Sterling glass shower and bathtub doors

40 reports to CPSC, the latest made Sep 5, 2023. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

40reports to CPSC
Sep 5, 2023the latest report was made
Jun 20, 2011the earliest
39with the company’s comments

Brand: Sterling
Maker: KOHLER CO.Makers, importers or sellers, as the reports name them
Product: Glass shower and bathtub doorsGlass enclosures for bathtubs and showersCPSC’s product type: Glass Bathtub or Shower Enclosures (code 609), in Home Maintenance and Structures: Plumbing & Bath

Other ways the reports write the brand (11)

“Sterling Plumbing”, “Sterling by Kohler”, “Sterling (a Kohler company)”, “Sterling 5300”, “Sterling 690-CA”, “Sterling A Kohler Company”, “Sterling EZ Install Bathtub Shower Door by Kohler”, “Sterling Shower Doors”, “Sterling Vista Pivot II glass shower door (Khoeler) Rain gla”, “Sterling by Kohler Co.” and “Sterling by Kohler Company”

By month

1 report from October 2022 to September 2023; the most in September 2023, 1. 39 earlier reports, since June 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2023	1
February 2017	1
December 2016	1
September 2016	1
June 2016	1
April 2016	1
January 2016	1
October 2015	1
August 2015	1
June 2015	2
January 2015	1
December 2014	2
November 2014	1
October 2014	1
May 2014	1
April 2014	1
March 2014	1
February 2014	1
January 2014	2
December 2013	2
November 2013	1
October 2013	1
August 2013	1
July 2013	2
May 2013	1
February 2013	2
January 2013	1
December 2012	1
November 2012	2
October 2012	1
June 2012	1
September 2011	1
June 2011	1

How badly anyone was hurt

Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
First aid 2 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 3 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 27 CPSC: Incident, No Injury
Not said 7 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, no treatment
Made Sep 5, 2023, sent to the company Sep 7, 2023, published by CPSC Sep 21, 2023

The product, in the report: Sterling Finesse 47 5/8 x 70 1/16 Silver Semi-Frameless Bypass w/Frosted Glass

Replacing old shower doors and installing a new Kohler Sterling Finesse Semi-frameless sliding shower doors (model 5475-48S-G03). I hung both shower doors then took outside door off, adjusted its rollers and rehung it on the track to make sure it was aligned. Then took the inside shower door off, readjusted a roller and was holding it up in the air in process of rehanging it back onto its track when it shattered/blew up in my hands. I was standing inside of the shower and most of the glass fell straight down inside of shower pan and onto me, had glass shards blow out across bathroom floor and into hallway about 9 ft from the shower. Had small cuts on bottom of legs (was wearing shorts).

Model
5475-48S-G03
Serial number
SAU3PLDK5
Bought from
Menards
Bought
Jun 30, 2023
Where
Apple Valley, Minnesota: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/13/2023) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. We constantly strive to assure that our quality and performance standards are the highest in the industry.
We appreciate your feedback as we use data from a variety of sources to constantly improve our products. We have reached out to the customer and other stakeholders, and will continue to work to fully understand this matter.

CPSC report 20230902-8E8B2-2147345419. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 11, 2017, sent to the company Feb 21, 2017, published by CPSC Mar 7, 2017

The product, in the report: sterling bypass shower doors 5400 series color is brown/patina copper

No injuries Came home to find one of my sliding shower doors had shattered. Doors were installed aprox 4 years ago. Doors had no chips or cracks prior to incident. Brand: Sterling Model: 5400 series.

Model
5400
Bought from
lowes
Bought
Sep 30, 2012, about then
Where
Cold Brook, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/28/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20170211-FB4A7-2147407186. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 16, 2016, sent to the company Dec 27, 2016, published by CPSC Jan 11, 2017

The product, in the report: Shower stall door

We have a Kohler Sterling shower door which was approximately 5 years old. On the afternoon of 12.15.16 my wife heard a noise in the bathroom. When she investigated she found that the shower door had shattered and was starting to fall apart.
No one was injured in the incident; however, easily could have if one of us had been in the shower.
I pushed the door fragments into the shower and cleaned up the mess without further incident.

