Flushmate toilets

17 reports to CPSC, the latest made Nov 17, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

17reports to CPSC
Nov 17, 2021the latest report was made
Sep 26, 2011the earliest
17with the company’s comments

Brand: Flushmate
Maker: SLOAN FLUSHMATEMakers, importers or sellers, as the reports name them
Product: ToiletsCPSC’s product type: Toilets (code 649), in Home Maintenance and Structures: Plumbing & Bath

Other ways the reports write the brand (6)

“Flush mate”, “Flushmate 503 Series”, “Flushmate Flushometer - Tank System”, “Flushmate III Pressure-Assist Flushing System”, “Flushmate III Series 503” and “Flushmate Series 503 B”

By month

2 reports from December 2020 to November 2021; the most in November 2021, 1. 15 earlier reports, since September 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
November 2021	1
May 2021	1
September 2019	1
June 2019	2
April 2019	1
March 2016	1
January 2016	1
June 2015	1
February 2014	2
November 2013	1
July 2013	1
May 2013	1
January 2013	1
August 2012	1
September 2011	1

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 1 CPSC: Injury, Level of care not known
No one hurt 13 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Nov 17, 2021, sent to the company Nov 18, 2021, published by CPSC Dec 3, 2021

The product, in the report: Toilet that uses pressure during the flushing process.

My Sloan Flushmate toilet exploded violently shortly after being flushed.

Model
M-101526-F3
Serial number
121404-F3A-1064
Where
Medway, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 3, Unspecified
The reporter’s relation to them
Other Relative
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/29/2021) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Flushmate had already been in contact with the consumer prior to receiving this notification from saferproducts.gov on November 18, 2021, and has resolved this matter to the customer’s satisfaction.
On November 17, 2021, the customer contacted Flushmate to report this incident. The customer stated no injury had occurred, however the incident did cause damage to the china tank and lid. Flushmate worked with the customer to resolve this issue by reimbursing the customer for the replacement toilet and installation, and considers the matter closed as the customer indicated that he was satisfied.
With no prior product registrations, no prior contacts from the customer regarding the product and no prior requests for warranty support in its database, Flushmate had no record of a recalled unit installed at this location prior to the customer contacting Flushmate as noted above.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20211117-56023-2147358737. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 3, 2021, sent to the company May 6, 2021, published by CPSC May 20, 2021

The product, in the report: Sloan flush mate white

Toilet burst internally causing tank to shatter and cause minor damage to property and individual.

Model
M-101526-F3
UPC
NA
Serial number
081303-F03-1089
Where
Pearland, Texas: Unspecified
Who was involved
Age 44, Unspecified
The reporter’s relation to them
My Spouse
As this report names them
Brand Flush mate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/17/2021) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Please note that the customer did not contact Flushmate about this matter prior to Flushmate receiving this 6A report from saferproducts.gov on May 6, 2021.
Upon receiving this report on May 6, 2021, Flushmate immediately contacted the customer for further information. The customer informed Flushmate that no injury had occurred, despite the indication of one in the 6A report to the CPSC. The customer did, however, report minor property damage.
Flushmate requested that the customer send copies of the invoices for out of pocket expenses related to this incident for reimbursement. Flushmate has yet to receive the requested invoices at the time of this response, but will continue to work cooperatively with the customer to resolve this matter. The customer stated that he appreciated Flushmate’s prompt and thorough customer service, and that he is very satisfied with Flushmate’s response.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20210503-4CE0F-2147364377. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 12, 2019, sent to the company Sep 27, 2019, published by CPSC Oct 11, 2019

The product, in the report: Flushmate pressure toilet system.

I have a Flushmate toilet system, Model No. M-101526-F3, Serial No. 031507-F3K1-1772, Series No. 503. It came with the condo that I purchased in November of 2013. It worked well until last night. After I flushed, the system made a really loud sound. I took off the lid of the tank and slightly pressed the circular part on the top of the system that looks like a wheel which seemed to release the pressure. I’m trying to either have the thing fixed or, if it is defective and the subject of a recall, I need to have it removed.
I am an 81 year widow and have no idea how to remedy this situation.
Please contact me at [REDACTED]. I am concerned after reading what might happen if this product is defective and might explode.
Thank you.
[REDACTED] [REDACTED] [REDACTED]

