Sony Vaio computers and video games
8 reports to CPSC, the latest made Jun 11, 2015. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 28, 2026.
- 8reports to CPSC
- Jun 11, 2015the latest report was made
- Oct 10, 2011the earliest
- 8with the company’s comments
- Brand
- Sony Vaio
- Maker
- Sony ElectronicsMakers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
Other ways the reports write the brand (2)
“Sony Vaio VPCF115FM” and “Sony Viao”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| June 2015 | 1 |
| March 2015 | 1 |
| February 2015 | 2 |
| October 2013 | 1 |
| September 2012 | 1 |
| April 2012 | 1 |
| October 2011 | 1 |
How badly anyone was hurt
- Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
- Hurt, no treatment 3 CPSC: Injury, No First Aid or Medical Attention Received
- Hurt, care not known 2 CPSC: Injury, Level of care not known
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 28, 2026. Updated daily.
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Hurt, care not known Made Jun 11, 2015, sent to the company Jul 8, 2015, published by CPSC Jul 22, 2015
The product, in the report: 17” lap top
Over the past year the consumer have been having trouble with the laptop overheating. In Dec. 2014 it blew the battery which was in good condition when it switched off because of the overheating problem. It subsequently blew the power adaptor. It overheats after 30 minutes of usage and I have burned my hands on more than one occasion.
The consumer did not require any medical attention.
The consumer went to the Sony store in [REDACTED] and was advised that Sony no longer manufactures laptops.
(01/2015) The consumer contacted the manufacture. The consumer was advised to take it to Best Buy. The consumer had already been to Best Buy.
(03/2015) The consumer contacted Sony. The consumer was advised that she could send the unit to their facility in Texas, but it would be at her risk.
The consumer did not send the unit to Texas
- Model
- TCG71315L Product VPCEB490X
- Serial number
- VPC-EB33FM/
BJ - Bought from
- sony.com
- Bought
- Mar 17, 2011
- Where
- Anaheim, California: Home/
Apartment/ Condominium - Who was involved
- Age 57, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony Vaio, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, Level of care not known
-
Seen by a doctor or nurse Made Mar 10, 2015, sent to the company Mar 18, 2015, published by CPSC Apr 1, 2015
The product, in the report: SONY VIOA FLIP 15 LAPTOP
This is further to my complaint with regard to safety issues and consumer with Sony VAIO laptop. I had shipped the laptop for repair to Sony Consumer support and for product safety forensic analysis after burn injury to my hand,caused by over heating of laptop. Sony without assigning any reason in writing or intimation has returned my broken laptop. When i opened the laptop box it caused injury to my hand (with profuse bleeding) as laptop screen was sent back with screen splinters in the laptop. I have since written to Sony Safety and consumer teams and have received no response.
- Model
- SVF15N190X
- Serial number
- 546799930000999
- Bought from
- SONY.COM
- Bought
- Feb 24, 2014
- Where
- Berkeley, California: Home/
Apartment/ Condominium - Who was involved
- Age 48, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand SONY VAIO, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
-
Hurt, no treatment Made Feb 19, 2015, sent to the company Feb 27, 2015, published by CPSC Mar 16, 2015
The product, in the report: Laptop computer
A rubber foot came off the bottom of my Sony Vaio laptop exposing 2 sharp edges. When using the laptop it scratched my leg causing a cut.
- Model
- SVF15N17CXB
- Serial number
- SVF15N17CXB
- Bought from
- Best Buy
- Bought
- Aug 1, 2013, about then
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 48, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony Vaio, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
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No one hurt Made Feb 2, 2015, sent to the company Mar 2, 2015, published by CPSC Mar 17, 2015
The product, in the report: 15” Laptop computer
Purchased Sony 2010/2011 with extended warranty. The computer caught fire and started to melt.
The consumer sent that computer back to the retailer in 2011.
A month or 2 later, the consumer received a 2nd computer. She said that the computer stopped while working, it simply froze. The consumer said that Sony admitted there was a problem with the hard drive in the 2nd computer and they sent a technician out to replace the hard drive.
July or August of 2014, the cord that goes into the computer, began to get hot to the touch. The consumer said that when this began to get hot, she called Sony. However, her call was routed to the Philippines (Computer Support).
The consumer contacted [REDACTED] in Ft. Meyers Florida again. She said that she didn’t know if this was hardware or technical issue.
The consumer had to contact the Philippines, but she said that they were not helpful to her.
The consumer said that [REDACTED] never responded.
The consumer spoke with Sony Consumer Relations in the Philippines. A technician told the consumer that he could send her $400 and she could return the computer. The consumer said that she did not mind returning the computer, but she had important data on it and she could not lose it. The consumer said that this person was not of assistance to her.
(2/2/15) The consumer spoke with [REDACTED] at Sony and asked about getting this matter resolved. [REDACTED] told her he had no authority to act on anything that was told to her by a previous person.
The consumer has a computer that she can’t use because of potential overheating. She believes that [REDACTED] should resolve this for her.
The computer does not appear to match Recall 14-220, but it may possibly present a similar hazard.
