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Surface Book computers and video games

15 reports to CPSC, the latest made May 14, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 15reports to CPSC
  • May 14, 2026the latest report was made
  • May 14, 2016the earliest
  • 1with the company’s comments
Brand
Surface Book
Maker
Microsoft CorporationMakers, importers or sellers, as the reports name them
Product
Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
Other ways the reports write the brand (7)

“Surface Pro 4”, “Surface Pro”, “Surface”, “Surface Book 3”, “Surface Book G1”, “Surface Pro 4 computer” and “Surface rpo for windows 8”

By month

1 report from June 2025 to May 2026; the most in May 2026, 1. 14 earlier reports, since May 2016, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
May 20261
October 20231
October 20221
September 20221
July 20221
June 20221
October 20211
September 20211
June 20211
March 20211
January 20211
September 20201
May 20201
September 20191
May 20161

How badly anyone was hurt

  • No one hurt 10 CPSC: Incident, No Injury
  • No incident, no one hurt 5 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made May 14, 2026, sent to the company May 19, 2026, published by CPSC Jun 3, 2026

    The product, in the report: Silver stock Microsoft Surface Pro

    While using my Microsoft Surface Pro 4, it became hot. Bottom left side of Surface was HOT to the touch. This unit is used in a home office, room is climate controlled with no exterior windows or secondary heat sources.

    Model
    Surface Pro 4
    Serial number
    015909463453
    Bought from
    Best Buy Anchorage AK
    Bought
    Feb 12, 2022, about then
    Where
    Lorraine, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Surface Pro 4, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Oct 6, 2023, sent to the company Oct 13, 2023, published by CPSC Oct 27, 2023

    The product, in the report: Microsoft Surface Book 3 Model 1899 i7 15” convertible laptop 32 gigs of ram

    Surface Book 3 battery in the screen portion of the computer is expanding. The representatives at Microsoft didn’t advise me to stop using the laptop nor did they advise me it was unsafe to fly with. They said “I probably shouldn’t”..

    The device is not user reparable and they informed me I’m out of warranty and out of luck. $649 to replace my 2 year old $3000 laptop

    The most unsafe part of this is their safety device. I know an expanding battery can burst. The laptop isn’t safe for my home, and it sure as [REDACTED] isn’t safe for airline travel.

    Please research expanding battery issues with Surface devices across the board. A very common problem. And it must be addressed.

    [REDACTED]

    These batteries are of much higher capacity than the Note 7 we had a ban on years prior.....

    It would be awful if one of these ignited in air.

    Microsoft must fix our devices for free - this is their quality problem. Not the consumers who struggled to scrape $3k together for a device that’s now a danger.

    Please note my biggest concern out of all of this is the lack of safety regard on Microsoft’s “Experts” side. I know better than to continue allowing the device around, but if I didn’t my apartment could be the consequence. Or worse if I was dumb enough to take it on a plane

    As of now it’s in a pelican case outside on a concrete pad, in case it decides to combust.........

    Model
    1899
    UPC
    400064634850
    Serial number
    010242501657
    Bought from
    Microsoft Store NorthPark, Dallas
    Bought
    May 22, 2020
    Where
    Rockwall, Texas: Home/Apartment/Condominium
    Who was involved
    Age 30, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Surface Book 3, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No incident, no one hurt

    Made Oct 17, 2022, sent to the company Oct 20, 2022, published by CPSC Nov 3, 2022

    The product, in the report: Microsoft Surface Pro 4 computer size about 11” x 8”

    I use my Microsoft Surface Pro 4 computer just about every day with a monitor. When I opened the cover of the computer one day, I noticed the screen on my has separated from the device. I contacted Microsoft on October 14, 2022 several times (different departments)to discover how they could help resolve this issue. I described the issue and they recommended that I do not use the computer because the battery could explode or catch fire. They no longer repair this product. They offered a trade in credit of $55.00. After I requested for another option to replace this computer since it seems to be a dangerous and defective product, they said they could not offer a replacement for my computer, but would send my contact information to another department in the event that a future program would become available to resolve this problem. There were no injuries. I told Microsoft they should take responsibility for their defective product and offer a replacement.