Model
M-101526-F3
Serial number
031507-F3K1-1772
Where
Ridge, New York: Unspecified
Who was involved
Age 81, Female
The reporter’s relation to them
Self
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/9/2019) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Flushmate had already been in contact with the customer and resolved this matter to the customer’s satisfaction prior to receiving this notification from saferproducts.gov on September 27, 2019.
On September 12, 2019, the customer contacted Flushmate to report a toilet that was continuously running. During the conversation with the customer, Flushmate’s customer service technician confirmed that the customer’s toilet condition related to a flush cartridge, which is a component part of the Flushmate III system, but is unrelated to the Flushmate III recall and does not present a safety issue to the customer. During the conversation with the customer, Flushmate’s customer service technician also confirmed that the Flushmate unit did not burst, and that there was no damage to the porcelain toilet tank or toilet lid.
Flushmate promptly resolved this matter with the customer. In a follow-up call, the customer stated that she was very satisfied with Flushmate’s response.
Although this matter did not constitute a separation incident, Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20190912-477D7-2147377733. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 18, 2019, sent to the company Jul 24, 2019, published by CPSC Aug 7, 2019

The product, in the report: toilet tank

(06/17/2019) The consumer reported that the water tank exploded. No one was injured.
The consumer will contact Flushmate.

Model
101526-F3
Serial number
050102-F36 1985
Bought from
unknown
Where
Livermore, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Flushmate 503 Series, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/31/2019) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Flushmate had already been contacted by this customer and provided a satisfactory response prior to receiving notification from saferproducts.gov on July 24, 2019.
The customer contacted Flushmate on June 18, 2019, regarding the reported incident that occurred on June 17, 2019. The customer stated there were no injuries; however the incident did cause damage to the china tank and lid, and minor property damage. Flushmate promptly arranged and paid for the replacement of the toilet, which was completed on June 24, 2019. Furthermore, Flushmate promptly requested from the customer, the invoice(s) for the minor property damage repairs, but has not yet received them. Flushmate will continue to work with the customer to promptly resolve this matter. The customer stated he was grateful for Flushmate’s assistance with this matter.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20190618-2852E-1881451. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 12, 2019, sent to the company Aug 20, 2019, published by CPSC Sep 4, 2019

The product, in the report: Toilet tank

Caller is reporting that toilet tank exploded which shattered pieces becoming a projectile, which could have caused serious injuries. She stated that she was standing in the bathroom when the incident occurred.
Caller feels that this is directly related to recall#16-223. Hazard: The system can burst at or near the vessel weld seam releasing stored pressure. This pressure can lift the tank lid and shatter the tank, posing impact and laceration hazards to consumers and property damage. The manufacturer was not contacted as yet. Manufacturer is Flushmate SLOAN Model is M-101526-F3 Serial No: 110304-F3K 1463 Series No: 503

Model
m101526f3
Serial number
110304f3k1463
Where
Alameda, California: Other Public Property/Office
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand Flushmate Series 503 B, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(8/29/2019) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Flushmate had already been in contact with the customer prior to receiving this notification from saferproducts.gov and has resolved this matter to the customers satisfaction.
On June 12, 2019, the customer contacted Flushmate to report this incident. The customer stated no injury had occurred to the person that was in their restroom when the incident occurred, however the incident did cause damage to the china tank and lid. Flushmate worked with the customer to resolve this issue by reimbursing the customer for the china tank, lid and installation, and considered the matter closed as the customer indicated that she was satisfied.
Prior to receiving this new notification, Flushmate did not have the contact information of the person in the customer’s restroom when the incident occurred, consequently, was unable to contact them.
Upon receiving this new notification from saferproducts.gov on August 20, 2019 Flushmate contacted the person that was in the customer’s restroom when the incident occurred, and is working with the person to validate and resolve their concerns to their satisfaction.
With no prior product registrations, no prior contacts from the customer regarding the product and no prior requests for warranty support in its database, Flushmate had no record of a recalled unit installed at this location prior to the customer contacting Flushmate as noted above.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20190612-01875-1880300. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 22, 2019, sent to the company May 2, 2019, published by CPSC May 16, 2019

The product, in the report: This is a pressure-assisted toilet unit. It is manufactured by the Flushmate Company separately from the manufacturer of the toilet, which was Crane (now American Standard). Model of replacement unit is M-101526-F3

