Lenovo computers and video games

29 reports to CPSC, the latest made Sep 18, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

29reports to CPSC
Sep 18, 2026the latest report was made
May 8, 2012the earliest
24with the company’s comments

Brand: Lenovo
Maker: LenovoMakers, importers or sellers, as the reports name them
Product: Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

Other ways the reports write the brand (3)

“Lenova”, “Lenovo Laptop” and “Lenovo Thinkpad 13”

By month

7 reports from October 2025 to September 2026; the most in December 2025, 2. 22 earlier reports, since May 2012, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	1
August 2026	1
July 2026	1
January 2026	1
December 2025	2
October 2025	1
November 2024	1
November 2021	1
September 2021	1
August 2021	1
July 2020	1
June 2019	2
May 2018	1
February 2018	1
July 2017	2
February 2017	1
January 2017	1
October 2015	1
May 2015	1
February 2015	1
December 2014	1
November 2014	1
September 2014	1
April 2014	2
May 2012	1

How badly anyone was hurt

Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
First aid 2 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 4 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 19 CPSC: Incident, No Injury
No incident, no one hurt 3 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

First aid
Made Sep 18, 2026, sent to the company Sep 23, 2026, published by CPSC Oct 7, 2026

The product, in the report: Lenovo Laptop 15.6” V15 G6 . Black.

Laptop purchased from staples, used at a few feet away only leaning close to use trackpad or keyboard with outstretched hand. Laptop was wiped off with moist paper towels. After a few minutes of use the laptop began to leave a residue sensation on forehead, eyelids and upper cheeks. After a few more minutes the affected areas began burning and turning red, my eyes started to feel gritty as well. I discontinued using the laptop and washed my face with soap and water, while this did help the burning got worse over the next day. I returned the laptop to staples on the 4th of September and told them that the laptop was emitting fumes. I was issued a refund. I called local law enforcement on 9-18-26 to make sure they knew that the laptops at Staples were causing burns. I have since had a similar experience at the [REDACTED] on 9-14-26. It seems most of the electronics in [REDACTED] County, TV’s, Laptops etc.. (and possibly [REDACTED]) have been causing chemical burns.

Model
Lenovo V15 G6 15.6”
UPC
199273898435
Serial number
83M4A002US
Bought from
Staples, Eureka, Ca
Bought
Sep 1, 2026
Where
Arcata, California: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/6/2026) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a potential safety issue involving our products. If Lenovo receives the product referenced in the report, Lenovo will conduct an analysis to try to determine what, if any, actions may be appropriate. The reported product is not within the scope of any current Lenovo product recall.

CPSC report 20260918-B6A47-2147309644. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Aug 14, 2026, sent to the company Aug 18, 2026, published by CPSC Sep 2, 2026

The product, in the report: Laptop Computer

The laptop computer touch panel has been pushed up and out of the case by a swollen battery. Various credible information sources report that this can be dangerous.

Model
Yoga 710-15IKB, Model Name 80V5
Serial number
MP1BSFYK
Where
San Antonio, Texas: Home/Apartment/Condominium
Who was involved
Age 70, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(9/1/2026) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a potential safety issue involving our products. Upon learning of the alleged incident, Lenovo immediately initiated an investigation and contacted the Submitter of the Report. Lenovo has since received the subject computer for evaluation. Initial inspection of the product confirmed the presence of a swollen battery. Lenovo provides online guidance regarding swollen batteries at the following link: https://support.lenovo.com/us/en/solutions/ht509084-battery-qa The reported product is not within the scope of any current Lenovo product recall. Lenovo will continue to communicate directly with the Submitter of the Report regarding this matter.

CPSC report 20260814-250EC-2147312438. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 27, 2026, sent to the company Jul 31, 2026, published by CPSC Aug 14, 2026

The product, in the report: # Consumer Product Safety Report: Lenovo Laptop Hinge Failure Product: Lenovo Laptop Manufacturer: Lenovo Description of the Incident I am submitting this report to document what I believe is a manufacturing or design defect involving the hinge assembly on my Lenovo laptop. The laptop is approximately one year old and has been used only occasionally for personal use. It has never been dropped, struck, or otherwise misused. While I was simply closing the laptop during normal use, the left hinge suddenly failed. As the hinge separated, it pushed against the display assembly, causing the screen to crack and rendering the laptop unusable. This happened without warning during ordinary operation. The broken hinge and damaged screen created sharp edges that could potentially cause cuts or other injuries while handling the laptop. Product History The laptop has been carefully maintained and used only for light personal use. There was no accidental damage, abuse, or misuse that would explain this failure. After the incident, I contacted Lenovo customer support. Because the warranty had recently expired, Lenovo declined to repair or replace the laptop. I then took the laptop to a repair center for an estimate. I was informed that the hinge cannot be repaired separately and that the entire display assembly must be replaced. I was quoted more than $500 for the repair. Due to the high cost, I have not had the laptop repaired. Reason for Filing This Report After researching this issue, I found numerous reports from other Lenovo owners, including [REDACTED] videos and online forum discussions, describing nearly identical hinge failures during normal opening and closing of their laptops. The number of similar reports suggests this may not be an isolated incident but rather a recurring manufacturing or design defect affecting multiple consumers. Requested Action I respectfully request that the U.S. Consumer Product Safety Commission investigate whether this hinge failure represents a widespread manufacturing or design defect that poses a safety risk to consumers. I am prepared to provide photographs of the damaged laptop, the repair estimate, proof of purchase, my Lenovo support case information, and examples of similar failures reported by other consumers. Thank you for your consideration and for your efforts to protect consumers.

# Consumer Product Safety Report Lenovo Laptop Hinge Failure
**Product:** Lenovo Laptop - IdeaPad 1 15AMN7 **Manufacturer:** Lenovo ## Description of the Incident
I am submitting this report to document what I believe is a manufacturing or design defect involving the hinge assembly on my Lenovo laptop.
The laptop is approximately one year old and has been used only occasionally for personal use. It has never been dropped, struck, or otherwise misused.
While I was simply closing the laptop during normal use, the left hinge suddenly failed. As the hinge separated, it pushed against the display assembly, causing the screen to crack and rendering the laptop unusable. This happened without warning during ordinary operation.
The broken hinge and damaged screen created sharp edges that could potentially cause cuts or other injuries while handling the laptop.
## Product History
The laptop has been carefully maintained and used only for light personal use. There was no accidental damage, abuse, or misuse that would explain this failure.
After the incident, I contacted Lenovo customer support. Because the warranty had recently expired, Lenovo declined to repair or replace the laptop.
I then took the laptop to a repair center for an estimate. I was informed that the hinge cannot be repaired separately and that the entire display assembly must be replaced. I was quoted **more than $500** for the repair. Due to the high cost, I have not had the laptop repaired.
## Reason for Filing This Report
After researching this issue, I found numerous reports from other Lenovo owners, including [REDACTED] videos and online forum discussions, describing nearly identical hinge failures during normal opening and closing of their laptops.
The number of similar reports suggests this may not be an isolated incident but rather a recurring manufacturing or design defect affecting multiple consumers.
## Requested Action
I respectfully request that the U.S. Consumer Product Safety Commission investigate whether this hinge failure represents a widespread manufacturing or design defect that poses a safety risk to consumers.
I am prepared to provide photographs of the damaged laptop, the repair estimate, proof of purchase, my Lenovo support case information, and examples of similar failures reported by other consumers.
Thank you for your consideration and for your efforts to protect consumers.

