Sony televisions

46 reports to CPSC, the latest made Sep 16, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 28, 2026.

46reports to CPSC
Sep 16, 2024the latest report was made
May 18, 2011the earliest
44with the company’s comments

Brand: Sony
Maker: Sony ElectronicsMakers, importers or sellers, as the reports name them
Product: TelevisionsCPSC’s product type: Televisions (code 572), in Electronics: TV & Video

By month

1 report from October 2023 to September 2024; the most in September 2024, 1. 45 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2024	1
July 2017	1
November 2016	1
March 2016	1
April 2015	1
October 2014	1
June 2014	1
May 2014	1
February 2014	1
January 2014	1
December 2013	1
September 2013	1
August 2013	2
July 2013	1
January 2013	2
September 2012	2
August 2012	1
July 2012	1
June 2012	1
May 2012	3
March 2012	2
February 2012	1
January 2012	2
December 2011	3
November 2011	2
October 2011	5
September 2011	1
July 2011	1
June 2011	3
May 2011	1

How badly anyone was hurt

Death 1
Emergency room 1 CPSC: Injury, Emergency Department Treatment Received
First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 40 CPSC: Incident, No Injury
Not said 2 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 28, 2026. Updated daily.

No one hurt
Made Sep 16, 2024, sent to the company Sep 19, 2024, published by CPSC Oct 3, 2024

The product, in the report: Sony kdl-40v2500 HD Television.

Sony kdl-40v2500 television developed an internal electrical fault that caused coax cable to melt. Approx. one week ago, cable stopped working to the TV. The cable box was replaced with a new one and problem continued. Next, I went to examine the current coax cable leading to the cable box. I found that behind the wall plate, the coax was completely melted. I also found the coax completely melted in the crawl space of my house where the cable runs. I ran a new coax cable line. Upon running the line I connected the HDMI cable from the cable box to the Sony TV. The TV was not plugged into power during this step but the cable box was. As soon as I touched the new coax cable connector to the cable box, the connection arced, burned the terminal and I received a shock. This step also caused the circuit breaker to trip in the house. Next, I attached a separate TV to the same setup mentioned and it operated fine. Next, I retried the Sony TV using the coax cable connector option (not the HDMI connection). As soon as the coax was connected, again with the Sony TV unplugged, the coax started to smoke and again, the circuit breaker tripped. Based on my observations of the cable melting behind the wall plate as well as in the crawl space, the fault that this Sony TV has developed poses a significant risk of fire.

Model
KDL-40V2500
Serial number
8099546
Where
San Ramon, California: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20240916-FC68C-2147336512. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 9, 2017, sent to the company Sep 29, 2017, published by CPSC Oct 16, 2017

The product, in the report: REAR PROJECT HD TV

Lamp door cover has melted as well as the area around the lamp. I was never notified of this safety issue by Sony. I did just discover there was a class action filed and has since expired in 2012.

Model
KF-50WE610
Serial number
9100341
Bought from
ONLINE
Bought
Dec 1, 2003
Where
carrollton, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/3/2017) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting the customer within the next few days for further investigation.

CPSC report 20170709-FC8D4-2147399130. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 8, 2016, sent to the company Dec 13, 2016, published by CPSC Dec 28, 2016

The product, in the report: 40” Televisions

This caller purchased a 40” television from a warehouse sale on October 20, 2016 then discovered there was a crack in the picture tube. He tried to exchange the tv but the manufacturer refused the first few times but then exchanged it for the one being complaining about in this incident report. He said that when the company came to deliver this television October 27, 2016 he asked them to set it up for him they refused then advised him that he could set it up himself. He thought the screen was extremely bright and tried to lessen the brightness. He has noticed that the television is emitting fumes and causing him to develop blurry vision, weakness in his legs. There have been no injuries to report thus far The caller does have a case number from contact with the manufacturer which he will enter before returning this report.

Model
KDL40W650D
Serial number
will added by consumer before returning incident report
Bought from
ABC Warehouse, Michigan
Where
Dearborn, Michigan: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/21/2016) Sony Electronics: After further investigation with the customer and evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard.

CPSC report 20161108-78D38-1606801. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 2, 2016, sent to the company Mar 10, 2016, published by CPSC Mar 24, 2016

The product, in the report: SONY LCD Projection TV Model Number KDF-42WE655. 42” LCD TV.

The product is SONY LCD Projection TV Model KDF-42WE655 purchased around 2004. The lamp got burnt out withing two years and was replaced. The bulb again burnt out in Dec 2015. When I tried to remove the burnt lamp I saw that the door where the lamp was cased had some warping and heating signs.

Model
KDF-42WE655
Serial number
8019794
Where
Gaithersburg, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand SONY, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/16/2016) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative has contacted the customer for further investigation.

CPSC report 20160302-D5403-2147421248. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 4, 2015, sent to the company Apr 14, 2015, published by CPSC Apr 28, 2015

The product, in the report: Sony television KDF-70XBR950

I have a optical block lamp overheating issue for a Sony television, model number KDF-70XBR950. I purchased the television Oct 2004 and recently came across the lamp overheating issue due to picture distortion. I contacted Sony Customer Support and they have no record of any recall for my model television. However, according the website (https://sites.google.com/site/sonylcdrptvproblems/lamp-overheating-issue), Sony did extend the warranty coverage of the XBR950 televisions. I did verify signs of overheating per the above website. These signs were in addition to the color distortions in the picture.

Model
KDF-70XBR950
Serial number
9112417
Bought from
Rocky Mountain Hi Fi, Montana
Bought
Oct 11, 2004
Where
Minot, North Dakota: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/16/2015) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Based upon the information in this report this appears to be a service issue associated with the television’s Optical Block. A Sony representative will be contacting the customer within the next few days for further investigation.

CPSC report 20150404-33AD5-2147433993. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 28, 2014, sent to the company Nov 6, 2014, published by CPSC Nov 25, 2014

The product, in the report: 42 inch wega television

Sony KF-42WE610 lcd television was purchased back in 2004. Television had not been used much until lately when I put it in kids play room. When my child came to me and said “dad the tv smell funny and is really hot.” Upon inspection I found the lamp door access was melted. The television was extremely hot on exterior of access panel. Investigating the problem online I found there was a lawsuit and a recall. But found that it did not pose a safety threat. From my perspective it poses a serious threat and should have tracked down every owner of these models. I would never knowingly put a television in a room with children that could possibly start fire or burn my child. I called Sony and told them the specifics and they gave me a number to a local repair company. Unacceptable.

Model
KF-42WE610
Serial number
9025090
Bought from
circuit city
Bought
Jan 15, 2004, about then
Where
Oxford, United States: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/7/2014) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative has contacted the customer for further investigation.