In March, 2019, I received a recall notice respecting the Flushmate II 501-B units with which our toilets came equipped. Although we had not had any problems with these units during the 20 years we had owned them, we were advised that they were at risk of bursting at the weld seam, which could “lift the tank lid and shatter the tank, posing impact and laceration hazards to consumers and property damage.” I contacted the company on March 7, 2019 and was told that they would send us replacement units for our six toilets that contained the faulty pressure systems, and that the company would send a technician to our house to install the units. The replacements arrived promptly, and the technician came out on April 5, 2019, and installed the units.
On April 20, 2019, my husband used one of the toilets containing the new replacement Flushmate unites, and when he flushed the toilet, the unit burst, spewing water all over the bathroom, and fracturing the china of the toilet, in this case, not the lid but the base.
My husband was not injured, but it is clear that a person might be from this type of explosion. The toilet is of course completely unusable and will have to be replaced.

Model
Model M-101526-F3
Serial number
030219-F3B-1382
Bought from
see above explanation, Michigan
Bought
Apr 5, 2019
Where
RAPIDAN, Virginia: Home/Apartment/Condominium
Who was involved
Age 69, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/9/2019) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Flushmate had already been in contact with the consumer prior to receiving this notification from saferproducts.gov on May 2, 2019, and has resolved this matter to the consumer’s satisfaction.
On April 22, 2019, the customer contacted Flushmate to report a possible weld seam incident for her Flushmate unit. Flushmate’s discussions with the customer revealed that the Flushmate unit did not burst, that there was no damage to the porcelain toilet tank or toilet lid, and that no injury had occurred. Instead, a flange on the customer’s preexisting toilet bowl, used to anchor the upper toilet tank to the toilet bowl, had fractured near the bolts fastening them together. This occurrence was entirely unrelated to the Flushmate unit.
Upon receiving notification from saferproducts.gov, and in accordance with its commitment to customer service, Flushmate asked the customer if Flushmate could send a Flushmate representative to the customer’s location on May 2, 2019, to evaluate the 6A report description and obtain the subject Flushmate unit for further analysis. The customer agreed.
The Flushmate representative’s visual inspection at the customer’s location confirmed that (i) the Flushmate unit remained intact and installed, functioned properly, and had not burst as initially alleged; and (ii) the upper porcelain toilet tank and toilet lid had not broken.
On May 3, 2019, Flushmate performed yet another evaluation of the Flushmate unit at Flushmate’s facilities and again confirmed that the subject unit operated properly. Nonetheless, a replacement toilet was installed at the customer’s location by a Flushmate authorized service representative on May 6, 2019. Flushmate contacted the customer to follow up, and she expressed her appreciation for Flushmate’s prompt resolution and responsive customer service.
Although this matter did not constitute a separation incident, Flushmate encourages all Flushmate II 501-B owners to check their serial number by visiting http://www.flushmate.com/501B-recall or by calling the Recall Hotline at (844) 621-7538 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20190421-756EA-2147381444. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 6, 2016, sent to the company Mar 14, 2016, published by CPSC Mar 28, 2016

The product, in the report: Flushmate III Series 503 Toilet Tank System

Flushmate III Series 503 system being used in the toilet. We heard water running. Pulled off back of toilet to see water leaking from the system. There is a recall on this that we just discovered. However, this system is already cracked and should be replaced, not repaired.

Model
M-101526-F3
Serial number
062204-F3G-1602
Where
Landisville, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/24/2016) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. Prior to receiving the 6A report from SaferProducts.gov, Flushmate had already been in contact with its customer and had promptly resolved the matter. Flushmate had also previously discussed this matter with the CPSC on Friday, March 11, 2016, and had confirmed that the reported problem presented a warranty issue and does not reflect a safety issue.
On Sunday afternoon, March 6, 2016, the customer submitted a warranty claim via Flushmate’s website and submitted the referenced serial number to the Flushmate III recall web page. Please note that this information was provided to Flushmate over the weekend, and Flushmate’s normal business hours are Monday through Friday. The customer also apparently submitted the case referral report to the CPSC that same Sunday afternoon, prior to Flushmate having an opportunity to review or process the warranty claim which occurred the very next business day. On Monday morning March 7, 2016, Flushmate registered the serial number, immediately processed the customer’s warranty claim, and promptly shipped the appropriate replacement part. According to shipping records, the warranty part was delivered on Wednesday morning, March 9, 2016, and a Flushmate manager placed a follow-up call to the customer on Friday, March 11, 2016 to confirm that the customer received the package. The customer stated that she appreciated the call and Flushmate’s prompt customer service, and said she would contact Flushmate’s customer service department with any further questions.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20160306-96A33-2147421140. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 5, 2016, sent to the company Feb 19, 2016, published by CPSC Mar 4, 2016

