Seagate computers and video games

4 reports to CPSC, the latest made Sep 4, 2020. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

4reports to CPSC
Sep 4, 2020the latest report was made
Nov 11, 2011the earliest
3with the company’s comments

Brand: Seagate
Maker: SEAGATE TECHNOLOGYMakers, importers or sellers, as the reports name them
Product: Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

Other ways the reports write the brand (1)

“Seagate 8tb Harddrive”

By month

1 report from October 2019 to September 2020; the most in September 2020, 1. 3 earlier reports, since November 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2020	1
December 2017	1
October 2016	1
November 2011	1

How badly anyone was hurt

First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Sep 4, 2020, sent to the company Oct 8, 2020, published by CPSC Nov 10, 2020

The product, in the report: Seagate 8tb Harddrive External hard drive Model https://www.costco.com/seagate-backup-plus-hub-8tb-desktop-h

I got a external hard drive from Costco https://www.costco.com/seagate-backup-plus-hub-8tb-desktop-hard-drive-with-rescue-data-recovery-services.product.100458004.html
The device I got stopped working and I was sent a similar hard drive from Seagate. The power cord for the Costco version was cheaper looking and did not match what the instruction booklet showed or what came with the Newer device.
They said I could try the power supply from the new one on the old one as well as the other cord. Well it seemed to work sort of, it made the device found noise and then the disconnected noise a few ties then stopped - I think it connected and powered on but the light was flashing (normally it is solid white) and then it Sparked and I think caught fire I disconnected the power as soon as it sparked THANKFULLY I was looking at it when this happen or who knows what might have happen.
It Flashed Flames, i think all my data is lost so the Device is defective and possibly dangerous.
Cell phone [REDACTED NAME] [REDACTED EMAIL] [REDACTED CELL PHONE]

Model
https://www.costco.com/seagate-backup-plus-hub-8tb-desktop-h
Bought from
Costco
Where
kenmore, Washington: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Seagate 8tb Harddrive, made or sold by SEAGATE TECHNOLOGY
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200904-5C285-2147370049. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 2, 2017, sent to the company Dec 11, 2017, published by CPSC Dec 26, 2017

The product, in the report: Manufacturer Information Part Number Mfr. Part Number: STFD4000400 UPC or EAN No.: 763649089880 LaCie 4TB P’9227 Porsche Design USB-C Mobile Hard Drive https://www.apple.com/us_epp_801309/shop/product/HJZ22ZM/A/lacie-4tb-p9227-porsche-design-usb-c-mobile-hard-drive?fnode=917853f0a4b412c2440bc04814d72f7a3e8c97ec0a1c0c33f2f3e54bafeafdf9d261c0133ebc2f267850ceee5a8ed9f05daa712f83f443528438afa3c54e3ff194398072ea6ef37d11bc5b17e1742df3537cc3776e2fbea5d7b3a443f330c28a

I have an external hard drive to back up my laptop. This external hard drive was purchased from the Apple Store. Once I have received the product and graded onto the edges, I cut my finger. The edges on the hard drive were cut to provide a design which left a sharp edge like a kitchen knife.
I have reached out to Apple and they said this is a 3rd party device and need to reach out to the company of Seagate Technologies (seagate.com). I have reached out to Seagate and they have not responded back. All I asked was to get a cover to fit over the external hard drive, like they have on other products they offer.
Seagate should be responsible for sustainable injuries accused from their product.
Product description: LaCie 4TB P’9227 Porsche Design USB-C Mobile Hard Drive
Website: https://www.apple.com/us_epp_801309/shop/product/HJZ22ZM/A/lacie-4tb-p9227-porsche-design-usb-c-mobile-hard-drive?fnode=917853f0a4b412c2440bc04814d72f7a3e8c97ec0a1c0c33f2f3e54bafeafdf9d261c0133ebc2f267850ceee5a8ed9f05daa712f83f443528438afa3c54e3ff194398072ea6ef37d11bc5b17e1742df3537cc3776e2fbea5d7b3a443f330c28a
Manufacturer Information Part Number Mfr. Part Number: STFD4000400 UPC or EAN No.: 763649089880

Model
LaCie 4TB P’9227 Porsche Design USB-C Mobile Hard Drive
UPC
763649089880
Serial number
NL3817JB & NL3804QJ
Bought from
APPLE STORE
Bought
Dec 12, 2016, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand seagate, made or sold by SEAGATE TECHNOLOGY
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/21/2017) SEAGATE TECHNOLOGY: Seagate Technology has an unwavering commitment to consumer and product safety. All Seagate products are thoroughly tested by third party laboratories before going to the market to ensure our products are in strict compliance with domestic and international consumer and product safety standards. Seagate works diligently with consumers to resolve reported incidents and our staff is working with the customer to investigate this incident. We have spoken to the customer who has accepted a resolution of receiving a compatible replacement with a different model of hard drive to resolve his issue.

