Kohler glass shower and bathtub doors

74 reports to CPSC, the latest made Sep 15, 2026. A report isn’t a recall.

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

74reports to CPSC
Sep 15, 2026the latest report was made
Jun 24, 2011the earliest
74with the company’s comments

Brand: Kohler
Maker: KOHLER CO.Makers, importers or sellers, as the reports name them
Product: Glass shower and bathtub doorsGlass enclosures for bathtubs and showersCPSC’s product type: Glass Bathtub or Shower Enclosures (code 609), in Home Maintenance and Structures: Plumbing & Bath

Other ways the reports write the brand (21)

“Kohler Sterling”, “Kohler/Sterling”, “KOHLER GLASS SHOWER DOOR MODEL #702208-L-MX”, “KOLHER”, “Kholer”, “Kohler (Sterling)”, “Kohler Co”, “Kohler Difference”, “Kohler Fluence Framless Sliding Shower Door”, “Kohler Levity”, “Kohler Levity frameless sliding shower door”, “Kohler Levity glass shower door”, “Kohler Model # 702208-L-MX.”, “Kohler R709062-L-SHP”, “Kohler Sliding Shower Door”, “Kohler or Sterling”, “Kohler, Sterling or Maax”, “Kohler, maybe Sterling”, “Kohler-Sterling”, “kohler k704224-shaa” and “kohler shower door model 1500d”

By month

3 reports from October 2025 to September 2026; the most in September 2026, 1. 71 earlier reports, since June 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	1
July 2026	1
March 2026	1
December 2023	1
August 2023	1
February 2023	1
October 2020	1
January 2020	1
September 2019	1
November 2018	2
August 2017	2
July 2017	1
June 2017	1
May 2017	1
April 2017	1
March 2017	1
December 2016	1
November 2016	1
October 2016	1
September 2016	1
August 2016	1
July 2016	1
June 2016	2
April 2016	1
March 2016	3
February 2016	2
December 2015	2
November 2015	1
October 2015	4
September 2015	4
August 2015	1
July 2015	1
June 2015	1
May 2015	1
March 2015	2
February 2015	1
January 2015	1
December 2014	1
October 2014	1
September 2014	1
June 2014	2
May 2014	3
March 2014	1
November 2013	1
August 2013	1
July 2013	1
March 2013	2
January 2013	3
December 2012	1
October 2012	1
September 2012	1
August 2012	1
November 2011	1
June 2011	1

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 4 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 4 CPSC: Injury, Seen by Medical Professional
First aid 17 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 4 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 5 CPSC: Injury, Level of care not known
No one hurt 37 CPSC: Incident, No Injury
Not said 2 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Sep 15, 2026, sent to the company Sep 18, 2026, published by CPSC Oct 3, 2026

The product, in the report: Kohler Levity Frameless Sliding Shower Door (Brushed Nickel, 59.625 in. W x 82 in. H). The door was purchased from Home Depot in April 2023 and installed in June 2023. The delay in installation was due to product flaws requiring us to reorder the doors multiple times we received three sets of doors (6 doors) to be able to identify two without visible manufacturing flaws and had to incur the cost of transporting the flawed doors to the dump for disposal. We sent Kohler photos of the flawed doors. The doors were finally installed after the third set was received and here is the information on the doors: Model # 706165-L-NX Serial # SAU3NNNDF 06/08/2022 Model # 1381836-NA-GC05 Serial # SAU3PNDJ6 08/18/2023 Model # 1381837-NA-GC05 SAU3PLWC3 07/26/2023

Spontaneous Glass Explosion - Kohler Levity Shower Door (706165-L-NX) We have experienced a severe product failure involving our Kohler Levity Frameless Sliding Shower Door (Brushed Nickel, 59.625 in. W x 82 in. H). The door was purchased from Home Depot in April 2023 and installed in June 2023. The delay in installation was due to product flaws requiring us to reorder the doors multiple times we received three sets of doors (6 doors) to be able to identify two without visible manufacturing flaws. While we were away from 09/10/2026-09/13/2026 and no one was within the home, one of the tempered glass doors spontaneously exploded. There was absolutely no impact, misuse, or physical contact. Glass fragments scattered throughout the bathroom, embedded in the ceiling, and projected into the hallway. Given these specific safety circumstances, we are requesting a refund of the original purchase price from Kohler instead of a physical replacement door.

Model
Model # 706165-L-NX
UPC
885612533418
Serial number
Serial # SAU3NNNDF
Bought from
Home Depot
Bought
Apr 20, 2023
Where
Farragut, Tennessee: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler Levity glass shower door, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/23/2026) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. We constantly strive to assure that our quality and performance standards are the highest in the industry.
We appreciate your feedback as we use data from a variety of sources to constantly improve our products. We will be reaching out to the customer and other stakeholders, and will continue to work to fully understand and resolve this matter.

CPSC report 20260915-56547-2147309938. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 9, 2026, sent to the company Jul 14, 2026, published by CPSC Jul 28, 2026

The product, in the report: Levity glass Shower door

My shower glass door from Kohler shattered and caused injury to my arms leg. I was cleaning the door to remove marks. This door was purchased from Kohler in 2019.

Model
R706164-L-NX
Serial number
R706164-L-NX
Bought from
Lowes
Bought
Feb 11, 2019
Where
LIVERMORE, California: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Kohler Levity, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/14/2026) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. We constantly strive to assure that our quality and performance standards are the highest in the industry.
We appreciate your feedback as we use data from a variety of sources to constantly improve our products. We have reached out to the customer and other stakeholders, and will continue to work to fully understand this matter.

CPSC report 20260709-3A3C2-2147314188. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 16, 2026, sent to the company Mar 19, 2026, published by CPSC Apr 2, 2026

The product, in the report: Kohler Levity Shower Glass door over tub

My shower glass door shattered with no known cause. I heard a series of loud pops that sounded like a transformer exploding and then a loud crash. When I went upstairs to figure out what occurred, the shower glass door was all over the bathroom floor and inside the tub

Model
Levity
Bought from
Lowes
Bought
Aug 1, 2021, about then
Where
Cumming, Georgia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/20/2026) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. We constantly strive to assure that our quality and performance standards are the highest in the industry.
We appreciate your feedback as we use data from a variety of sources to constantly improve our products. We will be reaching out to the customer and other stakeholders, and will continue to work to fully understand and resolve this matter.

CPSC report 20260316-44D32-2147322626. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Dec 4, 2023, sent to the company Dec 6, 2023, published by CPSC Dec 20, 2023

The product, in the report: Kohler Shower Door

Two children, ages 3 and 5 were taking a shower. Shower door shattered while they were inside resulting in a call to 911 and trip to emergency room for stitches. The three year old had two sets of stitches, and lacerations to leg, feet and hands. The five year old had three sets of stitches and lacerations on back, hands, feet and legs.

Model
K702208-SHPAA
Where
JACKSONVILLE, Florida: Home/Apartment/Condominium
Who was involved
Age 3, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(12/12/2023) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. We constantly strive to assure that our quality and performance standards are the highest in the industry.
We appreciate your feedback as we use data from a variety of sources to constantly improve our products. We have reached out to the customer and other stakeholders, and will continue to work to fully understand this matter.

CPSC report 20231204-DE112-2147343669. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 16, 2023, sent to the company Aug 18, 2023, published by CPSC Sep 1, 2023

The product, in the report: Kohler Levity 59 in. x 82 in. frameless sliding shoer door in bronze with handle. It is a glass shower door with two doors side by side

My Kohler Levity 59 in. x 82 in. frameless sliding shower door exploded into thousands of pieces of glass. I was personally using the product. I slid the door open and it just exploded. I had one non-serious cut from the glass falling to the floor.

Model
Levity 59 in. x 82 in. frameless sliding shower do
Bought from
Home Depot, Oklahoma
Bought
Jul 25, 2019
Where
Chickasha, Oklahoma: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler Levity frameless sliding shower door, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/18/2023) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. We constantly strive to assure that our quality and performance standards are the highest in the industry. We appreciate your feedback as we use data from a variety of sources to constantly improve our products. We have reached out to the customer and other stakeholders, and will continue to work to fully understand this matter.

CPSC report 20230816-9BCE3-2147345778. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Feb 14, 2023, sent to the company Feb 21, 2023, published by CPSC Mar 7, 2023

The product, in the report: Bathroom Glass Door

Two incidents in my basement bathroom within a short period of time where Kohler Shower door-Model K-706015-L shattered with a loud bang into small pieces & injuring person in the shower. Original door installed in Feb 2020 shattered in July 2022.Replacement door (Same Kohler model) installed in Oct 2022 shattered in Feb 2023.

