Cloud Key Gen2 Plus computers and video games
1 report to CPSC, the latest made Oct 7, 2021. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Oct 7, 2021the latest report was made
- Oct 7, 2021the earliest
- 1with the company’s comments
- Brand
- Cloud Key Gen2 Plus
- Maker
- Ubiquiti IncMakers, importers or sellers, as the reports name them
- Product
- Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors
By month
The numbers, as a table
| Month | Reports |
|---|---|
| October 2021 | 1 |
How badly anyone was hurt
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Oct 7, 2021, sent to the company Oct 12, 2021, published by CPSC Oct 26, 2021
The product, in the report: Cloud Key Gen2 Plus, model UCK-G2-PLUS, silver case, black plastic from and back plates, approx 1 1/8” x 5 1/8” x 5 1/4” (h x w x d). URL: https://store.ui.com/collections/unifi-accessories-cloud-key/products/unifi-cloudkey-plus FCC ID: SWX-UCKG2P Model UCK-G2-PLUS UPC 817882024532
I bought a CloudKey Gen2 Plus from Ubiquiti Networks on 1 Jun 20. One of the reasons I bought it was the internal battery would allow the device to gracefully shutdown when power was lost. The device worked for a period of time. Last month (Sep 21) I unplugged the device to make some changes to my network and the device immediately shutdown, it did not gracefully shutdown. Upon investigation, a large number of users of the device were complaining on line of similar issues. A number of users had disassembled their devices and discovered Lithium Ion Battery pack had swollen. These are passively cooled devices which are tightly packed. The battery sits under the CPU which does get quite hot (upwards of 60C. I pulled my device apart and discovered that the batter had swollen as well.
This condition presents a significant safety hazard and these devices are meant to be left unattended. if the battery swells and ruptures it could cause a fire. After repeated inquiries Ubiquiti has yet to acknowledge this as an issue.
- Model
- UCK-G2-PLUS
- UPC
- 817882024532
- Serial number
- 7483C276FADB
- Bought from
- 1 Jun 20
- Bought
- Jun 1, 2020
- Where
- San Diego, California: Home/
Apartment/ Condominium - Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Cloud Key Gen2 Plus, made or sold by Ubiquiti Inc
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.