HP office machines
4 reports to CPSC, the latest made Feb 18, 2024. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 4reports to CPSC
- Feb 18, 2024the latest report was made
- Aug 2, 2012the earliest
- 2with the company’s comments
- Brand
- HP
- Makers
- Hewlett-Packard Company and HP Inc.Makers, importers or sellers, as the reports name them
- Product
- Office machinesPrinters, scanners, copiers and fax machinesCPSC’s product type: Business and Office Machines (code 571), in Electronics: Printers, Scanners, Copiers & Faxes
By month
The numbers, as a table
| Month | Reports |
|---|---|
| February 2024 | 1 |
| March 2015 | 1 |
| December 2012 | 1 |
| August 2012 | 1 |
How badly anyone was hurt
- Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
- No one hurt 3 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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Seen by a doctor or nurse Made Feb 18, 2024, sent to the company Feb 23, 2024, published by CPSC Mar 8, 2024
The product, in the report: HP Color LaserJet Pro MFP 4301dfw multi-function (printer/scanner/fax/copier) device
I purchased a multi-function HP Color LaserJet Pro MFP 4301dfw from Staples on January 18, 2024. When I first turned on the device, I immediately noticed a strong odor similar to an odor I have noticed when other electronics have emitted volatile organic compounds, but I figured it would dissipate with time. Since I was busy with other work, I did not pay much attention to the device for about three weeks, but yesterday I attempted to scan some documents for about 20 minutes. The odor was overpowering and others in my household noticed. The scanner did not work properly. I then went to eat dinner. Throughout the course of my dinner, my breathing became increasingly labored and I started coughing painfully and uncontrollably. Turning off the device made the odor stop but I continued wheezing and having shortness of breath for several hours afterward.
- Serial number
- CNBRRBV59R
- Bought from
- Staples
- Bought
- Jan 18, 2024
- Where
- San Francisco, California: Home/
Apartment/ Condominium - Who was involved
- Age 40, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand HP, made or sold by HP Inc.
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
-
No one hurt Made Mar 26, 2015, sent to the company Apr 3, 2015, published by CPSC Apr 17, 2015
The product, in the report: hp office jet 6600 printer
I have an HP office jet 6600 printer . it is less than 2 years old. the printer malfunctioned, error about printer head alignment. I called HP, while working on the phone with an HP rep try ingot fix it via un plugging and removing cartridges it went on fire. smoke coming out of it! I looked inside and there is a puddle of ink on the right where the smoke is doing from. This could have been a major catastrophe if I was sleeping or not home. house fire death resulting. this product needs to be removed from the market.
- Model
- hp office jet 6600
- Serial number
- cn25v2g1h5
- Bought from
- best buy, Rhode Island
- Bought
- Nov 1, 2013
- Where
- cranston, Rhode Island: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand HP, made or sold by Hewlett-Packard Company
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Dec 30, 2012, sent to the company Jan 16, 2013, published by CPSC Jan 31, 2013
The product, in the report: Multifunction printer
My HP Officejet 6310 printer caught on fire. Number Q8071A Serial number. CN67PCG0FV
On Dec 20, 2012 while scanning a document to my Apple Mac Book Pro the laptop reported a printer error and I smelled smoke. The printer display went blank. I immediately unplugged the printer from the wall socket and the laptop. Smoke was coming out of the back of the printer and it smelled of burning plastic. After about 20 minutes I tried plugging the printer in again and it wouldn’t turn on and it smelled of burning plastic.
- Model
- HP Officejet 6310 printer
- Serial number
- CN67PCG0FV
- Where
- Inverness, California: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand HP, made or sold by Hewlett-Packard Company
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 2, 2012, sent to the company Sep 18, 2012, published by CPSC Oct 2, 2012
The product, in the report: Stand Alone Printer/Four in One
Manufacturer Printer with manufacturer cartridges that have melted inside the unit to the point that there is no plastic remaining.
He had smelled burning earlier but did not know where it was coming from.
The printer was plugged in with surge protector intact to access fax.
Caller was going to print from this printer on August 1st, 2012 and when printer would not print he looked inside and saw that plastic had melted away.
There was not even a pool where it would have melted and reformed.
Printer was printing perfectly July 31, 2012.
Consumer contacted manufacturer the night of August 1st, 2012 and filed a report.
- Model
- 7310 Office Jet
- Serial number
- MY71CR825N
- Bought from
- Staples, New York
- Bought
- Dec 15, 2008, about then
- Where
- North Bellmore, New York: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand HP, made or sold by Hewlett-Packard Company
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.