SLOAN toilets

6 reports to CPSC, the latest made Aug 28, 2019. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

6reports to CPSC
Aug 28, 2019the latest report was made
Jul 18, 2012the earliest
6with the company’s comments

Brand: SLOAN
Maker: SLOAN FLUSHMATEMakers, importers or sellers, as the reports name them
Product: ToiletsCPSC’s product type: Toilets (code 649), in Home Maintenance and Structures: Plumbing & Bath

Other ways the reports write the brand (3)

“Sloan Flushmate”, “Sloan Flushmate lll” and “sloan flushmateIII series 503”

By month

2 reports from September 2018 to August 2019; the most in August 2019, 1. 4 earlier reports, since July 2012, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
August 2019	1
September 2018	1
October 2017	1
September 2017	1
August 2012	1
July 2012	1

How badly anyone was hurt

First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
No one hurt 5 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

First aid
Made Aug 28, 2019, sent to the company Sep 6, 2019, published by CPSC Sep 20, 2019

The product, in the report: air compressed toilet

was taking a shower on the morning of 8-28-19 when my toilet exploded, sending the lid to the tank of the toilet all over the bathroom, and several pieces hitting me in the shower. causing a gash in the top of my foot

Model
M-101526-F3
Serial number
020901-F3A-1478
Where
San Francisco, California: Home/Apartment/Condominium
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/17/2019) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Please note that the customer did not contact Flushmate about this matter prior to Flushmate receiving this 6A report on September 6, 2019.
Upon receiving this notification from saferproducts.gov, Flushmate immediately contacted the customer on September 6, 2019 for more information regarding the incident, to confirm that there were no other recalled units installed at the residence in need of a repair kit, and to resolve the matter with the customer. The customer advised Flushmate that she had replaced the toilet prior to Flushmate’s contact with her and confirmed that there were no other recalled units at her residence. Flushmate requested that the customer send copies of the invoices for out of pocket expenses related to this incident for reimbursement. Flushmate has yet to receive the requested invoices, but will continue to work cooperatively with the customer to resolve this matter.
With no prior product registrations, no prior contact from the customer regarding the product, and no prior requests for warranty support in its database, Flushmate had no record of any recalled units at the customer’s location prior to the submission of this report.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20190828-55A4B-2147378005. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 17, 2018, sent to the company Oct 10, 2018, published by CPSC Oct 24, 2018

The product, in the report: Sloan Flushmate Pressure Vessel

While away for a few weeks, our toilet began to constantly run and then eventually overflow. This toilet was in our second floor bathroom and ran into the hallway, bedrooms, and soaked right thru the floor. Eventually the floor caved and we now have extensive damage on the main floor as well. Living room ceiling, walls, floors, furniture, and molding.

Model
M-101526-f3
Serial number
122705-F3AR-1342
Where
New Smyrna Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand SLOAN, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/23/2018) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Please note that the consumer did not contact Flushmate about this matter prior to submitting this 6A report to the CPSC on September 17, 2018.
The consumer did, however, contact Flushmate the following day, on September 18, 2018. The consumer reported that while she was away from her second home, water ran from a toilet in her second floor bathroom. The consumer did not know if the water was leaking from the Flushmate unit or from the toilet bowl. Flushmate offered to send a free Flushmate replacement unit, but the consumer declined this offer. Flushmate sent a pre-paid shipping label to the consumer to return the subject Flushmate unit for evaluation, but the consumer did not respond, apparently declining this offer as well. Flushmate also requested that the consumer provide pictures and more details about the matter, but the consumer has not provided any additional information.
Upon receiving this CPSC 6A report on October 10, 2018, Flushmate again contacted the consumer to follow up, and further offered to send an authorized service representative to the location to evaluate the site and provide service, if appropriate. The consumer has declined all offers of customer service to date.
With no prior product registrations, no prior contact from the consumer regarding the product and no prior requests for warranty support in its database, Flushmate had no record of any units installed at this location prior to the submission of this report. Flushmate was therefore unable to send a direct notification postcard following the announcement of the prior Flushmate III recall.
In any event, based on the limited information supplied by the customer, Flushmate is unable to determine if this report is an unrelated root cause plumbing issue or a separation incident. If subsequent information is received clarifying the nature of this matter, Flushmate will respond appropriately and continue to work cooperatively with the consumer to resolve this matter.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20180917-81967-2147385512. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 30, 2017, sent to the company Nov 7, 2017, published by CPSC Nov 22, 2017

