JSAUX computers and video games

2 reports to CPSC, the latest made May 14, 2019. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

2reports to CPSC
May 14, 2019the latest report was made
Apr 4, 2019the earliest
1with the company’s comments

Brand: JSAUX
Makers: Amazon.com LLC and Shenzhen Wuyishi Technology Co., LtdMakers, importers or sellers, as the reports name them
Product: Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

By month

2 reports from June 2018 to May 2019; the most in May 2019, 1.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
May 2019	1
April 2019	1

How badly anyone was hurt

Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Hurt, no treatment
Made May 14, 2019, sent to the company May 21, 2019, published by CPSC Jun 5, 2019

The product, in the report: USB to USB C charge cable, 6.6 feet

I had a USB C cable that was not charging any device, and when I reached for it, it was hot enough to the touch to cause pain but no blistering. The tip of the connector is charred inside and outside, and there is molten plastic at the base of the connector.
I can provide detailed photos or mail the cable if needed.
V/r, Mike Delaney, PE

Bought from
Amazon
Bought
May 21, 2018
Where
Lancaster, California: Home/Apartment/Condominium
Who was involved
Age 37, Male
The reporter’s relation to them
Self
As this report names them
Brand JSAUX, made or sold by Shenzhen Wuyishi Technology Co., Ltd
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/4/2025) Shenzhen Wuyishi Technology Co., Ltd: We are incredibly sorry to hear about the incident. We value product safety as our priority, and we immediately conducted investigations following the incident. To begin with, all our products passed rigorous testing before they reached the market. Specifically, our products are fully compliant with UL 1642, UL 2056, UN38.3, and FCC standards. Our product has internal components designed to prevent any overheating. This incident is the first and only incident we know of since our product first reached the market. Following this incident, we collected samples and conducted another round of testing. No issues were reported. From the images provided by the consumer, it appears that when the incident took place, the power bank was plugged in and charging. We are not able to verify whether the consumer used an appropriate charger or whether the consumer accidentally damaged the product prior to charging. A lithium battery, when pierced or damaged by physical force, can overheat when charging. We sincerely hope that the consumer involved in this incident can contact our company, so we can look more into the details about the incident. Besides contact from CPSC, we received no contact from this consumer or the insurance company despite the damages alleged in the report. In conclusion, our investigation shows that this is an isolated event, and consumers can feel safe to continue using our product. If CPSC or Consumers have any questions or concerns regarding this incident, please visit our business website to contact us. We will be sure to address them.

CPSC report 20190514-4BC34-2147380985. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 4, 2019, sent to the company Apr 12, 2019, published by CPSC Apr 26, 2019

The product, in the report: Red USB A to USB C charging cable

I used this charging cable for the first time last night as I slept. When I woke up, my phone had a notification saying that it had turned itself off during the night due to excessive heat. When I pulled out the charging cable, only the cable came off. The plastic tip and metal tip remained embedded in my phone’s charging port. The cable had overheated, causing the plastic around the metal tip to melt. I had to use peel off the melted plastic and then use pliers to wrench the metal tip from my phone’s charging port. I now have to replace my phone’s charging port.

Model
USB Type C Cable, JSAUX(2-Pack 6.6FT) USB A 2.0 to USB-C
Bought from
Amazon, Washington
Bought
Mar 26, 2019
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 24, Female
The reporter’s relation to them
Self
As this report names them
Brand JSAUX, made or sold by Amazon.com LLC
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190404-6E2AC-2147381836. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

JSAUX computers and video games

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.