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West Elm dressers, desks and chests

5 reports to CPSC, the latest made Sep 4, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 5reports to CPSC
  • Sep 4, 2026the latest report was made
  • May 27, 2024the earliest
  • 0with the company’s comments
Brand
West Elm
Maker
WILLIAMS-SONOMA, INC.Makers, importers or sellers, as the reports name them
Product
Dressers, desks and chestsIncluding bureaus and buffetsCPSC’s product type: Desks, Dressers, Chests, Bureaus, or Buffets (code 604), in Furniture, Furnishings & Decorations: Furniture
Other ways the reports write the brand (1)

“West elm Jensen desk”

By month

2 reports from October 2025 to September 2026; the most in September 2026, 1. 3 earlier reports, since May 2024, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
September 20261
August 20261
August 20251
July 20251
May 20241

How badly anyone was hurt

  • Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
  • No one hurt 4 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Sep 4, 2026, sent to the company Sep 10, 2026, published by CPSC Sep 24, 2026

    The product, in the report: West elm Jensen desk

    My west elm Jensen desk tempered glass table top exploded

    Model
    Jensen
    Bought from
    West elm
    Bought
    Feb 22, 2022
    Where
    Brooklyn, New York: Unspecified
    Who was involved
    Age 40, Unspecified
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand West elm Jensen desk, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Aug 3, 2026, sent to the company Aug 6, 2026, published by CPSC Aug 20, 2026

    The product, in the report: Jensen desk: - 56”w x 28”d x 30” - (from website) Solid eucalyptus frame. Covered in an Acorn stain. Clear tempered glass top. Made in Vietnam.

    The tempered glass top from a Jensen desk purchased online at westelm.com in 2022 spontaneously shattered, causing damage to computer equipment on and around the desk and the hardwood floors below it. Desk was used as an office desk with a couple of computer monitors placed on it (well under the listed weight capacity). No humans were injured as they were not in the room at the time, but a pet cat sustained a cut to their paw from a broken glass shard.

    Model
    Jensen
    Bought from
    westelm.com
    Bought
    Aug 30, 2022
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 34, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand West Elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Incident, No Injury
  3. Hurt, no treatment

    Made Aug 19, 2025, sent to the company Aug 22, 2025, published by CPSC Sep 8, 2025

    The product, in the report: Product Name: West Elm Jensen Desk (56”) Solid eucalyptus frame, with acorn stain. Clear tempered glass top. 56”w x 28”d x 30”h

    Incident Description At approximately 4:00 a.m., we were awoken by the sudden sound of glass breaking. Upon inspection, we discovered that the glass top of our West Elm Jensen Desk (56”) had completely shattered across the room. The glass continued to emit popping and fizzing sounds when we entered. There was no impact to the desk or surrounding area, leading us to conclude that the glass top spontaneously shattered. The desk was not in use at the time of the incident. As a result, my husband sustained several minor lacerations on his hands and feet while attempting to clear the broken glass.

    Product Information Product Name: West Elm Jensen Desk (56”) Product Type: Glass-top desk Retailer: West Elm Purchase Date: 1/10/22 Approximate Price: $700 Location of Use: home office

    Model
    Jensen Desk
    Bought from
    West Elm
    Bought
    Jan 10, 2022
    Where
    Los Angeles, California: Home/Apartment/Condominium
    Who was involved
    Age 40, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand West Elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  4. No one hurt

    Made Jul 17, 2025, sent to the company Jul 22, 2025, published by CPSC Aug 5, 2025

    The product, in the report: West Elm Jensen Desk (56”), Solid eucalyptus frame with a clear tempered glass top. #3210257 56”w x 28”d x 30”h

    This is to report the West Elm Jensen Desk (West Elm Jensen rectangular glass table). I own this desk, and its glass top spontaneously shattered around 7pm PST on Sunday, July 13, 2025 at my home. No one was in the room (thankfully) at the time and no other items hit or fell onto the desk. It just spontaneously shattered for no apparent reason with glass exploding all over the room and the few items on top of the desk (1 desk lamp, 1 computer monitor, 2 computer speakers, a keyboard, mouse, small plant and drink coaster) collapsing onto the floor. Fortunately, while my husband, dog and I were home, we were not in the room where the desk is located in our house it could have been extremely dangerous and injurious should we have been using the desk at the time, which we often do. We were very lucky! Upon research, I found that this West Elm Jensen desk has had a CPSC safety recall in the past (#18-724), but the timeframe for the recall states “from September 2014 through December 2016”, BUT I purchased my desk from WestElm.com in September 2020. When I called the Safety Recall number, I was transferred to their regular customer service team and they had no knowledge of the recall and kept insisting they could not help me because I purchased the desk more than 1 year ago. Once I pressed the team more, informing them of the recall and providing them photos of my shattered desk, the representative told me that their supervisor finally admitted they had seen at least 3 other instances of this glass shattering happening to other customers recently and that “West Elm should state on their website that this desk should not be placed next to a window”. Based on my experience, and what their customer service team said, the safety recall should really extend past the 2016 date stated as this desk if VERY dangerous. Especially considering that the recall remedy is a glass replacement but all of this indicates that the glass problem has not been fixed and those glass tops issued after 2016 still spontaneously shatter. Additionally, in my conversation with the West Elm team, it took 30 minutes of disputing to get them to rectify the situation, with an initial offer of replacing the glass, but I wasn’t willing to risk receiving another defective glass top that could also spontaneously shatter again (and potentially next time hurt someone in my home). The representative told me that the only way to know if the glass was fixed (and would not shatter again) was to find out for myself once I had the new glass top, so essentially, she was saying I should risk seeing if it might shatter again. The whole experience was excruciatingly disappointing. In the end after an hour phone call and lots of insisting, West Elm provided me with a merchandise credit for the desk. So they provided a solution (not one I’m 100% happy with), but it took a lot of time and effort, and yet they never seemed to take the glass shattering issue as a bigger problem and that concerns me especially since the Jensen desk is still being sold on their site, their customer service team is automatically reverting to sending a glass replacement while admitting that the shattering problem has been an issue among customers. This is a very dangerous practice and I’m shocked a big company like West Elm is functioning this way.

    Model
    Jensen Desk
    UPC
    Unknown
    Serial number
    Unknown
    Bought from
    Westelm.com
    Bought
    Sep 1, 2020
    Where
    Costa Mesa, California: Home/Apartment/Condominium
    Who was involved
    Age 41, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand West Elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made May 27, 2024, sent to the company May 30, 2024, published by CPSC Jun 13, 2024

    The product, in the report: West Elm Jensen rectangular glass table. This was previously recalled but there is not current recall notice. https://www.cpsc.gov/Recalls/2018/West-Elm-Recalls-Glass-Tables-Due-to-Risk-of-Injury-Recall-Alert

    The tempered glass on top of my Jensen desk, purchased from West Elm in 2021, unexpectedly shattered. Thankfully, no one was in the room when this happened and nothing but papers and books were on the desk at the time.

    UPC
    04-000047-11
    Bought from
    West Elm Online
    Bought
    Sep 1, 2021, about then
    Where
    Moraga, California: Home/Apartment/Condominium
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand West Elm, made or sold by WILLIAMS-SONOMA, INC.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Dressers, desks and chests

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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