Hearth Record

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Insignia other sound equipment

1 report to CPSC, the latest made Apr 17, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Apr 17, 2026the latest report was made
  • Apr 17, 2026the earliest
  • 0with the company’s comments
Brand
Insignia
Maker
Best BuyMakers, importers or sellers, as the reports name them
Product
Other sound equipmentRecording, playing or receivingCPSC’s product type: Other Sound Recording, Reproducing or Receiving Equip. (code 573), in Electronics: Audio & Radio

By month

1 report from May 2025 to April 2026; the most in April 2026, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
April 20261

How badly anyone was hurt

  • First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. First aid

    Made Apr 17, 2026, sent to the company Apr 22, 2026, published by CPSC May 6, 2026

    The product, in the report: Insignia NS-SB20S Mini Soundbar. Color Black. Remote control included. Length approximately 20 inches. Connected to TV by a 4-foot optical cable. I retuned the soundbar to Best Buy for a refund and do not have it any more.

    I bought an Insignia Model NS-SB20S Mini Soundbar at Best Buy in Panama City, FL. I hooked up the soundbar to my [REDACTED] TV. The connection from the TV to the soundbar was made using an optical cable. I plugged the soundbar into a standard AC electrical outlet. There were no other connections to the soundbar. I read the instructions that came with the soundbar. I attempted to program the remote control that came with the soundbar. I was having trouble getting the remote control to control the soundbar. Later I would be told by an Insignia customer service representative that the soundbar remote does not control the soundbar from more than three feet away. I turned the TV and soundbar off. The following morning I turned on my Insignia stereo. The Insignia stereo operated at an extreme and dangerous volume. The stereo was turned up to the highest volume setting without me knowing . The sudden and excessive sound caused me to fall. I skinned up both of my knees badly. I was lucky that I did not break a bone or suffer more serious injuries. I am 63 years old. I called Insignia customer service. The customer service agent told me the soundbar and the stereo operate at the same frequency. In now way did I do anything or intend to program the soundbar remote control to operate the stereo volume. The instructions that came with the soundbar have no warning or explanation about the possibility of this happening. This is an extremely dangerous arrangement. The two devices should not be operating on the same frequency. I hope my experience prevents this from happening to someone else. Respectfully Submitted [REDACTED]

    Model
    NS-SB20S Mini Soundbar
    UPC
    540613
    Serial number
    Not available
    Bought from
    Best Buy
    Bought
    Apr 6, 2026, about then
    Where
    Panama City Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Insignia, made or sold by Best Buy
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Other sound equipment

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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