CPSC report 20141028-FDBBC-2147439471. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 11, 2014, sent to the company Jun 20, 2014, published by CPSC Jul 7, 2014

The product, in the report: Sony Television KDF-60XBR950 - melted lamp door and overheating unit.

Sony Television KDF-60XBR950 - melted lamp door and overheating unit.

Model
KDF-60XBR950
Serial number
9116304
Where
San Antonio, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/20/2014) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting the customer within the next few days for further investigation.

CPSC report 20140611-BA592-2147443746. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made May 8, 2014, sent to the company May 15, 2014, published by CPSC May 30, 2014

The product, in the report: Sony KF-42WE610 projection TV dark grey and light grey.

I currently have a Sony KF-42WE610 Projection TV and was never notified by Sony that there was a issue with the TV lamp overheating. it has caused damaged to my TV, causing the bulb door melted and not able to replace lamp. The Sony TV was registered and not once was i informed about this serious issue. This issue is a fire hazard in my home.

Model
KF-42WE610
Serial number
9025303
Bought from
Circuit city
Bought
May 3, 2004, about then
Where
Elgin, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(5/27/2014) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. ]: Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative has contacted the customer for further investigation.

CPSC report 20140508-5E0AC-2147444725. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 3, 2014, sent to the company Feb 11, 2014, published by CPSC Feb 27, 2014

The product, in the report: Sony 60” Grand Wega System HD TV

TV Lamp door and dual connectors burned and melted. I discovered the damage after smoke and fire alarm going off. I tried to replace the lamp with a new one but could not get the wiring to connect since the connection box in the TV melted and won’t hold wires in place for connection to the lamp. There isn’t any slack in the wires to try to individually connect each wire. I talked to Sony and they sent a guy to look at it. Nothing has been addressed. I’m thinking about trying to solder any extension wire between the hookups. Totally frustrated that I spent all the money on this TV and also replaced bulbs 5-6 times.

Model
KF-60WE610
Bought from
Rex TV
Bought
Feb 1, 2004, about then
Where
Bean Station, Tennessee: Mobile/Manufactured Home
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/14/2014) Sony Electronics: After further investigation with the customer and evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.

CPSC report 20140203-585EB-2147447575. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jan 24, 2014, sent to the company Feb 3, 2014, published by CPSC Feb 19, 2014

The product, in the report: Sony 42 inch television Model KF-42We610 Serial 9017193

The lamp in my Sony KF-42WE610 is warping the plastic and making a burning smell. It has left severe burn marks on the casing. Changing the bulb has not aided in the situation. I am concerned that this product could be a fire hazard.

Model
KF-42WE610
Serial number
9017193
Bought
Jan 1, 2007, about then
Where
Pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(2/3/2014) Sony Electronics: Sony has reviewed this report . From the limited information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Customer contact information was not provided, so Sony is unable to contact the customer to verify the claims or conduct further investigation. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.

CPSC report 20140124-B32DC-2147447843. Submitter: Consumer Search for it on SaferProducts.gov
Death
Made Dec 10, 2013, sent to the company Dec 18, 2013, published by CPSC Jan 3, 2014

The product, in the report: 40” Sony Trinitron box television, estimated weight 100lbs plus, measurements L39”xH30”xD25” silver and black in color

Inside the living room of the decedent’s home was a large wooden entertainment center cabinet with a large hole in the middle for a television. On the carpeted floor in front of the entertainment center was a large, approximately 40” Sony Trinitron box television. The television was estimated to weigh approximately 100lbs plus. The televisions measurements were L39”xH30”xD25”. The television was damaged on the top and the side with cracks and missing parts. A piece of the missing part, which fit into the side of the television had small droplets of blood on it. There was dried blood noted on the top front part of the television. There was what appeared to be multiple finger prints noted on the top of the television. A blood stain was noted on the carpet next to the T.V. Blood droplets were noted inside the hallway towards the kitchen/dining area. Measurements for the opening for the television from the back wall to the front shelf edge was 22”. The decedent was a 2 year old that appeared to have suffered head trauma when a large 40” boxed television fell on top of her. The decedent was playing in front of the T.V with a 4 year old when apparently the 4 year old bumped the T.V causing it to fall off the shelf. Measurements of the shelf and space from the back wall to the front edge of the T.V stand appeared to be smaller than the T.V’s depth.

Model
Trinitron
Where
Sacramento, California: Home/Apartment/Condominium
Who was involved
Age 2, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics

The company’s comments, in its own words

(1/2/2014) Sony Electronics: On behalf of Sony Electronics Inc. (“Sony”), we appreciate the opportunity to review and comment on Incident Report No. 20131209-CC536-2147449188 (the “Report”) involving a Sony Trinitron CRT television, Model Number unknown (the “Product”).
According to the Report, a two year old girl suffered a fatal head injury as a result of a TV falling from a shelf after the TV was bumped by another child while the two girls were playing. It is noted in the Report that the depth of the shelf was less than the Product depth.
After careful review and consideration, Sony does not believe that the Product creates an unreasonable risk of injury or contains a defect that could create a substantial product hazard, as defined in Section 15 of the Consumer Product Safety Act (“CPSA”), 15 U.S.C. § 2064. Unfortunately, the Report did not provide any identifying information of the submitter of the report, the underlying consumer, or the product itself. As a result, Sony has been unable to investigate this particular matter in detail, and has not had an opportunity to inspect the Product in question or the shelf the Product was on. That said, all of Sony’s televisions meet and/or exceed industry requirements for product stability and other specifications, and when installed properly and used appropriately, Sony’s TV’s do not present a safety hazard.
Unfortunately, televisions that are installed improperly or used inappropriately may sometimes fall over. In an effort to help maintain a safe and enjoyable home entertainment environment, Sony has actively participated in raising awareness of this potential concern. This has included providing a flyer on child safety in relation to proper television placement with new televisions, while making the same flyer available online at the Sony television product support site found at: http://esupport.sony.com/ as well as the Sony Community Blog site found at: http://community.sony.com/t5/Keeping-a-Safe-Product/Notes-on-Using-Your-Products-Safely/m-p/244981#U244981.
The information provided in the Report suggests that, sadly, the Product may have been installed improperly and was not placed on a suitable stand. Based upon the available information, as well as the fact that Sony’s televisions meet and/or exceed industry requirements for product stability, Sony does not believe that the Product creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.

CPSC report 20131209-CC536-2147449188. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Sep 5, 2013, sent to the company Sep 12, 2013, published by CPSC Sep 26, 2013

The product, in the report: Sony KF-50WE610 LCD Television

Sony Television Model KF-WE50610 case began to melt due to excessive heat from the LCD Lamp. I believe this poses a significant Fire hazzard. Serious damage was done to the lamp access cover from the melting.