Model
K-706015-L-MX
Bought from
Build.com
Bought
Oct 5, 2022
Where
Laurel, Maryland: Home/Apartment/Condominium
Who was involved
Age 22, Unspecified
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(2/28/2023) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. We constantly strive to assure that our quality and performance standards are the highest in the industry.
We appreciate your feedback as we use data from a variety of sources to constantly improve our products. We have reached out to the customer and other stakeholders, and will continue to work to fully understand this matter.

CPSC report 20230214-B1B6C-2147350717. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 9, 2020, sent to the company Jan 6, 2021, published by CPSC Jan 22, 2021

The product, in the report: Kohler Fluence Shower Doors with 3/8” glass. Ours is for a ~60” opening and just under 60” height. The size doesn’t matter though, the rollers are not capable of holding the weight of a 3/8” glass, likely Kohler selected a roller engineering to save cost and will fail causing a safety hazard.

We have installed Kohler Fluence bath shower doors in 2 bathroom, on purchase I noticed the rollers are too flismy and appear too weak to hold the weight of the glass door which is 3/8”. This turned out to be true. Today I noticed one of the shower doors is difficult to move, on closer examination I see one of the rollers is cracked and disconnected from the metal wheel, the hinge panel is scraping on the track and can come off causing injury, laceration or death. I noticed there is a CPSC recall of this shower door at selected stores, the recall is too limited. There is a safety risk for all 3/8” glass showers due because there is an engineering defect, the roller is too weak to hold the weight of the glass door with continued use regardless of where the door was purchased.

Model
Kohler
Where
CARLSBAD, California: Home/Apartment/Condominium
Who was involved
Age 61, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kohler Co, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/8/2021) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. We constantly strive to assure that our quality and performance standards are the highest in the industry.
We appreciate your feedback as we use data from a variety of sources to constantly improve our products. We have contacted the customer and other stakeholders and will continue to work with them to fully understand and resolve this matter.

CPSC report 20201009-4A40B-2147369330. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 9, 2020, sent to the company Jan 30, 2020, published by CPSC Feb 13, 2020

The product, in the report: 5/16” Shower Door, 70X59

We were going to install the glass shower door when it shatter all over the floor of the bathroom for no reason. We were just holding it and it shatter in our hands. My Father got cuts in his arms but thank God it was not deep cuts. I just want to make sure that no one else buys this product because people can get hurt.

Model
R707201-L-BNK
Serial number
SAU3LRSTJ
Bought from
Lowes
Bought
Jan 8, 2020
Where
San Diego, California: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
My Parent
As this report names them
Brand Kohler Difference, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/12/2020) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20200109-B67AD-2147375497. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 20, 2019, sent to the company Oct 9, 2019, published by CPSC Oct 24, 2019

The product, in the report: Kohler Glass shower door

I own a walk in shower with a glass Kohler door. It was in reasonable condition with no cracks or scratches. One night recently at 1:30am, I heard a loud BANG, the bathroom wall shook, and the glass door randomly exploded into shards. The bathroom door was open, so glass got everywhere in the bathroom: on the sink, closet, and floor. Thankfully it didn’t get far enough to hit my baby or I, as we both sleep near there. We thoroughly cleaned, but now have to be on the careful lookout for stray glass. My baby just started crawling, so this is a particular worrisome situation. Absolutely nothing we did could have caused the explosion, so it seems like it’s a manufacturer defect.

Model
K702206-MXAB
Where
California: Home/Apartment/Condominium
Who was involved
Age 30, Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/17/2019) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20190920-789D5-2147377564. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 26, 2018, sent to the company Dec 4, 2018, published by CPSC Jan 29, 2019

The product, in the report: Frosted glass shower door

While showering, the glass door suddenly shattered into many pieces and cut me and my small child pretty bad. We never noticed any fractures or cracks in the glass indicating this would happen.

Bought from
unkown
Where
Orchard Park, New York: Home/Apartment/Condominium
Who was involved
Age 6, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/7/2018) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20181126-29890-2147384165. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 11, 2018, sent to the company Dec 4, 2018, published by CPSC Jan 29, 2019

The product, in the report: Kohler Reveal Pivot Glass shower door

Summer 2018 we purchased from Lowe’s a shower glass door, Kohler Reveal Pivot Glass Shower Door. We installed it and a week ago, the door came off the hinge and broke into million small pieces. My husband was in the shower and got many small but so many cuts that whole the shower was full of blood and pieces of the shower glass. It was a miracle that he was not seriously injured. I am sending you the pictures of the broken glass and the shower stall to show the broken pieces.

Bought from
Lowe’s, New Jersey
Bought
Jul 8, 2018, about then
Where
Monmouth Junction, New Jersey: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/7/2018) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20181111-ADAC4-2147384517. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 13, 2017, sent to the company Aug 21, 2017, published by CPSC Sep 13, 2017

The product, in the report: Frameless sliding glass shower door

I had Kohler frameless sliding glass shower doors installed less than one month ago. Yesterday one of the panels spontaneously shattered as my cleaning lady attempted to enter the shower to clean it.

Bought from
Lowes, New York
Bought
Jul 20, 2017, about then
Where
Hicksville, New York: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/30/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20170813-26FDB-2147398165. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 10, 2017, sent to the company Aug 29, 2017, published by CPSC Sep 21, 2017

The product, in the report: Kohler glass shower door

On Wednesday Aug. 9, 2017 I was closing my glass shower door and before I even shut it the door exploded into a million pieces all over me. My hands and arms were bleeding from being sprayed by glass as it fell.

Where
Port Saint Lucie, Florida: Home/Apartment/Condominium
Who was involved
Age 48, Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/5/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20170810-3871B-2147398210. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 1, 2017, sent to the company Jul 14, 2017, published by CPSC Jul 28, 2017

The product, in the report: Kohler levity glass shower door, model R706009L-SH

Late January, 2017, I installed a Kohler R706009L-SH glass door during master bathroom remodel in preparation for the arrival of out daughter in late June or early July. This door was purchased from my local Lowes.
My wife gave birth on 6/20/17, we got home on 6/22/17. and hired a housekeeper to help clean up around the house due to us wanting to care for our daughter. On 6/25/17, upon entering the shower and closing the door, one of the panes of the shower door exploded. Our housekeeper was cut and glass showered into the bathroom and our master bedroom.
Late morning 6/25/17, after cleaning up the glass, I took back some of the door framing to Lowes and explained the situation. While I was there, one of the employees that worked in plumbing and sold us the door originally, said “we’ve had two this week.” That’s 3 doors of the same model that exploded on your customers from one store, so I asked to speak to a manager to make sure that they were aware of the issue. The manager on duty said he knew about the issue and had spent 1.5 hours on hold with the manufacturer, kohler, trying to escalate beyond simple customer service but couldn’t.
I relayed this to kohler’s facebook page, and I was advised by their page administrator to private message them and customer service would be in contact. Kohler wanted to do a warranty replacement on the door and asked how the housekeeper was doing. I declined the replacement because of the uncertain safety status of the product.

Model
R706009L-SH
Bought from
Lowes
Bought
Jan 28, 2017
Where
PALM COAST, Florida: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
No Relationship
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/20/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20170701-FEB58-2147399283. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 27, 2017, sent to the company Jul 6, 2017, published by CPSC Jul 20, 2017

The product, in the report: Kohler Glass Shower door

My two year old son was taking a bath and the Kohler glass shower door spontaneously exploded on him, causing injury.

Model
706004-L-SH
Serial number
SAU3FZ8TV
Bought from
Home Depot
Where
San Diego, California: Home/Apartment/Condominium
Who was involved
Age 2, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(7/18/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20170627-0F1C4-2147399381. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 8, 2017, sent to the company May 18, 2017, published by CPSC Jun 2, 2017

The product, in the report: Kohler Levity 56-59 semi-framless bypass shower door in silver. Model # 706009-L-SH, Serial number SAU3J4ZPR, UPC 132220 Purchased 2/25/17 from Lowes in Concord, CA.

