Vaio computers and video games
8 reports to CPSC, the latest made Jan 30, 2024. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Nov 4, 2026.
- 8reports to CPSC
- Jan 30, 2024the latest report was made
- Jul 28, 2011the earliest
- 7with the company’s comments
- Brand
- Vaio
- Makers
- Sony Electronics, ESI Enterprises, Inc. and VAIO CorporationMakers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
By month
The numbers, as a table
| Month | Reports |
|---|---|
| January 2024 | 1 |
| September 2019 | 1 |
| February 2018 | 1 |
| July 2015 | 1 |
| March 2012 | 1 |
| November 2011 | 1 |
| September 2011 | 1 |
| July 2011 | 1 |
How badly anyone was hurt
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 3 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 4 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.
-
No one hurt Made Jan 30, 2024, sent to the company Feb 15, 2024, published by CPSC Mar 1, 2024
The product, in the report: VAIO SX14 Laptop. Color black. Dimensions 12.5” x 8.75” x 0.75”.
My 2020 VAIO SX14 laptop began overheating and became hot to a touch. I took it to an IT technician who diagnosed a burst Li-Ion battery and promptly disconnected it from the motherboard. He stated that the battery was about to burst and explode causing a fire and complete destruction of the laptop. I contacted the VAIO customer service by email. First they denied the existence of my laptop despite being provided a model number and serial number. In later email they refused assistance with repair and replacement of defective battery. Subsequent contacts to VAIO U.S. reps were ignored by the company.
- Model
- Model # VJS142C11L
- UPC
- n/
a - Serial number
- S/
N 4566889 - Bought from
- https:/
/ us.vaio.com/ - Bought
- Oct 27, 2020
- Where
- Los Angeles, California: Home/
Apartment/ Condominium - Who was involved
- Age 65, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand VAIO, made or sold by ESI Enterprises, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Sep 15, 2019, sent to the company Oct 24, 2019, published by CPSC Nov 7, 2019
The product, in the report: Vaio Z Canvas with 8gb ram and 256gb ssd.
The battery in my Vaio Z Canvas laptop is swelling and seems to be on the edge of exploding. The swelling battery keeps pushing the back of the screen and first a gap between the screen and the case shows up, then the gap is growing bigger too. Have found a lot of victims online who have the same thing happening on their Vaio Z Canvas. Have contacted the company and the company refused to replace the dangerous battery with even normal cost.
- Model
- VJZ12AX0311S
- Bought from
- Microsoft Store
- Bought
- Feb 10, 2016, about then
- Where
- College Station, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 26, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Vaio, made or sold by VAIO Corporation
- How badly, in CPSC’s words
- Incident, No Injury
-
First aid Made Feb 9, 2018, sent to the company Jun 4, 2018, published by CPSC Jun 18, 2018
The product, in the report: Laptop
I have a SONY VAIO SVF13N17PXS and the bottom of it gets VERY hot and so does the connector. While unplugging the connector, I burnt thumb and forefinger and had to put ice on it.
The side of the other day while in bed sick, I had it on my stomach and smelled material getting hot, like an iron left sitting on material. I lifted it up and my stomach was all red.
I have a laser temperature sensor and I just decided to measure the following; I have pictures showing the temperatures) Bottom: 134 degrees Fahrenheit Side/connector: 127.5 Fahrenheit
- Model
- SVF13N17PXS
- Serial number
- 546499670000886
- Bought from
- Best Buy, Minnesota
- Where
- Concord, California: Home/
Apartment/ Condominium - Who was involved
- Age 65, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand VAIO, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
Hurt, no treatment Made Jul 16, 2015, sent to the company Jul 24, 2015, published by CPSC Aug 7, 2015
The product, in the report: Black Vaio Sony Flip Screen PC Laptop
I purchased the Vaio Flip PC Laptop in April 2014, which was then recalled on July, 2014 due to fire hazards. I only recently learned about the recall that was announced last year. I’ve had many issues with this laptop, and paid 300 in repairs but continued to experience hinge and monitor issues. The main reason I am writing this report is because when I plugged in the power cord, there was a fire burst when the power cord came in contact with the power source. The fire burst also burnt my bed sheet that the laptop was placed on, and I received a minor but still painful burn on my left hand index finger. I believe my laptop should be returned to Sony, and I should also receive a refund for this hazardous device.