Model
KF-50WE610
Bought from
Sears
Bought
Dec 15, 2003, about then
Where
Cornwall, New York: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/16/2013) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting the customer within the next few days for further investigation.

CPSC report 20130905-8DDBA-2147452353. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 23, 2013, sent to the company Sep 3, 2013, published by CPSC Sep 17, 2013

The product, in the report: This is a 50” rear projection Sony television.

I have a Sony KDF50WE655 50” rear projection TV. The lamp access door is melted and browned from an overheated bulb. I have read numerous issues about this and have had this problem for the past 5 years. In fact, it causes bulbs to burn out more frequently than they should.
Please force Sony into doing a recall for this. There is a burned plastic smell that fills the room and this is DANGEROUS....THERE IS NO WAY THAT IT IS SAFE!!!
My wife is due with our first child in November. We would like Sony to issue us a credit or to give us a swap of a working TV.
I can take pictures. This TV is going to be put in the trash...what a shame!!
Please contact me
[REDACTED]

Model
KDF50WE655
Bought from
Circuit City
Where
Braintree, Massachusetts: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/3/2013) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting the customer within the next few days for further investigation.

CPSC report 20130823-0E801-2147452743. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2013, sent to the company Aug 26, 2013, published by CPSC Sep 10, 2013

The product, in the report: Sony LCD projection TV model 50WE610

Sony lamp door casing seems warped due to heating, as a result the picture has got a green tint.
When I contacted sony within the warranty period they wanted me to pay for the technician to come onsite.
Recently When I replace the LCD lamp I noticed the heat damage

Model
50WE610
UPC
P9059190X
Serial number
S019018870X
Bought from
HH GREG, Ohio
Bought
Nov 5, 2003
Where
MARIETTA, Georgia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/3/2013) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.

CPSC report 20130818-0611C-2147452941. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 9, 2013, sent to the company Jul 17, 2013, published by CPSC Jul 31, 2013

The product, in the report: 42 inch LCD HD Television

Sony KF-42WE610 TV stopped working-- ordered replacement bulb-- opened housing to find housing was melted all around lamp-- Called Sony and was told that they would send someone to fix the tv at no cost-- Goven reference number: [REDACTED]---- Sony then called back from 239-245-6245 to inform me that they would not fix the TV but would credit $99 on a $599 Sony set if I bought through them. (TV was approximately $3400 new) Concern is that the melting could have caused fire and further damage as it melted a section of the TV stand as well (noticed when moved to replace bulb).

Model
KF-42WE610
Serial number
9014045
Bought from
Best Buy
Bought
Jul 15, 2003, about then
Where
louisville, Kentucky: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand SONY, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/26/2013) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.

CPSC report 20130709-A28EC-2147454349. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 22, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

The product, in the report: Sony model number KDS-R50XBR1 SXRD Projection TV

Have a Sony rear projection TV in which the lamp bulb keeps overheating and blowing. This is to the point that the access door has warped to the heat, and I am concerned that there could be a fire hazard. The model number is KDS-R50XBR1 serial number 9110937 manufacture date is January 2006.

Model
KDS-R50XBR1
Serial number
9110937
Bought from
best buy, Vermont
Bought
Aug 30, 2006, about then
Where
ravena, New York: Home/Apartment/Condominium
Who was involved
Age 26, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/15/2013) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting the customer within the next few days for further investigation.

CPSC report 20130122-08D83-2147459585. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 11, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

The product, in the report: SONY Grand WEGA MODEL KF-50WE610

I purchased a Sony WEGA Model KF-50WE610 TV on 10/27/2003. I have had to replace the projection bulb a few time over the years. I just had to replace the bulb again and when I removed the protective cover it wouldnt come out. It welded itself the plastic to the entry hole plastic. When I finally got it out and replace the bulb and but everything back together we started to smell plastic burning or getting hot. I did some research on line and found out that SONY had a recall on this problem. I never received a recall notice. Im afraid to use this TV now if it might catch on fife.
What can I do to get this TV problem fixed? I paid almost $3000 for this set.
[REDACTED]

Model
Grand WEGA MODEL KF-50WE610
Serial number
9013426
Bought from
CIRCUIT CITY
Bought
Oct 27, 2003
Where
Allegan, Michigan: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand SONY, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/15/2013) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting the customer within the next few days for further investigation.

CPSC report 20130111-72CDD-2147459933. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 13, 2012, sent to the company Sep 21, 2012, published by CPSC Oct 5, 2012

The product, in the report: Over heated LAMP housing causing cracks, melting and warping as well as damage to lamp.

I purchased a Sony 50” TV model #KF50WE610 from “The Good Guys” in Santa Clarita, CA in July of 2004. I had the TV serviced through the extended service plan in July 2009 by SoCal Tech, Inc (818) 505-8500. They determined that the motherboard was damaged as well as the LAMP and both were replaced under extended service plan warranty. Fast forward to September 2012, the TV stop functioning and needs service again. Upon removing the front trim cover, I noticed that the lamp cover was burnt, melted and deformed. After removing the lamp, I also saw that the internal housing was also cracked, melted and separating from the intense heat. I registered my TV when I purchased it and I should have been notified of these safety recalls. Had I’ve been notified, I would have taken the necessary step to fix the TV in order to avoid extra damages. I enjoy using my TV and just want it fix under the extended warranty recalls that that were issued but not notified of. Thank you in advance for taking the time to read this.

Model
KF50WE610
Serial number
916300
Bought from
The Good Guys, California
Bought
Jul 24, 2004
Where
Sylmar, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/21/2012) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.

CPSC report 20120913-6770C-2147463755. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 7, 2012, sent to the company Sep 17, 2012, published by CPSC Oct 1, 2012

The product, in the report: Sony Model kf-60we610 rear projection TV made on nov. 2003 rear projection TV 60 inch, grey in color

Sony rear projection TV model number kf-60we610 was recalled and i never found out until last weekend. Recall expired a few months ago.
This television repeatly had the projection bulb blow out, twice smoke came from the unit as a result.
Call Sony, they asked me to have it checked out at my expense and to unplug the TV right away. Which I have done.

Model
kf-60we610
UPC
na
Serial number
9101463
Bought from
Sony Store, Wisconsin
Bought
Jun 8, 2004, about then
Where
McHenry, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/21/2012) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting you within the next few days for support. (9/24/2012) Sony Electronics: After further investigation with the customer and/or the evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony has resolved the customer support issue.

CPSC report 20120907-3A4A4-2147463947. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 18, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

The product, in the report: Sony Bravia KF-50WE610 rear projection LCD tv.

The lamp to my Sony Bravia KF50WE610 rear projection LCD tv burned out. There had previously been a smell of burning plastic. In replacing the bulb, I noticed that the housing and surrounding area of the tv had melted. It appears as if it had been burned by extreme heat.

