having the same issues that I had with the first chair. Again I called the store and they sent their truck back, picked up the chair and refunded the purchase price.
I then saw a chair at the local [REDACTED] store that was covered in fabric instead of leather so I bought it and took it home myself. After removing the plastic wrap in my living room and sitting in the chair for several minutes the itching and burning sensation returned. Another person who was with me started complaining about a chemical smell and her eyes began to burn and she hadn’t even sat in the chair. I replaced the plastic and returned the chair that evening.
As soon as all three recliners were removed from my residence the reactions I/we had were gone and the itching stopped.
1 more try here. I went to a nearby furniture/electronics store to see what they had in recliners. I found an [REDACTED] with a cloth covering that I liked and decided to sit in it for several minutes prior to buying it. Guess what.....same issues began to develop. Itching on the arms, back and legs. Needless to say I left the store without making the purchase.
I have never had any problems with the La Z Boy Leather Recliner/Rocker that I have had for the past 25 years but it’s wearing out. I now have it covered to hide the worn out areas. Evidently something has changed in the past few years to create allergic reactions. I have read several articles about dimethyl fumarate (DMF) the chemical used for mold prevention that has been banned in several countries but NOT in the US which makes no sense at all. Many examples of people with allergic reactions to their new furniture are posted online so I thought I would add another one.
Good luck to anyone buying new furniture. I won’t be buying anything more.

Bought from
La Z Boy, Illinois
Bought
Feb 19, 2019
Where
Peoria, Illinois: Home/Apartment/Condominium
Who was involved
Age 70, Male
The reporter’s relation to them
Self
As this report names them
Brand La Z Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(3/12/2020) La-Z-Boy Incorporated: Thank you for notifying us of your concerns. We would like to reassure you that we do not use dimethyl fumarate (DMF) in our products and we hold ourselves to the highest product standards.

CPSC report 20200227-59425-2147374584. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 12, 2020, sent to the company Mar 13, 2020, published by CPSC Mar 27, 2020

The product, in the report: Recliner

Caller reported that the recliner tilts back and causes the feet to be higher than his head, his spouse was thrown from the recliner twice. She fell out backwards and landed on her head and shoulders. No injury was sustained. The manufacturer was contacted and they advised him that he purchased the wrong chair, he stated that they were coming out to install a rocker stopper. Caller feels that these recliners are a safety hazard and should be reported.

Model
Kirkwood - 768
Bought from
La-Z-Y Boy
Bought
Jan 24, 2020, about then
Where
Water Valley, Mississippi: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand La-Z-y Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200212-F7DFE-1953296. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Nov 15, 2019, sent to the company Dec 16, 2019, published by CPSC Jan 1, 2020

The product, in the report: Rocker Recliner chair

10/24/2019: Two identical recliners were delivered to the consumer’s home. Later that afternoon, the consumer noticed an odor emitting from the chairs. He and his wife sat in the chairs for several hours, but soon after, had to take their “[REDACTED],” to help with their breathing difficulties.
NOTE: Recently, the consumer was away from his home for 4 days and did not have to use their [REDACTED] at all. However, as soon as they returned home, they had to return to taking [REDACTED].
Within a day or so, the consumer called the mfr. and reported his concerns to their rep. The consumer asked what type of dye did they use to color the leather in their chairs, but the rep. said they do not use dyes. The consumer said the rep. did not have any additional details and nothing else transpired.
The consumer also corresponded with the firm by email and one of the responses he received, advised him to allow the chairs to air out and to open windows and doors to speed up the process. The consumer said that he can do this, but it doesn’t answer the questions about his concerns. The consumer corresponded with the firm’s rep., [REDACTED], Escalations Specialist, Tel: [REDACTED]. The consumer wanted to speak with a person, who has clinical knowledge and could discuss the issue from medical perspective. The firm did not provide such a person.
The firm’s rep. offered to change the colors of the chair, but the consumer said he could not be assured that replacement chairs would not present the same problem. He would like to know what specific materials were used to make and color the chairs.
The consumer noted that they have had 6 or 7 of these chairs in the past, but have never experienced these types of problems. [Question: What dyes are in the chair; are they made from recycle foam; is there information that can be provided to answer his questions?]
NOTE: The consumer will provide additional details of his correspondence with the firm, by email.

