Royal office machines

3 reports to CPSC, the latest made Nov 25, 2019. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

3reports to CPSC
Nov 25, 2019the latest report was made
Aug 20, 2012the earliest
2with the company’s comments

Brand: Royal
Makers: Royal Consumer Information Products, Inc and ROYALMakers, importers or sellers, as the reports name them
Product: Office machinesPrinters, scanners, copiers and fax machinesCPSC’s product type: Business and Office Machines (code 571), in Electronics: Printers, Scanners, Copiers & Faxes

By month

1 report from December 2018 to November 2019; the most in November 2019, 1. 2 earlier reports, since August 2012, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
November 2019	1
October 2015	1
August 2012	1

How badly anyone was hurt

Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Nov 25, 2019, sent to the company Dec 20, 2019, published by CPSC Jan 7, 2020

The product, in the report: crosscut paper shredder

(11/24/2019)The consumer reported that the product got so hot that it could have caused a fire. The motor started running by itself for about 30 to 45 minutes.The product was not switched off but it was not in use.
The consumer had to pull the plug to disconnect the unit because the power button did not respond.
The consumer stated that the product had not been used in about a week.

Model
1620MX Lot #160665748
Bought from
unknown
Where
Springfield, Massachusetts: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Royal, made or sold by Royal Consumer Information Products, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/3/2020) Royal Consumer Information Products, Inc: According to the Report Details, the LOT number, Model Name or Number 1620MX Lot #160665748, states this unit was manufactured in June 2016. Lets assume the shredder has been in use for over 3 years. As stated in the claim the shredder was running on its own for 30 to 45 minutes and had to be unplugged to turn it off. The model 1620MX utilizes a photo sensor located in the center of the paper feed opening that detects to the presence of paper which will start the motor and begin the shredding process. At the end of the paper run, the sensor will detect the absence of the paper and the shredding process will stop. If the sensor remains blocked or becomes enabled the motor will continue to run. If a shredded piece of paper was to block the sensor accidentally the motor word begin to run and continue to run until the blockage was removed or the motor was to become overheated. The Induction Motor also has a thermal fuse known as a Klixon that when it has reached a preset temperature, power is terminated and will not come back on until the motor has cooled back down. Even though the complaint was the unit became very warm or hot, the shredder would never reach the temperature to catch fire. This is the first time I have heard of this complaint on the model 1620MX.

CPSC report 20191125-75814-1923943. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 14, 2015, sent to the company Nov 25, 2015, published by CPSC Dec 10, 2015

The product, in the report: 12 sheet cross-cut paper shredder

Fire Commander reported that a paper shredder start to burn at the Salvation Army in Norridge, IL. He stated that the smoke detectors activated before the fire got away.

Model
HG12X
Where
Norridge, Illinois: Other Public Property/Office
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Royal, made or sold by ROYAL
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20151020-85FA3-1525262. Submitter: Public Safety Entity Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Aug 20, 2012, sent to the company Sep 5, 2012, published by CPSC Sep 19, 2012

The product, in the report: Royal Paper Shredder MC14MX MicroCut Shredder

We own a Royal MC14MX paper shredder, which does a great job shredding paper BUT doesn’t seem to have a safety off if fingers get close to the opening where the paper is put in. On Saturday the 18th of August my 12 year old son got his 4 fingers pulled into the opening on the machine. He quickly turned off the machine and I unplugged it, my husband had to use giant (they type used on semi’s) screwdrivers to pry open the slot to get his hand out. Luckily there only appears to be bruising & cuts. I thought all paper shredders had an automatic safety off feature. We wouldn’t be using this shredder anymore.

Model
T120300930 /Royal Paper Shredder MC14MX
Bought from
Overstock.com
Bought
Jun 15, 2012, about then
Where
Colleyville, Texas: Home/Apartment/Condominium
Who was involved
Age 12, Male
The reporter’s relation to them
My Child
As this report names them
Brand Royal, made or sold by Royal Consumer Information Products, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(9/19/2012) Royal Consumer Information Products, Inc: Re: ID: 20120820-ABCF3-2147464556
Royal Consumer Information Products, Inc. has reviewed the report submitted with respect to the above identifier. The following information is true and accurate to the best of the firm’s knowledge, information and belief.
The shredder model reported does contain safety roller bars inside to insure that any child’s fingers could not reach the cutters of the shredder. This shredder as well as other Royal shredders have been tested and approved by Underwriter’s Laboratories as well as other safety labs. Markings are on every shredder, in each operator manual and on the packaging warning parents not to allow children to use the shredder unattended.
It is requested that this comment be published in CPSC data base.

CPSC report 20120820-ABCF3-2147464556. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Royal office machines

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.