Model
IdeaPad 1 15AMN7
UPC
a
Serial number
MP2PEMJH
Bought from
BEST BUY
Bought
Dec 24, 2024
Where
Marietta, Georgia: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/14/2026) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a potential safety issue involving our products. Upon learning of the alleged incident, Lenovo contacted the Submitter of the Report. Lenovo has since received the product for evaluation. Lenovo’s inspection of the product verified that there was a hinge separation that does not represent a substantial safety risk to consumers. The Lenovo Customer Support team is working with the Submitter to resolve this issue. The reported product is not within the scope of any current Lenovo product recall.

CPSC report 20260727-FA413-2147313355. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 7, 2026, sent to the company Jan 9, 2026, published by CPSC Jan 28, 2026

The product, in the report: Lenovo Legion Slim 5 laptop computer. Consumer-grade portable laptop with an integrated lithium-ion battery, internal cooling system, and aluminum chassis. The device is designed for general computing and professional use and includes an internal rechargeable battery permanently housed within the chassis.

I experienced repeated failures with a Lenovo Legion Slim 5 laptop over the course of ownership, including multiple repairs. In December 2024, I observed clear external deformation of the laptop chassis, including swelling and an inability for the device to sit flat on a level surface.
The deformation was localized to the left side of the device and caused the laptop to rock and pivot when light pressure was applied, which is consistent with internal battery swelling. The device was not opened due to safety concerns related to potential lithium-ion battery expansion.
Because of the suspected battery swelling and the associated fire and explosion risk, I determined that the device could not be safely transported on a commercial aircraft. The laptop was left with hotel management for safekeeping and appropriate handling.
No physical injury occurred; however, the condition presented a potential safety hazard, including risk of fire, smoke, or battery rupture. Lenovo was notified, and documentation including photos and video of the deformation was provided.

Model
Legion Slim 5 14APH8 - Type 82Y5
Serial number
PF4ZQWMH
Bought from
Lenovo.com
Bought
Mar 21, 2024
Where
United Arab Emirates: Other Public Property/Office
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/23/2026) Lenovo: At Lenovo, safety is our number one priority and we are concerned with any report of a potential safety issue involving our products. If Lenovo receives the product referenced in the report, Lenovo will conduct an analysis to try to determine a root cause of failure, if any, or to determine what, if any, corrective actions may be appropriate in the circumstances. The reported product is not within the scope of any current Lenovo product recall.

CPSC report 20260107-6B443-2147324771. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 29, 2025, sent to the company Jan 2, 2026, published by CPSC Jan 30, 2026

The product, in the report: Lenovo 100e gen 4 chromebook from woodland joint unified school district

My daughter was assigned an lenovo 100e gen4 and the lithium battery malfunction causing a fire that damaged my [REDACTED].

Model
100e gen4
Serial number
Pf5amtym
Where
Woodland, California: Home/Apartment/Condominium
Who was involved
Age 39, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/28/2026) Lenovo: At Lenovo, safety is our number one priority and we are concerned with any report of a potential safety issue involving our products. Lenovo’s Customer Relations team has been in direct contact with the Submitter of the Report. If Lenovo receives the product referenced in the report, Lenovo will conduct an analysis to try to determine a root cause of failure, if any, or to determine what, if any, corrective actions may be appropriate in the circumstances. The reported product is not within the scope of any current Lenovo product recall.

CPSC report 20251229-7939B-2147325081. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 7, 2025, sent to the company Dec 22, 2025, published by CPSC Jan 9, 2026

The product, in the report: The product is a Lenovo Legion gaming laptop. It has a 16” screen and this configuration was specifically sold by Costco. I have uploaded a picture of the detailed product label.

I was using a Lenovo Legion gaming laptop (model number Legion 5 16IRX9) while plugged in using the manufacturer supplied power cable. When I attempted to open a video game program, I heard a pop and saw a flash inside the laptop. The screen of my laptop went off and there was smoke coming out of all of the vents. I removed the power cable and rushed the laptop into the kitchen. I did not unscrew anything to open the laptop internally, but there was a significant amount of smoke, so I believe there was truly a fire in the laptop. It is completely non-functional now and I am attempting to get a warranty refund through Costco/Lenovo. No one was injured but I believe this could have caused a significant fire if the laptop was around flammable materials and not immediately unplugged. There is no visible damage to the exterior of the laptop but it smells like burnt plastic even 12 hours later.

Model
Legion 5 16IRX9
Serial number
MP2NMEJD
Bought from
Costco
Bought
Aug 20, 2024
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Age 26, Male
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/9/2026) Lenovo: At Lenovo, safety is our number one priority and we are concerned with any report of a potential safety issue involving our products. Lenovo’s Customer Relations team has been in direct contact with the Submitter of the Report and requested the Submitter to send the product to Lenovo. Lenovo has not yet received the product but upon receipt, Lenovo will conduct an analysis to try to determine a root cause of failure, if any, or to determine what, if any, corrective actions may be appropriate in the circumstances. The reported product is not within the scope of any current Lenovo product recall.

CPSC report 20251207-E2B32-2147325783. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 15, 2025, sent to the company Nov 6, 2025, published by CPSC Nov 26, 2025

The product, in the report: This is a Lenovo ThinkPad Z16 (Gen 1) premium laptop. It has a 16-inch screen and a metal chassis, dark grey in color. It is a high-performance computer designed for professional and mobile use.

The product is a Lenovo ThinkPad Z16 (Gen 1) laptop, Serial Number PF4YDVM4.
During normal, everyday use (such as web browsing or office work), the laptop’s chassis severely overheats, creating a safety hazard. The metal surfaces, particularly the underside and the area above the keyboard, become so hot that they are painful to touch and the device can no longer be used on a lap as intended. This presents a clear and consistent burn hazard to the user.
This dangerous overheating issue was the primary reason for a warranty repair. However, after 44 days at an authorized service center, the problem was not fixed and the hazard remains.
No specific injury has been medically treated, as the user is forced to stop touching the device or using it on their lap once the temperature becomes dangerously high.

Model
ThinkPad Z16 (Gen 1)
Serial number
PF4YDVM4
Bought from
Lenovo’s official US website (lenovo.com), Virginia
Bought
Aug 31, 2024
Where
Georgia: Home/Apartment/Condominium
Who was involved
Age 51, Male
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/28/2025) Lenovo: At Lenovo, safety is our number one priority and we are concerned with any report of a potential safety issue involving our products. Lenovo’s Customer Relations team has been in direct contact with the Submitter of the Report and requested the Submitter to send the product to Lenovo. Lenovo has not yet received the product but upon receipt, Lenovo will conduct an analysis to try to determine a root cause of failure, if any, or to determine what, if any, corrective actions may be appropriate in the circumstances. The reported product is not within the scope of any current Lenovo product recall.

CPSC report 20251015-62DC6-2147327057. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Nov 17, 2024, sent to the company Nov 29, 2024, published by CPSC Dec 13, 2024

The product, in the report: Legion Slim 5 14APH8 Serial number:PF4KG79N Product number:82Y5000AUS Bios version:MACN29WW

I received a Lenovo laptop 2/25/24 from Best Buy. Today I had my laptop closed, laying on my bed charging while I cleaned my house. I was in an adjacent room when I smelled the familiar smell of burning electronics. I went to investigate and found my Legion Slim 5 14APH8 too hot to hold from the bottom. I moved the laptop to my nightstand so that it could breathe thinking being on the bed caused some sort of issue. I opened the laptop so it awoke from sleep and the fans turned on to cool it down. Assuming the issue was fixed I closed the laptop again and left it on my nightstand. About an hour later I finished cleaning and went to do some work with the laptop. When I went to pick it up it was again extremely hot. I did a quick [REDACTED] search and came across this [REDACTED] thread
[REDACTED] which led me to this thread started on Lenovo’s website in 2/24
[REDACTED] They appear to know about the issue but have not yet fixed it. I am terrified to think of what could have happened to my house if I had left the laptop charging all day as it was really heating up the lithium battery.

