Carex toilets
2 reports to CPSC, the latest made Nov 14, 2021. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 2reports to CPSC
- Nov 14, 2021the latest report was made
- Dec 2, 2016the earliest
- 0with the company’s comments
- Brand
- Carex
- Maker
- CAREX HEALTH BRANDSMakers, importers or sellers, as the reports name them
- Product
- ToiletsCPSC’s product type: Toilets (code 649), in Home Maintenance and Structures: Plumbing & Bath
Other ways the reports write the brand (1)
“Carex Health Brands, Sioux Falls, SD”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| November 2021 | 1 |
| December 2016 | 1 |
How badly anyone was hurt
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Nov 14, 2021, sent to the company Dec 1, 2021, published by CPSC Dec 15, 2021
The product, in the report: From Amazon “Carex Toilet Safety Frame - Toilet Safety Rails With Adjustable Width - Toilet Rails For Elderly, Handicap, Home Health Care Equipment After Surgery, Supports 300lbs”
I purchased and properly installed a Carex Toilet Support Rail B36800 from Amazon in July of this year for my 97 year old father at the recommendation of his occupational therapist. I only just installed it about three weeks ago. Within about two or three days, my father grabbed one of the bars from the side and got no support. He fell and hit his head on the wall. Thankfully he wasn’t seriously injured. It could have been much worse! This product offers no lateral support. The front of the frame simply rests on the toilet rim under the toilet seat. It’s a terrible design and surely only a matter of time before many people who are in a physically weakened condition will be seriously injured. I tried to warn consumers on Amazon but they didn’t show my negative review. This should be taken off the market soon.
- Model
- B36800
- UPC
- 023601023681
- Bought from
- Amazon.com
- Bought
- Jul 23, 2021
- Where
- Furlong, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Age 97, Male
- The reporter’s relation to them
- My Parent
- As this report names them
- Brand Carex Health Brands, Sioux Falls, SD, made or sold by CAREX HEALTH BRANDS
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Dec 2, 2016, sent to the company Dec 12, 2016, published by CPSC Dec 27, 2016
The product, in the report: Toilet Support Rail. This product is designed to assist those with physical limitations sit and stand from a toilet with minimal danger.
The Carex Toilet Support Rail B36800 is designed to allow someone with limited mobility safely sit on and stand up from a toilet. We purchased this for my wife who will be having hip surgery. This rail design attaches to the bolts at the back of the seat and then the front arms sit on the bowl. The design allows for different styles of toilets by swinging in or out to fit the style. There is no way to lock the front arms into position.
I installed this on November 29, 2016. Two days later as she sat down and put her weight on the right side handle it slipped off the toilet bowl and dropped several inches. Fortunately this was pre-surgery and no injury occurred. I dread the thought of what could have happened had it been post-surgery. I also dread the thought of other more physically limited people using this product and experiencing a similar incident.
I believe a simple re-design could prevent this from occurring, but until then, it should not be used.
- Model
- B36800
- UPC
- 23601 02368 1
- Serial number
- NA
- Bought from
- Amazon
- Bought
- Nov 25, 2016
- Where
- Meridian, Idaho: Home/
Apartment/ Condominium - Who was involved
- Age 68, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Carex, made or sold by CAREX HEALTH BRANDS
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.