    Model
    Surface Pro 4 i5
    Serial number
    029776471653
    Bought from
    Best Buy
    Bought
    Nov 2, 2017
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Age 63, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Surface Pro 4 computer, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  4. No one hurt

    Made Sep 30, 2022, sent to the company Oct 7, 2022, published by CPSC Oct 24, 2022

    The product, in the report: Microsoft Surface Pro computer

    Microsoft Surface Laptop with known battery fault. Battery bulges case & Microsoft refused to replace but told me not to use it as it was dangerous

    Model
    Surface Pro
    Serial number
    1724 256GB 046847660953
    Bought from
    Best Buy
    Bought
    Jan 1, 2016
    Where
    Redwood City, California: Other Public Property/Office
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Surface Pro, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Jul 8, 2022, sent to the company Jul 13, 2022, published by CPSC Jul 27, 2022

    The product, in the report: Microsoft Surface Pro 4. Intel i5, RAM 4GB, 128GB Hard.

    I have an MS Surface Pro 4 notebook computer. This notebook has some yellowish tints that have appeared on both sides of the screen. The battery swelled up and the screen was raised. I am very concerned on safety issues for me and my family as this is my daily notebook computer.

    Model
    Surface Pro 4
    Serial number
    025734761753
    Bought from
    Microsoft Store, California
    Bought
    Nov 27, 2015
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Surface Pro 4, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  6. No incident, no one hurt

    Made Jun 8, 2022, sent to the company Jun 10, 2022, published by CPSC Jun 28, 2022

    The product, in the report: Microsoft Surface Pro 4 256 GB

    Microsoft Surface Pro 4’s (2-in-1 tablet) battery expanded, resulting in a bulge that pushes the screen out. I have experienced severe screen flickering issues just over 3 years after purchasing this brand new device from the Microsoft store (bought December 2016). Then, a free months after screen flickering issues, the tablet/laptop does not operate at all unless it is plugged in to a charging cable. I reached out to Microsoft, went into the store, and they told me that it is out of warranty. They did not inform me that there was a supposedly extended warranty for this defective device. I was only at most 2 months out of warranty!!! The only option they offered was that I pay $500 to receive a REFURBISHED device of the same model. No thanks. I continued using the product as I did not have a budget to buy another $1K+ device (bought an [REDACTED] for ~$500 at [REDACTED] for basic computer use). Now that my SP4’s screen is bulging out due to the expanded battery, I am afraid to charge it to restore the tablet back to manufacturer’s setting (since the product does not turn on without being plugged in). TERRIBLE!

    Model
    Pro 4
    Serial number
    006239162753
    Bought from
    Microsoft Store
    Bought
    Dec 21, 2016
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Age 25, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Surface Pro, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  7. No incident, no one hurt

    Made Oct 13, 2021, sent to the company Oct 18, 2021, published by CPSC Nov 1, 2021

    The product, in the report: Microsoft Surface Book (Device ID: FE4C5EA3-E349-4771-85BC-51F40E569659 Product ID: 00330-62889-19615-AAOEM) Model 00330-62889-19615-AAOEM

    Microsoft Surface Book (Device ID: FE4C5EA3-E349-4771-85BC-51F40E569659 Product ID: 00330-62889-19615-AAOEM) developed severe bulging battery causing the keyboard base to split open creating a fire and chemical hazard. Reported to Microsoft ([Case #:[REDACTED]]). Unit was no longer covered under warranty and Microsoft refused to repair or replace unless payment (~$500). Testimony from other Surface Book users indicates that if a device in this condition was presented to a Microsoft Store employee the issue would be resolved on the spot and a customer not permitted to leave the store with this dangerous condition. However, since Microsoft closed its stores in June 2020, this is no longer an option.

