MAXIM Lighting ceiling lights and chandeliers

The reports, as CPSC published them

1. No one hurt

   Made May 11, 2025 · , sent to the company May 14, 2025 · , published by CPSC May 29, 2025

   The product, in the report: Product: MAXIM 24” Mystic 16-Light LED Pendant Model: 39655SHBZ

   Dear Sir or Madam,

   I am writing to file a formal complaint regarding a dangerously defective MAXIM Lighting pendant fixture (Model 39655SHBZ) that I purchased, which posed a significant safety risk. I urge the CPSC to investigate this matter to ensure the safety of other American consumers.

   Product Information: Product: MAXIM Lighting Pendant Fixture Apparent Model: 39655SHBZ Weight: 35 lbs Manufacturer: MAXIM Lighting, [REDACTED], Carson, CA 90810 Retailer: Lyteworks, [REDACTED], Bradenton, Florida 34208 Purchase Dates (Two Payments): o January 10, 2025 - $2,118.54 o January 30, 2025 - $2,118.54 Delivery Date: February 2025 (it took a number of weeks for delivery and electrical box preparation prior to a March 4th installation). Installation Date: March 4, 2025 Date Defect Discovered: March 4, 2025

   Description of Defect and Dangerous Situation:

   On March 4, 2025, I had two licensed electricians install two MAXIM pendant fixtures. Within an hour of their departure, a suspension cable on one of the 35lb fixtures began slipping . Upon inspection, I determined that one of the “griplocks”the spring-loaded bearing mechanism designed to securely hold the suspension cablewas defective and failing to grip the cable.

   This critical failure caused one side of the heavy light fixture to be supported solely by the electrical power wire. This created an immediate and doubly dangerous situation:

   1. The 35lb fixture was precariously suspended approximately 8 feet in the air, at imminent risk of falling, which could cause serious physical injury or significant property damage.

   2. If the fixture were to fall, it would rip out the electrical connection, thereby creating a severe electrical shock or fire hazard.

   The local store representative from Lyteworks advised me that the light was dangerous and should be removed. However, I am 69 years old and was physically unable to remove the heavy and awkwardly positioned fixture by myself.

   Compounding this, our area was (and to some extent, still is) in disaster recovery from two named hurricane strikes (Helene, Sep 26, 2024, and Milton, Oct 10, 2024). Consequently, licensed electrical contractors were in extremely high demand and difficult to re-hire on short notice in early 2025.

   Faced with a persistently dangerous situation and unable to secure immediate professional help, I was forced to implement a temporary stopgap measure. I cut a piece of wood to carefully prop up the sagging side of the light fixture, thereby taking the weight off the compromised electrical cord and the failing griplock to prevent it from falling.

   Manufacturer and Retailer Response:

   I immediately contacted the retailer, Lyteworks, on March 4, 2025, the day the defect was discovered. The Lyteworks representative, [REDACTED], was responsive and began trying to get MAXIM Lighting to ship a replacement griplocka minor but essential part for the fixture’s safety.

   Despite the clear and present danger communicated to MAXIM Lighting via Lyteworks, MAXIM essentially ignored these urgent requests for three weeks.

   Even though an expedited shipment was requested for this critical safety component, the inexpensive replacement part was eventually sent by regular mail from California.

   I finally received it, and the crew was able to rehang the light on March 25, 2025a full 21 days after my initial report of the dangerous defect.

   Furthermore, during the reinstallation on March 25, 2025, the electricians discovered an additional defect within the same fixture: a white power wire inside was not securely crimped and had come out. They were able to repair this second manufacturing defect as well.

   I have retained the original defective griplock part in a sealed bag as evidence, and have photos of the entire process.

   Concerns and Request for Action:

   I am deeply concerned that other MAXIM Lighting fixtures currently being imported and sold in the USA may contain similarly defective and dangerous griplock mechanisms or possess other hazardous wiring defects like the ones I experienced.

   The profound lack of urgency and disregard for consumer safety demonstrated by MAXIM Lighting in addressing such a serious hazard is also alarming.

   I respectfully request that the U.S. Consumer Product Safety Commission:

   1. Thoroughly investigate this specific case and the multiple defects found in my MAXIM Lighting fixture.

   2. Examine whether these defects (faulty griplocks, insecure internal wiring) represent a more widespread manufacturing or quality control issue with MAXIM Lighting products, particularly their cable-suspended fixtures.

   3. Take all appropriate actions to protect other American consumers from potential injury or property damage due to these hazardous products.

   Thank you for your time and diligent attention to this critical safety matter.

   I am prepared to provide copies of relevant email communications with Lyteworks, photographs of the defect and my temporary solution, and purchase receipts. Please let me know if you require any further information.

   Model

   39655SHBZ

   UPC

   None

   Serial number

   None

   Bought from

   Lyteworks

   Bought

   Jan 30, 2025

   Where

   Palmetto, Florida: Home/Apartment/Condominium

   Who was involved

   Age 68, Male

   The reporter’s relation to them

   Self

   As this report names them

   Brand MAXIM Lighting, made or sold by MAXIM LIGHTING

   How badly, in CPSC’s words

   Incident, No Injury

CPSC’s disclaimer

Sources