Model
Sony Bravia KF-50WE610
Serial number
9007013
Bought from
Circuit City, California
Where
Compton, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/31/2012) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting you within the next few days for support. (9/24/2012) Sony Electronics: After further investigation with the customer and/or the evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony has resolved the customer support issue.

CPSC report 20120818-73EAD-2147464607. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 6, 2012, sent to the company Aug 23, 2012, published by CPSC Sep 7, 2012

The product, in the report: LED Projection tv

The consumer stated that he has a 50” LCD TV with a projection lamp that was burning the frame of the TV. The consumer stated that he smelled a burning odor and noticed that it was the TV. The consumer stated that the TV had melted on the middle front area of the frame.
The consumer stated that he was not using the TV because he was afraid that it can cause a fire.
The consumer stated no one was injured. The consumer stated that there were no damages to his home.
The consumer stated that he contacted the manufacturer and they send a technician to look at the product. The consumer stated that the manufacturer informed him that they could not repair the TV and for him stop using it.

Model
kdf50vwe655
Serial number
8005776
Bought from
BESTBUY, Ohio
Bought
Jan 1, 2004, about then
Where
Dublin, Ohio: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/4/2012) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony Authorized Service Center technician evaluated the TV and concluded the set had warped lamp door issue no longer supported in the extended warranty program by Sony as it has expired.

CPSC report 20120706-85268-1257778. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 12, 2012, sent to the company Jun 21, 2012, published by CPSC Jul 6, 2012

The product, in the report: Model KF-50WE610 Sony WEGA LCD Projection TV 2004 series 50”

In March 2011, my Sony KF-50WE610 LCD Projection TV stopped working. When investigated further the lamp signal was flashing and so I purchased the replacement lamp through Amazon.com and waited to install it. I used the instruction manual to remove the front panel and when I got to the burnt lamp noticed a high amount of heat damage due to the lamp blowing. I didn’t consider it a huge issue because once the new lamp was placed and the tv put back together the tv seemed to work fine.
Today after noticing the TV not working again due to the same error, I searched and found this article online. https://sites.google.com/site/sonylcdrptvproblems/lamp-overheating-issue. My version is a 2004 version and before I go an spend another $200 to replace another lamp or $500 to replace the entire television, I would like to see what can be done.
I am frustrated because since the first problem with the TV in March 2011 I did register with Sony to be made aware of any other issues with the WEGA tvs and heard nothing about this until I found this today. The last thing I want to do is replace the lamp on a TV that is going to continue to overheat and perhaps do something worse like catch fire to my home and other priceless non-replaceable items.

Model
KF-50WE610
UPC
i don’t know
Serial number
8106063
Bought from
Good Guys, California
Bought
May 1, 2005, about then
Where
Fresno, California: Home/Apartment/Condominium
Who was involved
Age 34, Female
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/28/2012) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting you within the next few days for support. (9/24/2012) Sony Electronics: After further investigation with the customer and/or the evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony has resolved the customer support issue.

CPSC report 20120612-85F25-2147466674. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 29, 2012, sent to the company Jun 6, 2012, published by CPSC Jun 20, 2012

The product, in the report: rear projection tv

front of tv melted around bulb enclosure. didn’t notice until my 18 month old pulled the fold down cover off and as i was replacing saw extensive melting and easy access for a toddler to get a finger or two right next to the bulb.
the tv model is sony kdf-60xbr950 serial # 9114196

Model
kdf-60xbr950
Serial number
9114196
Bought from
pc richards, New York
Bought
May 18, 2004, about then
Where
port jefferson, New York: Home/Apartment/Condominium
Who was involved
Age 1, Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/8/2012) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting you within the next few days for support including offer of unit full evalaution. (9/24/2012) Sony Electronics: After further investigation with the customer and/or the evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony has resolved the customer support issue.

CPSC report 20120529-246E7-2147467149. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 21, 2012, sent to the company May 30, 2012, published by CPSC Jun 13, 2012

The product, in the report: Sony KF-60WE610 SN 9139198 62 inch Wide screen LCD Projection screen

Same issue as recorded by author [REDACTED] Link below:
http://sites.google.com/site/sonylcdrptvproblems/lamp-overheating-issue
The issue in my case does not include melting of the lamp door. But the housing around the lamp is melted beyond repair. The hardened plastic has become brittle and not allowing the lamp to make a true connection (likely arching). The Ballast wires to the lamp have hardened and exposed copper (less than a half inch apart). The lamp is not replaceable due to extensive warping
Apparently, a recall/warranty existed but I was not notifed of this. My registration card was submitted to Sony shortly after purchase.

Model
KF-60WE610
Serial number
9139198
Bought from
Best Buy
Bought
Aug 2, 2004, about then
Where
Allen PArk, Michigan: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/31/2012) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting you within the next few days for support. (9/24/2012) Sony Electronics: After further investigation with the customer and/or the evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony has resolved the customer support issue.

CPSC report 20120521-EAE5B-2147467376. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 14, 2012, sent to the company May 22, 2012, published by CPSC Jun 6, 2012

The product, in the report: Sony KF-50WE610 LCD TV

I have a Sony KF-50WE610 LCD rear projection TV. Recently the bulb burnt. I tried replacing it and noticed that the door that covers the lamp is melting. I was smelling burnt plastic for a while not knowing where it was coming from until now. I am now hearing a buzzing like electric arc sound when the TV tries to power on. It will not come on. I know there was a recall for a certain time on theses TV’s and also there is a class action suit. I just wanted to report this as I now have no TV and this was an expensive TV when I bought it. I think it is a safety hazard.

Model
KF-50WE610
Bought from
Circuit City
Bought
Nov 20, 2003
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/29/2012) Sony Electronics: Sony has reviewed this report . From the limited information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Customer contact information was not provided, so Sony is unable to contact customer for further support. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.

CPSC report 20120514-81790-2147467614. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 28, 2012, sent to the company Apr 4, 2012, published by CPSC Apr 18, 2012

The product, in the report: 60” Rear Projection HDTV

I have a Sony Wega 60” Rear Projection TV (model: FK-60WE610) which is experiencing a heat issue in the area of the lamp. This issue has been recognized by the TV manufacturer (http://esupport.sony.com/US/perl/news-item.pl?&news_id=261&mdl=KF60WE610) and they have offered to repair the TV, but I don’t feel that replacing the melted lamp panel and the lamp will be making the TV any safer to operate as the cause of the heat damage is not corrected. I would rather replace with a new TV and Sony and I are trying to negotiate now on what they may offer me as compensation...probably nothing or next to nothing will be offered to me.
One concern is that there site recognizes my model TV that was manufactured in 2003, but my TV was made on June 2004 and exhibited the same issue that has now turned the screen bright green in color. So, I believe the issue may extend to more manufacturing years than what they are admitting publicly. There was no other indicators (smoke, smell, etc) that would have indicated to me that their was heat damage inside the TV and I don’t know the extent to how dangerous this could become (possible fire hazard is unknown).