    Model
    00330-62889-19615-AAOEM
    Serial number
    FE4C5EA3-E349-4771-85BC-51F40E569659
    Where
    W Melbourne, Florida: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Surface Book, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  8. No one hurt

    Made Sep 20, 2021, sent to the company Sep 22, 2021, published by CPSC Oct 6, 2021

    The product, in the report: Microsoft Surface Pro 4 - tablet

    My Microsoft surface Pro4 started showing yellow discoloration on the screen over time. One day while using it, I heard a “ping” and the screen detached from the body of the device. Online research suggests this happened as a result of a swollen battery, which poses a fire/chemical danger and not repairable. I have not used the device since then.

    Model
    Surface Pro 4
    Serial number
    091293454953
    Bought from
    Best Buy, Massachusetts
    Bought
    Feb 1, 2016
    Where
    Bolton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Surface Pro 4, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Jun 17, 2021, sent to the company Jun 23, 2021, published by CPSC Jul 8, 2021

    The product, in the report: Microsoft Surface book, silver, 8GB RAM 256GB hard drive

    I purchased a Microsoft Surface book in 2016 with a 3 yr extended warranty, the first one had a battery issue that impacted the screen and it was replaced by MS in 2018/19, the replacement I was given started having issues early in 2020 with screen color and then bulging and a separated screen. I reported it to MS and they wanted me to pay $599 for a out of warranty replacement. I refused, then within the last couple weeks the batteries in the base have started to expand and caused the base of the laptop to split open. I contacted MS and provided them with pictures and video of the issue, they refused to help unless I pay them $599 I fear this will either explode, melt or start a fire.

    Serial number
    020105663957
    Bought from
    Microsoft Store
    Bought
    Jul 13, 2016
    Where
    Salt Lake City, Utah: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Surface book, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Mar 31, 2021, sent to the company Apr 8, 2021, published by CPSC Apr 22, 2021

    The product, in the report: Microsoft Surface Pro 4

    Surface Pro 4 battery swelling separated screen

    Model
    Surface Pro 4
    Serial number
    038459662553
    Bought from
    www.microsoft.com
    Bought
    Mar 1, 2016
    Where
    Columbia, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Surface, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  11. No incident, no one hurt

    Made Jan 2, 2021, sent to the company Jan 28, 2021, published by CPSC Feb 18, 2021

    The product, in the report: Surface Book Computer

    My Microsoft Surface Books Battery is swelling and extremely hot, it has separated the screen from the case, and I expect it to blow up sometime.

    Model
    Surface Book
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Age 61, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Surface Book, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  12. No incident, no one hurt

    Made Sep 30, 2020, sent to the company Oct 30, 2020, published by CPSC Nov 16, 2020

    The product, in the report: Surface Pro 4 , with an i7 processor, 16 GB of RAM, and 512 GB of Storage

    I recently began noticing yellowish-brownish areas on the left and right side of the display on my Surface Pro 4 device, predominately on the left side. This seemed to be heat related, since it occurred more, and the discolored area became larger, when the device was running hot, with the cooling fan constantly running at what appeared to be the maximum speed. Eventually, it was noticed that the left side of the display bulged out and became separated from the frame. I then began researching this further and filed a service request/case with Microsoft under the category/issue type drop down selection of “Lifted, separated, or bulging screen.” After multiple back and forth communications with Microsoft as part of the service request/case and additional research in regards to this I came to understand that the “Lifted, separated, or bulging screen” is due to the battery expanding, which separated the display from the frame. Microsoft responded with a boiler plate response, which has contradictory language within it:  in one sentence they state there is “no inherent risk or safety concern associated with these expanded batteries” and then immediately follow it with “the lithium ion batteries used in Surface devices contain materials that can injure skin, eyes, and lungs if punctured” and “Surface devices with expanded batteries should not be connected to AC power as it could possibly lead to rupture;” which is not a misuse according to their labeling, i.e., you should be able to use the device while connected to AC power/a docking station (this is predominately how we use the device), however, a product design flaw created a condition where it cannot be used while connected to AC power/a docking station due to a safety concern according to them.