Model
Astor Recliner Rocker (ACK# LCD03C2 00519 D162664)
Bought from
La-Z-Boy Furniture G, Florida
Bought
Oct 17, 2019
Where
S.t Augustine, Florida: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand La-Z-Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20191115-10A9C-1920070. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 2, 2018, sent to the company Oct 31, 2018, published by CPSC Nov 15, 2018

The product, in the report: Luxury Lift power lift recliner

You already have a recall for La-Z-Boy Recliner power supply (recall #17-083), limited to lot #150113. I recently moved my elderly mother into an assisted living facility and found that her La-Z-Boy recliner has the same exact power supply with the same exact dangerous failure - the screw mountings have broken and the cover is loose. She has it taped together, which is the only thing keeping her from being exposed to high voltage within the power supply. This is the exact same power supply as in recall [REDACTED], but it is not from lot #[REDACTED], it is lot # 110001. This recall should appropriately be extended to other lot numbers, probably all of which suffer from the same hazardous failure mode and risk of exposure to elderly users of this furniture. I have informed La-Z-Boy of this condition but they decline any remedy.

Model
La-Z-Boy Luxury Lift
Where
San Diego, California: Home/Apartment/Condominium
Who was involved
Age 88, Female
The reporter’s relation to them
My Parent
As this report names them
Brand La-Z-Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/13/2018) La-Z-Boy Incorporated: We are sorry the cover of this consumer’s power supply came loose, but the power supply does not pose a safety risk.
There is no issue with the design of the power supply’s casing. In 2015, La Z Boy recalled one lot of power supplies because the chemical composition of the covers from that lot made them more susceptible to breakage. This consumer’s power supply was manufactured approximately four years earlier. If there had been a problem with the lot the consumer’s power supply cover came from, La Z Boy would have received numerous complaints in the seven years since its manufacture, but we have not.
This consumer contacted us in September and advised that his mother had recently moved. He said the power supply “split in half,” apparently in connection with the move. Dropping the power supply can cause the cover to crack and detach, and perhaps that happened in the move. Fortunately, receiving a shock from the unit is extremely unlikely, as it would require someone to make contact with two different hard-to-access points within the unit at the same time. If that unlikely scenario did occur, the worst-case exposure would be 15 milliamps, which would be perceptible but would not cause injury. The consumer’s report states that the cover is currently held together with tape, and that is a safe solution. Electrical tape would be ideal, but any tape that would remain attached would be acceptable.

CPSC report 20181002-AB69F-2147385247. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 7, 2018, sent to the company Oct 31, 2018, published by CPSC Nov 15, 2018

The product, in the report: recliners equipped with a power lift seat LOT # on the power supply is 091001

The submitter noticed the lift chair’s power supply cover is separated (screw housing failed) and exposing the power supply’s electrical components. He then contacted the firm and reported this issue. He was told that his LOT # is not included in the recall and they could not assist with parts. The submitter believes this LOT # should be added to the recall.
He has since taped the supply box so that the electrical wires are not exposed.

Model
1LL-515
UPC
Unknown
Serial number
Unknown
Where
Lexington, North Carolina: Unspecified
Who was involved
Age 56, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand La-Z-Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20180907-48716-1790966. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 22, 2018, sent to the company Aug 30, 2018, published by CPSC Sep 14, 2018

The product, in the report: Lazy Boy recliner chair

Failure of Lazy-Boy recliner cushion structure renders chair unstable when chair reclined. Wood structural member of cushion failed at a knot and causes reclined chair to tilt and become unstable. Continued use of chair could lead to injury. Chair purchased November 5, 2016 and was used infrequently. Photo of chair and failed wood part available upon request. Chair identified as LAZB ASPECC 028931CHARLOTTE HIGH Lazy Boy/Lebco Industries has indicated I will have pay for the the labor to repair a defective chair structure.