Model
Legion Slim 5 14APH8
Serial number
PF4KG79N
Bought from
Best Buy
Bought
Feb 14, 2024
Where
Davidson, North Carolina: Home/Apartment/Condominium
Who was involved
Age 35, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(12/11/2024) Lenovo: At Lenovo, safety is our number one priority and we are concerned with any report of a potential safety issue involving our products. Lenovo’s Customer Relations team has been in direct contact with the Submitter of the Report and requested the Submitter to send the product to Lenovo. Lenovo has not yet received the product but upon receipt, Lenovo will conduct an analysis to try to determine a root cause of failure, if any, or to determine what, if any, corrective actions may be appropriate in the circumstances. The reported product is not within the scope of any current Lenovo product recall.

CPSC report 20241117-08A75-2147335210. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Nov 12, 2021, sent to the company Dec 3, 2021, published by CPSC Dec 17, 2021

The product, in the report: Lenovo IdeaPad S340-15IWL Laptop. We have seen the same problem in both the blue and gold/sand color versions.

I am manager of a popular computer repair shop. Over the last few months, we have seen four Lenovo IdeaPad S340-15IWL laptops enter the shop with the same set of problems: all screws inside the laptop are not properly torqued down, and one or more screws from the 2.5” hard disk caddy inside the unit will eventually work their way loose, bounce around inside the chassis, and eventually short something out. In two cases, it simply shut the computer off and it came back to life after the screw was removed. In two other cases, it shorted something significant enough that the computer never worked again. Our concern is that the screw(s) could easily short the battery lines, potentially causing a fire or explosion. It appears consistent that this line of laptop suffers from manufacturing deficiencies with screws (internal and external) not being properly tightened, so this problem is likely to continue occuring for other people.
We are reporting this problem as “Consumer” as there does not appear to be an option for professionals in a product field. The address given (for “where it happened” is that of our shop.

Model
IdeaPad S340-15IWL
UPC
N/A
Serial number
N/A
Where
Durham, North Carolina: Other
Who was involved
Age 39, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
No Incident, No Injury

CPSC report 20211112-62403-2147358814. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 20, 2021, sent to the company Sep 22, 2021, published by CPSC Oct 6, 2021

The product, in the report: Laptop: Lenovo X1 Carbon 7th Generation

My Lenovo X1 Carbon laptop gets extremely hot due to a widespread battery issue. The heat is intense and could burn someone if the device is sitting on their lap (which is how many people use their laptops). It is part of the battery issue that hundreds of consumers have complained about in message boards online and that Lenovo doesn’t seem to have done anything to fix aside from servicing devices that are under warranty.

Model
X1 Carbon
Serial number
PF-1YE8Q
Bought from
Lenoov.com
Bought
Dec 12, 2020
Where
ARLINGTON, Virginia: Home/Apartment/Condominium
Who was involved
Age 39, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/8/2021) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a safety issue involving our products (here, a report of excessive heat).
Lenovo’s Customer Relations team has been in direct contact with the customer on this matter. In May, 2020, Lenovo had serviced the customer’s PC, replacing the system board and battery. After raising this subsequent issue, the customer has not been willing to provide the PC to Lenovo for inspection and review, so Lenovo unfortunately can not comment on the specific system performance or make a diagnosis. Lenovo and the customer have, however, recently discussed arranging an on-site support visit (at the customer’s convenience). Lenovo intends to replace the battery; confirm the latest system firmware; perform a diagnostic review of the system’s performance; and, if needed, send the existing battery back to Lenovo for inspection.
After assessing both the battery and the PC itself, Lenovo will discuss the results with the customer, and Lenovo hopes to resolve the issue in a manner satisfactory to the customer and consistent with Lenovo’s warranty obligations.
The reported model is not within the scope of any current Lenovo product recall.

CPSC report 20210920-C0660-2147360458. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 16, 2021, sent to the company Aug 19, 2021, published by CPSC Sep 2, 2021

The product, in the report: Lenovo LAPTOP COMPUTER Model IDEAPAD 100S

LENOVO IDEAPAD 100S, BOUGHT TWO FROM BEST BUY... PURCHASE INFO ATTACHED... BOUGHT BATTERIES SWELLED... ONE QUITE A BIT... BOTH WERE USED IN THE HOUSE, ONE IN LIVING ROOM, ONE IN MY OFFICE... NOT SUJECTED TO HIGH TEMPERAURES... NO INJURES, STOPPED USING THEM...

Model
IDEAPAD 100S
Bought from
BEST BUY
Bought
Nov 23, 2017
Where
THE VILLAGES, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand LENOVO, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/2/2021) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a safety issue involving our products. Lenovo provides the following guidance online (pasted below) regarding swollen batteries: https://support.lenovo.com/us/en/solutions/ht509084-battery-qa
********** Abnormal Battery Swelling
All lithium-polymer batteries exhibit a small amount of swelling during charge and discharge cycles. Swelling which leads to noticeable bulging of the battery pack or your system is abnormal. Abnormal swelling can occur for a number of reasons including: exposure to high temperature, extended time at full charge, extended cycling, over-discharge while in storage, or damage due to being dropped or deformed.
In most cases, a swollen battery which has resulted in mechanical damage to your system does not present a safety risk , as the swelling is primarily from harmless carbon dioxide (CO2) gas generation. However, in some rare instances, excessive swelling may lead to hazardous conditions. Therefore, Lenovo recommends treating all excessively swollen batteries carefully to avoid puncture or further damage. You should promptly contact the Support Center or an Authorized Service representative to arrange for replacement. Swollen batteries are subject to the terms of your battery warranty. **********
The reported model is not within scope of any current Lenovo product recall.
According to the report, the incident occurred over three years ago, on May 1, 2018. It is unclear whether the customer contacted Lenovo at or around the time of the incident.

CPSC report 20210816-80D57-2147361087. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2020, sent to the company Aug 10, 2020, published by CPSC Aug 24, 2020

The product, in the report: Lenovo Laptop Model: 510-15IKB Laptop (ideapad) - Type 80SV Serial: PF0Q1XTM

On July 31st, 2020 (In Vientiane, Laos - where I am serving as a missionary), I noticed my laptop had rebooted automatically, and was not starting. Previously I had noticed that SD cards were not easily going into my SD card slot, and that occasionally my laptop would get a bit warm. When I could not get my device to boot correctly, I removed the solid state hard drive I had previously installed. Upon placing the device upside down, I notice that the plastic case was badly deformed. Initially, I though it was heat (plastic melting), though I now believe it was probably due to pressure. Upon further inspection, and breaking the Lenovo warranty sticker (a sticker placed above a screw that keeps a user from opening the laptop entirely), I found that the battery was enlarged. It was enlarged enough to bend the motherboard slightly, and deform the plastic case. The ‘puffed’ battery was taken and placed in a metal box outside, in a safe area, in case the battery exploded or caught on fire. Once the battery was removed, the laptop now operates as normal.
Lenovo 510-15IKB Laptop (ideapad) - Type 80SV Serial: PF0Q1XTM
Order Number: [REDACTED] Ordered on Thu 22 Jun 2017 17:27 EDT Digital Receipt available.
Photos, video of opening is linked here. Once I determined it looked like a battery, I took video of the ‘maiden’ opening to provide as documentation to Lenovo’s engineering team. Here’s the URL to access those resources. [REDACTED]

