Sandisk computers and video games
3 reports to CPSC, the latest made Dec 24, 2024. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 3reports to CPSC
- Dec 24, 2024the latest report was made
- Jul 1, 2020the earliest
- 3with the company’s comments
- Brand
- Sandisk
- Maker
- Western Digital Technologies, Inc.Makers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2024 | 1 |
| August 2022 | 1 |
| July 2020 | 1 |
How badly anyone was hurt
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
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No one hurt Made Dec 24, 2024, sent to the company Dec 30, 2024, published by CPSC Jan 17, 2025
The product, in the report: SanDisk 32GB Ultra Dual Drive Luxe USB 3.1 Flash Drive (USB Type-C / Type-A) a/k/a “USB Thumb Drive”
TL;DR: A new USB Thumb Drive was, in NORMAL use, running at appx. 120 degrees F. There are numerous complaints about this model’s running hot.
Our Church records the audio portion of our services, sermons, and music; for uploading or for shut-ins. Our 16-year old Compact Flash Card (CF) digital-audio recorder stopped working two weeks before Christmas; the company that made it no longer exists. We went to our go-to vendor, B&H Photo. We bought a new digital-audio recorder that can record to SD Cards, to USB Thumb Drives, or to both. We took B&H’s CSR’s recommendations as to buying media for the new recorder. The SD card worked fine, but we had problems with the USB Thumb Drive, the SanDisk 32GB Ultra Dual Drive Luxe USB 3.1 Flash Drive (USB Type-C / Type-A) (All-Metal Housing), B&H SKU SADDC432GA46. The music staff had problems getting the Thumb Drive recognized by the new recorder. When the Thumb Drive was inserted, the recorder froze up. Wanting to have the option of recording to two mediums, one as a Back-Up, I myself was able to get the new recorder to Format the SanDisk 32GB , and I made two brief recordings. One of ambient noise, the other of my awful piano playing.
(I am an Audio & Music Industry Professional of more than 40 years experience. A recording I produced for my own label was In-Flight Music on Unites States Presidential Aircraft “Air Force One,” during the Clinton Presidency. I placed music in a #1 Hollywood Box-Office major-studio film release, and I placed music on the US #1 Daytime Drama. [REDACTED] not only sells, but also offers FREE downloading of my Christmas string-quartet albums. And I am very technically oriented! But I studied Violin, and not Piano.)
To figure out What Was What, I took the the SanDisk 32GB Ultra USB Thumb Drive home. I listened to the two recordings on it, and then I erased it and re-formatted it and transferred two “Known Good Recordings” to it on my desktop, and then I decided to move the SanDisk 32GB to my laptop, to make sure that the “Known Good Recordings” played back on a different computer.
I went to the [REDACTED] and Ejected the SanDisk 32GB from the Desktop. I then grabbed the USB Thumb Drive to take it out of the “USB to Thunderbolt” Adapter, and I yelled. I looked at my index finger to see if it was burned. Not visibly. But this is the worst bad outcome I have ever had with a Consumer Electronics product.
I AM VERY VERY CONCERNED THAT AS THE USB THUMB DRIVE AGES, IT MIGHT GET CLOSER AND CLOSER TO CATCHING FIRE WITH TERRIBLE CONSEQUENCES.
But the temperature of the USB Thumb Drive was perhaps hotter than the kitchen hot water, which is 120 deg F. I used a meat thermometer on it (but I did not spear the USB Drive, because its case is metal) and the meat thermometer, which touched the drive only on one edge, read 102 degrees F. Which, based on experience, is what you would expect from 120 deg F reality.
I was THUNDERSTRUCK that a B&H Photo CSR would recommend a product that had more than 30 totally negative reviews... for running hot. Please go here, and then click on reviews and then pick on the “2 Star”and “1 Star” reviews. “Was so hot I could not touch it. Had to get a towel to pull it out..HOT!”
B&H’s negatively-responding customers tell a sad tale about SanDIsk’s “Denial” and “Obfuscation” and “Refusal.”