Model
KF-60WE610
Serial number
9138693
Bought from
Best Buy
Bought
Jan 12, 2005, about then
Where
Tucson, Arizona: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/4/2012) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.

CPSC report 20120328-3AFA4-2147468897. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 1, 2012, sent to the company Mar 9, 2012, published by CPSC Mar 23, 2012

The product, in the report: SONY GRAND WEGA TV - KDF-60XS955 - 3LCD Rear Projection LCD

I bought a SONY rear projection TV model # KDF-60XS955 back in 2005 and recently discovered severe melting in the lamp housing assembly. Contacted Sony and a technician was sent to my house to evaluate the damaged. After the Tech confirmed the damaged Sony offered for me to buy their newer model at a discounted price.
I made this report because I believe this product has to be recalled. I have seen a lot of consumers with similar problems on other related models with same 3LCD Technology that only confirmed this product failed to pass its basic function.

Model
KDF-60XS955
Serial number
9037089
Bought from
BEST BUY
Bought
Apr 2, 2005
Where
Tracy, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand SONY, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/13/2012) Sony Electronics: After investigation with the customer and evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. See the following information on Sony’s associated voluntary warranty extension: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=eSupport-NEWS261ENR1&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=233886161&stateId=1 0 233880940

CPSC report 20120301-E363D-2147469682. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 23, 2012, sent to the company Mar 2, 2012, published by CPSC Mar 13, 2012

The product, in the report: Sony Bravia 37” LCD Television Model: KDL-37L4000 Serial #:6026203

The television was operating normally when it began to smoke and a terrible smell filled the room, which smelled like melting plastic. The television was very hot to the touch at the top.

Model
Bravia 37” LCD Model: KDL-37L4000
Serial number
Serial #:6026203
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/9/2012) Sony Electronics: Sony has contacted this customer to evaluate his/her product but has not had an opportunity to conduct an examination. From the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.

CPSC report 20120223-9FD6D-2147469875. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 31, 2012, sent to the company May 15, 2012, published by CPSC May 30, 2012

The product, in the report: Sony grand wega kf-50we610 50 inch HDTV-ready LCD rear projection tv Manufactured February 2004. LA2 120 volts. 60hertz 210 watt max

I went to turn on my tv and it started clicking trying to turn itself on and it wouldn’t work. So I took the front panel off and I noticed the heat lamp was warped and toasted. Parts of the tv were also warped an burned. So ther is damage to the tv now.

Model
Sony grand wega kf-50we610 50 inch HDTV-ready LCD rear proje
UPC
I don’t know
Serial number
9134436
Bought from
Best buy
Bought
Mar 1, 2004, about then
Where
Santa Barbara, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/17/2012) Sony Electronics: According to the customer upon removing the front panel of her television she noticed that the lamp was “warped and toasted.” Although the television at issue is alleged to be damaged, there was no injury or property damage alleged in the report. Customer was contacted by Sony to investigate and address this matter further. Upon speaking with customer further, it appears that the issue reported by her is one which Sony engineers have inspected and evaluated in the past and determined to be a service quality issue. Based on Sony engineers’ previous analysis of this service issue, it has been determined that the limited amount of heat produced by the lamp behind the lamp door in this television is incapable of igniting the fire-resistant plastic used in the television cabinet, and thus incapable of causing any damage beyond that possibly caused to the television itself. These analyses have further been reviewed and confirmed by Sony’s Director of Corporate Product Safety. Upon further review, Sony does not believe that the Product creates an unreasonable risk of injury or contains a defect that could create a substantial product hazard, as defined in Section 15 of the Consumer Product Safety Act, 15 U.S.C. § 2064.

CPSC report 20120131-E868D-2147470755. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 17, 2012, sent to the company May 14, 2012, published by CPSC May 29, 2012

The product, in the report: Rear projection television with replaceable bulb

I came across the website https://sites.google.com/site/sonylcdrptvproblems/lamp-overheating-issue and after my television died i tried to replace the lamp only to find out that the door was starting to melt. the television model is KDF60XBR950 from sony. I contact them with my safety concern and asked that they replace it with a diferent model since it is still under warranty http://esupport.sony.com/US/perl/news-item.pl?&news_id=261&mdl=KF60WE610
they offered to repair it but i do not feel safe with this product since they have already tried to fix this problem but the plastic on the tv started melting again.
I took pictures and i have the repair documentation if you need it,

Model
KDF60XBR950
Serial number
9001064
Bought from
Circuit City, Washington
Bought
May 27, 2004, about then
Where
Lakewood, Washington: Mobile/Manufactured Home
Who was involved
Age 28, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/17/2012) Sony Electronics: According to the customer, [REDACTED], he noticed that the lamp door to his television was “starting to melt” when he attempted to replace the Product’s lamp. There was no property damage reported, and although [REDACTED] has answered affirmatively that an injury occurred which required no medical attention or first aid, he provides no information about the alleged injury in the details of his claim contained in the report. Further, when Sony spoke with [REDACTED], he did not provide any information or indicate that any injury was sustained. . After speaking with [REDACTED], an Authorized Service Center representative inspected his television. Based on the information available to Sony at this time, and based on Sony engineers’ previous analysis of this service issue in other instances, it has been determined that the limited amount of heat produced by the lamp behind the lamp door in this television is incapable of igniting the fire-resistant plastic used in the television cabinet, and thus incapable of causing any damage beyond that possibly caused to the television itself. This is consistent with [REDACTED] claim that the lamp door has melted, but caused no further damage. These analyses have further been reviewed and confirmed by Sony’s Director of Corporate Product Safety. As a result, Sony does not believe that the Product creates an unreasonable risk of injury or contains a defect that could create a substantial product hazard, as defined in Section 15 of the Consumer Product Safety Act, 15 U.S.C. § 2064.

CPSC report 20120117-668B6-2147471226. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 29, 2011, sent to the company May 14, 2012, published by CPSC May 29, 2012

The product, in the report: 42 inch Sony television

Optical bulb Sony XL 2100 blew. . .examined unit and found plastic door used as optical block was melted and burnt.

