Jackery generators
1 report to CPSC, the latest made Dec 10, 2025. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Dec 10, 2025the latest report was made
- Dec 10, 2025the earliest
- 1with the company’s comments
- Brand
- Jackery
- Maker
- JACKERY, INC.Makers, importers or sellers, as the reports name them
- Product
- GeneratorsIncluding power plantsCPSC’s product type: Generators or Power Plants (code 606), in Home Maintenance and Structures: Electrical Systems
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2025 | 1 |
How badly anyone was hurt
- Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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Seen by a doctor or nurse Made Dec 10, 2025, sent to the company Dec 15, 2025, published by CPSC Jan 2, 2026
The product, in the report: Jackery Solar Generator 2000 Plus Kit (6kWh) - Explorer 2000 Plus Kit (6kWh) + SolarSaga 200W x 2 Issue: Strong chemical odor, suspected battery venting / off-gassing Hazard Type: Chemical exposure, respiratory symptoms, property contamination, unsafe indoor air, unauthorized property entry
Incident Description
A Jackery portable power station began emitting a strong acetone-like chemical odor inside our home. The smell was concentrated near the unit and was detected by multiple witnesses. We recorded video evidence describing the odor and its effects.
Following the odor release, all occupants in the home experienced immediate and ongoing health symptoms, including: Nosebleeds Shortness of breath Chest tightness and congestion Nasal congestion Difficulty breathing Severe headaches
These symptoms only appeared after exposure to the smell coming from the battery unit.
The chemical odor persisted and spread throughout the home, leading to significant contamination of personal property. We were forced to replace bedding and a mattress, replace affected walls, and wash all clothing at a laundromat due to the chemical exposure.
Because of the severity of the odor, health effects, and lack of timely response on removal of the units we were displaced from our home for over a month.
We have multiple witnesses who smelled the chemical odor and can confirm the timeline. We also have videos documenting the smell, symptoms, and indoor air conditions.
Jackery later sent personnel to remove the battery, but those individuals entered our property while we were not there and without permission.
Jackery refunded the cost of the unit but has not addressed the health impacts, property damage, or displacement that resulted from the hazardous failure.
Injuries or Health Impacts
Occupants experienced: Respiratory distress and difficulty breathing Chest congestion Nosebleeds Severe headaches Ongoing health symptoms requiring missed work
These symptoms began after exposure to the leaking battery and were not present before the incident.
Property Damage
Documented damage includes: Replacement of bedding and mattress Replacement of contaminated walls Laundromat expenses for all clothing Contaminated personal items Required absence from home for more than a month
Where the Incident Occurred
Inside our home immediately adjacent to where the battery was stored.
Additional Notes
We have: Timestamped videos showing the odor reporting and symptoms Witnesses who smelled the chemical odor Documentation of property contamination and displacement Evidence of the unauthorized property entry by removal personnel
What We Believe Happened
The unit appears to have vented or off-gassed chemicals from an internal lithium battery cell, creating a hazardous indoor environment that caused health effects and widespread property damage.
- Model
- Jackery Solar Generator 2000 Plus Kit (6kWh)
- Serial number
- 855124091804084
- Bought from
- Jackery.com
- Bought
- Jan 10, 2025
- Where
- United States: Home/
Apartment/ Condominium - Who was involved
- Age 30, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Jackery, made or sold by JACKERY, INC.
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.