Model
1139296-2
Bought from
Lowes, Georgia
Where
Kennesaw, Georgia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/5/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20161216-50FE1-2147409329. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 30, 2016, sent to the company Oct 11, 2016, published by CPSC Oct 25, 2016

The product, in the report: Sterling 5300EZ-A Glass Sliding door, by Kohler. Appx 67 inches tall.

My wife and 18 month old son were sitting in his bedroom reading a book when a loud “crash” occurred. It sounded as if a brick had been thrown through a window and was a terrifying loud sound. Upon running through the house, she discovered that one of the shower doors had “exploded” and was all over the bathroom floor. It was sheer luck that the baby was not in that room at the time since he could have been right nearby in the bathroom. The door was used under normal conditions and there was no damage to the door.

Model
5300EZ-A
Serial number
S11352.49
Bought
Aug 16, 2012
Where
Oxford, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 32, Male
The reporter’s relation to them
Self
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/17/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160930-63947-2147413469. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 4, 2016, sent to the company Jun 13, 2016, published by CPSC Jun 27, 2016

The product, in the report: Tub door. 5300 EZ Series Finesse By-pass shower door Nickle, frameless, clear

Glass shower door exploded. No one was at home. Came home to find glass all over the bathroom, in the tub, on the toilet seat, out into the hall - in the carpet. There were about a million pieces. It took two people over two hours to clean up. Using extreme caution, we still had tiny, sharp glass shards in our hands and feet, causing bleeding. We had to throw away a new $35 rug, two plush towels, four washcloths. The tiny glass shards were everywhere, as well as the 1/4 inch pieces. Total loss over $500.

Model
5300 EZ Series Finesse
Serial number
EZ5305EZ-59N
Bought
Jun 30, 2006
Where
River Falls, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 66, Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling by Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/16/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160604-70594-2147418054. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Apr 4, 2016, sent to the company Apr 12, 2016, published by CPSC Apr 26, 2016

The product, in the report: Sterling 59.38-in W x 56.25-in H Silver Bathtub Door, Model #: 5907-59S

On 03/13/2015, purchased and had professionally installed a Sterling glass Bathtub Door, Model #: 5907-59S. We have been using it in our main upstairs bathroom with no issues. On 04/04/2016, while my wife was taking a shower, one of the glass doors shattered, showering glass on my wife. She suffered numerous lacerations to her upper body (chest), arms, wrists, and hands. She had a considerable loss of blood. She was taken to the INOVA Emergency room and was treated for numerous lacerations and stitches. She was given a [REDACTED] shot. She is experiencing considerable pain and discomfort.

Model
5907-59S
Bought from
Lowes, Virginia
Bought
Mar 13, 2015
Where
Springfield, Virginia: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(4/19/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160404-E7882-2147420451. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 29, 2016, sent to the company Feb 9, 2016, published by CPSC Feb 24, 2016

The product, in the report: Sterling Model 660B/SP-46S Shower Door

During the night, the glass on one of the shower doors shattered. This was found when my wife went to shower in the morning.

Model
660B/SP-46S
Bought from
Trumbull Industries
Bought
May 27, 2009
Where
Plumville, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/12/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160129-14691-2147424182. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Oct 20, 2015, sent to the company Oct 28, 2015, published by CPSC Nov 12, 2015

The product, in the report: Sterling A Kohler Company, 690B-59S, SAU8333FB8 Sliding glass door on bathtub. It was the front door that shattered.

We have a glass door bath tub enclosure in one of our bathrooms. I was sitting in the kitchen, when suddenly I heard a pop. I went to go see what it was and found a big hole in the glass shower door with pieces of glass on the floor and the rest of the door started crumbling and falling apart. No one was in the bathroom at the time when it happened and the last time the bathtub had been used was early that morning. and this was in the afternoon.

