HP Hewlett Packard Pavilion x360 Laptop computers and video games
1 report to CPSC, the latest made Mar 15, 2019. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Mar 15, 2019the latest report was made
- Mar 15, 2019the earliest
- 1with the company’s comments
- Brand
- HP Hewlett Packard Pavilion x360 Laptop
- Maker
- HP Inc.Makers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
By month
The numbers, as a table
| Month | Reports |
|---|---|
| March 2019 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Mar 15, 2019, sent to the company Apr 2, 2019, published by CPSC Apr 16, 2019
The product, in the report: HP Hewlett Packard Pavilion x360 Laptop / Notebook / Convertible computer
I purchased a HP Hewlett Packard Pavilion x360 laptop for use in travel to Alaska in 2016. Product worked as advertised, returned home, placed in air conditioned storage on a bookshelf in my home. In 2017 laptop taken to CA for use at which time it was discovered that the battery was swollen to the point that the physical enclosure / case of the laptop was noticeably externally swollen/ bulging. In the past 12 months i have contacted HP repeatedly by telephone and their online customer service to address the issue. The main source of my frustration with their corporate inflexibility is that this specific model is subject to a recall for a defective battery, but upon repeated contact with HP they refuse to repair or replace this swelling, bulging, damaged product. I have photographic documentation of the damage with a steel straightedge. HP claims that because my laptop serial number falls outside the boundaries of their recall that they are not liable for any repair replacement service or any other means to make amends for this soon-to-be unusable product. The battery has swollen the case visibly noticeably and has impinged upon the functionality of the trackpad so that the buttons no longer function or “click”. All i ask, is that this laptop model, which is subject to a battery recall, and whose battery is swollen and damaged the trackpad, be replaced and repaired to as new condition and functionality. Again, the core issue is that HP refuses to expand the scope of the serial number range of this particular laptop model, Pavilion x360, which is subject to a current recall and was expanded previously.
- Model
- Pavilion x360
- Serial number
- 8CG61525CC
- Bought from
- Best Buy, Florida
- Bought
- Jun 14, 2016, about then
- Where
- Palmetto, Florida: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand HP Hewlett Packard Pavilion x360 Laptop, made or sold by HP Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.