Model
028931 F141909 Charlotte High
UPC
none
Serial number
none
Bought from
LAZY bOY, Texas
Bought
Oct 1, 2016
Where
Katy, Texas: Home/Apartment/Condominium
Who was involved
Age 79, Male
The reporter’s relation to them
Self
As this report names them
Brand Lazy Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/10/2018) La-Z-Boy Incorporated: We are sorry that this consumer was not satisfied with the warranty service on his La-Z-Boy recliner, but we have no reason to believe this product was defective. We understand that the customer took his recliner to our dealer’s warehouse, and the dealer’s technician determined that the seat frame was broken. The dealer ordered a new seat frame, which La-Z-Boy supplied free of charge. For most items, La-Z-Boy provides labor free of charge during the first year following purchase. The consumer’s recliner was more than a year old, and the dealer informed him that there would be a labor charge to replace the seat frame.

CPSC report 20180822-CC5D3-2147386012. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 21, 2018, sent to the company Feb 5, 2019, published by CPSC Feb 21, 2019

The product, in the report: Recliner

The consumer indicates that when the chair is in its reclining position with the footrest up, the entire unit tips forward when one tries to get out of the chair.
The consumer believes the base of the recliner has a faulty design.
The consumer contacted the place of purchase and explained the situation; the representative he spoke to informed him that he has never heard such a complaint and thus it must be due to user-error.
The consumer states that the units have been used approximately three times for less than half hour each use.
The consumer plans on keeping his two recliners for at least the next thirty days in case an investigation ensues.

Model
010705B142008FN007SW
Bought from
La-Z Boy, New York
Bought
Jun 14, 2018
Where
Clifton Park, New York: Home/Apartment/Condominium
Who was involved
Age 70, Male
The reporter’s relation to them
Self
As this report names them
Brand La-Z Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/19/2019) La-Z-Boy Incorporated: We are sorry to learn of this consumer’s experience with one of our products. His report indicates that when the chair is in its reclining position with the footrest up, the entire unit tips forward when one tries to get out of the chair. As explained to the consumer, the chair’s Operating Instructions include “Important Safety Instructions” that contain the following “WARNING” on two separate pages: “To safely exit the unit and prevent a tripping hazard, bring the back upright and close the legrest.”

CPSC report 20180821-39F50-1786158. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 28, 2017, sent to the company Apr 27, 2018, published by CPSC May 18, 2018

The product, in the report: Recliner

The following information was transferred from consumer emails, that were sent to the CPSC Info-Ctr.
(Email date: 12/22/2017): P1M702 C 125674 FN 007 EASTERN 2 MOTOR MSSG/H LAZB LAZB 001784248 In reference to report number 117B0453A MODEL NAME EASTERN THE LAST NUMBER UNDER BAR CODE.
(Email date: 12/26/2017): REF/ sku 039682993
Dear Sir This will be my first attempt to bring notice of a product that is lacking in safety. I purchased a LAZY BOY (POWER RECLINER (P1M702) model. This model has a long hard wired remote control. After three years of use , my wife went to exit from the sitting position the remote had slid between the seat an arm rest. Upon rising from the seat the seat cushion returned to normal trapping an activating the foot rest. This pushed against her back legs as she was trying to stand. RESULT LOSS OF BALANCE. Part of the foot rest failed giving full access to the floor.
My experience involved personal safety. Many ways this could have been prevented by manufacture ! I have disconnected the electric from this chair until I install device to prevent chair remote from becoming trapped. I request that all LAZY BOY owners be notified of this possibility NOW.
A video can be provided of chair in motion with remote TRAPPED.
cc: socialsupport@la-z-boy.com

Bought from
Firm Out of Business
Bought
Aug 16, 2014, about then
Where
Genoa, Ohio: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Lay-Z-Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/27/2018) La-Z-Boy Incorporated: This is a duplicate of Report No. 20171112-6439B-2147395498. As we wrote in response to that report: We are sorry to learn of the consumer’s experience with our product. As far as we know, this is the first report we have received of a controller being activated after falling down in a chair. We do not believe the product presents any danger.

