Sony computers and video games

18 reports to CPSC, the latest made Nov 4, 2024. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

18reports to CPSC
Nov 4, 2024the latest report was made
May 11, 2011the earliest
17with the company’s comments

Brand: Sony
Makers: Sony Electronics and Sony Computer Entertainment America LLCMakers, importers or sellers, as the reports name them
Product: Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

By month

1 report from December 2023 to November 2024; the most in November 2024, 1. 17 earlier reports, since May 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
November 2024	1
November 2014	1
March 2014	1
February 2014	1
September 2013	2
November 2012	1
August 2012	1
June 2012	1
May 2012	1
February 2012	1
November 2011	1
September 2011	1
August 2011	1
July 2011	1
June 2011	2
May 2011	1

How badly anyone was hurt

First aid 4 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 4 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 2 CPSC: Injury, Level of care not known
No one hurt 8 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Nov 4, 2024, sent to the company Nov 12, 2024, published by CPSC Dec 4, 2024

The product, in the report: PlayStation PSP handheld console - lithium rechargeable battery

Saw a post about PlayStation PSP handheld console lithium batteries being very old and expanding dangerously due to age.
I checked my device and the battery had expanded enough to unlock the battery lid, and some of the casing was craked.
There no injuries at my house, but I’ve heard lithium batteries can be very flamable and cause injuries if they are not disposed off correctly.

Bought from
Gamestop
Bought
May 1, 2016
Where
United States: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Computer Entertainment America LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20241104-A7A7D-2147335544. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 29, 2014, sent to the company Dec 8, 2014, published by CPSC Dec 22, 2014

The product, in the report: Sony VAIO 15 inch Flip LAPTOP

I was using my Sony Flip laptop 15 inch as a tablet and felt severe burning sensation on my left palm. I immediately realized it was laptop over heating which had burnt my hand. I pushed the laptop out of my hand and saw my palm burnt. I have reported the incident to sony company and they would like me to ship the laptop to them to examine it.

Model
SVF15N190X
Serial number
546799930000999
Bought from
SONY.COM
Bought
Feb 24, 2014
Where
New York, New York: Other
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand SONY, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/8/2014) Sony Electronics: Sony has contacted this customer to evaluate his product but has not been provided an opportunity to conduct an examination. That said, based on the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.
(1/12/2015) Sony Electronics: After further investigation with the customer and evaluating the product in question, Sony has determined that the product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard.

CPSC report 20141129-11BC0-2147438432. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 20, 2014, sent to the company Mar 28, 2014, published by CPSC Apr 11, 2014

The product, in the report: Silver sony vaio laptop

Hello my name is [REDACTED] and I am writing to report the sony vaio vgnfs980 and it’s battery the vgpbps2a as unsafe products. Shortly after purchasing my laptop it would overheat usually only turning my thighs red for a few minutes unless I wasn’t able to move my laptop fast enough to another location off of my body.
[REDACTED]

Model
vgnfs980
Where
Unspecified: Unspecified
Who was involved
Age 25, Female
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/10/2014) Sony Electronics: Sony has reviewed this report . From the limited information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Customer contact information was not provided, so Sony is unable to contact the customer to verify the claims in the report or to conduct further investigation.

CPSC report 20140320-9F603-2147446198. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 12, 2014, sent to the company Feb 21, 2014, published by CPSC Mar 10, 2014

The product, in the report: Sony Vaio Pro SVP13215PXB

I was using my new Sony Vaio Pro SVP13215PXB Laptop while it was plugged in and in about 15 minutes it overheated causing a large red-hot inflammation on my lap.

Model
Sony Vaio Pro SVP13215PXB
Serial number
54591630-0001979
Bought from
Sony Store
Bought
Aug 5, 2013
Where
New York, New York: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/21/2014) Sony Electronics: After further investigation with the customer and evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard.

CPSC report 20140212-C62A9-2147447293. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 10, 2013, sent to the company Sep 17, 2013, published by CPSC Oct 1, 2013

The product, in the report: Sony Vaio Laptop Model PCG-71318L

Sony Viao Laptop Model Number PCG-71318L heats up and shuts off, this is giving skin irritation , Itching and burning sensation.

Model
PCG-71318L
Serial number
275281303020200
Bought from
Best Buy
Where
cupertino, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Child
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/19/2013) Sony Electronics: Sony has contacted this customer to evaluate the product but has not been provided an opportunity to conduct an examination. That said, based on the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.