2/25/17: Purchased Kohler Levity Bypass Sliding door from Lowes in Concord, CA. Kohler model #706009-L-SH, Serial # [REDACTED]. It was installed following the instructions provided a few weeks later. We had no issues until 5/7/17.
5/7/17 around 6:15pm: My 5 year old daughter asked to take a shower with me when I returned home from work, something young children sometimes enjoy doing with their mama, especially after we had been apart all day. At the end of the shower, my daughter opened one of the doors, hopped out, closed the door behind her and dried herself. After she was dried off, I asked her to hand me the towel, as I was still in the shower. When my daughter opened the door, it slide over to the other side and then entire door shattered! Glass flew everywhere- all over me and all over my terrified daughter. We had tiny shards of glass all over us, but then we noticed my daughter was bleeding. She had three major cuts: one on her foot and two on her hand/wrist. The one on her hand looks like it may require stitches but to avoid traumatizing her more tonight, we have decided to wait until the morning to reevaluate the severity of the cut, as we are thankful it has stopped bleeding. I was left standing in the glass filled shower until my husband had taken care of our inconsolable daughter and made sure her wounds were given first aid as priority. I couldn’t move because of all the glass everywhere I couldn’t move to hold and comfort my traumatized daughter. My husband had to find his rubber boots to put on to get to me, and he had to carry me out of the shower and into our second shower where my daughter and I had to rinse the tiny pieces of glass off ourselves. I had several tiny pieces of glass in my wrist which had to be removed with tweezers and a needle in some areas. After the adrenaline wore off and the glass was cleaned and my 5 year old’s blood was scrubbed from our bed and carpet below I began to think of what could have happened. What would have happened had my daughter been a few inches closer to the glass when it broke? What if those large pieces of glass had hit her head or her face or her NECK instead of her hand? My daughter could have died! My two year old son had been playing right outside the shower just a few minutes earlier. What would have happened had he been there?
5/7/17 around 11pm: I emailed Kohler stating the above details with pictures begging for someone to follow up.
5/8/17 around 9:06am: I called Kohler and was given a case number (#[REDACTED]) and transferred to someone else who was supposed to be able to help me. [REDACTED] stopped me quickly as I was telling what happened and he said, “to best help you, please tell me what your expectations are of Kohler in this situation.” I was caught off guard by that. No empathy. He showed no care at all in the injury my daughter and I experienced. He offered no solutions to rectify the issue. He wanted no details of the incident. I told him I wanted an explanation of how this could happen and he simply said that glass can break and that he understood it was “not a fun thing to go through.” I asked, begged, to send pictures to someone’s personal email at Kohler so that our experience could be documented and reviewed and I could get some sort of response or explanation. If nothing else, wouldn’t Kohler want to document when their products fail and cause injury to their consumers so that they can work on making better, safer products? I wanted to know what safety measures Kohler uses so that these things don’t happen. He said I could send photos to the general Kohler email but that I should not expect any explanation or follow up. He basically said when I figured out what my expectations were of Kohler aside from wanting an explanation that I could call back. He did not care about documenting my and my daughter’s injuries or the incident whatsoever.
5/8/17 7:45pm Still no response from my email to Kohler, no follow up after my initial phone call conversation.

Model
Kohler Levity Bypass Shower Door model # 706009-L-SH
UPC
132220
Serial number
SAU3J4ZPR
Bought from
Lowes
Bought
Feb 25, 2017
Where
Walnut Creek, Unspecified: Home/Apartment/Condominium
Who was involved
Age 5, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/23/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20170508-B8B6B-2147403672. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 11, 2017, sent to the company Apr 19, 2017, published by CPSC May 17, 2017

The product, in the report: Sliding glass shower door

Shower door spontaneously exploded, shattered glass everywhere, the other shower is fine, only the one broke. No one was even in the bathroom and the shower doors were installed properly by a contract professional 5 years ago, and they are not misused or over used, there are no children using the bathroom, one 43 yr old woman living alone. There was a loud hissing sound followed by the very loud explosion, almost like the sound of large fireworks bring lit, hissing then boom. Glass everywhere, but happy no one was hurt

Bought from
Home Depot
Bought
Mar 1, 2013
Where
St Louis, Missouri: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/9/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20170411-67E25-2147404500. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 2, 2017, sent to the company Mar 31, 2017, published by CPSC Apr 14, 2017

The product, in the report: Kohler Sliding Glass Shower Door

Kohler shower door exploded in the middle of the night--not in use at the time--we were sleeping.

Model
one of the doors in the K-702200 series (don’t know exact)
Bought from
Lowes, Florida
Bought
Mar 1, 2010, about then
Where
Gulf Breeze, Florida: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/5/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20170302-96C6B-2147405541. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 26, 2016, sent to the company Jan 4, 2017, published by CPSC Jan 19, 2017

The product, in the report: sliding shower doors

shattered glass of sliding shower door a few days ago. nobody was inside the shower. the person sliding the door got hand injured. the tempered glass broke into dangerous shards.

Where
austin, Texas: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
My Spouse
As this report names them
made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/9/2017) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20161226-7E65F-2147408926. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 16, 2016, sent to the company Nov 25, 2016, published by CPSC Dec 9, 2016

The product, in the report: Kohler glass sliding shower doors

10:30 at night - I had just finished showering - opened the shower door to get a towel - closed the door and it exploded. No warning! The doors were installed by our contractor in early August. Not even used until approximately 1 month ago. I was cut on both hands and feet. My feet were completely covered in glass. Glass covered the bathroom floor and shower floor making it almost impossible to exit the shower. Fortunately my husband was home and able to throw rug over the glass on the floor allowing me to exit the show.

Model
K-706015-L Matte Nickel
Bought from
FaucetDirect.com
Bought
Aug 1, 2016
Where
Oakmont, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/1/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20161115-A0949-2147410755. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 24, 2016, sent to the company Nov 1, 2016, published by CPSC Nov 16, 2016

The product, in the report: Sterling 46” Bypass Shower door 660 Series

I had a Sterling glass shower door to explode. I was in another part of the house and my daughter told me there was a loud noise in my bathroom. When I got in there, there was glass all over the floor and inside the shower from where it has shattered. There was no one in the room and no one had been in there for over an hour. We were fortunate that no one was in the room. This was a 660 Series Sterling door, purchased at Lowes in 9/2010.

Model
660 Series
Bought from
Lowe’s Home Improvement, North Carolina
Bought
Sep 23, 2010
Where
Asheboro, North Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/9/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20161024-C0A08-2147411738. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 28, 2016, sent to the company Oct 6, 2016, published by CPSC Oct 21, 2016

The product, in the report: Kohler Levity glass shower door Model K-706014-D3-ABV

On September 22, 2016 I was taking a shower. As I began to exit the shower the Kohler glass shower door model K-706014-D3-ABV anodized brushed bronze Levity shattered. I suffered a severe laceration to my left thumb and multiple lacerations to my feet, legs and right hand

Model
K-706014-D3-ABV
Bought
Mar 3, 2014
Where
Lincoln Park, New Jersey: Home/Apartment/Condominium
Who was involved
Age 60, Male
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
Reports CPSC links to it
20170112-153D6-2147408209
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/13/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160928-5C9CB-2147413627. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Aug 9, 2016, sent to the company Aug 17, 2016, published by CPSC Sep 7, 2016

The product, in the report: Two pane glass shower door with rollers top and bottom.

Left shower door spontaneously exploded while our 2 year old was taking a bath. Required EMS/ER treatment and sutures.
While I was cleaning up glass from door 1, door 2 exploded on me. Minor cuts and no medical treatment.

Where
Baltimore, Maryland: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(8/22/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160809-E1B06-2147415227. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jul 23, 2016, sent to the company Aug 2, 2016, published by CPSC Aug 16, 2016

The product, in the report: Kohler K702200-SHPAA

One of the glass doors exploded on its own in the middle of the night. Thankfully, nobody was in there or it could have led to serious injuries.

Model
K702200-SHPAA
Where
Millbrae, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(8/8/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160723-B323B-2147416638. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 27, 2016, sent to the company Jul 6, 2016, published by CPSC Jul 20, 2016

The product, in the report: Kohler K702206-SHPAA sliding glass shower door

I am horrified of this incident!!
Our two small boys were in the showering together playing on the floor with tiny army men. My husband was in the bathroom as well telling stories to the boys and talking about the day. All of the sudden one of the glass doors exploded into a million pieces! It was so scary for our kids; they both were screaming, turned white as ghosts, and were dripping blood and covered in glass! In a split second our bathroom was covered in glass and blood. It was complete chaos! These doors are not safe and should NEVER be used!

Model
K702206-SHPAA
Where
Live Oak, Texas: Home/Apartment/Condominium
Who was involved
Age 7, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/11/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160627-BAC96-2147417469. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 4, 2016, sent to the company Jun 13, 2016, published by CPSC Jun 27, 2016

The product, in the report: Kohler- k702200-mxa5 Sliding bath door

On Saturday, June 4th 2016, my children were in the bathroom and all of a sudden the shower door spontaneously exploded into a million pieces. The explosion like sound and the glass flying everywhere left us all shaken. Besides a few minor glass scratches to my husband and I, my children were not injured. We do feel if one of our family members were in the shower when it happened, serious injury could of occurred. We took off the second door in fear that the same would happen. My children were scared to take a shower otherwise.
The doors were installed by a professional contractor in 2012 and were purchased at Lowes Home Improvement Store.