Model
690B-59S
Serial number
SAU8333FB8
Where
Lawton, Oklahoma: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling A Kohler Company, made or sold by KOHLER CO.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(11/4/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20151020-B4465-2147427370. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 19, 2015, sent to the company Sep 17, 2015, published by CPSC Oct 1, 2015

The product, in the report: sliding glass shower door

(08/19/2015) The consumer stated that she heard a crash at the end of the house. She went into her bedroom and glance in the bathroom. She saw glass all over the floor. The shower door had exploded.
No injuries.
(08/19/2015) The consumer contacted the company and was advised that nothing could be done since the consumer was not the original purchaser of the shower door.

Model
5300 S11352306
Bought from
in home
Bought
Jun 1, 2013
Where
Medina, Ohio: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling 5300, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/23/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150819-2C391-1511169. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 10, 2015, sent to the company Jun 18, 2015, published by CPSC Jul 2, 2015

The product, in the report: Shower Doors STERLING 5300EZ-A Pat. 6701672

On June 9, 2015 at around 3:30 am one of the shower doors in our home bathroom spontaneously shattered. The door basically “exploded” making an extremely loud sound waking us up. Our family of 5 (my husband and I and our three children) were in the house sleeping when the accident occurred. Thankfully none of us was using the bathroom at the time of the incident. There were no injuries.

Model
STERLING 5300EZ-A
Serial number
S11352 49
Bought from
HOME DEPOT
Bought
Jun 10, 2006, about then
Where
Bethesda, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand STERLING, made or sold by KOHLER CO.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(6/30/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150609-07F4D-2147431236. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 9, 2015, sent to the company Aug 13, 2015, published by CPSC Aug 27, 2015

The product, in the report: Glass Shower Door

This caller is reporting her glass shower door that was already in home that had been newly renovated when she purchased it in 2011. This home was used only as a vacation home until the caller moved into it in December 2014.
June 8th, 2015 the caller heard a loud noise coming from her bathroom, went to check and saw that her glass shower door had exploded sending glass into the shower, the bathroom floor, into her bedroom, and bedroom closet.
No one was in the bathroom at the time. There are no injuries being reported.
She is reporting this product as a potential laceration hazard stating that if this incident were to happen with someone in the bathroom it could be a very hazardous injury issue.
She has not contacted the manufacturer but does plan to contact them today. (June 9th, 2015).
The shower door that exploded has been removed from the area and placed in the garage.

Model
S11352-16
Serial number
None found
Bought from
In home when purchased
Where
Estero, Florida: Home/Apartment/Condominium
Who was involved
Age 75, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/18/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150609-DB589-1489708. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 15, 2015, sent to the company Jan 26, 2015, published by CPSC Feb 9, 2015

The product, in the report: Sterling shower door, silver

The glass shower door exploded. Thankfully, no one was in the room at the time, but I have 3 small children. The glass was everywhere. Inside the shower stall and all over the bathroom floor. There was hardly any glass left in the frame.

Model
690b-59t
Bought from
Menards, Wisconsin
Bought
Jun 4, 2012, about then
Where
Beloit, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/30/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150115-6BF69-2147436487. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 15, 2014, sent to the company Jan 22, 2015, published by CPSC Feb 5, 2015

The product, in the report: pivot shower door 29”x63”

(12/14/2014) The consumer stated that when she returned from church she discovered that the shower door had shattered. No one was at home at the time that it happened.
The temperature in the room was between 68 and 70 degrees.
The consumer will contact the company.

Model
1063213-2-G
Serial number
0018004564537
Bought from
Lowes, Alabama
Bought
May 7, 2011
Where
Shelby, Alabama: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/28/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20141215-834C1-1447714. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Dec 10, 2014, sent to the company Dec 18, 2014, published by CPSC Jan 13, 2015

The product, in the report: 5300 EZ Series Finesse By Pass Shower Door glass

5300 EZ Series Finesse By Pass Shower Door by Sterling (Kohler) tempered glass shattered without cause when no one was home. Millions of tiny glass shards. Whole door completely gone...on bath floor. 5 years old. Other door UN affected.