Model
Sony WEGA 42 inch television
Serial number
9232075
Bought from
Best Buy, Tennessee
Bought
Dec 1, 2004, about then
Where
Fairhope, Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/17/2012) Sony Electronics: According to the customer, [REDACTED], the Product’s lamp door “was melted and burnt”. There is no report of any injury or property damage occurring at any time. Sony has contacted [REDACTED] and an Authorized Service Center representative has visited her home and provided an estimate for repair of the Product, related to the lamp door of the Product. Based on previous conversations with [REDACTED], the Authorized Service Center analysis, and [REDACTED] report to the CPSC, Sony recognizes the claimed incident as an issue that Sony engineers have previously identified as a quality service issue. Based on Sony engineers’ previous analysis of this service issue, it has been determined that the limited amount of heat produced by the lamp behind the lamp door in this television is incapable of igniting the fire-resistant plastic used in the television cabinet, and thus incapable of causing any damage beyond that possibly caused to the television itself. This previous analysis by Sony engineers is consistent with claims made in the Report. These analyses have further been reviewed and confirmed by Sony’s Director of Corporate Product Safety. As a result, Sony does not believe that the Product creates an unreasonable risk of injury or contains a defect that could create a substantial product hazard, as defined in Section 15 of the Consumer Product Safety Act, 15 U.S.C. § 2064, and no further action is necessary at this time.

CPSC report 20111229-256DD-2147471927. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 21, 2011, sent to the company Dec 30, 2011, published by CPSC Jan 17, 2012

The product, in the report: Sony 60” LCD Rear Projection Television - Model #KDF60XBR950

I purchased a Sony Rear Projection Television in 2003, a Sony KDF60XBR950. It was their top of the line TV that I was assured I would never have to replace, only purchase a new lamp in the future when the lamp “wore out.” About 3-4 years in I needed to replace a lamp in the unit, and one was replaced for me under my extended warranty that I purchased. When I replaced the lamp I noticed that the plastic door assembly seemed to be somewhat warped. But the salespeople at the location where I purchased the TV told me that it wasn’t an issue, only a lamp and “not to worry.” After my television was outside of the warranty period I began noticing that the lamp access door was warping further to the point where it would no longer stay in place, and the television would intermittently turn off and then back on. When I called the place where I purchased my television I was told that it was outside of the warranty period and that they couldn’t service the television and the closest television repair center for Sony was in Billings, MT - over 200 miles from my home.
I was told again to replace the lamp in my TV, which I did, and paid for retail out of my own pocket. At this point there was severe warping of the lamp access door but I was assured that Sony had been in contact with the specialty retailer and that there were no “problems” to worry about andthat it was simply from “letting the tv run too long during the summer” and not to worry. Roughly a year later another lamp burst inexplicably after watching sports on the tv for a few hours.
At this point in time I began to be concerned as I went to replace the lamp again (I’d purchased a couple of lamps as backups as it was cheaper to buy a lamp than another $6,000 television) and the door assembly was completely warped and would no longer fit on the front of the television and wouldn’t allow the TV to turn on any longer even after replacing the lamp. I examined the insides of the lamp assembly unit and there was significant warping and scorching from what looked to be excessive heat inside the unit. I checked online with Sony and there was no incidents reported on their website that were readily available for my particular unit. It wasn’t until I browsed around the Internet that I discovered I wasn’t alone and there were thousands of others who had the same problem with their televisions. One of the links from a forum about warped lamp doors on Sony TV’s said that Sony was going to extend a warranty out to cover this problem. I followed the link to Sony’s website and it spelled out that there were no known safety issues but that they would “repair” the television for free - see link (http://esupport.sony.com/US/perl/news-item.pl?&news_id=261&mdl=KF60WE610)
Upon contacting Sony I was first told by a customer service agent that I would need to call someone and have the TV repaired myself, to which I responded that their website was contradicting their own statements. After several more phone calls a local TV repair center was contacted and they came to look at my television.
When the TV tech arrived he told me that he’d need to take apart the television to look for damage to the unit. Upon completing his inspection he told me that there was extensive heat damage to the unit, inside the television itself things were warped, there were wires that had overheated, melted and were burnt and the surrounding areas also showed heat damage issues. When I asked how such a thing could happen without so much as a safety email from Sony he said “they know that these things are dangerous, but they simply won’t admit to it because they will owe consumers millions in settlements.”
My television like many consumers is located in the middle of the house and next to my child’s bedroom. The repair tech stated on the phone and in person that “there have been incidents where these televisions and this problem have caused fires.” Yet I was never contacted to be warned that my TV could have overheated, and burnt down my house. I was told the only reason my entire television unit hadn’t burnt down or overheated completely and melted was that I kept it in a well ventilated area on a stand
At best this is simple oversight, at worst it’s criminal negligence on the part of Sony for not reporting clear safety hazards in their television units. Something should be done so that other customers whom haven’t experienced any outward signs of damage to their television aren’t caught by surprise when their televisions fail and possibly cause irreversible damage.

Model
KDF60XBR950
Serial number
9001155
Bought from
Vanns Electronics
Bought
Dec 15, 2003
Where
Bozeman, Montana: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/4/2012) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. See the following information on Sony’s associated voluntary warranty extension: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=eSupport-NEWS261ENR1&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=233886161&stateId=1 0 233880940

CPSC report 20111221-E3132-2147472183. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 4, 2011, sent to the company Dec 9, 2011, published by CPSC Dec 23, 2011

The product, in the report: 42” lcd projection tv

While watching television we noticed smoke emitting from front of television and immediately turned it off, upon further inspection found the projection lamp cover had started to melt and thre lamp inself was dangerously hot. We have not used our tv since.

Model
KDF-42WE655
UPC
NA
Serial number
9004296
Bought from
REX, Washington
Bought
Dec 20, 2005
Where
e wenatchee, Washington: Mobile/Manufactured Home
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/13/2011) Sony Electronics: We have reviewed your report and Sony does not believe that the report indicates that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.
Sony engineers have previously identified the malfunction in this product and have determined that this represents only a product quality issue and does not pose a safety risk to consumers. The engineers have determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the Product cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.
Please see: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=eSupport-NEWS261ENR1&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=230130139&stateId=1%200%20230128739

CPSC report 20111204-CBDC3-2147472684. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 20, 2011, sent to the company Nov 28, 2011, published by CPSC Dec 12, 2011

The product, in the report: this is a lcd projection tv ac 120v 60 hz 230 8035851 la3 manufactured in december 2004 .. after looking things up i came to find out that there is a recall regarding this tv that has been extened to 2012..

the lamp went out on the tv after removing the front of the tv were the lamp was i noticed the the lamp cover door was melted as well as the surounding area .. after looking up iformation about this tv i found out that this is a defect..