CPSC report 20171228-39171-1721888. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 12, 2017, sent to the company Dec 15, 2017, published by CPSC Jan 9, 2018

The product, in the report: RECLINER POWER CHAIR BY LAZY BOY IN NORTHWOOD OHIO

REF/ sku 039682993
Dear Sir This will be my first attempt to bring notice of a product that is lacking in saftey. I purchased a LAZY BOY (POWER RECLINER (LANCE) model. This model has a long hard wired remote control. After three years of use , my wife went to exit from the sitting position the remote had slid between the seat an arm rest. Upon rising from the seat the seat cushion returned to normal trapping an activating the foot rest. This pushed against her back legs as she was trying to stand. RESULT LOSS OF BALANCE. ` Part of the foot rest failed giving full acess to the floor.
My experience involved personal safety. Many ways this could have been prevented by manufacture ! I have disconnected the electric from this chair until I install device to prevent chair remote from becoming trapped. I request that all LAZY BOY owners be notified of this possibility NOW .. A video can be provided of chair in motion with remote TRAPPED.
[REDACTED]
CC:

Model
LANCE
Bought from
LAZY BOY
Bought
Aug 20, 2014
Where
GENOA, Ohio: Home/Apartment/Condominium
Who was involved
Age 73, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand LAZY BOY, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/28/2017) La-Z-Boy Incorporated: We are sorry to learn of the consumer’s experience with our product. As far as we know, this is the first report we have received of a controller being activated after falling down in a chair. We do not believe the product presents any danger.

CPSC report 20171112-6439B-2147395498. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 12, 2017, sent to the company Aug 24, 2017, published by CPSC Sep 11, 2017

The product, in the report: fabric covered recliner chair

The consumer purchased two of the same chair and she picked them up on March 6.
The consumer immediately noticed a strong chemical odor coming from the chairs. After 3 days the consumer contacted the store, Art Van Furniture and expressed her safety concerns. She indicated that she was getting a headache and a tight feeling in her chest and she believes it was being caused from the chemical odor.
On March 14, the store sent out a technician to her home and the technician advised her that the smell will dissipate over time, possible 3 weeks.
On March 15, the consumer went to the store and advised the manager of her safety concerns. The consumer was told to spray Febreeze on the chairs. The consumer did as she was told.
The consumer states that the chemical odor did not go away and she opened the windows to help air out the odor.
The consumer called the store again and on March 21 the store sent out another technician. The technician advised the consumer that the odor could be from the foam or cover and he sprayed Airlift on both chairs.
The consumer said the smell was better for about 36 hours and then the chemical odor returned.
The consumer indicated that her neighbor got a headache and pain in her chest after 15 minutes of sitting on the chair.
On March 25, the consumer sprayed Febreeze on the chairs. She said the odor did not dissipate and she contacted the store requesting to return them. The consumer was told that the store would charge a 25% restocking fee or a 10% restocking fee if she purchased another La-Z-Boy product.
The consumer plans to return the chairs today and purchase another product.
The consumer also contacted the firm, La-Z-Boy and informed them of her safety concerns. The consumer was told that their chairs meet all regulations and were safe. The consumer was also told she could wash the chairs with Neutrogena soap. The consumer refused to wash the new chairs. Thought Art Van would refuse to take them back if washed.

Model
Unknown
UPC
Unknown
Serial number
Unknown
Bought from
Art Van Furniture, Michigan
Bought
Feb 1, 2017, about then
Where
Hudsonville, Michigan: Home/Apartment/Condominium
Who was involved
Age 76, Female
The reporter’s relation to them
Self
As this report names them
Brand La-Z-Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/25/2017) La-Z-Boy Incorporated: We regret that this customer was unhappy with her La-Z-Boy product. Sometimes, some customers may notice a distinctive odor with new furniture, and if that happens, we recommend owners ensure there is good circulation of air around the furniture while the odor dissipates. In this case, we understand that the customer returned the furniture to the retailer and received a full refund.

