HP Spectre computers and video games
3 reports to CPSC, the latest made Aug 5, 2024. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 3reports to CPSC
- Aug 5, 2024the latest report was made
- Aug 9, 2017the earliest
- 1with the company’s comments
- Brand
- HP Spectre
- Maker
- HP Inc.Makers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
Other ways the reports write the brand (1)
“HP Spectre x360-13-4002dx”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| August 2024 | 1 |
| August 2021 | 1 |
| August 2017 | 1 |
How badly anyone was hurt
- No one hurt 3 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Aug 5, 2024, sent to the company Aug 9, 2024, published by CPSC Aug 23, 2024
The product, in the report: Bronze steel case, 15 inch screen, Hp spectre x360 convertible model 15 df0013dx Sn 5cd9035z0p
The battery in my hp laptop swelled to 3 times it’s normal size during normal use. This caused the electronics in the unit to become compressed. All of this creates a potential fire hazard due to a short circuit.
- Model
- 15 df0013dx
- Serial number
- 5cd9035z0p
- Bought from
- Best buy
- Where
- Littleton, Colorado: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Hp spectre, made or sold by HP Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 10, 2021, sent to the company Aug 13, 2021, published by CPSC Aug 27, 2021
The product, in the report: HP Spectre x360 - 15t-ch000 CTO (2018) premium laptop Model 15t-ch000 CTO
HP SpectreX360 15 (2018) laptop suffers from a swollen battery. HP states this is not a safety issue (https://support.hp.com/us-en/document/c05640567) but instructs to immediately stop using the laptop. Swollen battery causes laptop frame to bend and trackpad and various keys are now unusable. HP refuses to replace battery at no cost because it will not honor the Extended Warranty purchased for the computer and only offers to sell a new battery. Apparently, HP has recalled laptop batteries of other models for the same issue. I’m very concerned that the battery may explode and cause collateral damage and injury.
- Model
- 15t-ch000 CTO
- Serial number
- 5CD8365HBT
- Bought from
- HP
- Bought
- Sep 16, 2018
- Where
- Watertown, Massachusetts: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand HP Spectre, made or sold by HP Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Aug 9, 2017, sent to the company Aug 17, 2017, published by CPSC Aug 31, 2017
The product, in the report: Laptop computer HP Spectre x360-13-4002dx
I purchased a HP Spectre x360-13-40002dx August 2015. I use this laptop for business travel and presentations. Although the computer is 2 years old (out of warranty) it only has about 50 hours of computers use. Today, I started it up for a presentation and it died after about 2 minutes. I had borrow a computer from my client to continue with my presentation. When I returned home I tried starting the computer up again. It started but then died again 2 minutes later. It would not take a charge, charging lights did not go on. I then smelled an electrical burning smell. I removed the cover of the laptop and discovered that a portion of the motherboard had melted and burned in addition to a spot of the cover that burned plastic.
I researched online and found at HP’s own site dozens of customers with the same problem as I had. HP it seems did fix some of the customers laptops for free, when I called to report the issue all they could say is that I was out of the warranty period for the fix to be covered by HP. I could pay $700 to have it fixed (a new one costs about $1,000). This was not going to work for me. I might as well buy a new laptop (which I did. Not an HP).
I am concerned with the number of times this has happened and the safety of these computers in people’s homes. What happens if it happens at a business or home and noone is around to smell that the computer is burning and lights the business and home on fire?
- Model
- HP Spectre x360-13-4002dx
- Bought from
- Hewlett Packard
- Bought
- Aug 3, 2015
- Where
- Oxnard, California: School
- Who was involved
- Age 55, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand HP Spectre x360-13-4002dx, made or sold by HP Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.