CPSC report 20130910-D258C-2147452164. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 9, 2013, sent to the company Sep 16, 2013, published by CPSC Sep 30, 2013

The product, in the report: Sony Vaio vpcf115fm Black Laptop

I bought the Sony Vaio VPCF115FM from Best Buy in July of 2009. The very first day I had the Vaio, I experienced overheating problems. After doing some research, “these notebook computers may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product’s keyboard or external casing, and a potential burn hazard to consumers.” The information about the recall is found on the Sony website at: http://esupport.sony.com/US/perl/news-item.pl?template_id=1&news_id=401.
According to the recall page: “If you have one of the VPCF11 or VPCCW2 series models, Sony recommends that you download and install a firmware update specifically designed to prevent the potential overheating symptom.”
After downloading the firmware update and install, the only thing that I noticed that was different was that the fans would run at full speed all the time. Whether I was browsing the web or watching a movie, the noisy fan would be running at 100%. This update did not fix my problem. I was still getting temperature readings above 100 degrees Celsius (the temperature at which water boils). This laptop gets so hot, that it will cause a burn if set on your lap. This is not only a safety hazard but a fire hazard. Whenever my Vaio reaches processor temperatures of over 100 degrees Celsius, it shuts off due to overheating.
I currently own a business repairing computers, networking businesses, building custom PC’s, and doing web design. I have a bachelors degree in computer science and minored in information systems. Basically, I have a well rounded knowledge of computers and how they work. I also know that processor temperatures over 100 degrees Celsius at under 50% RAM usage is completely unacceptable.
A while back I attempted to have Sony service my laptop without success. After talking with many different people in customer service, I was told that there was nothing I could do and that my call could not be escalated any higher. Since no one was helping, I did some research and got a hold of the emails to the CEO’s and other important sony chairmen. I sent them the following email and I believe the only reason they decided to help me was because I send a mass email out to people high up in the Sony department. Below are excerpts from an email I sent them last year:
“I first called about this issue in August of 2011, and was shipped a prepaid box to send my unit out for repair. As I mentioned earlier, I am a computer science student and at the time I was starting school and did not have time to ship my unit for repair. I called at the beginning of January 2012 and requested a new box be sent so I could ship my computer for repair. After sending my unit out for repair, I got an email from the facility in Lerado, TX. The email is as follows:
“Dear Valued Sony Customer We have completed the repair estimate for your unit based on the information you provided us. The estimated charges for your repair is labor charge $ 99.99 and parts charge $ 100.00 plus applicable sales tax. Please contact us at your earliest convenience by phone or email to approve or refuse this estimate. Our contact information is listed below. To help us expedite your repair please have your credit card number ready when you call. For your security we do not suggest including your credit card number in an email response. Thank you for choosing Sony and feel free to contact us if you have any questions regarding your service request. Customer Information Notification: [REDACTED] Model : VPCF115FM/B Serial : 27514932-3004946 Event ID : [REDACTED]
I called and spoke to [REDACTED] at the Lerado, TX repair facility today, February 13, 2012. I asked her why I was being charged $200 for repair on my unit. She informed me that the $200 was to repair the audio out jack on the laptop, and that the technician found NO overheating problem. After talking with [REDACTED] for a few minutes, I asked her how there could be NO overheating issue, yet the computer is recalled for that very reason and that the computer got hot enough to cause burns when touched. She did not have an answer, other than “we stand by our technician’s results and that there is NO overheating issue”, which there clearly is.
I asked [REDACTED] to be escalated and she gave me the phone number for Vaio hardware support. I called at 10:00AM and spoke with [REDACTED]. I explained my situation to [REDACTED] and he escalated my issue to customer relations. I spoke with [REDACTED] in customer relations at 10:30AM. After talking with her about my issue, she called the Lerado, TX facility while I was on hold. When she came back on the phone, she told me that the technician found NO overheating problems with the unit. I again asked, “how can there be no overheating issue with the unit, yet it is too hot to touch?” She had no answer. She asked me what I wanted replaced to fix the issue, and I told her a new system board. I asked her to escalate me to the next level and she attempted to transfer me to the national customer relations department. [REDACTED] came back and said that they were busy and would call me back.
I am writing to you to not only address my issue but to address the poor, unsatisfactory support and customer relations department. I feel as though I am being charged $200 to repair an audio jack, when I sent my computer to be repaired for an overheating problem in the first place. I am telling you, the computer is NOT safe and poses a burn hazard as well as a fire hazard. If my issue was addressed with care, I would not be writing to you for a solution. What I am most upset about is that this is a recognized issue with the unit, it is recalled, and that no one seems to want to fix my issue. Instead, it is being claimed that there is no problem with it overheating, but that they will fix my audio jack for $200.
Here are the reference and work order numbers that were provided to me during this whole process: REF# [REDACTED] WO# [REDACTED] WO# [REDACTED]
After sending the email to the important people of Sony, I got a call. The person I talked to told me that they were going to take care of my problem free of charge. I requested that the motherboard be replaced to fix the overheating problem. I sent my vaio back to Sony, and within about a week received it back in the mail. Upon inspection of the “fixed” vaio, I noticed that they did manage to fix my audio jack (which I told them I didn’t want replaced). I’m not completely sure as to whether or not they replaced the whole motherboard, but regardless I still had major overheating problems.
Here it is, 9/8/2013 and I stumbled upon the saferproducts.gov website and decided to make an incident. My vaio still overheats and some of the hardware is starting to go bad, since heat causes computer components to wear and break faster than properly cooled components. At this point, the only thing Sony could ever do to keep me as a customer would be a full refund for $1299.99 + tax or the amount credited towards a new Sony laptop. As of now, I tell all friends, family, and customers of mine (I repair and sell PC’s) to avoid buying Sony because of the poor customer service and because my problem was never solved. I am writing this to warn others of Sony’s customer service and all the problems I had dealing with them, and still my problem remains unsolved.
I included two images, one of temperatures reaching 99 degrees Celsius at only 49% memory usage, and the other showing all 4 processor cores above 90 degrees Celsius at 53% memory usage. Computers run well at around 70 degrees Celsius, not 90+.

