Hearth Record

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Dell office machines

1 report to CPSC, the latest made May 3, 2013. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • May 3, 2013the latest report was made
  • May 3, 2013the earliest
  • 0with the company’s comments
Brand
Dell
Maker
Dell Inc.Makers, importers or sellers, as the reports name them
Product
Office machinesPrinters, scanners, copiers and fax machinesCPSC’s product type: Business and Office Machines (code 571), in Electronics: Printers, Scanners, Copiers & Faxes

By month

1 report from June 2012 to May 2013; the most in May 2013, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
May 20131

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made May 3, 2013, sent to the company May 10, 2013, published by CPSC May 24, 2013

    The product, in the report: Dell 5100 CN Color Laser Printer

    Numerous years ago I bought a Dell 5100 CN color laser printer which I still use. Recently [REDACTED] done some software updates and the printer reported a PCL error when I tried to print a page. As I had to go out to the doctors today I ignored it and though I would look at it later when I got back, and print the documents I was working on, on top of the printer.

    A few minutes ago, which is about 12 hours later, I smelt something like smoke / burn and picked my documents up off the printer and they were very hot. The printer was also very very hot on the case, and even hotter inside to the point that it was to hot to touch.

    I do not know what caused the issues, but something is causing the printer to want to print, but fail before the printer finishes that job. I strongly believe that if I were not here, or noticed the slight smell as I am allergic / have sensitivity to what seems like everything, then the printer would have continued to heat up until the printer set on fire, which I am pretty sure would have then continued on to set my house on fire.

    Note that I have used this printer for 8 years without any issues. IF I use the printer with [REDACTED] it works fine, the problem only occurs when using [REDACTED] with the PCL Error. After about 20 minutes of waiting after the issue above, I tried printing from [REDACTED] which it did perfectly fine, but once again when I tried with [REDACTED] the same PCL error came up, so I shut the printer physically off this time.

    Also, this printer even though old is still very common as it is fast, generally reliable and inexpensive to use.

    I ask that you report of do something as this issue could potentially cause mass damage or cost innocent pople their life’s.

    Model
    5100 CN
    Serial number
    CN-OH6899-71971-518-A069
    Bought from
    Dell Reseller
    Bought
    May 1, 2005, about then
    Where
    Port Townsend, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Dell, made or sold by Dell Inc.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Office machines

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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