Ellipsis computers and video games

5 reports to CPSC, the latest made Jun 14, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

5reports to CPSC
Jun 14, 2021the latest report was made
Jun 4, 2018the earliest
5with the company’s comments

Brand: Ellipsis
Maker: VerizonMakers, importers or sellers, as the reports name them
Product: Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

Other ways the reports write the brand (3)

“Ellipsis Jetpack”, “Ellipsis Jetpack MHS900L in Dark Navy 2017” and “Ellipsis Jetpack Mobile Hotspot”

By month

4 reports from July 2020 to June 2021; the most in April 2021, 2. 1 earlier report, since June 2018, is in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
June 2021	1
May 2021	1
April 2021	2
June 2018	1

How badly anyone was hurt

Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 4 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Jun 14, 2021, sent to the company Jul 7, 2021, published by CPSC Jul 21, 2021

The product, in the report: Ellipsis Jetpack mobile internet hotspot

• Model & Serial# unavailable, as the firm took the product back.
(2018): The consumer purchased her jetpack.
(2020): The battery swelled up so much, that it caused the jetpack to split apart. The consumer went to her local dealer’s store (1006 E. End Blvd N., Ste. A, Marshall, TX 75670, Tel: 903-472-0106), and showed them what happened to her product. The store rep. (name unknown) told the consumer that she would have to purchase another one on a new 2 year contract. Furthermore, before, she could purchase another one, she had to pay the current one off. The consumer was not willing to do that and she found that if she removed the battery, she could operate the product solely on electricity.
(5/2021): The consumer participated in the recall and received her replacement jetpack in May 2021.
She stated that the manufacturer automatically debits her account for the monthly payment.
However, after she received the new jetpack, per the recall, she found that the firm is charging her $20.00 each per month each (for the recalled jetpack that they took back and for new unit, they provided per the recall).
The consumer was also charge a $35.00 activation fee, for the new jetpack provided through the recall. The consumer said if people are being charged an activation fee for the new replacement units, which are being provided, per the recall, the firm is making a substantial amount of money, for their hazardous products.
She also stated that the $20.00 fee, for both jetpacks, was on her May & June-2021 bill. She received her July 2021 bill and saw that that fee for both jetpacks is also on there.

Bought from
Verizon
Bought
May 22, 2021
Where
Linden, Texas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Ellipsis Jetpack, made or sold by Verizon
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/13/2021) Verizon: Verizon encourages consumers with any concerns about our products to contact us directly at cersHQExecutiveRelations@verizonwireless.com or by phone at 800-760-4658. We follow up on all incidents about our products reported on the saferproducts.gov database when contact information is available to us, and have contacted the consumer about this reported incident.

CPSC report 20210614-D9D11-3354584. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 7, 2021, sent to the company May 12, 2021, published by CPSC May 26, 2021

The product, in the report: Ellipsis Jetpack MHS900L in Dark Navy 2017

Cuts off and get hot

Model
[REDACTED]
Serial number
358046081746373
Bought from
Verizon Wireless
Bought
May 4, 2017, about then
Where
OPELOUSAS, Louisiana: Mobile/Manufactured Home
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Ellipsis Jetpack MHS900L in Dark Navy 2017, made or sold by Verizon
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/12/2021) Verizon: Verizon Wireless, in cooperation with the CPSC, has recalled the Ellipsis Jetpack MHS900 imported by Franklin Wireless. The devices have received an automatic software update. After the software update is applied, users should leave the device powered on while it is plugged in. When not in use, the device should be turned off, unplugged from its power source, and securely stored until the consumer has received packaging to return the Ellipsis Jetpack safely. Additional information on the Ellipsis Jetpack recall can be found at: www.EllipsisJetpackRecall.experinquiry.com.

CPSC report 20210507-55D47-2147364268. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 15, 2021, sent to the company Apr 19, 2021, published by CPSC May 3, 2021

The product, in the report: Certified Pre-owned Ellipsis Jetpack MHS900L. Product SKU = ACCANV001535, IMEI: [REDACTED] Battery was made in China and is a 3.8V Li-ion 2100mAh DP15 7.98Wh. Model V604454AR- battery

I have a Verizon Ellipsis Jetpack. I purchased it from Verizon on Sept 26, 2019. In April of 2020, I noticed the unit had separated the top from the bottom. I put it back together. The next day I touched the unit to turn it off and it was hot. The top and bottom had separated again. This time the battery would not go back in. The battery appeared to have swollen. We were in lock down so I just removed the battery and continued to use the Jetpack plug into the electric.