Model
Vaio VPCF115FM
Serial number
275149323004946
Bought from
Best Buy
Bought
Jul 21, 2010, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 21, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/20/2013) Sony Electronics: Sony originally evaluated the product in question at our service facility on February 2, 2012. Although it appeared that the appropriate and needed BIOS update for this model unit had been installed by the customer on May 13, 2011, further evaluation of the unit found and concluded that the cooling fan vent was being significantly blocked by an accumulation of dust and lint within the system, and that this blockage was leading to the heat issue that the customer is reporting. Service of the unit and cleaning of the fan were performed, and an additional repair of the audio jack was provided by Sony as an accommodation and the unit was returned to the customer. That said, as a result of Sony’s evaluation of the computer at issue, Sony has determined that the product in question does not contain a defect which could pose a substantial product hazard and does not create an unreasonable risk of injury. As a result of this report and the customer’s continued claims, a Sony representative attempted to contact the customer directly to follow-up and conduct further investigation. To date, Sony has not yet been able to contact the customer further to investigate and discuss his recent report. At this point, other than the customer’s reported claim that his “problem still remains unresolved,” Sony has no reason to believe that the product contains a defect which could pose a substantial product hazard and does not create an unreasonable risk of injury.

CPSC report 20130908-18F60-2147452208. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 30, 2012, sent to the company Dec 10, 2012, published by CPSC Dec 26, 2012

The product, in the report: Sony Vaio Laptop Computer

I have a sony VPCEC390X laptop that has been overheating and has had other issues related to functionality since the date of purchase. After making several phone calls to Sony Support, it took so long to get a box to ship it for repair that the computer was now out of warranty and Sony said that I’d be responsible for repairs. The overheating is to such a degree that all the labels on the underside of the laptop are burnt, and if I don’t use a cooling pad under the laptop it doesn’t take long before it starts to feel like my skin is burning or that damage may be happening to my furniture. Repeated attempts to solicit assistance from Sony regarding their support issues has yielded me no other alternatives beyond seeking assistance elsewhere. I have been trying for nearly 2 years to get some sort of help with this faulty product, I am at the point where I will either have to purchase a new PC or pay for repairs for a product that should have been repaired under warranty.

Model
VPEC360X
Bought from
Sony Online Store
Bought
Nov 2, 2010, about then
Where
Schofield, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 28, Female
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/14/2012) Sony Electronics: Sony has contacted this customer to evaluate his/her product but has not been provided an opportunity to conduct an examination. That said, based on the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.

CPSC report 20121130-B954A-2147461427. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 26, 2012, sent to the company Sep 5, 2012, published by CPSC Sep 19, 2012

The product, in the report: This is a Sony Vaio VPCCW2AFX/B laptop purchased in 2009.

