Dell Alienware computers and video games
2 reports to CPSC, the latest made Dec 26, 2024. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 2reports to CPSC
- Dec 26, 2024the latest report was made
- Aug 2, 2021the earliest
- 0with the company’s comments
- Brand
- Dell Alienware
- Maker
- Dell Inc.Makers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
Other ways the reports write the brand (1)
“Dell Alienware M 17”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2024 | 1 |
| August 2021 | 1 |
How badly anyone was hurt
- No incident, no one hurt 2 CPSC: No Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No incident, no one hurt Made Dec 26, 2024, sent to the company Dec 31, 2024, published by CPSC Jan 21, 2025
The product, in the report: I purchased this product from Dell back in August and Ive had nothing but heat and graphic problems with it since Ive retrieved the Alienware M 17 from the mail!.
I have a Dell Alienware M 17 and it gets super hot its scary and Im afraid to use it!. I have sent the computer in several times. Ive had several texts on it several times to fix issues and they clearly do not want to really fix it. It has a very short warranty three months. Theres obvious problems with it.
- Model
- M17
- Bought from
- Dell, Washington
- Bought
- Aug 23, 2024, about then
- Where
- Sultan, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 45, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Dell Alienware M 17, made or sold by Dell Inc.
- How badly, in CPSC’s words
- No Incident, No Injury
-
No incident, no one hurt Made Aug 2, 2021, sent to the company Aug 5, 2021, published by CPSC Aug 19, 2021
The product, in the report: Dell Alienware 15 R4 gaming laptop. Dell Purchase ID Can provide at request Purchased on NOV. 23, 2018 Model DX8W5S2 (please redact before posting) Parts shipped with redacted serial number (can provide at request): Storage: SSDR, 512G, P34, 80S3, PC400, HPR Quantity: 1 Memory: Dual In-Line Memory Module, 16GB, 2666, 2RX8, 8G, DDR4, Ss Quantity: 2
Dell Alienware 15 R4 laptop battery has swollen and damaged product beyond use. I use the laptop from 0-12 hours per day, and keep it in a protective case when not in use. Cleaned and well maintained. Initially computer began to get very hot (too hot to touch) and would cause the C-drive to report an error. The corner of the laptop began to life off the base of the computer and now half of the front corner is completely unattached after a running the laptop to try to diagnose the issue. When I dissassembled the computer to assess the issue, I discovered the Alienware 99 Wh Standard Type: 9NJM1 battery was completely swollen and was responsible for damaging the laptop where it no longer works.
The swollen lithium ion battery is a safety hazard and when I looked online a lot of Dell Alienware users have reported the issue on [REDACTED], dell.com, [REDACTED], etc. meaning it’s not just myself that has experienced this issue. Some examples are posted below for reference. Due to what appears to be a high incident I decided to report the issue.
[REDACTED]
- Model
- Alienware 15 R4
- UPC
- rubbed off
- Serial number
- DX8W5S2 (please redact before posting)
- Bought from
- www.dell.com
- Bought
- Nov 23, 2018
- Where
- Saint Kitts and Nevis: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Self
- As this report names them
- Brand Dell Alienware, made or sold by Dell Inc.
- How badly, in CPSC’s words
- No Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.