Model
5300 EZSeriesvFinesse by pass shower door clear glass
Bought from
home depot
Bought
May 20, 2009
Where
North Fork, Idaho: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling by Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(12/22/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20141210-A4BC8-2147438060. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 12, 2014, sent to the company Dec 5, 2014, published by CPSC Dec 19, 2014

The product, in the report: Glass Shower Door

Consumer stated that she heard a loud noise from the bathroom and then noticed that the shower door had exploded shattering the glass pieces. There was no one using the shower at the time this incident occurred.
11/11 The manufacturer was contacted and she was informed that it could stem from a bump against the glass with an elbow and after a while this could occur. They advised that a replacement would be provided because the door was under warranty.
Consumer feels that this glass shower door is a safety hazard and should be reported.

Model
1500D
Serial number
unknown
Bought from
Home Depot, New Jersey
Bought
Nov 1, 2012, about then
Where
Fort Lee, North Dakota: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/12/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20141112-E816D-1440690. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 7, 2014, sent to the company Nov 3, 2014, published by CPSC Nov 19, 2014

The product, in the report: Shower Door

The consumer stated that everyone in the home heard a loud crashing sound. The consumer went around the house to see what happened. The consumer found that the shower door had shattered.
The consumer stated that the glass fell all over the bathroom. The consumer stated that the glass shattered in small, similar sized pieces. The shower door frame was intact.
The consumer stated that the landlord at that time took out the glass and cleaned up the place. The landlord kept the frame attached to the tub and placed a shower curtain over it.
The consumer did not contact the manf at that time. The consumer contacted the manf on 10/7/14, after the same incident happened to a different shower door (by the same manf) in a different bathroom (noted as a separate report).

Model
690B-CA
Bought from
Unknown
Bought
Jan 1, 2012, about then
Where
Commerce, Texas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
Reports CPSC links to it
20141007-4563A-1432524
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/12/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20141007-EB8C4-1432525. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 2, 2014, sent to the company May 12, 2014, published by CPSC May 27, 2014

The product, in the report: Sterling 31-1/4-in to 36-in Polished Nickel Framed Pivot Shower Door Shower Door Type: Pivot Frame Color/Finish: Polished nickel Glass Style: Privacy glass Glass Pattern Name: Pebbled Framed or Frameless: Framed Door Height (Inches): 65.5 Glass Thickness: 1/8-in

3 years ago, we purchased a Sterling glass shower door with pebbled privacy glass from Lowe’s Home Improvement store (model #1505D-36N). We installed it in our new bathroom. About 1 month after we installed it, we found that the glass from the entire door had shattered into hundreds of pieces everywhere in the bathroom. There was no incident that caused the door to shatter, i.e. it was not caused by us. We took the door back to Lowe’s and they agreed to give us a replacement door. We cleaned up the mess and reinstalled the door. 3 years later (today), I came home to find the door shattered once again. This is more than a safety “concern”, it is an outright dangerous product. Luckily, no one was in the bathroom either time the door shattered so no one has been injured, but it definitely would have caused serious injury had someone been in the shower at the time. We are now financially injured as we have to purchase a replacement door. We will also have to clean up a significant mess and reinstall yet another door. I do not want anyone else to be injured by such a clearly defective and unsafe product.

Model
1505D-36N-G10
Bought from
Lowe’s Home Improvement
Bought
Jan 18, 2011
Where
Menomonee Falls, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/16/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140502-07836-2147444867. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 29, 2014, sent to the company May 7, 2014, published by CPSC May 21, 2014

The product, in the report: Sterling a Kohler company Double Sliding Glass Doors Clean Coat

Glass Shower doors suddenly shattered.