Model
k702200-mxa5
Bought from
Lowes, New Jersey
Bought
Jun 1, 2012, about then
Where
old bridge, New Jersey: Home/Apartment/Condominium
Who was involved
Age 12, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/16/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160604-A69C2-2147418052. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 14, 2016, sent to the company Apr 22, 2016, published by CPSC May 6, 2016

The product, in the report: Kohler Model K702200-MXAB frameless glass sliding shower doors

This incident is in regard to the following product: Kohler Model K70220o-MXAB frameless glass sliding shower doors. At about 12:00 noon on April 13, 2016, one of the glass doors exploded/shattered into thousands of pieces. The pieces were scattered on the floor of the shower enclosure, and onto the adjoining bathroom and dressing room floors. My wife had just completed het bath. The sound of the shattering door was extremely loud. If my wife or I were using the shower at the time of the incident, I believed that severe injury would have resulted.
The shower door was installed by the previous homeowners. We moved into this home in August 2015.

Model
K702200-MXAB
Bought from
Not sure
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/27/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160414-09797-2147420194. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 31, 2016, sent to the company Apr 7, 2016, published by CPSC Apr 21, 2016

The product, in the report: Kohler Sterling Shower Door Model # 150 S D 36 N G 0 36’ pivot door nickel frame glass type RAIN H-150

Shower door shattered for no apparent reason into thousands of pieces yesterday morning approx. 6:45a.m. No one was in shower or bathroom at the time. We heard a loud pop and then crashing noise and when we went into the room to investigate we found thousands of pieces of glass in and out of the shower as well as large pieces of glass hanging in the frame. Photos are available & receipt Kohler Sterling 36’ Pivot Door Nickel trim and glass type rain - H150 Model 150SD36NG0

Model
150 S D 36 N G 0
Bought from
LOWES
Bought
Apr 11, 2011
Where
Maysville, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/13/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160331-23CD8-2147420548. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 28, 2016, sent to the company Apr 5, 2016, published by CPSC Apr 26, 2016

The product, in the report: A glass shower door- approximately 4 years old (it was just installed before we purchased our house)

I came home to my Kohler brand glass shower door shattered all over the shower and bathroom floor.

Bought from
Kohler
Where
Cherry Hill, New Jersey: Home/Apartment/Condominium
Who was involved
Age 29, Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/11/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160328-88229-2147420615. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 25, 2016, sent to the company Apr 4, 2016, published by CPSC Apr 18, 2016

The product, in the report: Kohler Levity Shower Bath Door / Clear Glass with tower bar

One of the shower door just shat ered when my wife try to open it from inside. She got some minor cuts on her arms and legs. The door was only used for 2 years and 4 month.

Model
K-706004-L-MX
Bought from
Home Depot, California
Bought
Nov 12, 2013
Where
Glendale, California: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/8/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160325-29EA2-2147420688. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Feb 23, 2016, sent to the company Mar 2, 2016, published by CPSC Mar 16, 2016

The product, in the report: Kohler shower door model #R 706009

Kohler shower door exploded glass while son was showering.

Model
Kohler Levity Shower door
Bought from
Lowes Stores
Bought
Apr 5, 2014
Where
Livingston, New Jersey: Home/Apartment/Condominium
Who was involved
Age 14, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(3/7/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160223-69345-2147421476. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 17, 2016, sent to the company Feb 25, 2016, published by CPSC Mar 10, 2016

The product, in the report: glass sliding doors bypass type

I have Kohler-Sterling bypass shower doors in my bathroom. Last night when my family was sleeping at 12:45 A.M. one of the doors spontaneously shattered. No one was in the bathroom at the time.

Model
1034039-5-C
Bought from
Loews, New Jersey
Bought
Feb 23, 2011
Where
Middletown, New Jersey: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler-Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/1/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20160217-1390A-2147421659. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 30, 2015, sent to the company Jan 8, 2016, published by CPSC Jan 27, 2016

The product, in the report: KOHLER GLASS SHOWER DOOR

KOHLER GLASS SHOWER DOOR SPONTANEOUSLY EXPLODING
On Wednesday December 23, 2015, my husband and I came home after being out for a few hours. He opened the bathroom door to find our glass shower door had totally exploded. The result was a massive amount of glass shards on the floor, along with tiny glass particles similar to fiberglass. The entire room was covered in this multitude of very sharp glass particles. Covered in glass were the bathroom sink, toilet, shower floor, ceramic floor, and rug. I called Kohler immediately describing the dangerous situation in our bathroom due to the spontaneous exploding shattering of a Kohler glass shower door. They informed me, after talking to several reps, that they would replace the door. They would not confirm if there were other similar complaints. They did however confirm that the replacement doors would be of the exact same material and composition because they do not feel it is a “defect in the product or a faulty design”. But a google search of “Kohler glass shower doors” that day brought up “Kohler exploding glass shower doors” very high in the list of search links.
Clean up of this hazardous mess was very unsafe. The glass particles were very sharp and “threads” similar to fiberglass made this even more dangerous. The ceramic flooring was chipped, as was the remaining door. Had someone been in the room at the time, I cannot imagine the possibilities of potential injuries. Indeed there have been many reports that consumers have suffered lacerations due to this occurring in the recent past.
Kohler seems to be addressing this very dangerous situation with a somewhat indifferent attitude per my reporting phone call. They said their doors are industry standard. They refuse to pay for cleanup, installation costs, and also will not pay for damages to the ceramic tile.
Obviously, the most important issue is safety concerns. Internet research shows media reporting on this issue multiple times with various outlets. Self-reporting by affected families also can be easily found. Exactly what does it take to have the governmental agency responsible for the safety of consumers to make the Kohler Company recall this most hazardous product? If you need more information concerning this spontaneous explosion of a Kohler glass shower door, please do not hesitate to contact me.
This safety issue needs to be given top priority in your queue of complaints. Sincerely, [REDACTED]

Model
702208-L-MX
Bought from
CONTRACTER
Where
YOUNGSTOWN, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand KOHLER GLASS SHOWER DOOR MODEL #702208-L-MX, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/19/2016) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20151230-D4351-2147425312. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 9, 2015, sent to the company Dec 17, 2015, published by CPSC Jan 4, 2016

The product, in the report: Kohler K702206-MXAB frameless glass sliding shower doors.

This incident is in regard to the following product: Kohler Model K702206-MXAB frameless glass sliding shower doors. At about 3:00 a.m. on December 8, 2015, one of the glass doors exploded/shattered into thousands of pieces. The pieces were scattered on the floor of the shower enclosure, and onto the adjoining bathroom and dressing room floors. My wife and I were asleep in the adjoining master bedroom. The shower was last used about five hours earlier. The sound of the shattering door was extremely loud. If my wife or I were using the shower at the time of the incident, I believed that severe injury would have resulted.
The shower door set installed by a general contractor during June 2015. The shower door set was purchased by the general contractor, but it is my understanding the the retail source of the product was the Lowe’s/West Ashley Store in Charleston, SC.

Model
Kohler K702206-MXAB
Bought from
Likely Lowe’s
Bought
Jun 15, 2010, about then
Where
Charleston, South Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/21/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20151209-B6E64-2147425995. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 12, 2015, sent to the company Nov 20, 2015, published by CPSC Dec 7, 2015

The product, in the report: Shower Door, Kohler (Sterling) product, Model 5400-AA, Clean Coat, #S11352-54

On 11/04/15, right after midnight, one of our shower doors shattered for no apparent reason as we were all asleep in our house. My husband woke up to a popping noise with glass shattering everywhere. No one was taking a shower or had taken one since earlier in the day. We were puzzled as to how this could happen and we still don’t know why. The shower doors are a Kohler product, (Sterling) Model 5400-AA, Clean Coat, #511352.54 and they are less than 6 years old. Luckily, we were all asleep and away from the bathroom, so no one was injured as a result. However, it was very dificult to clean up without getting cut as glass was everywhere, in the tub, on the bathroom floor, jagged edges left in the track, and even in our bedroom floor. We had to be very careful when cleaning up. I called Kohler but to no avail. As i was unable to retrieve another# and i no longer have a receipt, they cannot help me with replacing it.

Model
5400-AA
Bought from
Home Depot, Missouri
Bought
Jan 1, 2009, about then
Where
KANSAS CITY, Missouri: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler (Sterling), made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/30/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20151112-A3A2D-1529853. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 16, 2015, sent to the company Nov 23, 2015, published by CPSC Dec 8, 2015

The product, in the report: Fluence Bypass Glass Shower Door

The consumer stated that one of the panels on his glass shower door exploded when no one was at home.
The consumer’s wife came home to shattered glass in the master bathroom. The force of the explosion dented the top of the toilet seat and chipped the paint on the heating element cover.
The consumer’s wife contacted the manf on 10/12/15 in regards to the incident. The door is no longer under warranty. Kohler informed the consumer that they will be making an exception and providing them with a replacement door. The consumer was sent a letter informing him to go to Lowe’s and pick out a replacement door.
The consumer ordered a door from Lowe’s. Lowe’s took the letter that he received. The consumer will have to pay for installation.
The consumer has another shower door with the same make and model in his other bathroom. He requested Kohler to also replace that shower door but Kohler refused to provide that replacement.