The product, in the report: Sloan Flushmate model # M-101526-F, Series # 501-B, Serial # 021901-F01-1402 toilet

I purchased a house several years ago. One of the toilets a Flushmate model M101526F, Series 501-B, black pressure vessel installed that is used to flush the toilet. Recently, it started “flushing” on it’s own. I checked the tank and found that it has a small crack in the tank allowing the water to slowly leak out. When the pressure drops enough, it flushes and then refills.
I did some research and discovered a product advisory issued in 2000 for the 501-B series. I also discovered a report on saferproducts.gov (report # 20120818-EB3BD-2147464614). I called the phone number listed at the bottom of the report and the operator confirmed the product advisory and then advised me to contact the Flushmate customer service phone number. I was unable to contact them by phone but sent an email earlier today (1/5/16). Within an hour, a representative called me back and advised me that my tank wasn’t included in the product advisory and told me I needed to purchase another one. I asked about the issue with the tanks cracking / exploding. She told me that mine was out of warranty and I need to buy a new tank. I decided to report the issue here.

Model
M-101526-F
Serial number
021901-F01-1402
Bought from
Installed in home when purchased
Where
Gilmer, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/1/2016) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this 6A report and the opportunity to provide a response to the Commission. When this report was received from the CPSC on February 9, 2016, Flushmate had already addressed the customer’s reported issue and explained he details of the recall, the product advisory, and the terms of the product’s warranty.
On January 5, 2016, the customer contacted Flushmate and reported a leak that he stated resulted in repeated flushing and refilling. Based on the information provided to Flushmate, the reported issue does not reflect a safety issue and is not the subject of either a product recall or advisory.
In the relatively few instances where customers have described flush and refill characteristics in the past, the problem is related to a cartridge that is worn or improperly adjusted, both of which can result in a leak in or around the flush cartridge. Based on the customer’s report and communications with Flushmate, the reported issue is not a safety concern.
It is important to note that within an hour of receiving the customer’s January 5, 2016 email, a Flushmate customer service technician called and spoke with the customer. The technician explained that the product in question was covered by a five year warranty, which had expired in 2006.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20160105-7F893-2147425050. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 23, 2015, sent to the company Jul 1, 2015, published by CPSC Jul 16, 2015

The product, in the report: Flushmate® III Pressure-Assisted Flushing System

The Flushmate III Pressure-Assisted Flushing System in the American Standard toilet in my apartment unit exploded. It shot parts of the porcelain tank into hallway. Part of the tank compressor landed 3-4 feet away.
The toilet was not in use at the time, no one was in the bathroom or hallway, and no injuries were sustained. As we were present in an adjacent room, we were able to shut off the water almost immediately. Other than the shattered porcelain toilet tank and destroyed pressure unit, no property damage occurred. We needed to mop up the water and sweep up the porcelain shards. The apartment maintenance team replaced the toilet tank and pressure unit very soon afterward.
It appears the unit was one of those covered under the earlier product recall (i.e. recall number 14-089 dated January 23, 2014 or 12-201 dated June 21, 2012). Apartment building was built sometime between 2003 and 2004.
I’ve lived in my apartment since March 2005 and the toilet’s pressure unit had not been replaced during my residency. There are roughly 100 units in my building and another 100 units in an adjacent building built a year prior to the building I live in. Some units have 2 bathrooms. Maintenance indicated they replaced a pressure unit in another apartment the week previous as the unit cracked, depressurized, and leaked water into the undamaged porcelain tank (i.e. that incident did not result in the porcelain tank rupturing). Maintenance was not aware of the product recall. I provided them the recall information.
Photos are available at: [REDACTED]

Model
Series 503 Flushmate® III Pressure-Assisted Flushing System
UPC
Unknown
Serial number
Unknown
Bought from
Unknown
Where
Minneapolis, Minnesota: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/15/2015) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this report and the opportunity to provide a response to the Commission. After receiving notification of this incident from saferproducts.gov on July 1, 2015, Flushmate immediately called the consumer in order to provide a satisfactory response and to thank the consumer for the information.
Flushmate next contacted the property’s maintenance supervisor to ensure that the reported incident had been resolved to the consumer’s satisfaction, to answer any questions about the Flushmate III recall, and to request a list of serial numbers from any other Flushmate-equipped toilets installed at the location.
With no prior warranty registrations or requests for warranty assistance from the location in Flushmate’s database, and no other prior contact from the maintenance department regarding the product, Flushmate had no prior knowledge that any Flushmate units were installed at this location. Flushmate was therefore unable to send a direct notification postcard following the announcement of the Flushmate III recall.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20150623-BCEC3-2147430859. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 21, 2014, sent to the company Mar 4, 2014, published by CPSC Mar 26, 2014

The product, in the report: air assisted flushing toilet mechanism, black plastic; Identified as identical to Flushmate system already recalled.