Model
510-15IKB Laptop (ideapad) - Type 80SV
Serial number
PF0Q1XTM
Bought from
Lenovo’s Website
Bought
Jun 22, 2017
Where
Vientiane Capital, Laos: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/21/2020) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a potential safety issue involving our products. Upon learning of this report, Lenovo immediately initiated an investigation. We contacted the Submitter of the report in an effort to obtain the subject hardware/battery so that we could (1) verify that the battery is, in fact, a Lenovo product; (2) gather additional information and investigate the facts and circumstances; (3) analyze the product to determine the cause of any failure; and (4) determine what, if any, corrective actions may be appropriate in the circumstances. We have not received the subject battery as it would be difficult and/or inadvisable to ship (the battery is currently overseas). We have, however, offered a replacement battery for the customer free of charge and are arranging delivery.
As additional background: we note that all lithium-polymer batteries exhibit a small amount of swelling during charge and discharge cycles. Swelling which leads to noticeable bulging of the battery pack is abnormal. Abnormal swelling can occur for a number of reasons including: exposure to high temperature, extended time at full charge, extended cycling, over-discharge while in storage, or damage due to being dropped or deformed. In most cases, a swollen battery does not present a safety risk, as the swelling is primarily from harmless carbon dioxide (CO2) gas generation. Lenovo recommends treating all excessively swollen batteries carefully to avoid puncture or further damage, and to promptly contact the Lenovo Support Center or Authorized Service representative to arrange for replacement.

CPSC report 20200731-7E069-2147370769. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 20, 2019, sent to the company Jul 1, 2019, published by CPSC Jul 16, 2019

The product, in the report: Lenovo Laptop 20DF-00EDUS POWER SUPPLY E132068 LEVEL 3

I plugged in my Lenovo laptop, after a few hours it was not charging. I made sure that the 20 V dc end of the power cord was correctly installed, then I looked at the 120 VAC cord end that supplies 120VAC to the power convertor to DC, it looks like the cord was not completely seated, so I grabbed the power convertor with my left hand and seated the cord with my right hand, it moved slightly, then a violent shorting event occurred inside the power convertor, orange flames and black smoke shot out of the connection port and burned my right hand. I dropped everything and pulled the 120VAC poor cord out of the outlet and the shorting stopped.

Model
20DF-00EDUS
Serial number
PF-0DB7C 15/10
Bought from
Lancaster Computers, Pennsylvania
Where
Monticello, Illinois: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(7/17/2019) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a safety issue involving our products.
Upon learning of the alleged incident, Lenovo immediately initiated an investigation. We contacted the Submitter of the Report in an effort to obtain the subject hardware/product so that we can (1) verify that a Lenovo product was, in fact, involved in the alleged incident; (2) gather additional information and investigate the facts and circumstances surrounding the alleged incident; (3) analyze the hardware to determine the cause of failure (if any); and (4) determine what, if any, corrective actions may be appropriate in the circumstances.
We have received the subject hardware/product for analysis. Based on our examination, a residue is clearly visible on the tip of the power cable and around the insertion point into the adapter. Such residue is indicative of a spilled substance or other liquid contacting the cord and connection point with the adapter, which would cause the shorting event and damage to the cord and adapter as visible in this case. Lenovo instructs customers to keep the power cord and adapter away from liquids to avoid this type of incident. Nonetheless, Lenovo has already provided a replacement power adapter to the customer free of charge.
The reported model is not within scope of any current Lenovo product recall.
The Submitter of the Report has been provided with direct contact information for the Lenovo representatives assigned to this matter to enable contact with regard to any further questions or concerns regarding the product.

CPSC report 20190620-622D4-1882090. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 12, 2019, sent to the company Jul 12, 2019, published by CPSC Jul 26, 2019

The product, in the report: Lenovo Desktop Model H520

My wife went to sleep at 8pm-ish,10 minutes later she yell and scream said computer is on fire (I was downstairs in family room) I ran upstairs PC unit spark light as I tried to unplug We have to open windows door and running fan to clear burn fume The PC was in sleep mode when this happen,I brought this refurbished PC at Lenovo outlet web site
Manufacturer LENOVO Product Family H520 Machine Type 10094 Configuration # 57317164 CPU I3 Mfg Date 2013-05-17

Model
LENOVO H520
Serial number
ES11455055
Bought from
LENOVO Web site, North Carolina
Where
Gaithersburg, Maryland: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand LENOVO, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/29/2019) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a safety issue involving our products.
The customer directly notified Lenovo of this alleged incident prior to submitting the Report. Upon learning of the incident, Lenovo immediately initiated an investigation. Lenovo has directly engaged with the Submitter of the Report in an effort to obtain the subject hardware/product so that we can (1) verify that a Lenovo product was, in fact, involved in the alleged incident; (2) gather additional information and investigate the facts and circumstances surrounding the alleged incident; (3) analyze the hardware to determine the cause of failure (if any); and (4) determine what, if any, corrective actions may be appropriate in the circumstances. The customer sent Lenovo the subject hardware, minus the hard drive (HDD), for failure analysis. Upon examination of the hardware, Lenovo technicians found visible localized burning on two cables but could not identify any energy source within the PC that could have caused the damage. Analysis revealed that one of these cables belonged to a non-Lenovo third party. Additionally, analysis confirmed that one of the Lenovo supplier power cables was incorrectly attached. As all Lenovo systems, including refurbished computers, are subject to extensive quality control standards and manufacturing checks, it is highly unlikely that this faulty installation could have occurred in the Lenovo facility. As the presence of the third party cable, localized burning from an unidentifiable source, and the faulty re-installation of the Lenovo cable indicate modification to the hardware after purchase, Lenovo engineering concluded that the damage was customer induced.
The reported model is not within the scope of any current Lenovo product recall.

CPSC report 20190612-A31EF-2147380456. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 22, 2018, sent to the company May 31, 2018, published by CPSC Jun 21, 2018

The product, in the report: The power cord to our Lenovo laptop purchased four years ago had developed a split near the connecting head. It was shooting off sparks when plugged in.

We have a Lenovo computer that we bought around three to four years ago. The power cord recently was literally shooting sparks into the air when plugged in. The cord had split near the head or plug. It was an incredible fire hazard.

Where
MCLEAN, Virginia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/14/2018) Lenovo: At Lenovo, we are concerned with any report of a safety issue involving our products. Upon learning of the reported incident, Lenovo contacted the Submitter of the Report to request the subject hardware in order to (1) verify that a Lenovo product was involved in the alleged incident; (2) gather additional information and investigate the facts and circumstances surrounding the alleged incident, and (3) analyze the hardware to determine the cause of failure (if any) to determine what, if any, corrective actions may be appropriate.
Analysis of the customer’s description of the alleged product issue is indicative of improper usage, such as over tension to the output cable, which could potentially result in internal wiring breakage that when used for the time period the customer described (3-4 years) could result in an internal short and arc. In response to Lenovo’s request for the hardware, the customer indicated that the adapter had been disposed and is therefore not available for physical analysis. Without the hardware, Lenovo is unable to verify that a Lenovo product was in fact involved and is unable to examine the adapter to assess the cause of the alleged failure. The reported model is not within scope of any current Lenovo product recall.
The Submitter of the Report has been provided with direct contact information for the Lenovo representatives assigned to this matter so that he may contact Lenovo directly with regard to any further questions or concerns regarding the hardware.

