Cisco/Verizon televisions
1 report to CPSC, the latest made Oct 9, 2018. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Oct 9, 2018the latest report was made
- Oct 9, 2018the earliest
- 0with the company’s comments
- Brand
- Cisco/Verizon
- Maker
- VerizonMakers, importers or sellers, as the reports name them
- Product
- TelevisionsCPSC’s product type: Televisions (code 572), in Electronics: TV & Video
By month
The numbers, as a table
| Month | Reports |
|---|---|
| October 2018 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Oct 9, 2018, sent to the company Oct 19, 2018, published by CPSC Nov 2, 2018
The product, in the report: Verizon Fios Cisco TV Cable Box Serial Number: PKCQWKPZK Model: CHS335HDC Type: DVR
Last night around 3am, I woke up to the sound of my TV cable box hissing and sparking, just in time to see it CATCH ON FIRE. The fire was shooting out the top vent on the box. Luckily I was able to run over and blow the fire out and unplug it before it caught back on fire. I’m not sure what happened but I think it shorted out. The cable box was turned OFF at the time, so I’m not sure exactly how it happened. The cable box was provided by Verizon Fios TV service. I contacted them and they are sending a replacement, but it’s the same model as the previous one and I am worried it too will catch fire. I did a search and found several stories from people who also had issues with their set top box catching on fire, some even lost their homes because of it. This seems like a very serious safety concern and Verizon seems to be ignoring it or brushing it off and simply replacing the damaged cable box with another one just like it. Please investigate this issue. Thank you.
- Bought from
- Verizon
- Bought
- Nov 1, 2017, about then
- Where
- Washington, District of Columbia: Home/
Apartment/ Condominium - Who was involved
- Age 33, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Cisco/
Verizon, made or sold by Verizon - How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.