At 3:30am today (2/21/14) while staying at [REDACTED] in [REDACTED], my husband was awakened when the air pressure assisted toilet blew up in [REDACTED]. My husband identified the Flushmate inner mechanism from the recall notice on the internet. It blew the lid off which shattered and broke the toilet bowl. A large shard blew through the open bathroom door and made a dent in the sheetrock of the opposite wall several feet away. It also blew the water line from the toilet & water was rushing everywhere. He shut off the water valve which prevented more damage than could have occurred. My concern as a medical doctor is that this is a public health hazard that is potentially lethal, disabling or disfiguring. I hope your consumer protection organization can help to spread the word that these flushing mechanisms need to be recalled and removed from service before someone is seriously hurt or killed.

Where
Marshall, Texas: Other Public Property/Office
Who was involved
Age 53, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/18/2014) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this report and the opportunity to provide a response to the Commission.
On March 4, 2014, Flushmate received this report from the CPSC website. Flushmate had already been in contact with its customer (the hotel) and promptly resolved the matter. Flushmate had also previously discussed this matter with the CPSC and provided a response, confirming that no injuries were reported. In addition, Flushmate has confirmed that it mailed a direct notice recall postcard to the location in accordance with its approved recall direct notice program in 2012 and notes that there continues to be considerable awareness about the recall on social media.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20140221-F1F22-2147447058. Submitter: Health Care Professional Search for it on SaferProducts.gov
No one hurt
Made Feb 11, 2014, sent to the company Mar 18, 2014, published by CPSC Apr 1, 2014

The product, in the report: flushing sysyem

(02/11/2014) The consumer stated that at 8:50 a.m. a person who was near the area of the men’s room heard a booming sound. The person opened the door to the men’s room and observed porcelain fragments on the floor. The Sloan Flushmate unit was split in half. It was still located in the tank. The consumer stated that the issue is the same as the recalled product-Rel #14-089

Model
M-101523-F3
Serial number
031700-F3M-1133
Bought from
landlord, Maryland
Where
Glen Burnie, Maryland: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Flushmate III Series 503, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/30/2014) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this report and the opportunity to provide a response to the Commission. Flushmate had no knowledge of a potential incident at this commercial location until the consumer (the commercial tenant) contacted Flushmate on March 14, 2014. The tenant informed Flushmate that he submitted a report to the Commission on February 11, 2014 and that the Commission contacted him on March 14, 2014 to suggest that he contact Flushmate regarding the incident. During the March 14th phone call to Flushmate, the tenant informed Flushmate that the landlord of the commercial property had already replaced the toilet tank after the incident occurred. Immediately after being contacted by the tenant, Flushmate contacted the landlord on March 14, 2014 to confirm there were no other recalled units installed at the property in need of a repair kit and to resolve the matter.
Accordingly, Flushmate had already begun working to resolve the matter with the customer prior to receiving this report from the Commission on March 18, 2014. Also, although the 6A report states the incident date is February 11, 2014, the tenant informed Flushmate on March 14, 2014 that the incident occurred on February 10, 2014. Flushmate has and will continue to work cooperatively with the customer and will further advise Commission staff of the incident.
With no prior warranty registrations and no prior contacts from the customer regarding the product and no requests for warranty support in its database, Flushmate had no way of knowing that the customer owned a Flushmate III unit and was therefore unable to send the customer a direct notification postcard following the Flushmate III Recall announcement.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20140211-EC876-1386418. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 27, 2013, sent to the company Dec 18, 2013, published by CPSC Jan 10, 2014

The product, in the report: 501 Series Pressure System

The consumer stated that the system is installed in one of the rooms of the hotel. The hotel went through last major renovation in 1999-2000. The consumer believes that the flush system was installed then.
The consumer stated that they got a call from a guest in the room. The guest reported explosion in the bathroom. The consumer stated that the pressure tank was split in half and the tank lid exploded from the pressure. The consumer stated that the tank lid shattered all over the bathroom.
The consumer stated that they replaced the system. The consumer stated that they discarded the damaged system.
This series is not included in recall #12-201.