Model
K702206G53SHP
UPC
Unknown
Serial number
Unknown
Bought from
Lowe’s, Pennsylvania
Bought
Oct 1, 2010, about then
Where
Mountain Top, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/3/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20151016-4E781-1524441. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 11, 2015, sent to the company Oct 20, 2015, published by CPSC Nov 10, 2015

The product, in the report: Kohler Levity Shower door

The Glass shower door exploded while I was taking a shower

Model
Levity
Bought from
Home Depot, Illinois
Bought
Jul 1, 2014
Where
Lake in the Hills, Illinois: Home/Apartment/Condominium
Who was involved
Age 57, Male
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/28/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20151010-E45C4-2147427645. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 8, 2015, sent to the company Oct 19, 2015, published by CPSC Nov 2, 2015

The product, in the report: Kohler Model R709062-L-SHP shower/tub sliding glass door with multiple sharp handles

Please help fix this potentially lethal Kohler Shower door (Model # R709062-L-SHP) hazard with either newer handles, protective covers, or better yet recall this shower door. I am going to notify the CPSC and regret buying/installing this Kohler shower door. Shameful of Kohler...frequently putting profits over customer safety. I can live with my recent painful experience installing this defective door but when my family member also gets hurt I take this personally and will NOT let it pass quietly! Shame on you Kohler! I have pictures clearly explaining the dangers of this shower door but basically, there are numerous sharp corner edges on either side of this shower door which pose a immediate safety hazard to all owners of this shower door. The tub/shower area is already a hazard for senior citizens but is made worse with this shower door which I just installed as part of a bathroom renovation. during installation by my contractor he mentioned these new shower doors had extremely sharp edges posing a serious safety hazard to people who bath or shower. I have already been injured cleaning this door and while painful it has reoccurred again for family members. I can clearly provide picture which will help...please advise if I can send them to assist with my concern

Model
R709062-L-SHP
Bought from
Home Depot
Bought
Sep 25, 2015
Where
Rego Park, New York: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kohler R709062-L-SHP, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/30/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. We constantly strive to assure that our quality and performance standards are the highest in the industry. We appreciate your feedback as we use data from a variety of sources to constantly improve our products.

CPSC report 20151008-DAB90-2147427712. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Oct 6, 2015, sent to the company Oct 15, 2015, published by CPSC Oct 29, 2015

The product, in the report: FRAMELESS SHOWER DOOR CLEAR WITH SATIN FINISH TRIM

September 30 2015 My Kolher frameless shower door shattered while my son was taking a shower. He had so many cuts on his hand I couldnt tell which one was worse. I took him to the Hospiyal and he recieved 13 stitches
I Bought the door at Lowes onApril 10 2015

Model
K706000
Bought from
LOWES
Bought
Apr 10, 2015
Where
Toms River, N.J., New Jersey: Home/Apartment/Condominium
Who was involved
Age 26, Male
The reporter’s relation to them
My Child
As this report names them
Brand KOLHER, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(10/20/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20151006-5806B-2147427759. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 14, 2015, sent to the company Sep 22, 2015, published by CPSC Oct 6, 2015

The product, in the report: Kohler/Sterling shower door. Model Purchased June 2010

RE: Kohler/Sterling 660B/SP-46S glass shower door
The door spontaneously exploded into thousands of pieces of glass in the shower and in the bathroom. No one was in the room at the time. I contacted Kohler. They blew it off and offered only to replace the door with an identical model. The representative said it only happens “rarely.” Obviously, I don’t want to install another defective and dangerous door.
When I researched exploding shower doors, I found a number of incidents from this manufacturer and at least one recall. This door is a serious injury waiting to happen.

Model
660B/SP-46S STD BYP DOOR
Bought from
Lowes, South Carolina
Bought
Jun 16, 2010, about then
Where
Winnsboro, South Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler/Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/28/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150914-22BD6-2147428447. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 14, 2015, sent to the company Oct 14, 2015, published by CPSC Oct 28, 2015

The product, in the report: Glass Shower Door

09/13/2015 - The consumer was in the bathroom with her two-year old and four-year old. The consumer and her four-year old had showered and the consumer was helping wipe down her two-year old. The shower door all of a sudden exploded and although all three received injuries, it was the consumer who received the most severe ones in her arms and feet. The consumer and her two-year old were still in the shower.
09/14/2015 - The consumer visited her Primary Care Provider. Because she waited so long to visit the Doctor they were only able to glue her wounds and not stitch them. Consumer received tetanus shot. Kids were up to date.
The consumer contacted the manufacturer and explained what happened. She was told she could get a refund, a replacement, or a credit towards the purchase of a new unit. The consumer informed them she would have to speak to her husband to make a decision. The consumer was also informed that they would have to send in an Adjuster to inspect and find out why the unit exploded.

Model
706009-LMX
UPC
Unknown
Serial number
Unknown
Bought from
Home Depot, Virginia
Bought
Mar 15, 2015, about then
Where
Culpeper, Virginia: Home/Apartment/Condominium
Who was involved
Age 2, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/20/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150914-5FF14-1516628. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 8, 2015, sent to the company Oct 8, 2015, published by CPSC Oct 23, 2015

The product, in the report: glass shower door

The consumer stated that sometime between 09/04 and 09/07, the glass shower door in his home exploded. No one was at home at the time. When he returned home, glass from the shower door was all the bathroom.
The temperature in the room was about 80 degrees.
(09/08/2015) The consumer contact that firm to advised them of the incident. He was advised that it does happen occasionally.
The consumer was offered a replacement shower door at a 20% discount. He stated that he is not sure that he wants another glass door.
The consumer indicated he threw the glass away.

Model
K702209AB
Serial number
unknown
Bought from
Lowes, West Virginia
Bought
Jan 3, 2009, about then
Where
Point Pleasant, West Virginia: Unspecified
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/16/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150908-1364A-1515076. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 2, 2015, sent to the company Sep 11, 2015, published by CPSC Sep 25, 2015

The product, in the report: KOHLER Fluence 44-in to 47-in W x 70-in H Brushed Nickel Sliding Shower Door. Model #: 702208-L-MX * Features a Eurostyle frameless design with crystal clear 1/4-in-thick tempered glass * Offers a continuous door panel guide mechanism for smooth, quiet sliding action * Provides multiple finish and glass style options * CleanCoat™ glass coating repels water for easy cleanup * Designed to accommodate out-of-plumb installations

At 0400 on 30 March 2015, my wife and I awoke to a the loud sound of shattering glass. We got up, turned on the bathroom light and found that one of the glass doors on the Kohler (Fluence 44-in to 47-in W x 70 in H Brushed Nickel Sliding Shower Door) had shatter into thousands of little 1/4” pieces. This door was purchased at the Lowe’s Store in Clay, New York on 3 October 2012 and installed within a few days of the purchase.
As directed by the Lowe’s Customer Service Representative, I contacted Kohler and asked about the doors. I was told the door was out of warranty and had to pay $98.90 to get a replacement door.
Based on what I have read on this spontaneous shattering of these doors for what was referred to as “Micro Flaws” during the manufacture process for a variety of shower door models sold by Kohler, some of which have been recalled (except for the model I purchased), something does not seem right that a consumer has to pay for a replacement door for something that known to have a problem.

Model
Fluence 44” - 47” W x 70” H Brushed Nickel Sliding Shower Do
UPC
Don’t Know
Serial number
Don’t know
Bought from
Lowe’s
Bought
Oct 3, 2012
Where
LIVERPOOL, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler Sliding Shower Door, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/16/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150902-FA196-2147428790. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 22, 2015, sent to the company Aug 31, 2015, published by CPSC Sep 15, 2015

The product, in the report: Over-the-tub Kohler Fluence sliding glass door in brushed nickel

My husband and I awoke to a crash at 1:30 a.m. When we went into the bathroom, we saw that one of the Kohler Fluence sliding glass doors had spontaneously shattered. Glass was everywhere. Pieces of the door were still in the railing at the bottom of the slide so the door didn’t fall; it just shattered in place. The shower hadn’t been used in a couple of days, it was only two years old, and was typically used only 3-4 times a week. Thank God everyone was asleep when this happened or someone could have been seriously injured by the shattering glass.