Model
Double Sliding Glass Doors Clean Coat
UPC
Unknown
Serial number
5400-AA
Bought from
Home Depot
Where
North Babylon, New York: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/13/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140429-50ED8-2147445012. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 5, 2014, sent to the company Mar 13, 2014, published by CPSC Mar 28, 2014

The product, in the report: Sterling tempered glass interior shower door, model #690B-59S, door # 1173264-BDS-G02

I was sitting in my study working on my computer when I heard a loud crash followed by the sound of shattering/popping glass. After inspecting the whole house, I noticed the interior shower door had shattered with holes in two places and had strewn bits of glass all over the bathroom. Both my dog and cat (which are small) were in the bedroom at the time of the incident, it had been hours since the last time the shower was used, and no abnormal interior temperature swings were occurring at the time. The door, a Sterling 690 series model, continued to pop and crackle for some time after the initial incident, and no apparent environmental or physical causes could be detected in the bathroom. No injuries were sustained during the incident or during the cleanup, although many of the shards of glass were quite sharp, so great care was necessary during cleanup. Bits of glass also fell into the shower drain and sink drain that have not yet been possible to extract.

Model
690B-59S
Serial number
1173264-BDS-G02
Bought from
Lowe’s or Home Depot, Maryland
Bought
May 15, 2010, about then
Where
Rockville, Maryland: Home/Apartment/Condominium
Who was involved
Age 29, Male
The reporter’s relation to them
Self
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/19/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140305-23E5E-2147446661. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 1, 2014, sent to the company Feb 10, 2014, published by CPSC Feb 26, 2014

The product, in the report: Sterling bypass shower door made by Kohler co.

Sterling shower door that was purchased in December 2012 shattered into thousands of pieces last night. No one was in the bathroom when this occurred.

Model
Bypass shower door 660 series
UPC
S1881ak1
Serial number
1113654-2-A
Bought from
Lowes
Bought
Dec 22, 2012
Where
Williamsville, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/14/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140201-B4FA7-2147447630. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 15, 2014, sent to the company Jan 27, 2014, published by CPSC Feb 10, 2014

The product, in the report: Sterling (by Kohler Company) 1500D glass shower door

Glass shower door shattered into thousands of pieces. Nobody was in the bathroom at the time. The shower had not been used within the last 8 hours. Glass flew throughout entire bathroom.

Model
1500D
Serial number
S11352.16
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling by Kohler Company, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/31/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140115-CC8F1-2147448150. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 7, 2014, sent to the company Jan 14, 2014, published by CPSC Jan 30, 2014

The product, in the report: Glass shower door

I was awaken during the night hearing loud cracking sound as if something was breaking, when I got up to see what was happening I saw it was the glass from shower breaking into pieces.

Model
500c
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/17/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140107-BA42E-2147448416. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Dec 26, 2013, sent to the company Jan 6, 2014, published by CPSC Jan 21, 2014

The product, in the report: Frameless sliding glass doors

Sterling Shower Glass Door shattered last night, two minutes after leaving bathroom. The shower doors were not touched during that time.

Model
i dont know - frameless and brass metal. purchased in 2000.
Bought from
Lowes, New Jersey
Bought
May 1, 2000, about then
Where
Edison, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(1/9/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20131226-B70EC-2147448780. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Dec 10, 2013, sent to the company Dec 18, 2013, published by CPSC Jan 3, 2014

The product, in the report: Kohler Sterling 1500D pivot shower door 24” wide

My Kohler 1500D Sterling shower door exploded while I was at work. It was fine after my morning shower. No one was home and no one was injured. The glass traveled up to 4 feet, and some went down the drain.

Model
1500D
Bought from
Lowers
Bought
Dec 1, 2010, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(12/18/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20131210-4183F-2147449155. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 12, 2013, sent to the company Dec 23, 2013, published by CPSC Jan 8, 2014

The product, in the report: Shower glass door

The consumer stated that he heard low noise and he walked into the bathroom and found that the glass shower door had shattered. The consumer stated that there was a single glass door and it seemed to have exploded inwards towards the shower. The consumer stated that the shower had been used the evening before the incident.
The consumer stated that no one was injured and there were no damages to his home structure.
The consumer stated that he contacted the manufacturer and they replaced the shower door with a new one. The consumer stated that the door was installed at no cost.