Model
M-101526-F
Serial number
091600-F01-1150
Where
Austin, Texas: Other Public Property/Office
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/8/2014) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this report and the opportunity to provide a response to the Commission.
On December 18, 2013, Flushmate received this customer report from the CPSC website. Information provided in the report, which the CPSC classified as a 6A report, was very limited. Flushmate reviewed the serial number provided against customer service records and found no information. There had been no prior reports or complaints made to Flushmate regarding that serial number. The incident was reported to Flushmate without the submitter’s name or contact information and with insufficient detail to assist in determining the nature of the problem. As has previously been reported to the CPSC, Flushmate records only contain information for customers that have registered their warranties, sought warranty or other customer service support or who have otherwise previously contacted Flushmate.
Flushmate has and will continue to respond promptly to its customers provided it has received the information necessary to do so. Because neither the customer’s name and contact information nor other details about the incident or unit were provided, Flushmate is unable to identify the customer, confirm the accuracy of the submitter’s report, verify what product was involved, determine the nature of the problem or provide a more thorough and accurate response. However, Flushmate will continue to investigate the matter.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20131127-74EB2-1371834. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 27, 2013, sent to the company Aug 5, 2013, published by CPSC Aug 19, 2013

The product, in the report: Sloan Flushmate III Pressure-Assist Flushing System: Series 503

On Friday, July 26, 2013 at approximately 1:30 in the afternoon, and about 1 minute after my husband used our guest bathroom toilet (REDACTED) and left the bathroom, we hear an enormous crashing sound.
Ran down the hall to see water gushing out of the bathroom into our hallway. We opened the door to see that the tank of the toilet had exploded into hundreds of pieces. We turned the water valve off and assessed what could have caused this explosion.
I got on the internet and found that the flushing system installed in our toilet, Sloan Flushmate Pressure-Assist Flushing System had caused the explosion.
I was able to get the model, serial number and series of the Flushmate unit and found that it had been under recall for this very same VERY DANGEROUS issue.
I contacted Flushmate and they will replace the entire toilet + labor, once I get a price bid to them (which I emailed this morning 7/27/13)
We have two other toilets in our home with the same Flushmate units under recall and I was notified that they would send two ‘repair kits’ for the other two units. They informed me though, that they would not be responsible for the cost of a plumber to install the “repair kits” and that cost was our responsibility.
After doing further research on the ‘repair kits’ on the internet, I discovered that these were merely a [bandage] on a very dangerous product. Instead of recalling the entire units and replacing them with non-defective new units, we are left with an unacceptable and still dangerous unit.

Model
M-101526-F3
Serial number
100504-FK3-1381
Bought from
not sure
Bought
Jul 1, 2004, about then
Where
Santa Fe, New Mexico: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Flushmate III Pressure-Assist Flushing System, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/13/2013) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this report and the opportunity to provide a response to the Commission. As has been the case before, Flushmate had already contacted this consumer to provide a satisfactory resolution prior to receiving notification from saferproducts.gov on August 5, 2013. In addition, Flushmate had also previously reported this matter to the CPSC.
With no prior warranty registrations, no requests for warranty support from the customer in Flushmate’s database, and no other prior contact from the consumer regarding the product, Flushmate had no way of knowing that the consumer owned a Flushmate III unit. Flushmate was therefore unable to send a direct notification postcard following the announcement of the Flushmate III Recall in June 2012.
On July 26, 2013, Flushmate received a telephone call from the consumer reporting a separation incident. Flushmate requested that the consumer submit copies of the documentation reasonably necessary to restore the bathroom fixture. Upon receipt of the quote, Flushmate promptly authorized the work and agreed to cover the cost. Further, Flushmate agreed to arrange or pay for labor associated with the incident, and was responsive to the consumer regarding the remaining two Flushmate III units.
As of Flushmate’s last communication with the consumer on August 7, 2013, they are very satisfied with the resolution and thanked Flushmate for their assistance.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20130727-D9B3F-2147453711. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 29, 2013, sent to the company Jun 18, 2013, published by CPSC Jul 2, 2013

