American Standard toilets

5 reports to CPSC, the latest made Aug 30, 2022. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

5reports to CPSC
Aug 30, 2022the latest report was made
Jun 16, 2015the earliest
4with the company’s comments

Brand: American Standard
Maker: AS America, Inc. d/b/a American Standard BrandsMakers, importers or sellers, as the reports name them
Product: ToiletsCPSC’s product type: Toilets (code 649), in Home Maintenance and Structures: Plumbing & Bath

Other ways the reports write the brand (2)

“American Standard Champion 4 Max” and “American Standards”

By month

1 report from September 2021 to August 2022; the most in August 2022, 1. 4 earlier reports, since June 2015, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
August 2022	1
August 2018	1
August 2017	1
February 2017	1
June 2015	1

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 2 CPSC: Injury, Level of care not known
No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

Hurt, care not known
Made Aug 30, 2022, sent to the company Oct 6, 2022, published by CPSC Oct 21, 2022

The product, in the report: Toilet

Caller stated that after using the toilet and flushing it, she walked away and a few seconds later the toilet exploded. She stated that porcelain pieces dispersed all over the room and she received laceration from a sharp piece.
Caller stated that if she had been any closer it may have been fatal. The manufacturer was not contacted as yet. Caller feels that this toilet is extremely dangerous and should taken off the market.

Bought from
unknown
Where
La Mesa, California: Unspecified
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand American standard, made or sold by AS America, Inc. d/b/a American Standard Brands
How badly, in CPSC’s words
Injury, Level of care not known

CPSC report 20220830-AFEC6-3881653. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Aug 7, 2018, sent to the company Aug 15, 2018, published by CPSC Aug 29, 2018

The product, in the report: American Standard Champion 4 Max

My 5 year old son was hiding between our bathtub and toilet. I picked him up to put him on the toilet and his arm bumped the back of the toilet lever causing a 3 inch laceration. This required an emergency room trip and 4 stitches.

Model
Champion 4 max. bowl model # 4215A
Serial number
7215792662
Bought from
Lowe’s
Bought
Mar 6, 2013, about then
Where
Bellingham, Washington: Home/Apartment/Condominium
Who was involved
Age 5, Male
The reporter’s relation to them
My Child
As this report names them
Brand American Standard Champion 4 Max, made or sold by AS America, Inc. d/b/a American Standard Brands
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(8/21/2018) AS America, Inc. d/b/a American Standard Brands: August 21, 2018
Filed Via Portal (Clearinghouse@CPSC.gov) U.S. Consumer Product Safety Commission National Injury Information Clearinghouse 4330 East West Highway, Room 502 Bethesda, MD 20814 RE: Report ID# 20180807-F7A29-2147386332 To Whom It May Concern: This comment is made by American Standard to the above listed report forwarded by the CPSC and received by American Standard on August 15, 2018. American Standard is sorry that the customer at issue has experienced problems with their toilet and their toilet trip lever which apparently caused a laceration. American Standard sells a variety of different toilets, including the Champion 4 max with bowl model # 4215A. All American Standard toilets and components are manufactured pursuant to strict manufacturing guidelines to ensure safe use and we are unaware of any product-wide issues similar to the problem described by the customer. Upon receipt of the complaint, American Standard contacted the customer and offered to and did provide a new trip lever. This was acceptable to the customer. American Standard has sold thousands of toilets and a thorough review of our records does not reveal any information to suggest that American Standard toilets pose a substantial risk of any injury to consumers.

CPSC report 20180807-F7A29-2147386332. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 9, 2017, sent to the company Aug 17, 2017, published by CPSC Aug 31, 2017

The product, in the report: American Standard Champion 4 Max 2-piece 1.28 GPF Single Flush High Efficiency Round Front Toilet in White Model# 3186.128ST.020

I went to flush my new toilet, and grabbed the handle in a way that tore skin from my hand. I’ve never ever had this happen before.

Model
3186.128ST.020
UPC
Not sure
Serial number
not sure
Bought from
Home Depot
Bought
Jul 3, 2017
Where
Grayslake, Illinois: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand American Standard, made or sold by AS America, Inc. d/b/a American Standard Brands
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/30/2017) AS America, Inc. d/b/a American Standard Brands: August 29, 2017
Filed Via E-Mail (Clearinghouse@CPSC.gov) U.S. Consumer Product Safety Commission National Injury Information Clearinghouse 4330 East West Highway, Room 502 Bethesda, MD 20814 RE: Report ID# 20170809-88032-2147398257 To Whom It May Concern: This comment is made by American Standard to the above listed report forwarded by the CPSC and received by American Standard on August 17, 2017. American Standard is sorry that the customer at issue experienced a problem with the lever on her toilet. American Standard strives to provide its customers with the highest quality products available and does everything in its power to minimize any issues with their products. American Standard sells a toilet under the “Champion 4” model name. While all such toilets and their component parts are manufactured pursuant to strict manufacturing guidelines, occasionally manufacturing issues arise, which appears to be the case here. American Standard was contacted directly by the consumer on this issue, and offered to provide a new replacement toilet lever. This was agreeable to the consumer, and a new lever has since been sent to her. American Standard has sold thousands of Champion 4 toilets, and a thorough review of our records does not reveal any other information to suggest that the Champion 4 toilets or their levers pose a substantial risk of injury to consumers.