CPSC report 20180522-3BC60-2147387795. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 21, 2018, sent to the company Mar 1, 2018, published by CPSC May 22, 2018

The product, in the report: Lenovo N22 Chromebook, model 80SF0001US

I’ve sorted this list by serial number of the device involved in each incident. All are Lenovo N22 Chromebooks, model 80SF0001US. Lenovo removed some chromebooks from our schools due to fire hazard but we are still encountering smoking Chromebooks, two just yesterday, 2/20/18. We have numerous pictures and videos on the incidents, melted plastic, smoking, visible open flame. We have been repeatedly assured by Lenovo that there is no shock or fire hazard. Our experience has shown that to be incorrect.
LR04UYH7 11/9/17 While changing a cracked screen, wire about 2 1/2 inches down from the top of device started smoking/melting and device overheated.
LR04YEB6 11/8/18 I was called to a classroom room. Device was smoking around the camera, melting plastic where camera should attach. Had to remove battery to stop device from overheating. LR05EEL6 11/7/18 I was called to front office for a report of a smoking N22 belonging to a 6th grader. Device was smoking around the camera. I twisted camera to inspect it for damage and found it to be turning properly, not spinning freely or broken in any way. Student stated that he had bumped his Chromebook against a desk and it started smoking. Device continued to smoke for 4 to 5 minutes. Chromebook stopped smoking when the wire connecting the camera became severed from the camera. Camera melted free of its mount on the left side due to melting plastic. Upon returning a replacement Chromebook to teacher, he stated that the Chromebook had burned him when he touched it.
LR04YCW8 11/9/18 Device was smoking around the camera , melting the plastic and the camera came off. Turned the device off and the exposed wires still smoked.
LR05EKLL 11/28/17 Device brought in with smoking camera. Camera appears intact. Much larger volume of smoke than other incidents. Plastic on back of screen feels warm and soft to the touch.
LR04U44R 11/28/17 Device brought to help desk with smoking camera. Plastic around camera is warm. Camera appears to spin normally, does not appear to be broken.
LR04XU2U 12/4/17 Student was in class taking an online quiz, student then touched the back on the camera unit and he burned his finger. Smoke started coming out of the camera unit area.
LR04UWHY 12/12/17 Smoking device due to wires breaking in camera assembly.
LR04YFDU 12/12/17 Smoking device due to wires breaking in camera assembly.
LR04UWHH 12/12/17 Smoking device with melted screen bezel and camera assembly missing.
LR04UYKX 12/12/17 Smoking device due to camera wiring and assembly issues. Right side of camera assembly broken off.
LR04XX3E 12/12/17 Smoking device due to camera assembly breaking off. Melting of bezel at top near camera.
LR04XRAS 12/13/17 Device had sparks around camera joint due to being broken off on the left side.
LR05CQBD 01/11/18 Device sparked and began burning with an open flame near camera assembly.
LR05EQZ3 01/22/18 Student shocked by camera wiring sticking out from camera area. Opening device at help desk caused device to smoke.
LR04XS47 1/22/18 Device sparked and began smoking.
LR05S769 2/8/18 Device sparked and began smoking.
LR04UWFK 2/20/18 Student brought Chromebook to IT Help Desk and reported that it had started burning after being plugged into charger at home. Student stated entire room smelled of smoke, upon realizing this the student unplugged the device. Upon inspection by IT staff we found the motherboard scorched, melted internal plastic and aluminum.
LR04XS33 2/20/18 Student bumped camera on Chromebook and device began to smoke and melt.
Additionally Lenovo conducted an on site inspection the week of February 2, 2018 and removed the following serial number due to fire hazard: LR058YML LR04U49T LR05BKM1 LR05DYV7 LR05EFY9 LR05BL5C LR04Y33M LR05BG0K LR04XU70 LR05BL2U LR05BJ3R LR05AXL8 LR05D0XT LR04XR9M LR05BL4H LR04U458 LR05BL78 LR05D12W LR05EF8V LR04U3ZB LR058YWE LR05E1J7 LR05EF0A LR05EG3X LR05EFJ8 LR05DYU0 LR05BL0U LR05EG3H LR058WHQ LR058YW2 LR05EEMV LR04Y32U LR04UWKJ LR04Y2TV LR04UWF7 LR04USZU LR04Y2Q3 LR05EQU6 LR04Y353 LR04UW0E LR04UVHN LR04UWJ1 LR04Y2ZP LR04USXN LR04UWFH LR05EQZ8 LR04USXJ LR05D115 LR04UYKE LR05EQDM LR05EG42 LR05D0YZ LR05EQDL LR04USNR LR05CQAK LR04US4B LR04XS4K LR04YFEH LR05BL53 LR05EQY9 LR04UYKA LR05EQQJ LR05EKR0 LR05EPZK LR05EKMR LR05EQTL LR04XKY3 LR05EQWT LR04XRA7 LR04Y2YD LR04USZA LR04U57G LR04XRAE LR04XRBB LR04Y35K LR04XBAQ LR04Y2RH LR04V0TR LR04XTR9 LR04V24T LR04V271 LR04URA8 LR04XT2N LR04XH4Q LR04XX2T LR04XU73 LR04X9VM LR04V1UZ LR04UWCU LR04UWCY LR04V9NS LR04YE6Y LR04XB9Y LR04URG8 LR04XKYP LR04XBBM LR04V23T LR04UWFV LR04XTN3 LR04URLZ LR04Y2SV LR04Y330 LR04Y2QP LR04UWHX LR04V20H LR04V22Z LR04XBBS LR04YCXU LR05FBFR LR063A6T LR05NSGG LR063AG5 LR03VHTX LR04M5AU LR04M4K4 LR05EG5F LR04XU49 LR04YETD LR04Y2S5 LR04XU4Y LR04URKM LR04UWJY LR04XL60
LR04XBCQ LR04Y1YM LR04Y1ZV LR04XX0J LR04YFDR LR04XU52 LR04XUKM LR04XAF5 LR04XU1X LR04XR2H LR04XX31 LR04YDXH LR04UVQP LR04UWCG LR04XU9K LR04XTX1 LR04V1XP LR04XBC0 LR04XPJZ LR04XTDA LR04XBCS LR04UVGV LR04UWCW LR04V248 LR04XL69 LR04XBFH LR04UWJJ LR04URS2 LR04XX3H LR04UWDW LR04XB6E LR04YFEU LR04Y1ZF LR04XAPE LR04XU3W LR04UWQW LR04XX1N LR04XU1G LR04XX3D LR04Y27B LR04Y333 LR04Y28M LR04XTT5 LR04Y1Y3 LR04UV6W LR04UWEB LR04URKP LR04URHN LR04V25W LR04XTX0 LR04YCY1 LR04Y2PX LR04URGE LR04XX3C LR04Y2UB LR04UWJA LR04UVPW LR04UYHR LR04V223 LR04V22M LR04Y2R6 LR04URCP LR04URUE LR04XAPP LR04XBBV LR04USXX LR04V24L LR04XU6V LR04Y2U1 LR04XBFC LR04YFCQ

Model
80SF0001US
Where
Kentucky: School
Who was involved
Age 12, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/22/2018) Lenovo: At Lenovo, safety is our number one priority and we are concerned with any report of a safety issue involving our products. We have been in communication and continue to work with this customer regarding the alleged incidents. Lenovo dispatched a team to conduct an on-site inspection of the hardware to verify the facts and circumstances of the alleged incidents, and to identify any quality issues affecting the normal use and operation of these particular machines. With respect to some of the machines, the swiveling camera assembly appeared to be compromised. Specifically, with regard to this customer, Lenovo’s investigation and analysis indicates forceful, and in some instances, apparently intentional over rotation of the camera assembly by users to the point of breakage. Unfortunately, there was excessive abuse of the units that were never intended to receive such extreme levels of force. Like all products, notebook computers should be regularly inspected for signs of wear and tear that may require service. Our investigation and analysis does not indicate that the safety of this customer was ever at risk. Rather, when the broken camera assemblies failed to operate, they did so in a safe, controlled, and predictable manner. Lenovo is standing behind its products and has provided the necessary repairs to the customer. We have provided the customer with direct contact information for the Lenovo representatives assigned to this matter so that any further questions or concerns regarding the subject hardware may be promptly addressed.

