G-RAID 4TB eSATA, USB2 & FireWire computers and video games
1 report to CPSC, the latest made Nov 10, 2016. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Nov 10, 2016the latest report was made
- Nov 10, 2016the earliest
- 0with the company’s comments
- Brand
- G-RAID 4TB eSATA, USB2 & FireWire
- Maker
- G-TechnologyMakers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
By month
The numbers, as a table
| Month | Reports |
|---|---|
| November 2016 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Nov 10, 2016, sent to the company Nov 22, 2016, published by CPSC Dec 7, 2016
The product, in the report: External RAID drive used for video editing. G-Technology’s G-RAID 4TB.
I have a G-Technology G-RAID 4TB eSATA, USB2 & FireWire (0G00273) external RAID drive that was purchased on 10/31/2012 and had a three year warranty. I turned off my computer and all accessories on Nov 4, 2016 then turned everything back on on Nov 7, 2016. Shortly after I had everything turned back on and running, I heard a sizzling sound and noticed smoke coming from the back of the G-RAID drive and immediately unplugged the AC adapter from the power outlet. After making sure everything was OK, I began to unplug the power brick from the drive and noticed that the DC voltage plug was melted and deformed. Later that evening, I submitted a claim with G-Tech support and their response was that the unit was out of warranty and there was nothing they could do. I followed up with pictures taken today of the case and DC power connector and again they responded with the following....
“Hello [REDACTED],
Thank you for contacting HGST Technical Support. I do apologize about the situation, and the potential fire hazard that may have almost occurred with your unit. We have not seen any issues with this unit catching fire however. Unfortunately since the drives warranty expired on 10/31/2015 we are no longer able to replace the drive.
Regards, [REDACTED] HGST Technical Support”
- Model
- 0G00273
- UPC
- N/
A - Serial number
- MAHB3707TR
- Bought from
- Videoguys
- Bought
- Oct 31, 2012
- Where
- Weatherford, Texas: Home/
Apartment/ Condominium - Who was involved
- Age 67, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand G-RAID 4TB eSATA, USB2 & FireWire, made or sold by G-Technology
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.