Model
1505D-36S-G51
UPC
Unknown
Serial number
Unknown
Bought from
Trundell Supply, Pennsylvania
Bought
Aug 26, 2010
Where
Harmonsburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/6/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20131112-071EF-1367555. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Oct 3, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

The product, in the report: Sterling Glass Shower Door - Pivot style. Approximately 45 inches wide.

The glass in our shower door (Sterling) exploded. Fortunately noone was in the shower at the time so there were no injuries.

Model
1500D
Bought from
Lowes, Massachusetts
Bought
Nov 6, 2010, about then
Where
Billerica, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/29/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20131003-88244-2147451265. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 1, 2013, sent to the company Aug 9, 2013, published by CPSC Aug 23, 2013

The product, in the report: Sterling Shower Door (model- Vista Pivot ll 1505D36N-G0

My shower door exploded around 1:30 am this morning in several hundred pieces while we were asleep and were suddenly awakened by what sounded like an explosion in our house.

Model
Vista pivot ll 1505D36N-G0
Bought from
Lowe’s
Bought
May 10, 2010, about then
Where
Powder Springs, Georgia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling Shower Doors, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/13/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130801-4DECA-2147453518. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 15, 2013, sent to the company Jul 23, 2013, published by CPSC Aug 6, 2013

The product, in the report: Sterling Plumbing Standard 59 in. x 56-7/16 in. Framed Bypass Bath Door in Silver, Model 690B-59S

We own a Sterling Plumbing framed bypass glass door set for a bathtub in our home. The product was purchased from Home Depot in 2012 and is still sold as “Sterling Plumbing Standard 59 in. x 56-7/16 in. Framed Bypass Bath Door in Silver,” model 690B-59S. We were out of town on Saturday night, and when we returned yesterday we discovered that one of the two doors was completely shattered. Nearly all of the glass had shattered and fallen out of the door frame. No one was in the house during our absence, there were no signs of entry into the bathroom, and glass had fallen apparently equally between the tub and bathroom sides of the door, indicating that the breakage was not due to impact from one side or the other.
In looking on-line, I see that such occurrences have happened before, and I wanted to report the accident -- and potential for serious injury -- to the Consumer Product Safety Council.

Model
690B-59S
Bought from
Home Depot
Where
Brambleton, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling Plumbing, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/26/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130715-1B999-2147454164. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 11, 2013, sent to the company Jul 19, 2013, published by CPSC Aug 9, 2013

The product, in the report: It was a Sterling EZ Bathtub Glass Doors kit made by Kohler. I purchased this at The Home Depot.

I have a EZ install shower door from Kohler which I installed approximately 4 years ago. I bought it at Home Depot. The glass door just completely shattered. Looked just like the pictures everyone has included in their reports. I was covered in glass and cut! Thank God it did not happen to a guest! I am a nurse but for a few minutes I considered going to the Emergency Room as I was bleeding quite a bit.

Bought from
Home Depot
Bought
Jul 15, 2009, about then
Where
Littleton, Colorado: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling EZ Install Bathtub Shower Door by Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/24/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130711-8F267-2147454264. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 22, 2013, sent to the company May 30, 2013, published by CPSC Jun 13, 2013

The product, in the report: Glass Pivot Shower Door-Silver PEB purchased at Lowes on 06-23-2013 manufactured by Sterling (a Kohler company) Model 1500D S11351.16.

Shower door suddenly exploded into hundreds of small pieces. Purchased at Lowe,s store # 19560-62310-08906 on 06-30-2010. Model 1500D (S11352.16) manufactured by Sterling (a Kohler company). Lowes product #60801 36” Pivot Door-Silver/PEB. No one was using the shower at the time and is located in an extra bath room.

Model
1500D (S11352.16)
Bought from
Lowe,s
Bought
Jun 23, 2010
Where
Bremen, Indiana: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Sterling (a Kohler company), made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/4/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130522-643A4-2147455881. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Feb 17, 2013, sent to the company Feb 28, 2013, published by CPSC Mar 22, 2013

The product, in the report: glass shower door

On February 16, 2011, I entered my bathroom at around 11:00 p.m. and found that my glass shower door had shattered. The door was approximately 1 year old. No one had been in the bathroom since early that morning.