The product, in the report: Toilet tank

On March, 31, 2013 (yes, Easter Sunday), approximately five minutes after it was flushed, my toilet tank exploded, spraying water and razor-sharp porcelin shrapnel throughout my bathroom. Fortunately, nobody was in there at the time. I shudder to think of the injuries my 8-year old grandson would have received had he been nearby. Photographs (4) of the result are enclosed. After cleaning up the 3 to 4 gallons of water and the pieces of porcelin on the floor, I discovered that the toilet was a [REDACTED] model with a FLUSHMATE installed in March, 2004, by a licensed plumber. Further, I discovered on the internet that this system had been the subject of a recall notice due to this very problem- a notice that I never received. According to the plumber that I hired, the cost to replace that toilet, in kind, is approximately $750. Having been subjected to your product once, I declined that toilet and instead had a standard non-FLUSHMATE installed. I’m out one very expensive toilet, along with the use of my bathroom for two days, a ruined Easter dinner, and the very real psychological pain of the injuries that were so narrowly averted. I believe you owe me compensation for this disaster caused by your obviously defective product.

Model
M-101526-F3
Serial number
121702-F36-1151
Where
Grover Beach, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand FLUSHMATE, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/1/2013) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this report and the opportunity to provide a response to the Commission. As before, Flushmate had already contacted the consumer to provide a satisfactory resolution prior to receiving notification from saferproducts.gov on June 18, 2013. In addition, Flushmate had also previously and independently reported this matter to the CPSC.
On May 17, 2013, Flushmate received a letter from the consumer stating the same concerns presented in this 6A report. In response to that letter, Flushmate contacted the consumer to address his concerns and to request copies of the documentation necessary to restore his bathroom fixture.
The consumer provided the requested documentation, and Flushmate promptly resolved the matter with the consumer.
With no prior warranty registrations, no requests for warranty support from the customer in Flushmate’s database, and no other prior contact from the consumer regarding the product, Flushmate had no way of knowing that the consumer owned a Flushmate III unit. Flushmate was therefore unable to send him a direct notification postcard following the announcement of the Flushmate III Recall in June 2012.
It is noteworthy that the plumbing contractor hired by the consumer in August of 2012 to perform general maintenance recommended the installation of a ¾” pressure reducing valve (PRV) to ensure compliance with the applicable plumbing code. The plumbing contractor noted an incoming line pressure in the home that far exceeded the permissible psi limitation within the applicable plumbing code.
Based on the information provided by the licensed plumbing contractor, the PRV was not installed until after the reported incident. Although Flushmate has and will continue to be responsive to its customers, Flushmate notes that the plumbing system at the home was not in compliance with the plumbing code. This may have been a contributing factor to the reported incident. The plumbing contractor’s recent invoice indicates that the PRV was installed on April 1, 2013.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20130529-F0329-1330299. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 22, 2013, sent to the company Feb 27, 2013, published by CPSC Mar 14, 2013

The product, in the report: Pressure Assisted Flushing System Toilet

The consumer says that his fiance was sitting on the toilet when it exploded. He walked in the room and said the lid came down and hit her in the back. She went to the Dr. who said their was bruising on her lower back. The doctor suggested she take a couple days off. The consumer says their is nothing left of his toilet. This unit is currently under recall (Release #12-201).

Model
101526-F3
Serial number
080102-F3A-1407
Bought from
came with home
Where
Unspecified: Unspecified
Who was involved
Female
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(3/12/2013) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of this report and the opportunity to provide a response to the Commission.
Flushmate had no knowledge of this incident until receiving the SaferProducts.gov report after close of business on Wednesday, February 27, 2013. Flushmate has already promptly reported this incident to CPSC staff.
Although the consumers reported contacting Flushmate by telephone in January, 2013, Flushmate’s telephone software shows no such phone call from the specified telephone number as has been reported more fully to the CPSC.
After receiving the incident report, Flushmate immediately contacted the consumers on Thursday morning to address their concerns, to confirm that there were no other recalled units installed at the residence in need of a repair kit, and to resolve the matter with the consumers
With no prior warranty registrations and no prior contacts from the consumers (or the previous homeowner) regarding the product and no requests for warranty support in its database, Flushmate had no way of knowing that the consumers owned a Flushmate III unit and was therefore unable to send them a direct notification postcard following the Flushmate III Recall in June 2012.
Flushmate encourages all Flushmate III owners to check their serial number by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 10:00 PM ET and Saturday between 8:00 AM and 6:30 PM ET.