Model
kdf-42we655
Serial number
8035851
Bought from
best buy
Bought
Feb 25, 2005
Where
surprise, Arizona: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/28/2011) Sony Electronics: We have reviewed your report and Sony does not believe that the report indicates that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony will request a customer service agent contact you within the next few days regarding this issue.
Sony engineers have previously identified the malfunction in this product and have determined that this represents only a product quality issue and does not pose a safety risk to consumers. The engineers have determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the Product cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.
Please see: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=eSupport-NEWS261ENR1&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=230130139&stateId=1%200%20230128739

CPSC report 20111120-53897-2147473179. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 1, 2011, sent to the company Nov 9, 2011, published by CPSC Nov 25, 2011

The product, in the report: Sony 50” Grand Wega TV

Sony Television Model KF50WE610
Television is overheating. TV smells of melting plastic and parts are visibly melted. I feel it is a fire hazard.

Model
KF50WE610
Serial number
9131515
Bought from
Best Buy, Wisconsin
Bought
Jun 16, 2004, about then
Where
oconomowoc, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/18/2011) Sony Electronics: After further investigation with the customer and/or the evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. See the following information on Sony’s associated voluntary warranty extension: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=eSupport-NEWS261ENR1&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=233886161&stateId=1 0 233880940

CPSC report 20111101-6B67B-2147473722. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 30, 2011, sent to the company Nov 7, 2011, published by CPSC Nov 22, 2011

The product, in the report: Sony Grand Wega LCD Rear Projection TV (KDF-50WE655)

I own a Sony LCD Rear Projection TV. The Model # is KDF-50WE655 and it was manufactured November 2004. I noticed that there is a major problem where the Lamp for this TV melts the inside Plastics of the TV. This could have led to a fire, injury, or possible death in my household. I have looked up this problem on Google and have found that MANY people have reported the same exact problem and that Sony hasnt made any recalls or replacements. I wonder how many people decide to NOT REPORT this problem because I was about to just throw the TV in the trash because I would not like to chance my house burning down or someone possibly getting hurt. This seems to be a very serious issue, let alone a costly one for consumers. If there is anything I can do to get Sony to recall these Televisions, or at least let people know about this serious problem, let me know.

Model
KDF-50WE655
Serial number
8010886
Bought from
Best Buy
Bought
Dec 25, 2004, about then
Where
Maple Shade, Unspecified: Home/Apartment/Condominium
Who was involved
Age 27, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/9/2011) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.
Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting you within the next few days for support. See the following information on Sony’s associated voluntary warranty extension: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=eSupport-NEWS261ENR1&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=233886161&stateId=1 0 233880940

CPSC report 20111030-95892-2147473821. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 29, 2011, sent to the company Nov 4, 2011, published by CPSC Nov 21, 2011

The product, in the report: KF42WE610

SONY TV MODEL KF-42WE610; LAMP OVERHEATING ISSUE

Model
kf42WE610
Serial number
9005851
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/9/2011) Sony Electronics: With the initial information provided in this report, Sony is unable to determine yet if the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. However, Sony takes all such reports seriously and will investigate. A Sony representative will be contacting the customer shortly for support. (9/21/2012) Sony Electronics: Sony has attempted to contact the customer to evaluate his product and has not had an opportunity to conduct an examination. From the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.

CPSC report 20111029-5250F-2147473826. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 18, 2011, sent to the company Oct 26, 2011, published by CPSC Nov 9, 2011

The product, in the report: Sony KDF42WE655 rear projection LCD television

I have a Sony KDF42WE655 rear projection LCD television. The projector bulb blew out for a 3rd time in 6 years. When replacing I noticed the projector lamp cover and the surrounding area where the lamp sits was scorched, melted, and had cracked. After replacing with a new lamp I now smell plastic burning.

Model
KDF42WE655
Serial number
9064140
Bought from
Sony, New York
Bought
Feb 1, 2005, about then
Where
New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/28/2011) Sony Electronics: Sony has reviewed this report . From the information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.
Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting you within the next few days for support. See the following information on Sony’s associated voluntary warranty extension: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=eSupport-NEWS261ENR1&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=233886161&stateId=1 0 233880940 (9/21/2012) Sony Electronics: After further investigation with the customer Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony has resolved the customer support issue.

CPSC report 20111018-7AD4A-2147474221. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 14, 2011, sent to the company Dec 16, 2011, published by CPSC Jan 3, 2012

The product, in the report: 32 in LCD Sony Bravio

Consumer stated that he started experiencing problems with the 32 in LCD TV, (not sure of amount of time) while the TV is on there is an odor of burnt smell emitting from the rear and top of the unit, it also gets extremely hot to the touch. He unplugged it to prevent further damages. This incident occurred approximately 1 year ago, on 10/12/11.
9/2010 He contacted the retailer and a rep was sent out for repairs, however, the same incident occurred again. He has unplugged the unit. He is not aware of any physical damges of wiring melting.
Consumer has not contacted either the retailer or manufacturer as yet.
Consumer feels that this TV is a unsafe product and should be reported.

Model
KDL-32L4000
UPC
n/a
Serial number
unknown
Bought from
Best buy, Colorado
Bought
Oct 1, 2008, about then
Where
Hotchkiss, Colorado: Unspecified
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20111014-BED6B-1207906. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Oct 12, 2011, sent to the company Oct 20, 2011, published by CPSC Nov 10, 2011

The product, in the report: Sony Bravia 36 inch flatscreen purchased 2008

On Sunday September 4, 2011 I was woke up by my daughter 13 and the with the wall on my proch area where my Sony Bravia 36 inch flatscreen television purchased in 2008 was mounted was engulfed in flames. The TV was mounted in my screened porch area fully protected from any moisture or enviromnental issues. The fire department with South Walton Fire district was dispached per 911 and the fire was put out. After examination of the area the the television was plugged into a surge protector with only a small fan and small radio plugged in, no damage or fault was examined on the surge protector and it was not overloaded. The wall outlet had no other items pluged into it and the fire department could not determine any electrical fault issues or other components that could have led to the cause of the fire. The television was badly burned with components which exploded looking like small fuses on the floor. The fire department continued examine all components and were unable to make determination of what caused the fire and why the TV was damaged so badly. We had an electrician examine the outlet which was burned due to the fire but had no suggestion of failire in the the wall, the home was also inspected by Gulf Power which they cited no electrical problems comming into the home or in the homes wiring break in current ect. The cause of the fire was determined unknown and we had over $3500,00 in damages to the property. Photographs and fire report are availible for review. [REDACTED]. Requesting additional pics from fire dept showing television enclosed not real clear.