Model
V604454AR- battery
UPC
Do not have
Serial number
190112035469 - battery
Bought from
Russell Cellular
Bought
Sep 26, 2019
Where
Elkton, Virginia: Home/Apartment/Condominium
Who was involved
Age 54, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Ellipsis, made or sold by Verizon
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/23/2021) Verizon: Verizon Wireless, in cooperation with the CPSC, has recalled the Ellipsis Jetpack MHS900 imported by Franklin Wireless. The devices have received an automatic software update. After the software update is applied, users should leave the device powered on while it is plugged in. When not in use, the device should be turned off, unplugged from its power source, and securely stored until the consumer has received packaging to return the Ellipsis Jetpack safely. Additional information on the Ellipsis Jetpack recall can be found at: www.EllipsisJetpackRecall.experinquiry.com.

CPSC report 20210415-AD9B9-2147364758. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 10, 2021, sent to the company Apr 14, 2021, published by CPSC Apr 28, 2021

The product, in the report: Ellipsis Jetpack Mobile Hotspot, model MHS900L Model MHS900L UPC 0850011004494

Verizon Wireless Ellipsis Jet Pack MHS900L mobile hot spot that caught fire and melted. Not using unit at time of incident but unit was turned on and plugged into the wall at the time. No injuries occurred but damage to Ellipsis unit and coffee table unit was sitting on was on at time of incident.

Model
MHS900L
UPC
0850011004494
Serial number
IMRI: 358046088617593
Bought from
Verizon
Bought
Mar 14, 2019
Where
BALTIMORE, Maryland: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Ellipsis Jetpack Mobile Hotspot, made or sold by Verizon
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/15/2021) Verizon: Verizon Wireless, in cooperation with the CPSC, has recalled the Ellipsis Jetpack MHS900 imported by Franklin Wireless. The devices have received an automatic software update. After the software update is applied, users should leave the device powered on while it is plugged in. When not in use, the device should be turned off, unplugged from its power source, and securely stored until the consumer has received packaging to return the Ellipsis Jetpack safely. Additional information on the Ellipsis Jetpack recall can be found at: www.EllipsisJetpackRecall.experinquiry.com.

CPSC report 20210410-934EB-2147364864. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 4, 2018, sent to the company Jun 12, 2018, published by CPSC Jun 26, 2018

The product, in the report: Modem, Ellipsis MHS 815L, 2x3x1/2 inches Connects computer by radio network signal to Verizon microwave.

Verizon modem Ellipsis Jetpack MHS 815 L swells to twice normal, too hot to touch, smells, shuts down. Battery is sealed inside unit. Verizon store unable to remove battery....proposes to return defective device as is using my return mailing label. Verizon store refuses to accept defective devise without my label for them to use. I do not want them to put this potentially dangerous device in the mail under my name. I do not want me or them to mail it with this potentially damaged/dangerous battery sealed inside.
The Ellipsis has not managed its battery properly. It appears to overcharge it’s own battery and it does not manage the battery temperature at a safe temperature ...the device gets hot enough to burn a persons hand, possibly start a fire. I have had difficulty returning the defective unit to Verizon and would like you to have a look at it. I would be glad to hand carry it to your lab if it is near your office in Bethesda. If you do want the device, please let me know right away at [REDACTED]. [REDACTED]

Model
Ellipsis MHS 815L
UPC
unknown
Serial number
IMEI 3518 8407 9242 659
Bought from
Verizon, Virginia
Bought
Apr 12, 2017, about then
Where
Unspecified: Other Public Property/Office
Who was involved
Age 73, Male
The reporter’s relation to them
Self
As this report names them
Brand Ellipsis, made or sold by Verizon
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/26/2018) Verizon: Verizon has established policies and procedures to assure safe transit of any devices containing lithium ion batteries that are consistent with the packing and shipping requirements defined by the International Air Transport Association (IATA) and the U.S. Department of Transportation Pipeline and Hazardous Materials Safety Administration (PHMSA). These policies and procedures require that any device containing a potentially damaged, swollen or overheated battery must be specially packaged by a Verizon Wireless representation to assure safe mailing. The approved packaging materials include either a plastic container with flame resistant material or a 5 gallon steel pail, which is placed within a UN certified box, appropriately labeled, and shipped via UPS per their specific instructions for these types of shipments.

CPSC report 20180604-31019-2147387559. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Ellipsis computers and video games

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.