- Model
- SVF14NA1UL
- Serial number
- 54649956 0034935
- Bought from
- Best Buy
- Bought
- Apr 1, 2014, about then
- Where
- seattle, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 27, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand VAIO, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Mar 27, 2012, sent to the company Apr 4, 2012, published by CPSC Apr 18, 2012
The product, in the report: Sony vaio laptop
I own a Sony Vaio VPCF11 series. I have been having problems with it getting very hot and the plug and battery pack getting very hot. I first ordered a new battery plug to see if that resolved the problem. It did not, it got hot again and melted at the plug in site. I took it to a repair service close to my home feeling it was a problem with the plug. He said he couldnt see anything wrong he could fix I would have to contact sony, he ordered a new plug for me. It happened again. I ordered another plug. All the while the computer continued to heat up and the fan ran constantly. I then started to research where to send the computer back to sony and saw there had been multiple recalls regarding my problems with the computer and the plug battery pack. I called sony. They said they would fix the problem and they sent me a box. I need to add that I downloaded the fix that the sony website suggested and it did not solve the problem. I sent the computer to sony they had it for 2 weeks and they just notified me by email that I have to pay for their repairs because someone opened up the unit and soldered something. I said well if I had known about the recall I would never had taken it and spent the amount of money I had spent trying to find the problem. They are giving me a hard time saying the heating was not a problem. I do not lie and I would not have sent my laptop away if it wasnt the issue the recall stated.
- Model
- vpcfm11 series
- Bought from
- Best Buy
- Bought
- Aug 1, 2010
- Where
- Apollo, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand vaio, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Nov 1, 2011, sent to the company Nov 8, 2011, published by CPSC Nov 23, 2011
The product, in the report: Laptop Computer
Sony Vaio model #VPCF115FM overheated and power cord was extremely hot to the touch. This may be affecting the internal components of the laptop.
- Model
- VPCF115FM
- Serial number
- 275149323011935
- Bought from
- Best Buy
- Bought
- Feb 12, 2010
- Where
- Lambertville, New Jersey: Home/
Apartment/ Condominium - Who was involved
- Age 43, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Vaio, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Sep 7, 2011, published by CPSC Sep 28, 2011
The product, in the report: Laptop Computer
I have a Sony Vaio VGN-SZ750N laptop computer. This device discharges a constant, direct current, shock through the user when the touchpad and/or chassis. This discharge is enough to feel highly uncomfortable to a grown adult.
This device was returned at the request of Sony who in turn did not fix the issue after holding the device for three weeks longer than agreed upon. The device was under the direction of the San Diego office for this time and to address the issue I was provided a new AC/DC power adapter. This does not correct the problem. I filed a complaint with the BBB and was only offered a refund if I could provide a receipt. The device was purchased from the Sony Store the summer of 2008 and I, as well as Sony, am unable to locate an original receipt.
- Model
- VGN-SZ750N
- Bought from
- Sony Store, Massachusetts
- Bought
- May 14, 2008, about then
- Where
- Cranston, Rhode Island: Home/
Apartment/ Condominium - Who was involved
- Age 28, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Vaio, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
Hurt, no treatment Made Jul 28, 2011, published by CPSC Aug 19, 2011
The product, in the report: Sony Vaio VPCEA24FM Blue
I purchased my Sony Vaio laptop in September 2010 from Best Buy. It worked great until about December, when the fan became unusually loud, and the device would heat up to temperatures that would cause burning if put in direct contact with the skin. I did research on the internet to find that the same device of a similar model had been recalled for this exact thing. I contacted Sony, and a technician call was set up. Three days later my hard drive failed. The fan was fixed, and then a few days later the harddrive was replaced.
Customer service abominations aside, since this replacement the following parts have been replaced: the motherboard, the wireless networking device, the cd drive, the RAM (twice) thermal module, the palm rest, the LCD rubber, the bevel for the lid and the audio cushion. My LCD panel is now going out in cells. Also, again the fan has become audible and the device causes burns when in contact with skin. At the current moment the underside of the device is reading 96 degrees Fahrenheit.
- Model
- VPCEA24FM/
L - Serial number
- 275232303008689
- Bought from
- Best Buy, Arizona
- Bought
- Sep 3, 2010
- Where
- Mesa, Arizona: Home/
Apartment/ Condominium - Who was involved
- Age 24, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Vaio, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.