Model
Fluence
Serial number
702200
Bought from
Lowes, Tennessee
Bought
Jun 1, 2013, about then
Where
Antioch, Tennessee: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/3/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150822-1E45E-2147429104. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 25, 2015, sent to the company Aug 3, 2015, published by CPSC Aug 17, 2015

The product, in the report: outer glass door of 2 kohler glass shower doors

On July 25 at about 10:15pm we were all in the kitchen and heard a large crash from upstairs. We then discovered one of the two glass doors on our shower had shattered all over the floor and inside the shower. We needed to clean it up immediately as we have 2 children in the house. Though we wore shoes and gloves we had several cuts on fingers and feet and knees from the clean up process.

Model
k704224-shaa
Bought
Jul 18, 2015
Where
Roslindale, California: Home/Apartment/Condominium
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand kohler k704224-shaa, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/10/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150725-9C1F3-2147429974. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 26, 2015, sent to the company Jul 7, 2015, published by CPSC Jul 21, 2015

The product, in the report: Kohler Fluence 56.625-in to 59.625-in W x 70.31-in H Frameless Sliding Shower Door Item # 172040, Model # R702206-L-SHP

One of the shower doors in our downstairs bathroom spontaneously shattered at 8:30 p.m. on June 25, 2015. The shower doors were Kohler Fluence Frameless Sliding Shower Doors, which were 3 years-old and purchased in 2012 from Lowe’s in New Carrollton, MD. The shower doors were well-maintained (as this shower is only occasionally used). We were sitting in the living room when we heard a large crash. Thankfully no one was in the bathroom at the time or in the area immediately outside the bathroom where glass was also found. As we have two small children, this was a very frightening occurrence--and one that we did not know was possible. The glass from one of the shower doors literally exploded and shattered all over the bathroom floor. In the process of cleaning up the glass, my husband experienced some small cuts.

Model
Item #172040 Model # R702206-L-SHP
Bought from
Lowe’s Home
Bought
May 10, 2012
Where
Silver Spring, Maryland: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kohler Fluence Framless Sliding Shower Door, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/10/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150626-60DE9-2147430783. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 23, 2015, sent to the company Jun 2, 2015, published by CPSC Jun 16, 2015

The product, in the report: The product is the Kohler Fluence 44-in to 47-in W x 70 in H Brushed Nickel Sliding Shower Door, Kohler Model # 702208-L-MX. The shower door spontaneously shattered. Product installed in or about Jan. 2014.

The product is the Kohler Fluence 44-in to 47-in W x 70 in H Brushed Nickel Sliding Shower Door, Kohler Model # 702208-L-MX. The shower door spontaneously shattered. Product installed in or about Jan. 2014.

Model
Kohler Model # 702208-L-MX.
UPC
noen
Serial number
none
Bought from
Lowe’s, Maryland
Where
Washington, District of Columbia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler Model # 702208-L-MX., made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/10/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150523-C82B1-2147432684. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 24, 2015, sent to the company Mar 31, 2015, published by CPSC Apr 21, 2015

The product, in the report: bypass frameless shower doors

I was cleaning my Kohler tempered glass frameless shower door and it exploded. I was covered in shards of glass and had multiple cuts and one huge gash in my leg, I have the photos to substantiate. Four days later I am still removing shards of glass from my arms and legs and hands. The gash was nearly a quarter inch deep and approximately an inch and a half long. I was alone when it happened, covered in blood, trying avoid any further injury. Glass blew the entire eight foot diameter of my bathroom and into other rooms. This product should not be on the market. I have the receipt from my purchase.

Model
tempered glass frameless shower door
Bought from
Lowe’s, Florida
Bought
Oct 21, 2005
Where
Mount Dora, Florida: Unspecified
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/10/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150324-7D57F-2147434290. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 11, 2015, sent to the company Apr 9, 2015, published by CPSC Apr 23, 2015

The product, in the report: Shower Door

The consumer received this door from the retailer as a replacement from the manf for a previous shower door that exploded (separate report)
The consumer had the door installed and paid $50 for installation cost.
On 12/17/14, the replacement shower door exploded.
The consumer stated that the door spontaneously exploded. The consumer was in the living room and heard pop followed by glass shattering. The consumer stated that the glass continued to crack for another couple of hours. The consumer closed the door to the bathroom until the next morning.
The consumer stated that the glass exploded out of the bathroom to the outside rooms.
The consumer contacted the manf in regards to the incident. The consumer put in request for reimbursement for the following: 1) The cost of labor (for the door that she originally purchased in 06/2010 that exploded, for this door that she received as replacement in 01/2011, and for the door she purchased in 12/2014). THe consumer paid $50 for each installations. 2) The cost of clean up (for two explosions) 3) The cost of the new shower door (not of the same company).
They informed her that they will not provide her any assistance.
The consumer contacted the retailer and they were unable to assist her as well.

Model
660B/48S
Serial number
Unknown
Bought from
Home Depot, Massachusetts
Bought
Jan 27, 2011
Where
Pittsfield, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/15/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150311-0C8E1-1472876. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 20, 2015, sent to the company Mar 2, 2015, published by CPSC Mar 17, 2015

The product, in the report: Model# KT02206MXAB

Kohler glass shower door model# KT02206MXAB shattered when I was in another room.

Model
KT02206MXAB
Bought from
Home Depot
Bought
Jun 4, 2011, about then
Where
Springfield, United States: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/6/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150220-33EFE-2147435235. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 14, 2015, sent to the company Jan 23, 2015, published by CPSC Feb 6, 2015

The product, in the report: At approx. 3:00 EST shower door “exploded” and shattered into thousands of pieces. Luckily there were no persons or pets in the bathroom at the time. The shower had not been used in over 18 hours.

At approx. 3:00 p.m. EST the shower door “exploded” and shattered into thousands of pieces. No one or animal was in the bathroom at the time and the shower had not been used in 18 hours. So luckily no one was injured but I can image in the terror and injury if someone had been in the shower at the time.

Bought from
Home Depot, Georgia
Bought
Apr 12, 2012, about then
Where
Savannah, Georgia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand I don’t know, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/28/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20150114-F7C3C-2147436510. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Dec 17, 2014, sent to the company Dec 29, 2014, published by CPSC Jan 13, 2015

The product, in the report: Kohler K702200-SHPAA shower glass door

In the middle of the night (2am), we woke up to a loud crashing sound. We checked the bathroom to see that the glass door had completely shattered, and it looked like it had exploded because glass had come all the way out into the hall way. Even though it was tempered glass, there were dangerous, sharp pieces scattered all around. I cut my hand while checking it out. We have been using the shower door with normal use, and it had no cracks that we could see. It was a Kohler K702200-SHPAA. It was perhaps, 5-6 years old.

Model
K702200-SHPAA
Where
la palma, California: Home/Apartment/Condominium
Who was involved
Age 28, Male
The reporter’s relation to them
Self
As this report names them
Brand kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(1/8/2015) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20141217-C228E-2147437805. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 20, 2014, sent to the company Oct 28, 2014, published by CPSC Nov 13, 2014

The product, in the report: Kohler clear frame less by pass shower door. 59 1/2” x 29 “. Model # K702200-SHPAA.

Kohler shower door exploded. Model #K702200. Shower doors have been used maybe 40 times. No indication of cracks. No one was injured but if anyone was in the shower they would have been cut. Contacted Kohler and they stated that there was a one year warranty and it had expired. It probably exploded because we have more sunshine in Hawaii and the product was no longer made, yet they are still selling them at Lowes here. They just gave me the run around. I suggest if they really think this is the cause they should not be allowed to sell their product any where that the sun shines.

Model
Kohler #K702200-SHPAA
Bought from
Lowes
Bought
Dec 18, 2010, about then
Where
Kailua Kona, Hawaii: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/5/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20141020-CDDBD-2147439888. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Sep 3, 2014, sent to the company Oct 8, 2014, published by CPSC Oct 23, 2014

The product, in the report: Shower Door (clear and silver) 16 CFR 1201 II ANSI Z97.1-2004 SGCC-1982V4UA

The consumer stated that the shower door is installed in her rental home.
The consumer stated that she was in the living room and she heard a loud explosion. The consumer did not know what happened.
She heard breaking glass. The consumer went to the bathroom and saw the exploded glass door. The consumer sated that no one had been in the shower for hours.
The consumer stated that the door frame was still in place.
The consumer received a small cut on her hand while cleaning up the glass.
The consumer does not know if her door is included in any recalls by the manf. She will contact the manf to verify.

