J Pay other sound equipment
1 report to CPSC, the latest made Jan 7, 2020. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jan 7, 2020the latest report was made
- Jan 7, 2020the earliest
- 0with the company’s comments
- Brand
- J Pay
- Maker
- JPay Inc.Makers, importers or sellers, as the reports name them
- Product
- Other sound equipmentRecording, playing or receivingCPSC’s product type: Other Sound Recording, Reproducing or Receiving Equip. (code 573), in Electronics: Audio & Radio
By month
The numbers, as a table
| Month | Reports |
|---|---|
| January 2020 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jan 7, 2020, sent to the company Feb 13, 2020, published by CPSC Feb 28, 2020
The product, in the report: JP5 Media Player Additional manufacturer address: 12864 Biscayne Blvd, Suite 214 Miami, FL 33181
Re. Reporting Hazardous and Defective Product and safety concerns. Dear Consumer Product Safety Agent, I would like to initiate the process to file a complaint and to report a defective product. I request your agency to respond and to send me information and documents needed to open an inquiry and file a complaint. The name of the offending company is JPay Inc. [REDACTED]. The defective product is called JP5, it’s a media device that plays music, (sync to a kiosk) to send and receive emails, I personally purchased a “JP5” media device for my personal use. The JPay company “has been” and “currently” still sell these JP5 media devices “knowingly” “willfully” and in disregard to defective batteries made from lithium that gets extremely hot, swells double its size becoming a fire and explosive hazard. The JPay company has been selling this danger hazard for years. I made multiple attempts to notify the JPay company of this safety issue but they ignored my concern, I requested a refund or replacement they refused. I know of at least one hundred other defective battery swelling and overheating issues and JPay have send thousands of these devices. In addition to selling a defective product JPay corporation are committing fraud. They are dishonestly selling a product (media device) not telling the consumer before the purchase, the product can’t be used without weekly logging (syncing) “plugging in” to their company kiosk or the device will lock. But in order to access “sync” the consumer must agree to a term of service, without verifying who is syncing the device. There is no refund after purchasing the device. Some devices are being fraudulently wrongfully and misleadingly sold as new but are refurbished “used” and not new. It’s defective with multiple manufactured defects. JPay requires consumer to sync “plug in” device weekly or it will lock. When the consumer “update” and download the “update” causes malfunctions that was not an issue until after the sync and download which was required by JPay or the device will lock. I have personally experienced issues such as music and typing freezing while typing a message my screen freeze, go blank then erase my entire message automatically. A single album or song shows up multiple times taking up unnecessary memory but you can’t rectify or remove the double listings. These are only a fraction of the issues and defects. I look forward to your response and any needed documents regarding the process of this matter before a consumer is injured or killed due to defective product and explosive or fire hazard lithium battery. Thank you for your time and concern
The included USB cord used with the adapter to charge the JP5 media device also frequently warms and burns out forcing consumer myself to obtain a replacement cord and adapter
Their are several other hundred persons through out Virginia who experience similar issues of the USB cord and adapter burning out and not functioning and both lithium battery swelling and over heating and double to tripling its normal size
- Model
- JP5 Media Player
- Where
- Independence, Virginia: Other
- Who was involved
- Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand J Pay, made or sold by JPay Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.