This laptop was purchased in 2009 and began overheating then. The laptop caused a blanket to be burned that was sitting under it while on the couch downloading songs from [REDACTED]. The laptop was turned off, brought in for service, determined to be fully functional, and was given back to me. Later, it caused red burning on the legs. This laptop was then sold for parts after the issue was failed to be fixed. It has now been acknowledged that this laptop could have been repaired for free -- but it is better to file a report now than later on this laptop

Model
Sony Vaio VPCCW2AFX/B
Bought
Jan 1, 2009, about then
Where
STEVENS POINT, Minnesota: Home/Apartment/Condominium
Who was involved
Age 21, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/13/2012) Sony Electronics: This product is covered by a Sony voluntary recall program previously announced. See http://esupport.sony.com/US/perl/support-info.pl?info_id=377. Customer has indicated the product was sold for parts making it no longer available for service.

CPSC report 20120825-87B16-2147464407. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 11, 2012, sent to the company Jun 19, 2012, published by CPSC Jul 3, 2012

The product, in the report: VPCF115FM/B laptop

Laptop runs so hot it leaves heat impressions on things around it (even with a cooling pad). The device gets so hot even after only a couple minutes that it burns the skin on my writs from typing. The computer screen turned blue and now has a black screen. I am concerned this thing will cause a fire and/or cause injuries.

Model
Sony Vaio VPCF115FM/B
Bought from
Best Buy
Bought
Feb 1, 2010
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/28/2012) Sony Electronics: This product appears to be covered by a Sony voluntary recall program previously announced. See http://esupport.sony.com/US/perl/support-info.pl?info_id=377. Customer contact information was not provided, so Sony is unable to contact customer for further support. ]: See the following CPSC tips on notebook computer use: http://www.cpsc.gov/cpscpub/prerel/prhtml06/06271.html

CPSC report 20120611-C002B-2147466721. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 27, 2012, sent to the company Jun 5, 2012, published by CPSC Jun 19, 2012

The product, in the report: Pink Sony Vaio Laptop Computer, VPCWW2FX model number.

Sony Vaio Laptop VPCWW2FX1has been overheating badly even after installing BIOS firmware update. Problem is progressively worsening. I have been burned several times by the laptop- no serious wounds yet because I no longer use the laptop. Also overheats surfaces it is placed upon.

Model
SONY VAIO VPCWW2FX
Bought from
HHGREGG
Bought
Jun 10, 2010, about then
Where
Lexington, Kentucky: Home/Apartment/Condominium
Who was involved
Age 20, Female
The reporter’s relation to them
Self
As this report names them
Brand SONY, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/8/2012) Sony Electronics: After evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard. The unit evaluation showed traces of liquid spill and corrosion in related areas and a repair estimate is being provided to the customer.

CPSC report 20120527-D03BA-2147467216. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Feb 20, 2012, sent to the company Feb 28, 2012, published by CPSC Mar 13, 2012

The product, in the report: Sony laptop VPCCW21FX

While using Sony VAIO VPCCW21FX, i got severe skin burn/rash on my lap. I am using the laptop with the latest firmware but the laptop still get’s extremely overheated while the usage on the bottom left hand side.

Model
Sony VAIO VPCCW21FX
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(3/5/2012) Sony Electronics: Sony has contacted this customer to evaluate his/her product but has not had an opportunity to conduct an examination. From the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. (9/24/2012) Sony Electronics: After further investigation with the customer and/or the evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contain a defect which could pose a substantial product hazard.

CPSC report 20120220-628D6-2147470018. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Nov 11, 2011, sent to the company Nov 21, 2011, published by CPSC Dec 6, 2011

The product, in the report: Sony Vaio Laptop VPC F1-37FX

This laptop over heats. I’ve set it on my bed and it’s gotten extremely hot to a point where I’m concerned to keep around material that could be flammable. It overheats when it is left on and also when I’m playing a computer game on there. The heat from the fan has burned my leg before and I can’t use it on my lap.

Model
VPCF137FX
Serial number
27527532 3001771
Bought from
Tigerdirect.com
Bought
Jan 5, 2011, about then
Where
Orland Park, Illinois: Home/Apartment/Condominium
Who was involved
Age 21, Male
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(11/28/2011) Sony Electronics: Sony has contacted this customer to evaluate their unit regarding this report. As of today, Sony has not been able to evaluate this unit. (9/21/2012) Sony Electronics: Sony has contacted the customer to evaluate his product and has not had the opportunity to conduct an examination of the product. From the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Sony has resolved the customer support issue.