Model
Kohler
Serial number
Unknown
Bought from
Unknown
Where
Takoma Park, Maryland: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(10/14/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140903-79668-1426374. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 18, 2014, sent to the company Jun 26, 2014, published by CPSC Jul 11, 2014

The product, in the report: Kohler Clear Glass Bypass Bath Door. Model numbers listed on manual are: K-702200, K-702202, K-702204, K-702206 & K-702208

Around 9:40PM last night my husband and I were getting ready to go to bed. I was in the kitchen and he in the living room and we heard a loud crash and a popping sound (almost like pop corn). When we rushed to investigate we noticed the entire right door on our shower had shattered. It continued to make this popping sound for quite some time. Glass went EVERYWHERE (in the closed toilet, down the hallway, i’m assuming down the tub drain). It was a mess. It took over an hour using a dust pan and broom and a [REDACTED]. I’m still uncertain if we got all of the glass up. No major injuries were sustained. Just a few small nicks on hands as we were cleaning up the mess. I got right online afterwards and saw there was a recall on a similar model

Model
K-702200, K-702202, K-702204, K-702206 & K-702208
Where
South Plainfield, New Jersey: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/2/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140618-B300C-2147443606. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 3, 2014, sent to the company Jun 11, 2014, published by CPSC Jul 2, 2014

The product, in the report: Glass shower door for round shower enclosure. Double door style.

The glass shower door on our round enclosure door just shattered. My sister was using the shower when she was done she touched the handle to slide the door and the glass just shattered and shot everywhere. Glass was all over the place and we were not able to open the bathroom door in the beginning when she screamed for help. We had to stick a broom through a crack and sweep the shatter pieces to the side before we were able to free her. Luckily she was not seriously hurt and did not have deep cuts.
We bought the shower door from Home Depot over 10 years ago. I believe it is either a kohler, maax or sterling based on the brands that Home Depot carry.

Bought from
Home Depot, California
Bought
Jun 1, 2004, about then
Where
San Francisco, California: Home/Apartment/Condominium
Who was involved
Age 22, Female
The reporter’s relation to them
Other Relative
As this report names them
Brand Kohler, Sterling or Maax, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/17/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140603-6BE59-2147443997. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 18, 2014, sent to the company May 27, 2014, published by CPSC Jun 10, 2014

The product, in the report: It is a two door sliding glass shower/tub unit.

On May 18, 2014 around 12:25 A.M. my husband was in the family room watching T.V. when he heard a loud noise coming from the hallway. Everyone else was asleep at this time, there are 9 people living in the house and only 4 people who use this hall bathroom to take a shower from the ages of 20-82. My husband got up to see what and where the noise came from. He opened the bathroom door, turned on the light and saw the glass shower door had exploded. He woke me up to show me what had just happened. I witnessed glass popping and heard sizzling noises coming from the glass in the tub. I was in shock, never dreamed something like this could happen. Glass even went into the drain pipe. Because of the glass in the drain pipe, now we will have to call someone to come and get the glass out of the pipe. My husband is disabled and is not able to fix this problem. If someone had been in the shower at the time that door exploded, there is no doubt in my mind serious injuries would have occured. The product is of Kohler Company; item: STERLING 5400-AA; S11352.54; Clean Coat TM. I will be contacting Kohler Co. by phone and mail regarding the situation that has occurred.

Model
STERLING 5400-AA
Serial number
S11352.54
Where
Chunchula, Alabama: Home/Apartment/Condominium
Who was involved
Age 19, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/29/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140518-E4D74-2147444445. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 12, 2014, sent to the company May 30, 2014, published by CPSC Jun 13, 2014

The product, in the report: Glass sliding door

The consumer stated that he was on the main floor and heard a loud explosion from the floor above in his home. The consumer went to check and saw that the shower door had shattered. The consumer stated that all of the glass was shattered into tiny pieces. The consumer stated that the frame is still intact. The consumer stated that he heard popping/crackling sound coming from the glass on the floor after it had shattered. The consumer stated that he could see some glass moving/popping. The consumer stated that the glass continued to shatter after the main explosion. The consumer stated that this continued for about 1/2-1 hour after the explosion. The consumer stated that he contacted the retailer who informed him to contact the manf. The consumer stated that he contacted the manf on 5/12/14. The manf informed him that the warranty on the product has expired. They did not offer any other assistance. The consumer contacted his insurance company. They opened a claim for him. There are no recalls.

Model
K702208-MXAB
Bought from
Lowe’s, New Jersey
Bought
Jan 1, 2010, about then
Where
Cherry Hill, New Jersey: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/4/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140512-2997F-1402146. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 4, 2014, sent to the company May 12, 2014, published by CPSC Jun 3, 2014

The product, in the report: 2 panel glass shower door. 57.5wide X 70” height. Bought at Lowes store in Fremont, CA. Roughly 6 to 8 years

Shower door just shattered on its now. No one injured since no one was near when it happened.

Bought from
Lowes
Where
Fremont, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler or Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/16/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140504-C5BFE-2147444830. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 31, 2014, sent to the company Apr 8, 2014, published by CPSC Apr 22, 2014

The product, in the report: Sterling Kohler Glass Shower Doors

In the middle of the night in a bathroom used only for guests that is hardly used a glass shower door exploded - on it’s own. It sent glass throughout the bathroom and sounded like a bomb going off. We have a new home and the doors are not that old. If someone was in the shower, bath or on the toilet it would have been a disaster. We were slightly cut cleaning up the glass and mess.

Model
690-B
Where
Monroe Township, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand Kohler/Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/17/2014) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20140331-CC76E-2147445897. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 26, 2013, sent to the company Dec 5, 2013, published by CPSC Dec 19, 2013

The product, in the report: Kohler frameless shower door

The frameless glass shower door exploded spontaneously.
The resident was taking a bath and had not even moved the shower door and it exploded and projecting thousands of pieces.
She received several small lacerations.

Model
Unknown
Bought from
Mark Scott Construction Company, California
Bought
Jun 1, 2007, about then
Where
San Francisco, California: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/11/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20131126-E44B7-2147449572. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Aug 14, 2013, sent to the company Aug 23, 2013, published by CPSC Sep 9, 2013

The product, in the report: glass shower door

(08/13/2013) The consumer stated that she and her husband were in bed. At 11:40pm they heard an explosion and thought that someone had thrown something at the bathroom window. When they investigated they saw that one side of the glass shower door had shattered. The consumer stated that the last shower had been taken around 9:30 pm. The consumer stated that they cleaned up the glass and put the glass and the door in the trash.
(08/14/2013) The consumer contacted Lowes to see if they had ever heard of something like this happening. She was advised that they had not.
(08/14/2013) The consumer stated that she will contact the manufacturer.

Model
702206-L-MX
Bought from
Lowes
Bought
Aug 14, 2011
Where
Pembrooke Pines, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(8/28/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130814-636B4-1348373. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 24, 2013, sent to the company Aug 1, 2013, published by CPSC Aug 15, 2013

The product, in the report: Kohler K702200-MXAB Nickel Fluence frameless bypass bath door with Crystal Clear Glass

We have shower doors made by Kohler, model number K702200-MXAB. Today they spontaneously exploded. Luckily nobody was using the shower,and it had not been used all day. There were tiny shards of glass behind the toilet and sink as well as in the air conditioning unit. Fragments were also embedded in the bathtub.

Model
K702200-MXAB
Bought from
Lowes
Bought
Feb 29, 2012, about then
Where
Springfield, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/8/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130724-3448B-2147453824. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 24, 2013, sent to the company Apr 1, 2013, published by CPSC Apr 22, 2013

The product, in the report: Kohler Shower Door K-702200

My 16-year-old son was showering when the Kohler shower door exploded. The door was less than a year old. He was standing in a pile of glass yelling for us -- glass shards everywhere. He had a number of small cuts and we had to take him to a doctor to remove some slivers of glass we couldn’t get.

Model
Fluence Frameless Bypass Sliding Tub Door
Bought
Jan 25, 2012
Where
Carlsbad, California: Home/Apartment/Condominium
Who was involved
Age 16, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/4/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130324-A0DF6-2147457595. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 8, 2013, sent to the company Mar 19, 2013, published by CPSC Apr 2, 2013

The product, in the report: Kohler Sterling Designer Pivot Shower Doors 15000-36 Series - Silver Aluminum Frame Pebbled Glass

On 5-25-12 I returned home to find my master bath glass shower door had shattered. There were small pieces of glass in the shower and outside of the shower. I had to shovel the glass up. The frame of the shower had ragged pieces of glass in it and small pieces continued to fall out until the door frame was removed. No one was home when the door broke, and there had been no problems with the product before this happened.

Model
15000-36
Where
Springfield, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/25/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130308-4A0ED-1311704. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 29, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

The product, in the report: One of the (two) slider Kohler Obscured tempered glass shower doors- Size: 28 “X 68 1/4” that went with the Kohler Cape Hatteras 5’ shower #K-1524.