The product, in the report: Sloan Flushmate ll pressurized flush system

We have a Sloan Flushmate lll and were unaware that this product had a recall. It appears the tank can explode causing the lid and parts of the tank to become projectiles. I noticed my water bill going up and today 10-30-2017 I watched videos on youtube to troubleshoot the issue. I only became aware of the recall by accident after I troubleshot the issue of the toilet hissing (I did not hear it because I am a disabled veteran). I had to put my face next to the tank to find the leak, which I did. It was coming from the top right side of the tank (this pressurized tank is inside the porcelain tank.) There was water squirting to the rear of the toilet tank and that’s when I looked up the part, this is when I found the recall which was dated Jan. 23rd 2014. And it states “Hazard: The system can burst at or near the vessel weld seam releasing stored pressure. This pressure can lift the tank lid and shatter the tank, posing impact and laceration hazards to consumers and property damage.” I had my face on top of this tank !!! They are sending replacement tank but I could have been seriously injured troubleshooting this problem. I never received a recall on this product.

Model
M-101526-f3
Serial number
042806-f3a-1544
Bought from
Plumber
Bought
Mar 23, 2007
Where
EXCELSIOR PSRINGS, Missouri: Home/Apartment/Condominium
Who was involved
Age 57, Male
The reporter’s relation to them
Self
As this report names them
Brand Sloan Flushmate lll, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/21/2017) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Flushmate had already been in contact with the customer prior to receiving this notification from saferproducts.gov on November 7, 2017, and promptly resolved the matter to the customer’s satisfaction.
On October 30, 2017, the customer contacted Flushmate and reported a leaking unit. Following discussion with the customer, Flushmate confirmed that no separation had occurred and does not believe the matter presented a safety issue. Nevertheless, Flushmate provided prompt customer service pursuant to the applicable limited warranty.
Flushmate thoroughly and fully resolved this matter with the customer. In addition, the customer stated that he appreciated Flushmate’s prompt resolution and responsive customer service, and said he would contact Flushmate’s customer service department with any further questions.
With no prior product registrations and no prior contact from the customer regarding the product and no requests for warranty support in its database, Flushmate had no record of any units installed at this location until the customer’s October 30, 2017 phone call.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20171030-D1E79-2147396353. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 29, 2017, sent to the company Oct 16, 2017, published by CPSC Nov 6, 2017

The product, in the report: Sloan Flushmate Series 503 toilet

At 4 pm 9/28/17, we had a Sloan Flushmate Model M-101526-F3 Series 503 toilet explode. There was no one in the room and the water was turned off before considerable damage could take place however, the explosion did have a significant amount of force. The porcelain and tank were shattered. This is very concerning and could of caused great damage to an unexpected patron.
This event happen in a medical office building owned by Tahoe Forest Hospital.
[REDACTED] Supervisor of Facilities and Construction Management