I phoned B&H and very politely (not using some favorite Yiddish words such as [REDACTED]--and I am IRISH!) let them know that I was flabbergasted that B&H’s CSRs would recommend to good customers of nearly 20 years standing, a product that bid fair to destroy a laptop, or worse.
B&H issued a return with free shipping.
But, c’mon now. The CSR pretended not to hear me, and changed the subject when I said that I wanted B&H to send a memo to all CSRs, NOT to recommend this product.
So, her reward is... I AM WRITING TO YOU.
BTW, I was very much in the CE (Consumer Electronics) marketplace when a formerly revered US high-end audio electronics manufacturer quietly outsourced an amplifier’s manufacturing to China--to boost profits. I was rooting that the result (50 house fires) would totally put them out of business, but it only crippled them. Rats. [REDACTED]
Not to make myself totally obnoxious, but... not seeing a future as a violinist or a choral singer, I went to law school ([REDACTED]). I helped [REDACTED] get a new trial for convicted wife-attempted-murderer [REDACTED] (they made a movie out of that case) and I was [REDACTED]. I was co-counsel on the largest Involuntary Bankruptcy in [REDACTED].
Not to brag. But I have an adult frame of reference for these matters.
Between SanDisk’s blowing off a legitimate customer complaint and B&H’s fecklessly recommending a product they would have known in crap, just from reading their own web site--I think some people need some lessons.
- Model
- Ultra Dual Drive Luxe USB
- UPC
- NA
- Serial number
- BM2408003505W
- Bought from
- B&H Photo
- Bought
- Dec 13, 2024, about then
- Where
- Providence, Rhode Island: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand SanDisk, made or sold by Western Digital Technologies, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
First aid Made Aug 12, 2022, sent to the company Aug 16, 2022, published by CPSC Aug 30, 2022
The product, in the report: Sandisk 32 GB Ultra microSDHC UHS-I card with adapter
Sandisk micro SD card overheated and burned my finger. The burn was minor, but my biggest concern is, that this could have caused a fire, if I had not reacted quickly and removed the card.
- Model
- Sandisk 32 GB Ultra microSDHC UHS-I card with adap
- Serial number
- 2177TXTLH09H and 2177TXTLH09F
- Bought from
- Amazon
- Bought
- Aug 6, 2022
- Where
- Moores Hill, Indiana: Home/
Apartment/ Condominium - Who was involved
- Age 61, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sandisk, made or sold by Western Digital Technologies, Inc.
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
No one hurt Made Jul 1, 2020, sent to the company Jul 24, 2020, published by CPSC Aug 7, 2020
The product, in the report: SKU 6 19659 14675 7 Sandisk SSD Solid state drive 480 gig S/N 201804A00AA8 Model Sandisk SSD plus UPC 6 19659 14675 7
As an installer , I purchased a solid state hard drive from Office Max on June 4 2020. The SSD (solid state drive) had been in use from June 5 to June 25 of this year. The end user notified me that he smelled something burning and asked if I would pick up the computer to have it checked out. Upon inspection I found that the SSD had self ignited and burnt. The computer was still running when the problem was discovered . No other components were damaged in the computer as the enclosure was metal and the drive was far enough away from other components. I contacted Sandisk /Western Digital regarding the problem and I think they have taken this problem too lightly. Had the SSD been installed in a laptop/notebook computer there would have been a possible fire. I had sent them photos on the device indicating that the device was burnt almost in entirety and that the wire connections to the drive were only damaged near the drive . I feel that the SSD components of that model number be pulled from the market ASAP. Office Max had discounted the drive to almost 25% of it’s retail price . I suspect that Office Max wanted this series of drives GONE .
- Model
- Sandisk SSD plus
- UPC
- 6 19659 14675 7
- Serial number
- 201804A00AA8
- Bought from
- Office Max
- Bought
- Jun 4, 2020
- Where
- reading, Pennsylvania: Home/
Apartment/ Condominium - Who was involved
- Age 72, Male
- The reporter’s relation to them
- My Client, Patient, Student, Etc. (professional relationship)
- As this report names them
- Brand Sandisk, made or sold by Western Digital Technologies, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.