CPSC report 20180221-2B030-2147392751. Submitter: State Government Agency Search for it on SaferProducts.gov
No one hurt
Made Jul 18, 2017, sent to the company Jul 26, 2017, published by CPSC Aug 9, 2017

The product, in the report: Lenovo laptop. G50-80

I purchased a Lenovo laptop computer a few years ago. I had to stop using over 2 years ago because the power cord (at the jack) melted right where it goes into the laptop, and the heat from the melting power jack damaged the laptop case. I sent the laptop (my expense) to Lenovo, but their “tech” decided that it was my fault. How they came to that conclusion, I will never know. The melted jack could’ve only been damaged by overheating or if I were to hold a lighter under it!

Model
G50-80
Serial number
PF08NGX5
Bought from
Best Buy, Ohio
Where
Findlay, Ohio: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/10/2017) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a safety issue involving our products.
Upon learning of the alleged incident, Lenovo immediately initiated an investigation. We have been in contact with the Submitter of the Report in an effort to obtain the subject hardware so that we can (1) verify that a Lenovo product was, in fact, involved in the alleged incident; (2) gather additional information and investigate the facts and circumstances surrounding the alleged incident, and (3) analyze the hardware to determine the cause of failure (if any) and (4) determine what, if any, corrective actions may be appropriate in the circumstances.
We have been in communication with the Submitter of the Report, and have received the subject hardware for analysis. At this time we are continuing to evaluate the subject hardware and will continue to work with the Submitter of the Report and CPSC to take any additional corrective measures that may be required. We have provided the Submitter of the Report with direct contact information for the Lenovo representatives assigned to this matter so that any further questions or concerns regarding the subject hardware may be addressed quickly by Lenovo directly.
Based on our initial investigation, we have been able to determine that the reported device model is not within scope of any current Lenovo product recall, and we have received no previous reports of other incidents involving this model.

CPSC report 20170718-68DAB-2147398849. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 15, 2017, sent to the company Oct 17, 2017, published by CPSC Oct 31, 2017

The product, in the report: Laptop computer

Battery pack Lenovo 45N1126 overheated and caused my nano mouse receiver to melt into the laptop motherboard.d

Model
T560
Serial number
R90L51JN
Bought from
Lenovo
Bought
Jul 7, 2016
Where
Tallahassee, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Lenovo Laptop, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/31/2017) Lenovo: At Lenovo, we are concerned with any report of a safety issue involving our products. Upon learning of the reported incident, Lenovo contacted the Submitter of the Report to request the subject hardware in order to (1) verify that a Lenovo product was involved in the alleged incident; (2) gather additional information and investigate the facts and circumstances surrounding the alleged incident, and (3) analyze the hardware to determine the cause of failure (if any) to determine what, if any, corrective actions may be appropriate.
Following our communication with the Submitter of the Report, we learned that the subject hardware had been provided to Lenovo for service following the alleged incident. Our records indicate that Lenovo Service Depot technicians inspected the system and found no substantial damage, such as burned battery or system deformation, that would indicate a thermal event had occurred. Lenovo’s service technicians replaced certain parts, including the system’s battery, and returned the system to the Submitter of the Report. Lenovo has confirmed that the product referenced in the Report is not the subject of any recall, and we have not observed any failures similar to the one described in the Report in other products of this type.
The Submitter of the Report has represented to Lenovo that there has been no additional incident following Lenovo’s service of the subject system, and that the Submitter of the Report has experienced no further issues with the product.

CPSC report 20170715-6B64F-2147398947. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 5, 2017, sent to the company Mar 3, 2017, published by CPSC Mar 17, 2017

The product, in the report: Laptop computer from Lenovo. Model description: Lenovo Yoga Flex3, 14”, black color.

On 01/30/2017, I notice a Lenovo Flex3 laptop exhibited a burning smell accompany by periodic electrical sparks I saw from the back of the computer while charging the battery. I immediately pull the plug out of the computer, but the problem persisted for another 2 hours until the battery was apparently completely discharged. For fear of fire, I took the computer to work afraid of losing my home to electrical fire (I could no longer trust that computer).
There was no injury, nor property damage, because I took immediately action to prevent the possibility of a fire starting at my house.

Model
FLEX 3-1480 80R3
Serial number
R90JBAAT
Bought from
Costco, Colorado
Bought
Apr 2, 2016
Where
Fort Collins, Colorado: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/17/2017) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a safety issue involving our products.
Upon learning of the alleged incident, Lenovo immediately initiated an investigation. We have been in contact with the Submitter of the Report in an effort to obtain the subject hardware so that we can (1) verify that a Lenovo product was, in fact, involved in the alleged incident; (2) gather additional information and investigate the facts and circumstances surrounding the alleged incident, and (3) analyze the hardware to determine the cause of failure (if any) and (4) determine what, if any, corrective actions may be appropriate in the circumstances.
Based on our initial investigation, we have been able to determine that: (1) the reported model is not within scope of any current Lenovo product recall; (2) we have received no previous reports of other incidents involving this model; and (3) the subject hardware was submitted to a Lenovo Service Depot for repair by the Submitter of the Report.
Lenovo service technicians identified a possible internal fault that may have caused some localized smoke, nevertheless appears to have failed in a safe manner. The failure did not appear to originate from the battery of the subject device, and there was no evidence of thermal runaway or other safety concerns. The device was repaired by the Lenovo Service Depot and has been returned to the Submitter of the Report. We have also provided the Submitter of the Report with direct contact information for the Lenovo representatives assigned to this matter so that he may contact Lenovo directly with regard to any further questions or concerns regarding the subject hardware.

CPSC report 20170205-C0FD9-2147407356. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 5, 2017, sent to the company Jan 27, 2017, published by CPSC Feb 10, 2017

The product, in the report: Lenovo All In One PC

I have a Lenovo All in One PC At 9.30 on 2nd January 2017. My Wife and Daughter shouted to me that they could smell burning and see smoke coming from our study. Went I went to the room it was full of smoke. I unplugged all electrical items. I could see smoke coming from the top of the Lenovo PC I could smell burning plastic from the top I called Lenovo technical support as I read on Google that there had been a recall on some product power supplies I was told that this model was not subject to a recall And as it was out of warranty they couldn’t help I said that I didn’t think that was good enough as there could have been a serious fire If this had happened during the night there could have been a serious fire and possible injuries We were just about to go shopping when the incident occurred. If we had left a few minutes earlier it would have been a different situation I asked to speak to a supervisor. I was told that there was nothing they could do I asked the operator to tell the Supervisor that I was prepared to talk to the CPSC After a few minutes waiting the call was disconnected

Model
C540 10110
Serial number
CS00740952
Bought from
Amazon
Bought
Jan 1, 2014, about then
Where
Melbourne Beach, Florida: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Child
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/10/2017) Lenovo: At Lenovo, safety is our number one priority, and we are concerned with any report of a safety issue involving our products.
Upon learning of the alleged incident, Lenovo immediately initiated an investigation. We have been in contact with the Submitter of the Report in an effort to obtain the subject hardware so that we can (1) verify that a Lenovo product was, in fact, involved in the alleged incident; (2) gather additional information and investigate the facts and circumstances surrounding the alleged incident, and (3) analyze the hardware to determine the cause of failure (if any) and (4) determine what, if any, corrective actions may be appropriate in the circumstances.
We have determined that the reported model does not include an internal power supply or internal battery pack, and is not within scope for any current Lenovo product recall. We have received no previous reports of other incidents involving this device.
To date our investigation has confirmed that there were no injuries associated with the alleged incident, and that any related property damage appears to have been minimal. We will stay actively engaged with the affected parties as we continue to investigate this incident.
We have provided the Submitter of the Report with direct contact information for the Lenovo representatives assigned to this matter.