CPSC report 20170412-0F074-1652870. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 26, 2016, sent to the company May 31, 2016, published by CPSC Jun 14, 2016

The product, in the report: Vail Wall Recliner; black color; leather

(4/4/16) The recliner was delivered to the consumer’s home. After a few minutes of sitting on the recliner the consumer began to feel light headed and her eyes began to burn. The consumer noticed a strong chemical odor emitting from the recliner.
(4/5/16) The consumer contacted the store where she purchased the recliner to inform them about the adverse health effects the recliner is causing her. The consumer was informed that a person from their Service Department would go out to her home to inspect the recliner.
(4/7/16) The consumer states the person from the Service Department examined the recliner and advised the consumer that he did not have the symptoms she experienced. He also informed the consumer that the odor could be from the foam.
The consumer called the store again because she was still experiencing the same symptoms and the consumer was advised that another person from their Service Department would examine the recliner.
(4/16/16) The consumer states the person from the Service Department examined the recliner and advised the consumer that he did not have the symptoms she experienced. The consumer asked him to take the recliner but he said he could not take it.
The consumer has asked to return the recliner but they are charging her a 25% restocking fee and the consumer does not feel like she should pay for it because the recliner is causing her to feel ill.
The consumer has not visited a doctor. The consumer does not plan to contact the firm

Model
991550
UPC
Unknown
Serial number
Unknown
Bought from
Art Van Furniture, Michigan
Bought
Feb 22, 2016
Where
Troy, Michigan: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand La-Z-Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/1/2016) La-Z-Boy Incorporated: We are sorry that this consumer is unhappy with her La-Z-Boy recliner. We note that two service technicians were unable to verify her complaints, and we have no reason to believe that the product is defective. Our records indicate that the same consumer purchased two La-Z-Boy recliners from a different dealer in 2013. After receiving them, she complained about a strong odor she said they emitted. She disputed her credit card charge, and the retailer gave her a full refund less the delivery charge. We hate to lose a customer, but this consumer may find that products from other companies better meet her needs.

CPSC report 20160426-8514B-1568420. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 8, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 4, 2016

The product, in the report: Lazy Recliner

My wife was sitting in our recliner,and she said that something had cut her foot.On checking this ,I noticed that there were factory installed staples coming out of the foot pad.These staples had caught my wifes foot,and she had cut her foot on the staples.Im very concerned about that her foot may get infected since she has type 2 diabetes.

Model
005502
UPC
6097710-111
Where
Flemington, West Virginia: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Lazy Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/28/2016) La-Z-Boy Incorporated: We are sorry to learn of the consumers’ experience. The chair involved was manufactured in 1998, and a staple apparently worked loose through time and use of the product. The consumers may wish to speak to a local upholsterer or furniture repairer for assistance.

CPSC report 20160108-66980-2147424929. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 13, 2015, sent to the company Jun 19, 2015, published by CPSC Jul 24, 2015

The product, in the report: PINNACLE PLT LUX LIFT XR W/HEAT & MSSG Recliner/Lift Chair

On Monday May 4th at 7:25PM, while sitting in my new (which I had received on Wednesday April 29th), Lazy Boy Style 1PM 512 recliner lift chair with the legs lifted I bent forward to get a drink on my table and the chair tipped and I slid forward and down onto the floor.
I had some difficulty getting up off the floor. I messaged a friend on my cell who was in communication with me.
I was OK and determined to get up by myself, and I did after about 20minutes, Just as my neighbor downstairs came to help. She had been alerted by the friend I was messaging.
Someone asked me if I shouldn’t report it, but I declined to at the time.
This is the same kind of difficulty reported by the recall of Lazy Boy recliners, but the chair I experienced the problem with is not on the list per Lazy Boy.
It should be!

Model
Pinnacle Recliner/Lift Chair ACK/LINE/ITEM 501200641-026-001
Serial number
1PM512 B983909 FN 000
Bought from
Lazy Boy, California
Bought
Jan 15, 2015
Where
Mount Shasta, California: Home/Apartment/Condominium
Who was involved
Age 67, Female
The reporter’s relation to them
Self
As this report names them
Brand Lazy Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/29/2015) La-Z-Boy Incorporated: We are sorry to learn of this incident but glad that the consumer apparently was not hurt. When the footrest is raised, a user who leans or moves forward in the chair shifts the chair’s center of gravity and can reach the point where the chair tips forward. For that reason, the chair’s user manual cautions users: • Do not stand, sit, or place extra weight on the arms, back or open legrest. • To safely exit the unit and prevent a tripping hazard, bring the back upright and close the legrest. The company has sold thousands of these lift chairs and to the best of its knowledge, this is the first report we have received of the chair tipping over. From the consumer’s description of the incident, it appears to us that she should have lowered the legrest before moving forward in the chair. We are confident that used in that way, the chair will provide her with comfortable seating for years to come.