CPSC report 20171202-8A277-2147394879. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 7, 2016, sent to the company Oct 18, 2016, published by CPSC Nov 1, 2016

The product, in the report: Seagate 1 TB external HD. P/N 9SF2A4-500

Seagate 1 TB external hard drive P/N 9SF2A4-500 started on fire where power cord plugs into the hard drive enclosure. Shutting off power strip stopped the smoking.

Model
9SF2A4-500
Serial number
2GHMD8D5
Bought from
Best Buy, Minnesota
Bought
Feb 2, 2015, about then
Where
Hastings, Minnesota: Home/Apartment/Condominium
Who was involved
Age 41, Male
The reporter’s relation to them
Self
As this report names them
Brand Seagate, made or sold by SEAGATE TECHNOLOGY
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/31/2016) SEAGATE TECHNOLOGY: Seagate Technology has an unwavering commitment to consumer and product safety. All Seagate products are thoroughly tested by third party laboratories before going to the market to ensure our products are in strict compliance with domestic and international consumer and product safety standards.
We have performed an exhaustive search of our customer incident reporting system. We have not found any reports of the Seagate Desktop External drive overheating, bursting into flames or causing detriment to a consumer. We have spoken to the customer and the customer is sending his drive to our internal lab for analysis with a replacement drive from Seagate already received by the customer. We expect to have the customer’s drive for analysis in the next few days.
Seagate values and welcomes consumer feedback. We are willing to work diligently with consumers to resolve reported incidents and staff is working with the customer to investigate this incident.

CPSC report 20161007-B3F58-2147412257. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 11, 2011, sent to the company Nov 18, 2011, published by CPSC Dec 5, 2011

The product, in the report: Seagate ExpansSerial Number: 2GHL4DQS Model Number: ST315005EXA101-RK Seagate expansion ion 1.5 GB external Hard Drive

Serial Number: 2GHL4DQS Model Number: ST315005EXA101-RK
I have had trouble with this Seagate external 1.5 GB expansion hard drive since I got it. Let me explain a bit about myself. I think that it is relevant. I am a totally, permanently, crippled, purple heart Vietnam “COMBAT” veterans. That seriously limits how fast I can react to a crisis. And I surely might have had one because of this product. I was lying in bed. My computer was on and the external Seagate was active. I started to smell something. It smelled like excessive heat. My PTSD kicked in and I went nuts trying to find out what it was. I narrowed it down to the Seagate expansion drive. I picked it up and had to drop it because it was so hot. I unplugged it, but the smell was getting worse. I got singed but got off the top of the case and tried to take out the hard drive. That hard drive was hot, hot, hot. I could not get it out of the case. With kitchen pot holders, I took it outside. I was afraid it would burst into flames. If I had taken my medications, I would usually been asleep. And I might not have smelled it and it most likely would have set my home on fire and left me dead. When the hard drive had cooled down enough, I took it out of the case. It was fried, dead. I thank my higher power, that I did not get killed and still have a mobile home live in. I don’t mean to put words in your mouth, but I have heard it before, if I weren’t so disabled, I would have been able to smell it even if I were asleep or in another room, so it is not entirely the product that was at fault. But what if, someone has one of these defective hard drives and goes out in their yard? They might not smell it in time and their house could burn down. From what I have heard, it can take you a year or more to intervene, but The Seagate 1.5 expansion external hard drive in anyone’s home could lead to terrible consequences. I mean people, including kids, could die in a fire because of this product. Please, for the safety of us and our children, please get this defective product off the market and out of people’s homes, businesses, etc. This incident and trying to deal with Seagate has worn me down so terribly. I am scared, please help me and all of the others who are at high risk and don’t even know it.
Sincerely
[REDACTED] scared disabled war veteran

Model
ST315005EXA101-RK/external 1.5 GB expansion hard drive
Serial number
2GHL4DQS
Bought from
amazon.com
Bought
May 26, 2010
Where
windsor, Maine: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Seagate, made or sold by SEAGATE TECHNOLOGY
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/9/2011) SEAGATE TECHNOLOGY: Seagate Technology has an unwavering commitment to consumer and product safety. All Seagate products are thoroughly tested by third party laboratories before going to the market to ensure our products are in strict compliance with domestic and international consumer and product safety standards. We have performed an exhaustive search of our customer incident reporting system. We have not found any reports of the Seagate Expansion drive overheating, bursting into flames or causing detriment to the consumer. The customer’s drive was sent to our internal lab for analysis. Our analysis determined that the device failure was not caused by excessive heat nor was the drive subjected to heat excessive enough to scorch or damage the product. Seagate values and welcomes consumer feedback. We are willing to work diligently with consumers to resolve reported incidents. Seagate has been working with the customer to resolve this matter. We intend to honor our warranty to repair or replace the product should the customer desire it and we are working with the customer to provide additional technical assistance beyond what is provided in our warranty including data recovery.

CPSC report 20111111-21B73-2147473432. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Seagate computers and video games

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.