CPSC report 20130122-C84D0-1298147. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

The product, in the report: Flushmate model M101526F, Series 501-B, Black pressure vessel for toilet tank.

At around 5:00 am, the downstairs area was found to be flooded with about a half-inch of water. Upon inspection of the women’s restroom it appears that the toilet tank pressure vessel ruptured. The toilet was not in use at the time, and does not see heavy usage. No personnel were injured, however the tank was destroyed along with the vessel scattering shards up to 15 feet away.
After looking up the recall information, this is a different series than is currently under recall for the same issue. This is the Flushmate Model M101526F, Serial # 050498F011838.
This unit is located in a Fire Station along with 8 other of the same model from varying years 1998-2006. This is the first catastrophic failure noted although a few have been replaced over the years.

Model
M101526F
Serial number
050498F011838
Where
Sedona, Arizona: Other Public Property/Office
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Flushmate, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/17/2012) SLOAN FLUSHMATE: Flushmate appreciates receiving this report. Apparently the report was filed on August 18, 2012, and the report was provided to Flushmate on August 30, 2012.
The 501-B series serial number listed in the above report is the subject of a Product Advisory issued in 2000.
In November, 2006, the customer contacted Flushmate, and the serial numbers of the units then installed at the customer’s location were identified. In accordance with the Product Advisory for the Flushmate II issued in 2000, which remains posted on the Flushmate website at www.flushmate.com, Flushmate provided replacements for all identified units, including the serial number referenced in the above report. Following Flushmate’s receipt of the customer’s contact information in 2006, Flushmate provided the customer with a confirmation letter regarding the Product Advisory.
Apparently, the replacement for this particular unit, identified in the above report, was not installed in 2006 or subsequently. However, when this incident was first reported by the customer to Flushmate on August 23, 2012, Flushmate immediately provided appropriate support to the customer. Flushmate had already provided this support prior to receiving the report from saferproducts.gov. Based on recent communications with the customer, Flushmate believes that the customer is satisfied with Flushmate’s customer service support.
Flushmate has and will continue to work cooperatively with the CPSC, and Flushmate requests that customers call Flushmate with any questions or concerns.
As noted previously on www.saferproducts.gov and on our website, Flushmate encourages all Flushmate III owners to check their serial numbers by visiting http://recall.flushmate.com or by calling the Recall Hotline at (800) 303-5123 Monday through Friday between 8:00 AM and 4:30 PM ET.

CPSC report 20120818-EB3BD-2147464614. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Sep 26, 2011, sent to the company Oct 3, 2011, published by CPSC Oct 18, 2011

The product, in the report: Pressurized tank unit for a toilet. Reduces water use.

AFlushmate Flushometer - Tank System, which is a pressurized tank that resides within the toilet, exploded and severely cut my back. A simple internet search shows this has happened to dozens of people. Had it been my grandmother our one of my nieces and nephews who happened to use the toilet that day, the consequences could have been severe. I required dozens of stitches for an extremely deep wound because of the exploding porcelain.
Upon reviewing the Flushmate.com website, there was a small advisory (not a recall) effecting limited quantities of the unit, but considering my flushmate separated in the same manner as the advisory notice mentioned, I feel the issue is larger than the company is letting on.
Because I am a bigger person, I was able to absorb the brunt of the force. Again, had this happened to someone elderly or a child, the outcome could have been catastrophic. There needs to be a larger awareness camaign as we had no idea of the danger involved in using the Flushmate product. I can send pictures of the dammage and my wound.

Model
Flushmate III M-101526-F3
Serial number
032000-F3G-1285
Bought from
BPI
Where
Mesa, Arizona: Home/Apartment/Condominium
Who was involved
Age 26, Male
The reporter’s relation to them
Self
As this report names them
Brand Flushmate Flushometer - Tank System, made or sold by SLOAN FLUSHMATE
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(10/17/2011) SLOAN FLUSHMATE: Flushmate appreciates receiving notification of the reported incident, and we are actively investigating this incident. Owners of Flushmate products can visit our website located at www.flushmate.com to determine if their product is within the current product advisory and for further assistance. We encourage our customers to contact us on the website or toll free at 1-800-533-3460. Flushmate will work cooperatively with the CPSC and will contact the consumer.

CPSC report 20110926-B90A0-2147474954. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Flushmate toilets

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

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The public record comes first.