Vortens toilets

The reports, as CPSC published them

1. Seen by a doctor or nurse

   Made Jan 9, 2026 · , sent to the company Jan 14, 2026 · , published by CPSC Feb 4, 2026

   The product, in the report: Vorten toilet elongated 1.28 gallons per flush model number 3464

   The vorton toilet 3464 was recalled it cracked and leaked all over my bathroom now I have mold

   Model

   #3464

   UPC

   3464

   Serial number

   3464

   Where

   Glendale, Arizona: Home/Apartment/Condominium

   Who was involved

   Age 47, Male

   The reporter’s relation to them

   Self

   As this report names them

   Brand Vortens, made or sold by Vortens

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

2. No one hurt

   Made Aug 26, 2025 · , sent to the company Sep 2, 2025 · , published by CPSC Sep 16, 2025

   The product, in the report: https://www.vortens.com/warranty/ According to forensic engineering consultant [REDACTED], about 2,000 tanks were not subjected to a high enough temperature in their kilns, resulting in a weaker material that is prone to cracking from the water pressure.

   PROBLEM: Vortens DEFECTIVE toilet tank crack NOT COVERED under my paid [REDACTED] home warranty contract #[REDACTED].

   G. LIMITATIONS OF LIABILITY 1. General Exclusions. This contract does not cover: g. Repair, replacement, installation or modification of any covered item that has been determined to be defective by the Consumer Product Safety Commission or for which a manufacturer has issued a warning, recall or determination of defect.

   Thank you for allowing [REDACTED] the opportunity to serve you.

   Sincerely,

   [REDACTED] Customer Relations [REDACTED] Monday - Friday 8:00 AM - 5:00 PM MST

   Statement 08/22/24: because manufacturer issued warning, recall or determination of defect, (which was NEVER COMMUNICATED TO ME, UNTIL ONE OF THE TANKS CRACKED/FAILED, PAST THEIR 5-YEAR EXTENTED WARRANTY!). Luckily I was home and was able to minimize extreme water damage and dried everything up with an industrial fan, running continuously for three days, to avoid mold. I have 5 of these Vortens #3464 (2009 15-ENE 461) toilet tank/s in my home and I fear the other 4 could also crack, creating repeated additional catastrophic disasters from these defective units.

   What is the best way to force Vortens in taking responsibility? The first of 5 units has now failed and I have experienced water damage to personal property (master closet being on the other side of that wall) but chose not to file an insurance claim even though it resulted in considerable property damage in my closet (i.e., coins, electronic equipment, ties, shoes, etc., in cardboard boxes and/or directly on the floor)! Should I not expect Vortens to at least replace these defective toilet tanks (or complete units), without my incurring costly legal involvement? What are various email addresses to reach out to, for quick action, please?

   Response from my paid [REDACTED]: With regard to your Vortens toilet, the crack occurred due to a manufacturing defect and is not a malfunction from normal wear and tear. [REDACTED] will not provide coverage to repair or replace this toilet per the terms of your contract.

   Per attached photos, one of my Vortens #3464 (2009 15-ENE 461) toilet tank/s mysteriously cracked from top to bottom, on front left-facing corner, leaking much water. I am the original owner (house bought brand new, Dec. 2009) and I have five of these defective toilets in my home apparently discontinued, waiting for another accident to happen. Importantly, this failed unit is one of two immediately facing private toilets from master bedroom and they must match to avoid being an eye-sore, as well.

   https://www.vortens.com/warranty/

   07/21/24: customerservice@vortens.com; claims@vortens.com The tank has a brown side-mounted flush lever and a curved tank front and lid, with outer extremity lid measurements being 19.25 X 9”. Do I need to remove toilet tank to determine actual color (it is some sort of off-white color) or is that info already in photos/numbers provided herewith?

   [REDACTED]

   If you have one of these toilets, you could get up to $4,000 Vortens complete statement: Oct 9, 2019: In the past, Vortens acknowledged that some of our tank models #3464 and #3412 manufactured in 2011 may have been affected by certain manufacturing issues. To date, all claims received have been addressed or are in the process of being addressed to the satisfaction of our customers. Pursuant to a class action settlement being administered by a Texas court involving these tank models manufactured in 2011, we have established a program for certain remedies which include product replacement, reimbursement of certain costs, and in some cases, extended warranties. For more details the claims that are covered, the remedies available, and the process for pursuing claims, please reference the claims website at: [REDACTED] For other Vortens matters regarding issues not related to the settlement program mentioned above, customers may contact us directly at 866-821-2811 or via e-mail to claims@vortens.com. Vortens is committed to generating value for its consumers and offering the best experience possible, as our customers are at the center of everything we do. Solving any complaints and receiving suggestions is a priority for us. For these purposes, we may be contacted at customerservices@vortens.com For other Vortens matters regarding issues not related to the settlement program mentioned above, customers may contact us directly at 866-821-2811 or via e-mail to claims@vortens.com. Vortens is committed to generating value for its consumers and offering the best experience possible, as our customers are at the center of everything we do. Solving any complaints and receiving suggestions is a priority for us. For these purposes, we may be contacted at customerservices@vortens.com.

   Model

   Vortens #3464 (2009 15-ENE 461) toilet tank/s

   Bought from

   Home Builder - Arizona

   Bought

   Dec 23, 2009

   Where

   Scottsdale, Arizona: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Vortens, made or sold by Vortens

   How badly, in CPSC’s words

   Incident, No Injury

3. No one hurt

   Made Aug 13, 2021 · , sent to the company Sep 14, 2021 · , published by CPSC Sep 28, 2021

   The product, in the report: toilet tank

   (08/02/2021) The consumer went outside to put the trash out. She noticed water on the garage floor. She looked up at the ceiling and saw that it was saturated with water.

   The consumer went upstairs and checked the bathroom. Water was all over the place. The consumer noticed that there was a big crack in the tank.

   The consumer contacted the firm and provided the information that was requested.

   There were two class action suits for the tanks. The consumer was advised by the manufacturer that the time had passed for a claim for her product that was manufactured in 2009.

   Model

   3464

   Bought from

   in home

   Where

   Porter, Texas: Home/Apartment/Condominium

   Who was involved

   Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Vortens, made or sold by Vortens

   How badly, in CPSC’s words

   Incident, No Injury

CPSC’s disclaimer

Sources