CPSC report 20150512-655CD-2147432998. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 7, 2013, sent to the company Nov 18, 2013, published by CPSC Dec 10, 2013

The product, in the report: Lazy Boy fabric recliner with fabric protectant

I recently purchased a fabric covered recliner from Laz a Boy Furniture. Immediately, upon delivery my wife and I began to have allergic reactions to the product. We both developed eye and sinus irritation - burning, itching, watering eyes along with nasal congestion with breathing difficulties. In addition I developed a rash on my bottom and groin area.

Model
Maverick
Bought from
La Z Boy
Bought
Sep 1, 2013, about then
Where
Villa Rica, Georgia: Home/Apartment/Condominium
Who was involved
Age 66, Male
The reporter’s relation to them
Self
As this report names them
Brand La Z Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/29/2013) La-Z-Boy Incorporated: We regret that this consumer was dissatisfied with our product. He contacted our customer service department on October 29 to say that he took delivery of his chair on October 17 and, on returning from vacation, noticed a strong odor from the chair. In his complaint, he says that he experienced allergic reactions. We know of nothing in the chair that could produce an allergic reaction, but particular sensitivities can never be ruled out. We understand that after the consumer filed his report but before we received it, our independent dealer allowed the consumer to select another chair even though it did not detect any odor from his chair. We trust that the consumer is satisfied with this resolution.

CPSC report 20131107-D7A77-2147450115. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 13, 2013, sent to the company May 20, 2013, published by CPSC Jun 11, 2013

The product, in the report: la z boy reclina rocker Joshua model

I was sitting in new recliner. Back of chair tipped over to ground resulting in me getting stuck in chair.

Model
joshua
Bought from
boscovs, New Jersey
Where
toms river, New Jersey: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand la z boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/28/2013) La-Z-Boy Incorporated: We are sorry that the consumer was not happy with our product. We contacted our retail dealer and were informed that the consumer placed a special order for two of these recliners, which were custom-made for him. He received them on May 11, 2013. Two days later, he called the retailer and complained that the chairs were not a good fit for him because they reclined too far back and tipped backwards. The retailer offered to send a service technician, but the customer refused service and wanted a full refund instead. The retailer picked the two recliners up on May 18 and gave the customer a full refund. The retailer will inspect the chairs for any defects and contact us as necessary.

CPSC report 20130512-0818C-2147456186. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 25, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

The product, in the report: Griffin Left-Arm Sitting Reclining Chaise Style Number: 596 Product Dimensions as shown: Overall : 41.00” H x 37.50” W x 66.00” D Seat : 20.50” H x 28.00” W x 51.00” D

I have a Brown fabric Chaise Recliner from Lazy Boy furniture. My daughter , who is 6 years old, got her foot wedged under a piece of wood when her foot slipped into the space where the chaise back meets the seat portion.
She was unable to free herself and her foot was trapped under an unfinished piece of wood. With great difficulty I was able to free her foot. She sustained severe bruising and a foot sprain and required pain relievers for over a week. This piece of wood should be padded or blocked so that a foot or arm cannot get trapped. This happened again today.

Model
Griffin Left-Arm Sitting Reclining Style Number: 596
Bought from
La-Z-Boy, Ohio
Bought
Sep 17, 2011
Where
Avon, Ohio: Home/Apartment/Condominium
Who was involved
Age 6, Female
The reporter’s relation to them
My Child
As this report names them
Brand La-Z_Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/14/2013) La-Z-Boy Incorporated: We are sorry to learn of this family’s experience and know that this incident was upsetting to both the child and the parent. We can report, however, that the product does not pose a danger when used as intended. From the consumer’s report, we assume that the back of the furniture was reclined, her daughter was standing up against the back, and her daughter’s leg slipped down between the reclined back and the seat. All reclining furniture has a gap between the back and seat when the back is reclined, which is necessary for the reclining function. Every reclining product we sell comes with safety instructions in which we advise consumers that they should always bring the back upright before exiting and they should keep body parts away from the opening between the back and the seat. We have sold millions of reclining products and know that this consumer’s experience is a very rare occurrence, even though it happened twice to this family. We urge the consumer to keep the back upright except when an adult is seated and to discourage her daughter from standing in the product. We hope that her daughter is better now and that they will both enjoy using this product for years to come.

