Hearth Record

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Motorola/Xfinity televisions

1 report to CPSC, the latest made Apr 9, 2015. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • Apr 9, 2015the latest report was made
  • Apr 9, 2015the earliest
  • 0with the company’s comments
Brand
Motorola/Xfinity
Maker
Motorola Solutions, Inc.Makers, importers or sellers, as the reports name them
Product
TelevisionsCPSC’s product type: Televisions (code 572), in Electronics: TV & Video

By month

1 report from May 2014 to April 2015; the most in April 2015, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
April 20151

How badly anyone was hurt

  • Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. Hurt, no treatment

    Made Apr 9, 2015, sent to the company Apr 17, 2015, published by CPSC May 1, 2015

    The product, in the report: Motorola HD cable TV box and DVR, model RGN200N

    This report concerns the release of potentially harmful or toxic fumes from a particular model of cable TV boxes supplied by Comcast to its cable subscribers. The problem involves a strange odor that comes from my new cable box, a Motorola RNG200N, an odor that has been reported by many other Comcast customers repeatedly over the past few years (see below). The odor becomes noticeable when the box is connected to power but disappears when disconnected. The odor seems related to ordinary heating in the cable box (my cable box is fully ventilated according to installation instructions) and, given the nature of the odor and the internal components of cable boxes, it seems entirely possible that the odor indicates that harmful or toxic fumes are being released into the home environment. I don’t have the resources to have the fumes analyzed, but it is very concerning that this odor has persisted ever since I received the cable box a few months ago. Comcast has denied that there is a problem with these cable boxes, but this problem appears to be widespread and has been reported by a large number of customers to Comcast on its own help and support forum website, dating back to 2012. See

    http://forums.comcast.com/t5/XfinityTV-and-Equipment/musty-smell/td-p/1514161

    and

    http://forums.comcast.com/t5/XfinityTV-and-Equipment/bad-smell-coming-from-2-of-my-cable-boxes/td-p/1927857

    As the Comcast customer postings explain, Comcast refuses to acknowledge that there is any problem with the cable boxes despite the large number of documented complaints. This lends credence to the idea that the fumes are harmful or toxic - Comcast may be concerned about potential liability relating to this problem and it doesn’t want to admit that it has been aware of a problem for a number of years without taking any action. I don’t know where else to turn, and apparently neither do the others who have reported this. No one wants their families to be exposed to potentially hazardous fumes. Please look into this.

    Model
    RGN200N [DCX3501/E385/012/500]
    Serial number
    M11149TG0956
    Bought from
    rented from Comcast
    Bought
    Feb 1, 2015
    Where
    Washington, District of Columbia: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Motorola/Xfinity, made or sold by Motorola Solutions, Inc.
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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