Envy computers and video games
1 report to CPSC, the latest made Jul 15, 2021. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jul 15, 2021the latest report was made
- Jul 15, 2021the earliest
- 0with the company’s comments
- Brand
- Envy
- Maker
- HP Inc.Makers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
By month
The numbers, as a table
| Month | Reports |
|---|---|
| July 2021 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Jul 15, 2021, sent to the company Jul 26, 2021, published by CPSC Aug 9, 2021
The product, in the report: HP Envy 17 “ Laptop
LI Ion battery in HP computer overheated. Computer fully charged and plugged into charger. Computer “on” but in standby with lid down at 9:00 PM. Opened lid at 7:00 AM next morning only to find computer inoperative/no power light and dark screen. Computer case very very hot in area of battery. Disconnected charger immediately. Computer case continued to be very very hot for several hours subsequent, apparently until fully discharged. Did not smoke, burn or bulge. Computer came on normally when plugged in with zero charge indicated. Did not continue to use device.
- Model
- 17m-cl0013dxx
- UPC
- UNK
- Serial number
- 8CG923864Y
- Bought from
- Best Buy, Maryland
- Bought
- Jul 30, 2019
- Where
- Solomons, Maryland: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Envy, made or sold by HP Inc.
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.