The consumer added for clarification she requested Phillipine Customer Support to please contact [REDACTED] in Fort Myers, Florida USA customer service and they refused to do so. Consumer noted her e-mails to Sony also in subject line clearly stated URGENT - Attn [REDACTED], Fort Myers, Florida, no response. Consumer concluded by saying, “Thank you for your assistance and direction”
- Model
- SVE151J13L
- Serial number
- 545282160001250
- Bought from
- Sony & Jackie
- Bought
- Sep 14, 2013
- Where
- Van Nuyes, California: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Sony Viao, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Oct 1, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013
The product, in the report: Sony Vaio Laptop, Silver, 13.3” screen, Model VPCS111FM (photos attached)
As I was using my Sony Vaio laptop, I realized that it was overheating. I immediately removed the laptop from my person, only to discover that I had suffered a burn on my upper left thigh (pictures attached).
- Model
- VPCS111FM
- Serial number
- 27516330-3049951
- Bought from
- Best Buy
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony Vaio, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
Hurt, no treatment Made Sep 27, 2012, sent to the company Oct 5, 2012, published by CPSC Oct 22, 2012
The product, in the report: Sony Vaio Laptop Computer, Color-Black, Model # VPCF115FM
I have a sony vaio laptop computer model VPCF115FM. Sony issued a recall on this computer due to a potential burn hazard. Sony states that by downloading a BIOS update, it will fix the problem. My computer will not accept the BIOS update as it says that my BIOS is up to date. My computer has over heated and shut down over 10 times. the computer gets so hot that you cannot touch the left hand side of the keyboard and you cannot put it on your lap as it will burn you. I have called sony and was told that i needed to send my computer to them, however, since my warranty is expired it will cost me 200-300 dollars to fix the computer. I want to fix the computer as this would be cheaper than buying a brand new one, however, I dont understand why I have to pay to have a recalled item fixed. If they know there is a problem with this series of computers and their fix did not fix my item, I would think they should be responsible for the computer. Anytime in the past that i have dealt with a recall, you take the product to the manufactured and they fix the problem free of charge, warranty or not. I will be happy to pay shipping to ship the computer back to sony but i just dont understand why i have to pay several hundreds of dollars to have it fixed when it was recalled by them in the first place and their supposed BIOS fix did not fix this model.
- Model
- VPCF115FM
- Bought from
- Best Buy, Kentucky
- Bought
- May 14, 2010, about then
- Where
- Bonnieville, Kentucky: Home/
Apartment/ Condominium - Who was involved
- Age 32, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony Vaio, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Apr 21, 2012, sent to the company Apr 30, 2012, published by CPSC May 14, 2012
The product, in the report: Sony Viao laptop 15.5”, brand new
I bought a new Sony Vaio laptop about 6 weeks ago. I sat down today to browse the internet and noticed four of the keys on the keypad have melt marks on them. This poses a potential fire, and or burn hazzard. The laptop never felt warm during use, never felt it was overheating, and when the lid is closed it would apparently go into hibernation. Not sure what is causing the keyboard to melt but it is scarey. No harm was done to me or my home, but the potential exists.
- Model
- VPCEH27FD
- Serial number
- 275508163000696
- Bought from
- Futureshop
- Bought
- Feb 20, 2012, about then
- Where
- port mcneill, Canada: Home/
Apartment/ Condominium - Who was involved
- Age 37, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony Vaio, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Incident, No Injury
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Hurt, care not known Made Oct 10, 2011, sent to the company Oct 18, 2011, published by CPSC Nov 1, 2011
The product, in the report: Sony Vaio VPCF115FM 15” laptop with blu-ray, 1GB VRAM NVIDIA card, 6 GB DDR3 RAM, 500 GB HDD, 1080p screen, i7- 920 processor operating at 1.60GHz
The computer is constantly overheating and the surface of the keyboard becomes hot after about 15 minutes of being on. I have used the laptop on both open surface with free flowing air and on my lap. It often becomes so hot on my lap that it has left slight burns on my thighs. The fan runs at full blast the entire time and I have tried Sony’s BIOS update. My system tells me that I am already up to date on the BIOS and this fix did not help matters. I purchased the laptop in Jan 2009 and since June 2010 this overheating issue has gotten progressively worse. In fact, there are times in which the keypad is so hot, that I can’t accurately type. Sony claims that this BIOS fix should fix the overheating issue, and I gave it time to take effect since I updated with the BIOS last year when Sony announced the problem. 16 months later and still having the same problem suggests that the BIOS update does not work properly.
This is a Sony Vaio VPCF115FM: Serial Number: 27514932-3008687 Bios and Windows updates have been done on time everytime. No virus or malware issues on this computer as I run three different versions of virus / malware protection.
- Model
- VPCF115FM
- Serial number
- 27514932-3009687
- Bought from
- Best Buy
- Bought
- Jan 13, 2009, about then
- Where
- Norton, Kansas: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Sony Vaio VPCF115FM, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, Level of care not known
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 28, 2026 and checked Oct 28, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.