Where
Truckee, California: Other Public Property/Office
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sloan, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/27/2017) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Please note that the commercial customer did not contact Flushmate about this matter prior to Flushmate receiving the 6A report on October 16, 2017.
Flushmate immediately contacted the customer for information regarding the reported incident. The customer informed Flushmate that no injury had occurred and that both Flushmate-equipped toilets installed at the commercial office building had been replaced shortly after the incident.
Flushmate customer service records show that a repair kit for the subject unit and an ADA necessitated right-hand replacement unit for the second toilet were delivered to the customer on August 15, 2017. The customer stated that neither the repair kit nor the right-hand unit had been installed prior to the incident.
Flushmate thoroughly and fully resolved this matter with the customer. In addition, the customer stated that they appreciated Flushmate’s prompt resolution and responsive customer service, and said they would contact Flushmate’s customer service department with any further questions.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20170929-D9AFF-2147397095. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 3, 2012, sent to the company Aug 17, 2012, published by CPSC Aug 31, 2012

The product, in the report: Flushmate 503

Flushmate Mod 503, SN #111705-F3G-1846, in recall series, burst at rear seam inside tank spraying water out overflow/vent hole on rear and onto walls. No lasting damage. Called Flushmate recall hotline and they are sending a replacement tank (but not a plumber). Hopefully it arrived soon...

Model
M101526-F3
Serial number
111705-F3G-1846
Where
Deville, Louisiana: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sloan Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/31/2012) SLOAN FLUSHMATE: Flushmate appreciates receiving this report. On August 3, 2012, the consumer contacted Flushmate to make a warranty support request. Flushmate had already responded to that request at the time this report was received from www.saferproducts.gov on August 17, 2012. The consumer’s warranty request, and Flushmate’s response to that request, is unrelated to the Flushmate III recall. Immediately upon receiving this report on August 17, 2012, which was Flushmate’s first notice from the consumer of a possible weld seam incident related to the Flushmate III recall, Flushmate contacted the consumer to arrange for pre-paid shipping to facilitate return of the Flushmate III unit to Flushmate. The unit was received by Flushmate on August 27, 2012. Flushmate’s product evaluation confirmed that the unit had not burst or experienced a weld seam incident. Accordingly, Flushmate’s response to the consumer’s warranty request was responsive to the problem and is unrelated to the recall.
Flushmate has and will continue to work cooperatively with the CPSC, and Flushmate requests that customers call Flushmate with any questions or concerns.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 4:30 PM ET.

CPSC report 20120803-26514-2147465074. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 18, 2012, sent to the company Aug 7, 2012, published by CPSC Aug 21, 2012

The product, in the report: low volume toilet flush system

re sloan flushmate III series503 one unit burst in 2011. factory replaced at no charge but we had to provide labor to install. now they recall units as a personnel safety issue. factory tells us unit already replaced has no defects but 8 others we have are defective. further they advise a repair kit consisting of a metal strap to be secured around the existing defective tank and a pressure reducing valve will also be supplied. they have redesigned tanks that are not defective so that’s what they should be compelled to send out. the “repair kit” puts a “[REDACTED]” around a defective product and the valve reduces pressure so consumer does not get the flush capabilities of a non- defective product. the CPSC should not save the maker of the defective product but should protect the CONSUMER. you are the CONSUMER psc right?

Model
flushmate III
Serial number
050404-f3a-1518
Bought from
flamingo plumbing
Bought
May 5, 2012
Where
green Acers, Florida: Other Public Property/Office
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand sloan flushmateIII series 503, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/20/2012) SLOAN FLUSHMATE: Flushmate appreciates receiving this report, and Flushmate had already contacted the consumer at the time this report was received. Flushmate shipped eight CPSC approved repair kits to the location requested by the consumer. Flushmate has investigated the consumer’s report regarding the referenced incident in 2011. Although Flushmate provided the consumer with warranty service in 2011, Flushmate has no record from the consumer in 2011 or since then that the consumer’s unit burst at any time. The consumer’s requested warranty service in 2011, and Flushmate’s prompt response to that request, is unrelated to the Flushmate III recall. Flushmate has and will continue to work cooperatively with the CPSC, and Flushmate requests that customers call Flushmate with any questions or concerns. Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 4:30 PM ET.

CPSC report 20120718-12B3F-2147465591. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

SLOAN toilets

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.