CPSC report 20130125-3BBF4-2147459475. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 19, 2012, sent to the company Dec 11, 2012, published by CPSC Dec 27, 2012

The product, in the report: La-Z-Boy Vail Power Recliner XR chair, brown suede

I purchased a La-Z-Boy Vail XR power recliner on Aug 31, 2012. I was sitting in the chair in an upright position on Friday, Nov 16, 2012, when I dropped a piece of popcorn in the chair, and reached between the bottom cushion and the arm of the chair to attempt to retrieve the popcorn. I cut my finger severely. I turned the chair over and discovered some very sharp edges on some exposed metal. It seems to be a natural reaction for someone to attempt to retrieve a dropped object. I dread the thought of a small child attempting to retrieve a toy or other object. I can easily imagine the possibility of a severed finger.

Model
Vail Power Recliner XR P1040-3B918567 FN 175
Serial number
LAZB-02042301060010119
Bought from
Furniture Galleries, North Carolina
Bought
Aug 31, 2012
Where
Kernersville, North Carolina: Home/Apartment/Condominium
Who was involved
Age 66, Male
The reporter’s relation to them
Self
As this report names them
Brand La-Z-Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/20/2012) La-Z-Boy Incorporated: We are sorry to learn of this consumer’s experience with our product. This is a very unusual complaint for us, and we are investigating the incident.

CPSC report 20121119-33239-2147461800. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 11, 2012, sent to the company Oct 12, 2012, published by CPSC Oct 26, 2012

The product, in the report: Recliner (material unknown)

(8/11/2012) The consumer stated she purchased a recliner and she brought it home. After having the chair in her home and sitting in it for approximately 2 hours she began to smell mildew. Immediately after smelling the odor her nose began to run and she started to cough severely. The consumer did not receive any medical treatment.
(8/12/2012) The consumer stated that she contacted the retailer and a Rep. (name unknown) advised her that manager would be in around 4p.m and to call back then. The consumer called back to the retailer and the Rep. (name unknown) advised her that they were a privately owned store and hung up.
(8/2012) The consumer stated that she contacted the manufacturer and filed a report and was given a case#[REDACTED]. A Rep. (name unknown) advised her that they would look into the issue and get back in touch with her.
(8/2012) The consumer stated that the manufacturer contacted her back and advised her that there was nothing they could do because the store was privately owned.
(9/2012) The BBB was also contacted and a report was filed.

Model
Axis Chase style power
UPC
Unknown
Serial number
P41-527
Bought from
North Carolina Furniture
Bought
Jul 30, 2012, about then
Where
Somerset, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Lazy Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/19/2012) La-Z-Boy Incorporated: We regret that this consumer is not satisfied with her purchase, but we can report that the chair she bought is not defective. We have been advised by the retail dealer that the consumer purchased the chair on July 30 after spending two hours in the store. She called immediately afterwards and said that the chair did not recline properly, but she did not complain about the odor. The store scheduled a visit by a technician for August 1, but the customer called and cancelled the visit, saying that the chair was satisfactory. The store heard nothing further from her until August 23, when she called to complain about the chair’s odor. The store offered to send a technician, but the customer said that was not necessary. The consumer called La-Z-Boy nine times between August 27 and October 9. She believes that the chair has mold due to Hurricane Katrina, even though the chair was made long after the hurricane. She said that because of a previous personal injury, she smells odors that are not present and believes that her church is on fire when it is not. She admitted that her husband uses the chair and does not smell anything. She reported that she put cloves in the chair and sprayed it with an entire bottle of Febreze and Lysol, and the chair no longer smells.