Model
Bravia
Bought
Feb 3, 2008, about then
Where
Santa Rosa Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 10, Male
The reporter’s relation to them
My Child
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(11/4/2011) Sony Electronics: Sony does not believe that the television caused the incident reported by the customer, and further does not believe that a product hazard exists with the television involved. After reviewing the attached fire report it appears that the fire department believes the fire started at the outlet (See Fire Report statement of “ggomez” at 22:47:20), not the TV as reported by the customer. This conclusion is in fact supported by the picture supplied by the customer, which shows that the fire originated below the television and ran up the wall attacking the television. This picture also shows the television did not burn, but rather that its bottom melted as a result of the heat originating at the table and near the outlet. Again, Sony does not believe the television was the cause of this incident, and there is no evidence to support that conclusion. Sony has been informed that, unfortunately, the customer disposed of the television and cleaned the damaged area prior to notifying Sony or the CPSC of this incident. Without the ability to properly evaluate the television, Sony Electronics is unable to verify whether they are indeed the actual manufacturer of the product at issue and if the product was in anyway the cause of this incident. That said, the information available to Sony and provided by the customer and the fire department at this time provides no reason to believe that the television was the cause of this incident.

CPSC report 20111012-EA116-2147474400. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 27, 2011, sent to the company Oct 4, 2011, published by CPSC Oct 19, 2011

The product, in the report: Sony kds60xbr2 projection television

Projection lamp melted in the housing

Model
kds60xbr2
Bought from
pc richard
Where
south amboy, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/4/2011) Sony Electronics: With the initial information provided in this report, Sony is unable to determine yet if the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. However, Sony takes all such reports seriously and will investigate. A Sony representative will be contacting the customer shortly for support. (11/9/2011) Sony Electronics: Sony has attempted to contact the customer to evaluate his/her product and has not had an opportunity to conduct an examination. From the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.

CPSC report 20110927-D8D81-2147474923. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2011, published by CPSC Aug 22, 2011

The product, in the report: Sony kdf-42we655 television

television is melting from heat being given off from its projection bulb.

Model
kdf-42we655
Serial number
8022625
Bought
Nov 1, 2004, about then
Where
Port Saint Lucie, Florida: Mobile/Manufactured Home
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/8/2011) Sony Electronics: After further investigation with the customer and evaluating the product in question, Sony has determined that product does not create an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony has resolved the customer support issue.
Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. A Sony representative will be contacting you within the next few days for support. See the following information on Sony’s associated voluntary warranty extension : http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=eSupport-NEWS261ENR1&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=233886161&stateId=1 0 233880940

CPSC report 20110731-734A5-2147476702. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 24, 2011, sent to the company May 15, 2012, published by CPSC May 30, 2012

The product, in the report: serial number 9232259, Sony LCD Projection TV

I have a potentially defective SONY LCD PROJECTION TV model KDF-50WE655. SERIAL NUMBER is 9232259. It has recently displayed potential problems and shut itself down. I have emailed my concerns to sonylistens@am.sony.com. I am aware of the pending class action lawsuit against Sony. I am HIGHLY CONCERNED that the heating and melting issues may cause product and or other property damage. I am also HIGHLY CONCERNED that SONY has not issued a recall of this product. I found out about the current status of the product when I searched the internet to have the unit serviced. I am not willing nor should I have to pay for the cost of repair and or service the unit. This product could have caused serious harm to my property and or family members. WE WERE COMPLETELY UNAWARE!

Model
KDF-50WE655
Serial number
9232259
Bought from
Best Buy
Bought
Mar 1, 2006, about then
Where
Sanford, North Carolina: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/18/2012) Sony Electronics: After further investigation with the customer, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.

CPSC report 20110624-6D209-2147477881. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 16, 2011, published by CPSC Jul 11, 2011

The product, in the report: LCD Projection Television 50”

I purchased a Sony KF-50WE620 LCD projection television in 2005. Recently I noticed a burning plastic odor, not realizing the odor was coming from my television I searched thehouse and found no cause. Approximately two weeks later the odor persisted untill finally while I was watching my television it suddenly went black. I consulted my owners manual and proceeded to inspect the lamp asssembly. I found that the protective lamp module cover had melted and some of the cover had actually dripped onto the lamp assembly. I removed the cover and found that I could not remove the lamp asssembly as the main housing that encloses the television screen had also melted and had formed around the lamp asembly. After considerable effort I was able to remove the lamp asssembly and found further heat related damage to componants close to the lamp including burned wiring insulation in the interior of the television. I have been in contact with Sony America Inc. and have recieved little information. Today their authorized service rep came to inspect the television. He advised that Sony technical service bulletin suggested no repair be made to the television given the heat related damage that had occured. I showed him the wiring insulation damage and he told me that the damaged insulation would eventually flake off resulting in exposed wiring and a potential fire hazard. Thankfully the lamp went out before teh television became overrheated causing a fire. I believe this issue is most asssuredly a fire hazard and needs to be adddressed by your office seeing that Sony Corp is taking no action to prevent possible catastrophic damage and possible loss of life due to this fire hazard.

Model
KF-50WE620
Serial number
8020039
Bought from
Sams Club
Bought
Mar 16, 2005, about then
Where
Moore, Oklahoma: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/24/2011) Sony Electronics: After further investigation with the customer and evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety.

CPSC report 20110616-0A75C-2147478138. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 3, 2011, published by CPSC Jul 15, 2011

The product, in the report: Remote Control

The consumer was watching TV, when suddenly the remote control exploded. The consumer says the control exploded several hours after the tv was turned on. The consumer says she contacted manufacturer who told her they would send someone out to inspect the control. She was given a number to get in touch with a technician but she can never get through to anyone.

Model
KP46WT500
Bought from
Sears
Bought
Dec 15, 2003, about then
Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/30/2011) Sony Electronics: After further investigation into this report, Sony has determined the product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. A Sony representative has determined the remote control did not “explode” but the batteries inside of the remote control had burst.

CPSC report 20110603-E0230-1185619. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 18, 2011, published by CPSC Jun 10, 2011

The product, in the report: Sony Television KDF-50WE655 television set.

I have a Sony KDF-50WE655 TV that has evidence of lamp overheating. The lamp housing shows burn marks and has deformed the plastic. I guess I am fortunate that the lamp appears to have died before the TV could catch on fire.

Model
KDF-50WE655
Serial number
8032251
Bought from
Best Buy, California
Bought
Aug 1, 2005, about then
Where
Aliso Viejo, California: Home/Apartment/Condominium
Who was involved
Age 37, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/1/2011) Sony Electronics: Sony takes all such reports seriously and will investigate. A Sony representative has been in contact with the customer and has scheduled an inspection of this television. (6/16/2011) Sony Electronics: After further investigation with the customer and/or the evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. Sony engineers have previously identified this service issue and determined that the limited amount of heat produced by the lamp was incapable of igniting the fire-resistant plastic used in the television cabinet. These analyses have been reviewed by and confirmed by Sony’s Director of Corporate Product Safety. See the following information on Sony’s associated voluntary warranty extension: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=eSupport-NEWS261ENR1&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=233886161&stateId=1 0 233880940

CPSC report 20110518-B85ED-2147479032. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 28, 2026 and checked Oct 28, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Sony televisions

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.