Around 1:00 pm on Friday, January 25th, 2013 we heard a loud noise and we thought it was ice and snow sliding off our roof but when we went to bed at 10:00 pm and walked into our bathroom and found that our Frosted Kohler Glass Shower Door had exploded with glass every where in the bathroom. About 1/3 to 1/2 of the glass was every where around the room. We purchased this condo new in April of 2004 and this is what the builder had installed so it came with the new condo. The shower door is 8 1/2 years old and there is only myself and my husband who live here and we are both in our 70’s so the door has not been abused. I read that Kohler had to recall glass shower doors in 2011 and want to know if there is another recall on them. I would like to know if there are any safety issues or concerns with Kohler glass doors and if they will pay to have the glass replaced. Have there been any other reports of Kohler glass shower doors exploding and where safety is a primary concern should we not buy Kohler products. I also thought they were a reliable company but now I am concerned and would like an answer as to why our shower door exploded. Does Kohler stand behind their products? We brought their product in good faith and I feel they should stand behind their products. Thankfully, the only one who got cut was our small dog who must have gone in the bathroom after the door exploded -for she like to lay on the rug by the heater.

Model
Kohler Cape Hatteras 5’ model K-1524
UPC
Don’t know
Serial number
Don’t know
Bought from
don’t know
Bought
Apr 1, 2004, about then
Where
SHREWSBURY, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/8/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130129-0C408-2147459333. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 13, 2013, sent to the company Jan 24, 2013, published by CPSC Feb 7, 2013

The product, in the report: Kohler glass shower door (that fits over tub). Model #K-702200

A few years ago my husband and I remodeled a bathroom. We installed new shower doors over an existing bath tub. The glass shower doors were made by Kohler - product #K-702200. This weekend one of the shower doors spontaneously burst into thousands of little glass pieces. The door simply shattered. No one was home at the time. As I returned home and entered the house I could hear the grass cracking and popping. We estimate that 20 pounds of broken shattered glass was all over our bathroom. We had never seen any cracks or damage on the door. Luckily no one was in the shower at the time. Shower doors simply shouldn’t shatter with no warning. A quick google search shows that this is not unheard of...

Model
K-702200
Bought from
Lowe’s
Bought
Nov 11, 2010
Where
Tampa, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/29/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130113-61ECF-2147459880. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 4, 2013, sent to the company Jan 18, 2013, published by CPSC Feb 4, 2013

The product, in the report: Kohler Fluence Frameless Crystal Clear Glass Shower Door Model R-700206-L-SHP, Polished Silver

The glass shower door in my middle school son’s bathroom spontaneously shattered. No one was in the room when it happened and the room had not been even occupied in at least an hour. It sounded like a gunshot followed by raining glass. There was over 6” of tempered glass chunks in the bathtub, the toilet, and next to the tub. The door did not fall out of the track, as evidenced by the rollers and slides still being in place with bits of glass clinging to them.
I was cut up (even wearing gloves) trying to clean up the glass pieces (about 30 or 40 pounds) from the tub, floor and in the toilet.
I can’t imagine what the damage and injury would have been to my son had he been naked in the shower or sitting on the toilet next to the shower. Even the tempered glass would have definitely cut him up. If he would have been in the shower, his feet would have been sliced to ribbons if he had tried to move at all to walk out of the 6” of glass.
I called the manufacture of the door (Kohler) and they claimed spontaneous shattering almost never occures and that the door must have been hung wrong (it was professionally installed and the frame is still completely level), missing its rubber bumpers (they are still in place) or that it had been struck with an object (never). However, I found numberous bloody pictures and reports on the internet of this exact model shattering, along with a recall one month ago of another of their shower doors. The customer support person even said that the doors can get cracks if you “bump” them while in the shower. How can a product be sold like a shower door that can’t even be bumped with your elbow while shampooing your hair! It is such a forseeable and reasonable occurance in a shower. She worked very hard to try to make it seem that we had caused the breakage.

Model
R-702206 L-SHP
Bought from
Lowes
Bought
Dec 1, 2008, about then
Where
Jackson, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(1/25/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20130104-65756-2147460251. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 15, 2012, sent to the company Jan 3, 2013, published by CPSC Jan 17, 2013

The product, in the report: Kohler Bright Polished Silver Framed Tub Door

On Tuesday, December 11th, 2012 I was sitting in my kitchen reading the mail when I heard a loud explosion . I was not sure what it was, I ran upstairs and looked in every room, but when I got to the bathroom I saw glass everywhere. The tub was filled with glass and it was all over the bathroom. I could not believe what happened and just felt lucky that my handicapped son or myself were not in the bathroom. When my husband came home and I told him what happened, he could not believe either, since we never heard of this before. Anyway, my husband went to Lowes the same night to replace the door and he was informed by one of the salesmen that he had occasionally heard of exploding shower doors and told us to call the manufacturer, Kohler, and tell the what happened. When my husband called Kohler he was told that it is uncommon but it and happen, shower doors exploding. A Kohler representative told us that they would send a replacement door within 4 - 6 weeks.

Model
R702200-GS4
Bought from
Lowes
Bought
Dec 2, 2010
Where
Wallkill, New York: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/4/2013) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20121215-EC12A-2147461023. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 8, 2012, sent to the company Oct 16, 2012, published by CPSC Nov 6, 2012

The product, in the report: It is a full sized glass shower door, with a rain pattern and a handle.

In the middle of the night, there was a large explosion and we found the shower door in our bathroom completely shattered.

Bought from
Home Depot
Bought
Jun 1, 2008, about then
Where
Ronkonkoma, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/19/2012) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20121008-A3E31-2147463034. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 20, 2012, sent to the company Sep 28, 2012, published by CPSC Oct 15, 2012

The product, in the report: Kohler Glass Shower Enclosure 1500D

Went upstairs to brush my teeth before going to bed and noticed a cracking pattern in the glass door of my shower stall; I thought it was just water. I had taken a shower a few hours before, and thought that it was odd that the water had not yet dried and was in such an odd pattern. When I pushed on the glass, it just shattered into a hundred pieces.

Model
1500D
Where
State College, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kohler, maybe Sterling, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/4/2012) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20120920-83B26-2147463603. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 14, 2012, sent to the company Aug 22, 2012, published by CPSC Sep 6, 2012

The product, in the report: Clear glass shower sliding door..2 panels each hung from an overhead frame (standard shower door type track with rollers). Each panel had a handle on it as well. Product was professionally installed by Lowe’s personnel.

A kohler shower door exploded into 1000’s of tiny glass pieces while we were out of the house. The door was bought brand new from Lowe’s on April 22,2011 and professionally installed by Lowes. It was not damaged nor in need of repair.

Model
K-R702208-L-SHP/Fluence® frameless sliding shower door
Bought from
Lowes
Bought
Apr 22, 2011
Where
Clifton Park, New York: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kohler, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/28/2012) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20120814-3DDF1-2147464747. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 5, 2011, sent to the company Nov 15, 2011, published by CPSC Nov 30, 2011

The product, in the report: a kohler shower door model 1500d

shower door shattered in the middle of the night , lucky there was no one close to it , found glass 6’ away and even in the toilit , read online about many issuses with this happening

Model
pivot shower door , model 1500d
Serial number
?
Bought from
lowe’s, North Carolina
Bought
Oct 13, 2011
Where
roanoke rapids, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand kohler shower door model 1500d, made or sold by KOHLER CO.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/18/2011) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment. In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20111105-28727-2147473603. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 24, 2011, published by CPSC Jul 18, 2011

The product, in the report: Kholer Glass Shower Door

Taking shower and the glass door exploded. M from the shatter glassy wife who is on blood thinners had cuts all over her body. No one told us of the risk in any brochures. We have found that this has happened alot. These products need to have warning signs.

Bought from
Lowes, Georgia
Where
Rossville, Georgia: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kholer, made or sold by KOHLER CO.
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/13/2011) KOHLER CO.: Kohler Co. appreciates receiving feedback from our customers, and becomes concerned when a customer reports having an unsatisfactory experience with one of our products. Our performance standards typically exceed both industrial and model code requirements, and products that do not meet performance standards are not released for shipment.
In the specific case of shower doors, all doors are manufactured with tempered glass in compliance with Consumer Product Safety Commission (CPSC) and American National Standards Institute (ANSI) standards. To ensure this is the case, newly tempered glass is fractured and tested on a regular basis every day at our plant. In addition, Kohler voluntarily submits its glass to an independent entity for testing, to ensure consistency with and adherence to these standards. Although tempered glass in general is stronger than non-tempered glass, especially when it comes to direct impacts to the face of the glass, it can still break. By design, tempered glass completely shatters into thousands of small pieces when stressed beyond its capacity and serves as a safety feature which helps avoid more serious injuries from the larger, sharper shards often seen in non-tempered glass.

CPSC report 20110624-9E59F-2147477901. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Kohler glass shower and bathtub doors

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