CPSC report 20120911-9709F-1271454. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 28, 2011, published by CPSC Jul 20, 2011

The product, in the report: la-Z-Boy Lift Chair W/PW RECl/HE llH 550 B2896714 Stock #550 Lift - 002-0lD

My mother purchased a La-Z -Boy Lift Chair ( w/pw Reel/HE) and was unable to use it because of the hazardous design flaw at the base of the chair. (photos enclosed ) The upholstered portion ofthis La-Z-Boy lift chair is suspended 4” above the floor exposing the metal frame at the base of the chair. The metal frame flares out beyond the upholstered portion of the chair and at each end point of the support frame there are bolts sticking up 1 inch from the frame. I became aware of this frame problem when I hit my foot on one of the exposed bolts when I approached the chair to move it. I am concerned not only about my mother getting injured using this lift chair, since she is 97 years old and a diabetic, but also about her health care giver when she approaches the chair to assist her.

Model
1LH 550
Bought
Jan 9, 2007
Where
San Jose, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand La-Z-BOY, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/13/2011) La-Z-Boy Incorporated: We regret that the consumer was dissatisfied with her purchase of a La-Z-Boy product, but we are pleased to report that the product is not unsafe or defective. The metal base on the consumer’s lift chair has tabs that provide stability. The tabs hold round glides that protect the floor on which the product is placed, and the chair can be leveled by turning the bolts to which the glides are attached. The bolts are exposed so that users can access them easily. The tabs do not extend beyond the width of the chair, and a user could come into contact with the bolts unintentionally only if standing beside and pressing against the chair. (This consumer writes that she was attempting to move the chair when her foot hit a bolt.) If the chair is placed on carpet on a level surface and the consumer is not concerned about scratching the surface, the glides and bolts can easily be removed by completely unscrewing the bolts. La-Z-Boy no longer uses this base on its products, but as far as we know, this is the first complaint we have ever received about the bolts.

CPSC report 20110628-1F79B-1189354. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 1, 2011, published by CPSC Jun 23, 2011

The product, in the report: La-Z-Boy custom leather glider-recliner.

On April 11,2009, we purchased a La-Z-Boy glider-recliner and received delivery on May 30, 2009. The chair began squeaking in November 2009. The squeaking became progressively louder and began leaving a black dust that permanently stained our carpet. In mid-May 2010, when the squeaking became unbearable, I telephoned the store where we had purchased the chair. The salesman who answered the telephone refused to give me the telephone number for the service center, said this sometimes happens, and told me to put candle wax where it was squeaking. My husband looked at the chair and could not ascertain where the salesman thought we should put the wax. So, in early June 2010, I telephoned the store again. This time a different salesman provided me with the telephone number for the service center. When I spoke with the service center, they told me that the chair was just out of warranty and I would have to pay to have the chair repaired and for delivery. They also told me the permanent black dust on my carpet was metal dust and would not come out. The delivery service picked the chair up on June 25, 2010, and returned the repaired chair on July 2, 2010.
The night of December 6, 2010, while rocking my baby I heard a loud noise and nearly flipped over in the chair. We discovered that the head of a bolt had been sheared off. The next day, I telephoned the service center. They advised me that the warranty on the repair had expired and I would be responsible for the cost fo the repair and delivery. After speaking with the Customer Service Headquarters in Michigan, I was told that I would only need to pay for the chair to be delivered. The delivery service picked up the chair on December 10, 2010, and returned it on December 17, 2010. I was advised that the service center had completely replaced the internal components of the chair.
On May 31, 2011, while my husband was rocking our toddler, we heard another loud sound. After inspecting the chair, we found that once again, the head of a bolt had been sheared off. I believe that this chair is unsafe and that it could cause an injury.

Model
Reese Reclina-Rocker
Bought from
La-Z-Boy
Bought
Apr 11, 2009
Where
Richardson, Texas: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand La-Z-Boy, made or sold by La-Z-Boy Incorporated
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/22/2011) La-Z-Boy Incorporated: We are not aware of any other incidents like what the consumer describes, and we are unable to explain her experience. We are continuing to follow up with the retailer concerning this report.

CPSC report 20110601-6DEF1-2147478629. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

La-Z-Boy recliners

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.