Bought from
home depot
Bought
Jul 18, 2012, about then
Where
macungie, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(3/4/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130217-B6F31-2147458735. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 12, 2013, sent to the company Feb 21, 2013, published by CPSC Mar 8, 2013

The product, in the report: Glass shower door

I purchased a shower door from Home Depot in January of 2010 when I moved into my house. On January 31, 2013 at 5am I heard a shatter. It was my shower glass door. Sterling 690-CA is the model number and it is made by Kohler. I don’t know why it shattered, but had it been 45 minutes later I would have been in the bathroom and it would have shattered on me.
I contacted Home Depot and they said they cannot do anything because it is out of warranty and they did not install it. My dad builds space crafts that have flown to Mars and are out in orbit, it is not his installation but a poorly made shower glass door.
I am contacting Kohler as well, but this is a safety issue because I have read of other shower doors shattering without notice.

Model
690-CA
Bought from
Home Depot, California
Bought
Jan 3, 2010, about then
Where
buena park, California: Home/Apartment/Condominium
Who was involved
Age 32, Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling 690-CA, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/27/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130212-36C27-2147458852. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 9, 2013, sent to the company Jan 23, 2013, published by CPSC Feb 6, 2013

The product, in the report: Sterling Plumbing Standard 48 in. x 65 in. Framed Bypass Shower Door in Silver Model # 660B-48S Internet # 202952300 Store SKU # 320905

I have a Sterling by Kohler Company Bypass Glass shower door. Product wasn’t even a year old. On the evening of 1-7-13 I was watching TV when I heard what sounded like and explosion then a continued cracking sound. I started walking around the house to see what caused the noise, as I walked into my bathroom I noticed the one panel of my glass bypass shower door has just exploded. Glass was everywhere. I contacted the company via email on 1-8-13 and as of today 1-9-13 I have heard no response. The item was purchased at Home Depot. The model number is Model # 660B-48S. The store SKU # is 320905

Model
660B-48S
Bought from
Home Depot, Ohio
Bought
Apr 5, 2012, about then
Where
Mineral Ridge, Ohio: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling by Kohler Co., made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/25/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130109-03BD7-2147460042. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 28, 2012, sent to the company Jan 11, 2013, published by CPSC Jan 28, 2013

The product, in the report: Glass Shower Door

Shower door shattered into thousands of pieces without being touched.

Model
660B-48S
Bought from
Home Depot
Bought
Jan 10, 2011
Where
Alexandria, Virginia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/14/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20121228-D0149-2147460558. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 19, 2012, sent to the company Dec 10, 2012, published by CPSC Dec 26, 2012

The product, in the report: Sterling 5100, model # S11352

Away for the weekend, I returned home to find my glass shower door shattered. Manufacturer and model number are Sterling 5100, model S11352. The door was fine the morning before I left, and no one was home to tamper with or break the door. When I returned, shattered pieces and shards of glass were all over in the tub and floor.

Model
Sterling 5100
Where
Philadelphia, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/12/2012) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20121119-EE3CC-2147461783. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 9, 2012, sent to the company Nov 19, 2012, published by CPSC Dec 4, 2012

The product, in the report: shower door

On the night of November 3rd 2012 (around 11:30PM) the glass in the shower door shattered for no apparent reason.