    The device is now unusable, according to Microsoft, while plugged in due to a safety concern given the potential for the expanded battery to rupture.  Additionally, it can’t be used when it is unplugged given the potential for a safety concern with the battery, i.e., it can’t be carried around, left powered on unattended, taken on a plane, etc., given the state of the battery and the potential for it to continue to expand and rupture, or to rupture in its current expanded state.  This is a safety issue that is still occurring with product in the field and it needs to be addressed. I have seen numerous complaints online in regards to this issue.  In some cases it was stated that the device/battery “caught fire and exploded,” evident from images that were provided in that case as well. Additionally, Microsoft knows this is an unsafe condition due to the expanded battery condition regardless of whether or not it is being charged or discharged, i.e., being used, given that they stated if the device was returned for replacement a “special return box must be used for shipping the damaged Surface.”

    They have chosen to deal with this unsafe condition by putting out the boiler plate statements previously referenced (only after a customer has brought their particular occurrence to Microsoft’s attention; customers should be made aware of this before it happens, without having to research the condition and finding out about the unsafe condition on their own), and by trying to get some defective product out of the field by replacing it if it is three years and under, where the time period was based on profit/loss and not on safety.  I am hoping that Microsoft will eventually get to a safety recall in regards to this, hopefully before there are additional occurrences of batteries/devices exploding and catching fire, and before anyone gets hurt. The service request/case that I have filed with Microsoft is still open and continuously being escalated since they will not replace the failed and unsafe device without charging a substantial fee. I just want the ability to use a safe product, a product that I paid significant money for, for longer than four years.  Especially now, when this product (a PC) is needed more than ever.  I don’t think that is too much to ask for.

    Model
    Surface Pro 4
    UPC
    N/A
    Serial number
    010575361053
    Bought from
    Microsoft Online Store
    Bought
    Jul 8, 2016
    Where
    Colgate, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 11, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Surface Pro 4, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  13. No one hurt

    Made May 21, 2020, sent to the company Jun 24, 2020, published by CPSC Jul 9, 2020

    The product, in the report: Microsoft Surface Book G1 16GB mem 512 SSD

    I own a Surface Book G1 from Microsoft (2 in 1 laptop with detachable base). 3 years 8 months old. The batteries have begun to swell causing distortions to the case and base. Microsoft has acknowledged it is an issue but is requiring end users to pay upwards of $600 to get fixed/replaced. This is a fire and health hazard if these batteries fail. A quick forums search finds there are hundreds of such cases.

    Where
    Unspecified: Other
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Surface Book G1, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Sep 27, 2019, sent to the company Oct 21, 2019, published by CPSC Nov 4, 2019

    The product, in the report: Microsoft Surface Book - 256GB / Intel Core i7

    Bought a high-end Microsoft Surface Book laptop 3-4 years ago. Over the last couple months I’ve noticed the screen is bulging due to the battery behind it expanding. This also causes discoloration along the edges of the screen. I’m concerned the battery is getting dangerous.

    Contacted Microsoft and it appears to be a known issue. They’re offering free replacements, but only for 3 years after purchase date. Mine is outside of that window.

    This is not due to neglect or misuse on my part. It’s a flaw that Microsoft should address regardless of date of purchase due to its danger. Laptops should work for 5 years before replacement or dangerous battery degradation.

    Model
    Surface Book
    UPC
    889842051124
    Serial number
    188284454754, 005533554857
    Bought from
    microsoft.com
    Bought
    Dec 6, 2015
    Where
    Santa Barbara, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Surface Book, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made May 14, 2016, sent to the company May 23, 2016, published by CPSC Jun 7, 2016

    The product, in the report: Windows Surface pro 8 serial number 054712230853

    This regarding my Surface pro for windows 8 my serial number is: 054712230853.

    Please note there is ALREADY a recall program in place for the Distal end of the power cord (that goes into the wall). This is under surfacepro/com recall

    This is regarding the complete opposite end to which some at the recall center have stated they are replacing r/t fires but to date all I get is lies and protraction from the various section handling this window product.

    This product twisted at where the power cord connects to the computer and started a fire on my bed.

    Model
    Surface pro windows 8
    Serial number
    054712230853
    Bought from
    Best buy, California
    Bought
    May 1, 2014, about then
    Where
    garden grove, California: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Surface rpo for windows 8, made or sold by Microsoft Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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