CPSC report 20170105-A57E2-1620605. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 26, 2015, sent to the company Nov 2, 2015, published by CPSC Nov 17, 2015

The product, in the report: Lenovo Yoga 2 Pro

This laptop computer runs EXTREMELY hot. The computer is 1 year old and has been getting hotter. The power cord also gets very hot at the adapter. It will burn you to the touch. Lenovo said it is not on their recall list therefore they do not cover it but it is EXTREMELY hot and has not been dropped or damaged in any way.

Model
Yoga 2 Pro
UPC
JVHFC1
Serial number
YB01205486
Bought from
Best Buy
Bought
Aug 14, 2014, about then
Where
SImpsonville, South Carolina: Home/Apartment/Condominium
Who was involved
Age 48, Female
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/21/2015) Lenovo: We at Lenovo are concerned with any report of a safety issue involving our products. Upon learning of the alleged incident, Lenovo contacted the Submitter of the Report in order to request the subject hardware in order to (1) verify that a Lenovo product was involved in the alleged incident; (2) gather additional information and investigate the facts and circumstances surrounding the alleged incident, and (3) analyze the hardware to determine the cause of failure (if any) and determine what, if any, corrective actions may be appropriate. Lenovo has confirmed that the product referenced in the Report is not the subject of any recall.
Our communications with the Submitter of the Report confirms that no injury occurred.
Lenovo received the hardware from the Submitter of the Report for analysis, and has performed extensive testing on the system. Our diagnostics indicate that the system, power cord and adapter are all performing within industry safety standards, and we were unable to find any evidence of a system failure or thermal event.

CPSC report 20151026-49420-2147427224. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 7, 2015, sent to the company May 18, 2015, published by CPSC Jun 2, 2015

The product, in the report: Lenovo ideapad yoga 13 laptop/ultrabook, silver grey, i5 3337/4G Ram/128G SSD/13.3-inch.

I bought a Lenovo idea pad yoga 13 in August 2013 at amazon Japan. On Apr 24 this year, the laptop was suddenly turned off when I was using it, and no response by clicking any keys, no light is on. I felt it’s pretty hot, and the smell was like burning. So I decided to get rid off the keyboard to cool it. After I disassembled the keyboard and the plate above the main board (It’s very easy to achieve that), one black chip was on fire!!! The mainboard was burnt!!! It’s too dangerous, I can’t imagine the main board will be on fire when I have cut off the power. If no person is around the laptop, I think the office will be burnt out. The worse is that Lenovo China refused to replace the bad product for free. The only reason is this product is bought from Japan, and there is only one year warranty for the laptop. I am very disappointed about that. I heard that the potential burning thinkpad battery can be recalled, but my burnt main board can not be replaced. I know the same model of lenovo yoga is also sold in USA, hopefully it’s only a single incident.

Model
2191
UPC
147002543
Serial number
EB33541858
Bought from
Amazon.co.jp
Bought
Aug 27, 2013
Where
Beijing, China: Other Public Property/Office
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/2/2015) Lenovo: We at Lenovo are concerned with any report of a potential safety issue with one of our products. Our team evaluated the information provided by the Submitter of the Report, and were able to determined that an internal component failed, causing apparent internal damage to the machine. The extent of the failure, however, appeared to be contained to the component itself and did not pose a safety risk outside of the machine. Lenovo has evaluated the failure and confirm the failure is under safe manner, no substantial safety hazard.
We note that the Submitter of the report neither resides in nor acquired the product in the United States. Lenovo has no record of the Submitter of the Report contacting our Service Team in China. Given the age of the system, that the failure was contained to an internal component, and because the system is currently outside of the warranty service period, there is no further Service action.
Lenovo has requested the hardware from the Submitter of the Report in order to perform a more complete analysis to confirm our initial findings, and will follow up with the Submitter of the Report in the event that additional action is warranted.

CPSC report 20150506-1B7F7-2147433184. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 24, 2015, sent to the company Mar 4, 2015, published by CPSC Mar 26, 2015

The product, in the report: Lenovo IdeaPad Z580 Model name: 20135 Input: 20V - 3.25A Mfg Date: 2012/10/11 S/N: QB06118636 P/N: 59345242 MO: QB02101104 Factory ID: CS20 Manufactured for Lenovo (Singapore)Pte. Ltd

Buen dia estimados:
El cable de alimetacion CA de mi laptop se recalento, echo humo y se corto el cable, en Honduras no encontre el cable original, compre uno generico y tambien me lo quemo, en estos mementos estoy con otro cable de alimentacion generico.
Saludos,
CPSC Translation: The power cable CA of my laptop got hot then smoke came then got cut. In the country of Honduras, I couldn’t find the original power cable. But I bought a generic power cable, but it was burned as well. I have another generic power cable and this is what I am using right now.

Model
20135
Serial number
QB06118636
Bought from
Amazon
Where
San Pedro Sula, Honduras: Other Public Property/Office
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Lenova, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150224-D5517-1470473. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 30, 2014, sent to the company Jan 14, 2015, published by CPSC Jan 29, 2015

The product, in the report: The product was a Lenovo V570 Laptop computer 14 X 11 inches.

I herd a cracking sound and saw little puffs of brownish smoke from the AC jack on the computer. I pulled the cord from the Laptop and it was very hot to the touch. I pulled the cord from the AC outlet and that part of the cord was very hot and burned my hand. I have been having problems charging the computer ever since. That incident happened over this past summer around the fourth of July.

Model
Lenovo V570 1066
UPC
P/N59321317
Serial number
WB04400404
Bought from
Best Buy
Bought
Feb 15, 2013, about then
Where
Iron River, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/28/2015) Lenovo: We at Lenovo are concerned with any report of a hazard. Upon learning of the reported incident, our Product Quality team immediately contacted the submitter of the Report, who confirmed that he did not require medical attention or treatment as a result of the reported incident. The subject system is currently with the Lenovo Service depot for repair of another issue, so our team will be able to evaluate any repair required resulting from the reported incident as well. Our Product Quality team has requested that the submitter of the Report also send the subject AC adapter to Lenovo (at Lenovo’s expense) so that we can conduct a thorough analysis to determine the cause of the incident. The submitter of the Report has agreed to provide Lenovo with the subject AC adapter, but it has not been received as of the time this Comment is being submitted. Lenovo has offered to provide the submitter of the Report with a replacement adapter, which the submitter of the Report declined.
We are unable to confirm the Lenovo part involved or the cause of the failure until the subject adapter has been received for analysis. Our initial communications with the submitter of the Report indicate that the adapter’s output wattage and voltage are within safety standards, so Lenovo will continue to work diligently with the submitter of the Report to determine the cause of the alleged incident.