Model
1500D-27S Vista II
Bought from
Lowes, South Carolina
Bought
Aug 1, 2011, about then
Where
timmonsville, South Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/27/2012) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20121109-4179E-2147462107. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 3, 2012, sent to the company Oct 12, 2012, published by CPSC Oct 26, 2012

The product, in the report: Kohler Sterling 1500 D Shower Door

WE purchased this Kohler Sterling 1500 D pivot shower door with a side glass at Menard’s when installed the side door glass was notice as very thin and weak. Small side glass is used to make up clearance for door. THE small glass was bumped and it exploded all thru the basement are and lucky no one was close to get the flying glass in their face. This a very dangerous design as well as weak and not correct to use glass in a shower of that kind. Talked to [REDACTED] at Kohler and he told me in so Many words not a problem with the door door as we sell thousands and no complaints at all. Not true at all and we are afraid to use the door even with a new glass and we were not offered any other door just a free piece of glass as [REDACTED] to me that the company has stopped sending out parts for faucets and likes to customers. AM sure someone or his or her kid will get hurt from these glass side panels and will file a law suit as I will be on to testify.-- Will contact Menard’s home office and tell them how I was treated at Kohler. So am out $160.00 for a flawed design shower door and will need to order a door or better quality __ SO all be careful if you purchase one of these 1500-1600 doors with small side glass as very dangerous,ALSO VERY HARD TO INSTALL AS directions are poor and one must do drilling to install door and lots of cutiing. Much better doors with better hinges are sold at the store

Model
STERLING 1500 SHOWER DOOR
Bought from
MENARDS
Bought
Sep 4, 2012
Where
OMAHA, Nebraska: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/19/2012) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20121003-53C7E-2147463169. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 17, 2012, sent to the company Jun 25, 2012, published by CPSC Jul 10, 2012

The product, in the report: This is glass sliding shower door to install in a shower/bath combination.

Carefully placing my new glass shower door on a piece of carpet, it unexpectedly shattered into thousands of pieces, cutting me and everyone who came near the broken glass.

Model
Sterling finesse Bi-Pass Door (frameless) Model 5405-59S-G70
Bought from
Lowe’s
Bought
Jun 1, 2012, about then
Where
Cumming, Georgia: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling Plumbing, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20120617-0C066-2147466529. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 5, 2011, published by CPSC Sep 27, 2011

The product, in the report: Sterling glass shower door, rain glass pattern tempered glass, 48 inch width-65-1/2 inch H x 42 - 48 inch with rain glass silver

Purchased a Sterling Vista Pivot II glass shower door (Kholer product) in November 2011 was installed in December by a contractor who built my utility/Bathroom addition. Was fine until last night. I awoke to a sound like someone was breaking into my house when I got close to my bathroom heard a funny type of popping noise. When approaching my bathroom was astonished to find that the entire shower door was in tiny bits all over my bathroom and inside my shower. No one was in bathroom and it was 4:00 am in morning, every one asleep. This is a product defect, after searching over the internet and reading here, this has happened quite a bit with the same shower door, and happens more than we think according to all the people writing about it on the internet.

Model
1506D-48S
Serial number
89229 ?
Bought from
LOWES, New Jersey
Bought
Nov 13, 2010
Where
Pine Hill, New Jersey: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand Sterling Vista Pivot II glass shower door (Khoeler) Rain gla, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/19/2011) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment.
In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards.
Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20110904-6D648-2147475660. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 20, 2011, published by CPSC Jul 13, 2011

The product, in the report: Sterling # 660B/SP46S bypass sliding shower doors

We purchased a shower door on 01.13.2011 from Lowes in Knoxville, Tn. I installed the door and all was working perfectly until 06.18.2011. With no one near the doors or bathroom the doors shattered in thousands of pieces and fell into the shower. We are so fortunate no one was in the shower at the time it shattered or they could have been injured badly. Lowes gave us the Kohler customer care contact and we are getting a replacement panel. I will not install the new panel because we are afraid of it shattering also. I feel I should file a report on this incident and maybe keep someone else from getting injured! The shower door is a Sterling #660B/SP46S. The customer care # 1.800.456.4537 prompt 2 and then 3.

Model
660B/SP46S
Bought from
Lowes
Bought
Jan 13, 2011
Where
Sevierville, Tennessee: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/1/2011) KOHLER CO.: We appreciate receiving feedback from our customers, and become concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment.
In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20110620-509B6-2147478023. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Sterling glass shower and bathtub doors

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