CPSC report 20170809-88032-2147398257. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 11, 2017, sent to the company Feb 27, 2017, published by CPSC Mar 13, 2017

The product, in the report: American Standard Champion 4 toilet handle

Product: American Standard Champion 4 toilet Part: handle Problem: handle has a very sharp end to it. It also extends beyond the tank Potential safety hazards: puncture wound, scratching while cleaning tank, injury to hand if hand slips while flushing toilet.

Model
Champion 4
Bought from
Lowes
Bought
Jan 19, 2017
Where
Toledo, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand American Standard, made or sold by AS America, Inc. d/b/a American Standard Brands
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/10/2017) AS America, Inc. d/b/a American Standard Brands: March 10, 2017
Filed Via E-Mail (Clearinghouse@CPSC.gov) U.S. Consumer Product Safety Commission National Injury Information Clearinghouse 4330 East West Highway, Room 502 Bethesda, MD 20814 RE: Report ID# 20170211-3EBBC-2147407192 To Whom It May Concern: This comment is made by American Standard to the above listed report forwarded by the CPSC and received by American Standard on February 27, 2017. American Standard is sorry that the customer at issue experienced a problem with the lever on her toilet. American Standard strives to provide its customers with the highest quality products available and does everything in its power to minimize any issues with their products. American Standard sells a toilet under the “Champion 4” model name. While all such toilets and their component parts are manufactured pursuant to strict manufacturing guidelines, occasionally manufacturing issues arise, which appears to be the case here. While American has no record of having been contacted directly by the consumer on this issue, upon receipt of the complaint from the CPSC American Standard reached out to the consumer, discussed the issue and offered to provide a new replacement toilet lever. This was agreeable to the consumer, and we are working with her to get her the correct lever. American Standard has sold thousands of Champion 4 toilets, and a thorough review of our records does not reveal any other information to suggest that the Champion 4 toilets or their levers pose a substantial risk of injury to consumers.

CPSC report 20170211-3EBBC-2147407192. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 16, 2015, sent to the company Jul 14, 2015, published by CPSC Aug 20, 2015

The product, in the report: Toilet

Dangerous product: I purchased a replacement home toilet From Lowe’s in Arlington Heights, IL on April 22, 2015. The model was an American Standards brand Champion 4 brand made in Mexico.
During the installation, I got a nasty hand cut from the back of the water tank cover. Apparently during the manufacturing process porcelain or glass shards were not removed.
Although I did not suffer any permanent problem, the wound took close to two hours to stop bleeding.
The water tank’s chromium plated flush handle was also somewhat sharp but did not cause me injury. Trying to register my purchase and file a complaint. their suggested web site will only handle air conditioners. Very frustrating!
The American Standard product is especially dangerous in an unhygienic environment of toilet replacement. A.S. should also consider possible danger to young people putting their hands behind the cover.
The submitter added after his injury, he took the tank cover and attempted to grind away the sharp edge against his concrete driveway..He noted it helped, but he pities the next unaware buyer. The submitter also noted American Standard did not reply to his April 25 letter. The submitter also added he is not asking for monetary recuperation, and the public should be aware of this product defect.

Model
Champion 4
Serial number
9933111
Bought from
Lowe’s, Illinois
Bought
Apr 22, 2015
Where
Wheeling, Illinois: Home/Apartment/Condominium
Who was involved
Age 80, Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand American Standards, made or sold by AS America, Inc. d/b/a American Standard Brands
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(9/22/2015) AS America, Inc. d/b/a American Standard Brands: This shall serve as American Standard Brands’ (“American Standard”) initial response to the above-referenced Customer Report, submitted June 16, 2015, and forwarded by the CPSC and received by American Standard on July 14, 2015. We are sorry that the customer at issue has had problems with an alleged American Standard Champion 4 Brand Toilet. The complainant indicated he has tried to contact us directly with respect to this issue, but we have checked our records and have no records of a complaint directly from the complainant. We would encourage the complainant to contact us directly, but at this time we are not in a position to evaluate whether the product at issue is our product or resolve any issues related to the complainant’s product. We believe that the customer complaint submitted contains material inaccurate information that is false or misleading, to the extent that complainant may be alleging that the toilet product is defective and/or presents a hazard. In our opinion, the American Standard toilet at issue does not present a substantial product hazard, an imminent hazard or an unreasonable risk of injury. Over three million of such toilets are in service, and the data simply does not support any such proposition. We are also not aware of any other complaints similar to this one. We encourage you and the complainant to contact us if there is any additional information about the product or if you have any other questions.

CPSC report 20150616-EE831-1490853. Submitter: State Government Agency Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

American Standard toilets

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.