Kyosera office machines
1 report to CPSC, the latest made Oct 24, 2012. A report isn’t a recall.
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At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Oct 24, 2012the latest report was made
- Oct 24, 2012the earliest
- 0with the company’s comments
- Brand
- Kyosera
- Maker
- KYOCERA DOCUMENT SOLUTIONS INCMakers, importers or sellers, as the reports name them
- Product
- Office machinesPrinters, scanners, copiers and fax machinesCPSC’s product type: Business and Office Machines (code 571), in Electronics: Printers, Scanners, Copiers & Faxes
By month
The numbers, as a table
| Month | Reports |
|---|---|
| October 2012 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Oct 24, 2012, sent to the company Dec 19, 2012, published by CPSC Jan 7, 2013
The product, in the report: Copy Machine
The caller stated that after the machine was installed there was a continuos odor emitting from the unit. He stated that it smelled like (toner plastic melted to the paper). He had contacted the dealer and they have replaced filters but this did not solve the problem. He feels that the machine might be a health hazard in emitting chemicals that is being inhaled.
(10/24/12) The dealer was contacted and he advised them that he would file a report with the agency.
Statement of Facts When this machine prints or copies to paper, fumes are emitted. This is evidenced by the strong odor produced. The process taking place is the heating of tiny bits of plastic to the point they melt on to the paper.
These fumes build up immediately with use, and expand over the course of the day. We have installed an [REDACTED] air purifier that stands next to the machine. We have also just installed an exhaust fan directly over the machine. The air purifier provides no relief. The exhaust fan provides a little assistance, but does not solve the problem. One worker, a male and owner of the CPA firm, works in the room next to the machine. He gets headaches, sinusitis, and ill feelings of malaise and discomfort from the fumes. In fact, after a couple ofhours, there is even a distinct taste in his mouth from the fumes in the air.
Since the machine has been installed, there have been 3 female employees working in the same room as the Kyocera 5500i. All 3 have complained about their eyes burning when the machine runs. Their eyes all tum red, and one woman’s eyes have swelled up.
We have complained to the dealer, Advanced Business Systems, which sold and services the machine. Several times the dealer sent in technicians to check the specifications. The technicians couldn’t solve the problem so they brought in the manufacturer’s own technician. This technician could not remedy the problem so the manufacturer designed and installed two additional filters for the machine. Neither filter offers any relief for the discomfort of the employees and the destruction of air quality in the office.
At this point the manufacturer says there is nothing more it can do. We have asked for specifications of what chemicals are released when the toner is heated and melted to the paper, but the manufacturer has not provided this. They contend that the product had to pass a test before it could even be imported to the United States. Our fear is that the model has changed the chemistry of the toner and this particular toner has not been subjected to the rigorous tests required.
Further, our concern is that this dealer, Advanced Business Systems, has over 60 installations of these machines now in our area. The fumes produced are noxious and hazardous to one’s health. Particularly, since plastic is made from petroleum, we request the proper tests be done that show what chemicals and/or dioxins are being released and whether or not they are carcinogenic, let alone harmful to asthmatics and other people’s lungs and bodily systems over a period oftime.
- Model
- 5500 ieq5795
- Serial number
- unknown
- Bought from
- advance system inc, New York
- Bought
- Dec 3, 2011, about then
- Where
- Unspecified: Other Public Property/
Office - Who was involved
- Male
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Kyosera, made or sold by KYOCERA DOCUMENT SOLUTIONS INC
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.