CPSC report 20111111-36EA2-2147473413. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 26, 2011, sent to the company Oct 13, 2011, published by CPSC Oct 27, 2011

The product, in the report: notebook computer

Notebook computer ignited a small fire in a residence. The fire appears to have started in the battery compartment of the computer.

Model
PCG-7HIL
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/18/2011) Sony Electronics: After evaluating the product in question, Sony found the battery that was involved in this incident to not be a Sony product but an after market item purchased by the customer.

CPSC report 20110926-7347C-1203285. Submitter: Local Government Agency Search for it on SaferProducts.gov
First aid
Made Aug 10, 2011, published by CPSC Aug 31, 2011

The product, in the report: LAPTOP computer

I am writing this in order to prevent anyone else getting hurt. I bought my SONY VPCF115FM MAY 2010 from Best Buy. I noticed immediately how the fan ran all of the time and felt hot.. I bought a Logitec desk with a fan hoping this would fix the problem. It didn’t. I received an email 7-8-10 and 8-13-10 from Sony instructing me to update the BIOS firmware. It did not help the problem. Over time, the computer became worse, now it gets so hot that it shuts down. When you touch the computer, it is hot. I wrote a complaint to Sony. They emailed me a long distance number that I called and waited on hold for fifteen minutes. After hanging up, I tried to call the next day with the same holding time. I attempted the call the following day, after holding ten minutes, finally, someone answered the line. After a long discussion with the Customer Service Rep., he reluctantly agreed to send me a box to ship it to Sony to repair. This was over three weeks ago, I don’t have a box! All I receive is emails instructing me to call the long distance number. This makes the third Sony Lemon that I bought! Only this time, this product is a FIRE HAZARD! Sony has the worst Customer Service. In the mean time, I can’t use my lap top for more than thirty minutes without it becoming too hot to touch or crashing. After researching on the internet, I noticed many people have this same issue and they also complain that the Customer Service has been worthless. Today was the final straw, I actually burnt my hand resulting with a blister. This model is dangerous!

Model
SONY VPCF115FM
Serial number
27514932-3037248
Bought from
BEST BUY, Missouri
Bought
May 20, 2010, about then
Where
APO, New York: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand SONY, made or sold by Sony Electronics
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/17/2011) Sony Electronics: With the initial information provided in this report, Sony is unable to determine yet if the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. However, Sony takes all such reports seriously and will investigate. A Sony representative will be contacting the customer shortly for support. (9/6/2011) Sony Electronics: Sony has attempted to contact the customer to evaluate his/her product and has not had an opportunity to conduct an examination. From the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.

CPSC report 20110810-DBBAB-2147476391. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 3, 2011, published by CPSC Jul 26, 2011

The product, in the report: vpccw22fx

Sony vaio laptop vpccw22fx continually overheats and shuts off without notice. The laptop also gets way too hot and will burn you if you touch the fan or the bottom of the device. They put out a BIO update about a year ago that was supposed to fix this overheating issue, yet it hasn’t fixed the issue since it is still occuring. Very dissipointed in this product. Costing $1000 and being only 3 months over the 1 year warenty i think that SONY ought to relplace this defective product. It poses a hazzard to consumers.

Model
vpccw22fx
Where
Addison, Illinois: Home/Apartment/Condominium
Who was involved
Age 20, Female
The reporter’s relation to them
Self
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/13/2011) Sony Electronics: With the initial information provided in this report, Sony is unable to determine yet if the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. However, Sony takes all such reports seriously and will investigate. A Sony representative will be contacting the customer shortly for support. (8/17/2011) Sony Electronics: After further investigation with the customer and evaluating the product in question, Sony has determined that product in question does not create an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.

