Hearth Record

Back to Computers and video games

Meta Quest computers and video games

7 reports to CPSC, the latest made May 23, 2025. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 7reports to CPSC
  • May 23, 2025the latest report was made
  • Jan 2, 2023the earliest
  • 0with the company’s comments
Brand
Meta Quest
Makers
Oculus VR, LLC and Facebook Technologies, LLCMakers, importers or sellers, as the reports name them
Product
Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
Other ways the reports write the brand (1)

“Meta Quest 2”

By month

4 reports from June 2024 to May 2025; the most in May 2025, 1. 3 earlier reports, since January 2023, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
May 20251
April 20251
September 20241
July 20241
March 20241
April 20231
January 20231

How badly anyone was hurt

  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
  • No one hurt 2 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made May 23, 2025, sent to the company May 28, 2025, published by CPSC Jun 11, 2025

    The product, in the report: Meta quest 3s VR set . White . Medium size

    Meta quest 3s VR set . charging port melted head set and melted charger .Sparked and almost caught fire but I caught it in time . My sons room smelled burnt it released toxic fumes

    Model
    Meta quest 3s
    Serial number
    340YC20G9G07MQ
    Bought from
    Walmart
    Bought
    Feb 1, 2025
    Where
    Deltona, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Meta quest, made or sold by Oculus VR, LLC
    How badly, in CPSC’s words
    Incident, No Injury
  2. Seen by a doctor or nurse

    Made Apr 28, 2025, sent to the company May 1, 2025, published by CPSC May 15, 2025

    The product, in the report: Meta Quest 2

    I got a extreme face rash from a quest 2 face foam. This is a very common issue and had it not been for my doctor knowing about it I would not have known what it was from. A small web search also shows that it is an extensive problem that has affected 1000’s. It appears there was a recall but I was not alerted to it even though I have 2 quest 2 purchased in my account. I’ve reached out to Meta only to be refered to a automated email and refering me to a product that I have to buy to replace the insert. This is not acceptable, I have a severe visable rash that might lead to scaring and will take weeks and possibly months of treatment. I find both Meta and Amazon respsponsible since I never received notice from either though both of them knew I purchased the product.

    Model
    Quest 2
    Serial number
    Model: 899-00182-02
    Bought from
    Amazon: [REDACTED]
    Bought
    May 13, 2023
    Where
    San Marcos, California: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Meta Quest, made or sold by Oculus VR, LLC
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  3. Seen by a doctor or nurse

    Made Sep 3, 2024, sent to the company Sep 6, 2024, published by CPSC Sep 20, 2024

    The product, in the report: Meta Quest 2 VR device headset

    I have a Meta Quest 2 VR device. My son experienced an allergic response to the facial interface. I see online that Meta has undertaken a voluntary recall due to this exact problem; HOWEVER, I am not able to get through to them to receive the silicone cover that they have allegedly issued in response. I have tried the request link they provide -- it reaches a dead end. I have tried chatting with their customer service -- my chat was abruptly ended. I am not able to purchase the cover on their web site. This is not acceptable. I hope CPSC can assist.

    Model
    Meta Quest 2
    Serial number
    1WMVR412J53296
    Bought from
    Amazon
    Bought
    Nov 20, 2023
    Where
    Blacksburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 13, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Meta Quest, made or sold by Facebook Technologies, LLC
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  4. No one hurt

    Made Jul 28, 2024, sent to the company Jul 31, 2024, published by CPSC Aug 14, 2024

    The product, in the report: White meta quest 2 headset

    My sons meta quest 2 charging port melted and nearly caught on fire. It scared him to death! Thank god he was in his room when it happened and was able to react quickly and call for help! Otherwise we might of lost our home or even worse any one or all of us in it.

    Model
    Meta quest 2
    Bought from
    Walmart
    Bought
    Mar 16, 2022, about then
    Where
    Huntington, United States: Home/Apartment/Condominium
    Who was involved
    Age 14, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Meta Quest 2, made or sold by Oculus VR, LLC
    How badly, in CPSC’s words
    Incident, No Injury
  5. First aid

    Made Mar 23, 2024, sent to the company Mar 27, 2024, published by CPSC Apr 10, 2024

    The product, in the report: Quest 2 VR Headset

    Oculus 2 was not on charger and in Sleep mode. I smelled a burning wire smell so as I was investigating I picked up the oculus quest I burned my finger. The charger port was burning / melting. No charger was even plugged into it. I shut the headset down and the burning smell stopped.

    Model
    Quest 2
    Where
    Lancaster, California: Home/Apartment/Condominium
    Who was involved
    Age 15, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Meta Quest, made or sold by Oculus VR, LLC
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  6. Hurt, no treatment

    Made Apr 17, 2023, sent to the company Apr 21, 2023, published by CPSC May 5, 2023

    The product, in the report: [REDACTED] Meta Quest 2

    Meta quest 2 charging port caught fire

    Model
    Quest 2
    UPC
    85820022688
    Serial number
    1wmvr418mm2215
    Bought from
    Amazon
    Bought
    Jan 7, 2023
    Where
    Ridley Park, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 42, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Meta quest, made or sold by Facebook Technologies, LLC
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  7. Seen by a doctor or nurse

    Made Jan 2, 2023, sent to the company Jan 5, 2023, published by CPSC Jan 20, 2023

    The product, in the report: Meta quest virtual reality set White about 6 inches by 3 inches

    My daughter broke out in a rash after playing with a VR set

    Model
    Kw49cm
    UPC
    0815820023630
    Serial number
    1wmvr4e2k12322
    Bought from
    Target
    Bought
    Dec 21, 2022
    Where
    Arverne, New York: Home/Apartment/Condominium
    Who was involved
    Age 9, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Meta quest, made or sold by Facebook Technologies, LLC
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Computers and video games

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.