Ubiquiti computers and video games
2 reports to CPSC, the latest made Sep 20, 2023. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 2reports to CPSC
- Sep 20, 2023the latest report was made
- Dec 27, 2022the earliest
- 1with the company’s comments
- Brand
- Ubiquiti
- Maker
- Ubiquiti IncMakers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
Other ways the reports write the brand (1)
“Ubiquiti, UI, Unifi, Unifi Protect”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| September 2023 | 1 |
| December 2022 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
- No incident, no one hurt 1 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Sep 20, 2023, sent to the company Sep 22, 2023, published by CPSC Oct 6, 2023
The product, in the report: Their product page: https://store.ui.com/us/en/collections/unifi-camera-security-nvr-compact Compact UniFi Console used to run the UniFi software suite. Integrated 1TB HDD Connect and power using PoE Optional USB-C power with Quick Charge 2.0/3.0 compliant adapter only Full UniFi OS and UniFi application support [REDACTED] for instant setup Color: Gray, Aluminum Dimensions: 131.2 x 27.1 x 134.2 mm (5.2 x 1.1 x 5.3”)
I noticed that my device (Ubiquiti Unifi Cloud Key Gen 2 Plus) which was equipped with an internal battery no longer provided backup power. Upon researching the situation I saw numerous reports of battery swelling with these units, so I contacted support. Support refused to do anything about it stating it was outside of the warranty period, even though I was simply requesting that they repair it for an out-of-warranty fee. Frustrated I decided to remove the battery myself and I discovered that the battery was severely swollen, double the original thickness on one cell. The heat generated by these devices exasperates the problem and sooner or later the other cell was going to swell as well. This could have caused anything from leaking electrolyte and internal damage to the device to external smoke and heat damage, up to and including a fire hazard. I have removed the defective battery and the unit is now safe, but the company refused to do anything about it and they are potentially putting people at risk. The official recommendation I got from their support team was this: “As you mentioned the possibility of a swollen battery, it’s important to note that in such cases, visible signs of swelling would typically be seen on the Cloud Key itself. Since your Cloud Key is still functional, we encourage you to continue using it.” The case is made of 2mm thick aluminum and is incapable of swelling with the battery so there is no possible way aside of disassembly to determine if the problem exists. Also the fact that they suggest to continue using the device with a known safety defect is alarming. Instead they should be repairing these under an extended warranty period given they recognized the problem as a design flaw and no longer include batteries in new versions of the product.
- Model
- UCK-G2-PLUS
- UPC
- Unavailable
- Serial number
- 74ACB9DF9C55
- Bought from
- store.ui.com
- Bought
- Oct 10, 2020
- Where
- Eagle Mountain, Utah: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Ubiquiti, UI, Unifi, Unifi Protect, made or sold by Ubiquiti Inc
- How badly, in CPSC’s words
- Incident, No Injury
-
No incident, no one hurt Made Dec 27, 2022, sent to the company Jan 4, 2023, published by CPSC Jan 19, 2023
The product, in the report: Ubiquiti Cloud Key Gen2, described fully at https://store.ui.com/collections/unifi-protect-accessories/products/unifi-cloudkey
Ubiquiti network control product, the Ubiquiti Cloud Key Gen2, contained non-replaceable lithium battery in case that was not made to be opened. Battery swelled and leaked. Could have caused fire!
- Model
- UCK-G2
- Serial number
- [REDACTED]
- Bought from
- Directly from the manufacturer’s Web site
- Bought
- Mar 1, 2019
- Where
- Laramie, Wyoming: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Ubiquiti, made or sold by Ubiquiti Inc
- How badly, in CPSC’s words
- No Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.