CPSC report 20110703-D04A1-2147477615. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 26, 2011, published by CPSC Jul 19, 2011

The product, in the report: Sony Vaio laptop -- VPCF115FM

I purchased my Sony Vaio in February of 2010. It has always overheated, but about 6 months ago I started searching for a solution. I found the safety warning and BIOS update here: http://esupport.sony.com/US/perl/news-item.pl?news_id=401&mdl=VPCF115FM. Although I installed the BIOS update, nothing changed.
My laptop continues to overheat. The back of the laptop gets so hot that it’s not safe to touch. It frequently shuts itself down due to overheating. It is used only on a hard surface with an extra cooling riser for maximum air flow (http://www.amazon.com/gp/product/B001K7I608/ref=wms_ohs_product_img_T2). The level of heats threatens to melt the plastic of the case and damage the internal components. It would definitely burn skin. The temperature of the internal components is 90C according to SpeedFan (a program that gives access to the computer’s temperature readings).
My CPU (quad core i7) generally hovers around 5% and I never use more than 50% of my 6GBs of RAM. This is a heavy duty laptop that should not be overheating with its current level of usage. This is clearly an unsafe product.
Sony has informed me that because I’m 4 months out of warranty, there is nothing they will do to rectify the issue with my laptop. Technically, every laptop sold with this issue (and there are hundreds of thousands of them) is out of warranty -- they were manufactured between January and April of 2010. I just want a safe laptop that I don’t have to warn my children not to touch. If I move this laptop off a hard surface with extra cooling, it is definitely hot enough to damage property and burn skin. This product needs to be recalled -- it’s not a BIOS issue, it’s a hardware issue.

Model
Vaio VPCF115FM
Serial number
27614932 301181
Bought from
Best Buy
Bought
Feb 5, 2010
Where
Janesville, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/5/2011) Sony Electronics: Sony has contacted this customer to evaluate his/her product but has not had an opportunity to conduct an examination. From the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. (7/5/2011) Sony Electronics: As stated in the report, this product appears to be covered by a Sony voluntary recall program previously announced. See http://esupport.sony.com/US/perl/support-info.pl?info_id=377. A Sony representative will contact the customer shortly for support.

CPSC report 20110626-E16FE-2147477837. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 20, 2011, published by CPSC Jul 12, 2011

The product, in the report: Sony Notebook Model VGN-NW270F

I have Sony Notebook, model NW-270F.
The laptop starts overheating after using it for few hours. This is not normal.

Model
VGN-NW270F
Bought from
Best Buy, New Jersey
Bought
Nov 23, 2009
Where
metuchen, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand sony, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/28/2011) Sony Electronics: Sony has reviewed this report . From the limited information provided and after internal review, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. Customer contact information was not provided, so Sony is unable to contact the customer for further support.

CPSC report 20110619-DBCDA-2147478059. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 11, 2011, published by CPSC Jun 3, 2011

The product, in the report: Sony VAIO Personal laptop computer VPC-F11 series (exact model VPC-f1109x

ME:[REDACTED], Board Certified Physician, AND Chief Medical Information Officer (CMIO)
PRODUCT: Laptop Computer VPC F11 model (specifically VPC F1109x). Refurbished. bought directly from Sony.com on 12/12/2011. (I was unaware of recall on product 6/2010 due to overheating). Moved into brand new house at same time, and 15 amp circuit breakers( with arc fault protection) kept shutting off.
EVENT: Tripped 15 amp circuits approx 40-50 times, and i presumed I had a faulty house. After consulting two licensed electricians today 5/11/2011, it was deemed the house, and the four “faulty” circuit breakers were fine. and the root cause was the laptop. Professional Electricians opinion: short in the AC adapter and/or hardware.
Sony was contacted by email and phone. They were unwilling to address the issue citing “warranty” issues.
***As an MD, I am keenly aware public safety is not limited by ‘warranty’ statements. And the warnings on Sony and your web site suggest this is a PRODUCT DESIGN FLAW, not just one bum computer. *** I have strong concerns that others with more dated electrical systems will not shut down, and the computer may be a root cause of a house fire.
REQUEST: DUE DILIGENCE by SONY and CPSC to collect data and monitor if this is a valid concern, and prevent injury before it occurs.

Model
VPC F11
Serial number
3101223
Where
EVERGREEN, Colorado: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand SONY, made or sold by Sony Electronics
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/19/2011) Sony Electronics: With the initial information provided in this report, Sony is unable to determine yet if the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard. However, Sony takes all such reports seriously and will investigate. (6/24/2011) Sony Electronics: Sony has attempted to contact the customer to evaluate his product and has not had an opportunity to conduct an examination. From the limited information provided, Sony does not believe that the product in question creates an unreasonable risk of injury or contains a defect which could pose a substantial product hazard.

CPSC report 20110511-72BC5-2147479264. Submitter: Health Care Professional Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Sony computers and video games

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