CPSC report 20141230-1AC06-2147437172. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 30, 2014, sent to the company Dec 15, 2014, published by CPSC Dec 31, 2014

The product, in the report: Lenovo Think Pad Laptop Model # T410 2518QBU Li-ion Laptop Battery

I own a Lenovo ThinkPad laptop. Model T410 2518QBU. The laptop battery started to smoke & was very hot. I removed the battery immediately. After researching on Lenovo’s web site, I learned that the batteries for these particular laptops have been recalled. I called Lenovo support. After giving all of my information to a gentlleman, “[REDACTED]”, at Lenovo’s tech support ctr,located in Georgia, he told me that HE COULD NOT ASSIST me, as my waranty had expired. True. It has. I asked to speak to his Supervisor. T o which he replied, My Supervisor will NOT speak to you & neither will I, as your waranty has expired.He proceeded to inform me that He would be hanging up the phone, as I tried to inquire WHY the waranty would prevent him from helping me with a smoking recalled battery. HE HUNG UP ON ME!! Regardless of waranty, MY BATTERY overheated & started smoking! I will NOT place the battery back nside of my laptop, as it could possibly melt other parts & ruin my laptop. I went online & looked up the battery recall details.wHEN TYPING IN THE BAR CODE ON MY BATTERY, it told me that my battery was NOT eligible for replacement. Can someone PLEASE tell me WHY an overheated smoking battery is NOT eligible for a recall replacement? I Understand that the battery bar code determines eligibility. Does this mean that my battery, also made in China, isnt DANGEROUS? My info Lenovo T410 ThinkPad (laptop) Model Type 2518QBU My S/N R8-E85F5 My battery’s bar code # 11S42T4798Z1ZJ3J083442
Thank you,
[REDACTED]

Model
Think Pad T410 2518 QBU (laptop)
Serial number
R8-E85F5
Bought
Oct 10, 2012
Where
Wailuku, Hawaii: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/30/2014) Lenovo: We at Lenovo are concerned with any report of a hazard. Our Product Quality team contacted the submitter of the Report upon learning of the incident and on multiple occasions afterwards to request additional information and offer to replace the subject battery. To date, the submitter of the Report has not provided the information Lenovo needs to verify the incident and replace the battery, and has not provided Lenovo with the subject battery itself, so Lenovo is unable to determine the cause of the incident. Based on the information provided in the Report, we determined that the battery type sold with the subject make and model of laptop meets safety standards and is not subject to any current recall. Laptops of the make and model referenced in the Report are sold by Lenovo with batteries from a variety of suppliers. Only batteries made by a certain supplier and within specific manufacturing date ranges are subject to Lenovo’s current voluntary battery recall. This does not mean, of course, that batteries outside of those ranges are immune from incident. Lenovo has requested that the customer provide the battery to us for testing so that we may verify the incident and determine the cause. It is not recommended that the submitter of the Report continue to use the subject battery. Lenovo is prepared to replace the battery upon receipt of the requested information from the customer. The submitter of the Report has been given direct contact information for Lenovo via email, and also may check warranty status or initiate any other product support by contacting 1-877-4-Lenovo (1-877-453-6686) 24 hours a day 7 days/week.

CPSC report 20141130-49B10-2147438385. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 23, 2014, sent to the company Oct 1, 2014, published by CPSC Oct 23, 2014

The product, in the report: Lenovo Yoga Idea pad battery. The wires of this battery are coming off creating fire hazard conditions. LENOVO AC ADAPTER model# PA-1650-37LC LC PN: 36200235 LI PN: 45N0267: FRU PN: 45N0278

Lenovo Yoga Idea pad battery wires are coming out creating fire hazard condition, when I connected the battery charger, spark and smoke came out , I was able to see it and pulled the plug off. I reported this issue with Lenovo and aked for a replacement. they did not replace the product but noted my report as safety complaint, No action was taken by Lenovo. I see this as a design issue with this model charger and can case fire in homes or office buildings.

Model
PA-1650-37LC
Where
Clarksburg, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/15/2014) Lenovo: We at Lenovo are concerned with any report of a hazard. The submitter of the Report requested that his or her contact information not be released to Lenovo, and therefore additional information is not available to us.
We reviewed the Report, and determined that the subject adapter meets the IEC-60950-1 ITE safety standards. The output voltage is rated at 20V DC, which is under the SELV (Safety Extra Low Voltage) requirement, and the output power is rated at 65Wmax, which is under the LPS (Limited Power Source) requirement.
The issue the Reporting person describes may result from misuse of the product, such as over-stress on the power cord from the adapter to the tablet by pulling it with excessive force. (Please see Lenovo Safety and General Information Guide, Chapter 1, Important Safety Information, p.3-4: http://support.lenovo.com/en/docs/um919740). The output cable can be pulled out of the power adapter and expose the conducting wire(s). Doing so may result in shorting, causing the spark and smoke the user describes, but with the low voltage and power, this should not be a fire safety hazard under the described conditions.
The customer has not provided contact information, so Lenovo cannot confirm the statements regarding the customer’s communication with us. Lenovo will provide the customer with support based on current warranty status. The user may check warranty status or initiate warranty support by contacting 1-877-4-Lenovo (1-877-453-6686) 24 hours a day 7 days/week.

CPSC report 20140923-67EFA-2147440687. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 8, 2014, sent to the company Apr 16, 2014, published by CPSC Apr 30, 2014

The product, in the report: Lenovo T410 2518X01

My computer gets really hot. Hot enough that I cannot keep it on my lap without burning my legs. I checked online, and the battery is not eligible for recall. I am afraid that it could start a fire.
The number on the battery (under the bar code) is 11S42T4798212HFJOCPRGM

Model
Lenovo-IGF LENOVO TP T410 CI5/3.2 14.1 2GB 320GB DVDR WLS CA
Bought from
Amazon
Bought
Dec 23, 2011, about then
Where
Grand Rapids, Michigan: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20140408-D6863-2147445621. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 2, 2014, sent to the company Apr 10, 2014, published by CPSC Apr 24, 2014

The product, in the report: Lenovo ThinkPad Edge 13 Laptop Product ID: 09165FU

Product: Lenovo ThinkPad Edge 13 Product ID: 01965FU Product Type: Laptop
Starting last month, my laptop battery heats up to more than 200 degrees Fahrenheit after just one hour of operation, even though power is not drawn from the battery. I have to shut it down for at least an hour to cool down fearing melting of plastic parts.
I use this laptop very less. Hence it is manageable personally but it will be a severe hazard if the battery explodes as the other variants of the same model have done in past.
Lenovo has recalled many batteries of the same model, but the site says my laptop battery is safe. But I doubt it since no laptop battery gets heated up so much in a short span of time.
http://www.cpsc.gov/en/Recalls/2014/Lenovo-Recalls-Battery-Packs-for-ThinkPad-Notebook-Computers/

Model
Lenovo Thinkpad 13 Product ID: 09165FU
Serial number
LR-YEEAT
Bought from
Amazon.com
Where
Unspecified: Unspecified
Who was involved
Age 28, Male
The reporter’s relation to them
Self
As this report names them
Brand Lenovo Thinkpad 13, made or sold by Lenovo
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20140402-B25D3-2147445837. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 8, 2012, sent to the company May 15, 2012, published by CPSC May 30, 2012

The product, in the report: Lenovo ThinkPad T520 laptop computer manufactured 09/16/2011 in China.

The fan on my Lenovo ThinkPad T520 manufactured 09-16-2011 in China stopped working and the laptop overheated. It was burning hot to the touch.

Model
Lenovo ThinkPad T520
UPC
424W4B
Serial number
R9GA0G9
Bought from
CDW
Bought
Jan 13, 2012
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Lenovo, made or sold by Lenovo
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20120508-371D1-2147467790. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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