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ASUS computers and video games

11 reports to CPSC, the latest made Sep 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 11reports to CPSC
  • Sep 13, 2026the latest report was made
  • Aug 13, 2011the earliest
  • 0with the company’s comments
Brand
ASUS
Maker
ASUS Computer InternationalMakers, importers or sellers, as the reports name them
Product
Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

By month

4 reports from October 2025 to September 2026; the most in September 2026, 3. 7 earlier reports, since August 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
September 20263
April 20261
July 20251
August 20211
July 20211
May 20171
March 20161
December 20121
August 20111

How badly anyone was hurt

  • Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
  • No one hurt 8 CPSC: Incident, No Injury
  • No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made Sep 13, 2026, sent to the company Sep 16, 2026, published by CPSC Sep 30, 2026

    The product, in the report: ASUS chromebook

    My sons ASUS laptop battery overheated, smoked, and melted through the laptop casing.

    Model
    CX1400
    Serial number
    S7NXCV218913315
    Bought from
    StackSocial
    Bought
    Nov 21, 2025
    Where
    Seattle, Washington: Home/Apartment/Condominium
    Who was involved
    Age 17, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Asus, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Incident, No Injury
  2. No incident, no one hurt

    Made Sep 8, 2026, sent to the company Sep 11, 2026, published by CPSC Sep 25, 2026

    The product, in the report: DVD/CD REWRITABLE DRIVE DRW-24B1ST

    DVD drive in PC caught on fire.

    Model
    DRW-24B1ST
    Serial number
    B8D0CL307667
    Where
    Camas, Washington: Home/Apartment/Condominium
    Who was involved
    Age 56, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Asus, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    No Incident, No Injury
  3. No one hurt

    Made Sep 7, 2026, sent to the company Sep 10, 2026, published by CPSC Sep 24, 2026

    The product, in the report: It is a Asus Zenbook S16, silver, 16in screen

    I bought an Asus Zenbook S16 (Model: UM5606WA-S16.R3651TB SKU: 6584435) about 3 months ago. I thought it was a bit weird, since day one I had issues with overheating but I thought it might just be the slim form factor of the laptop. Then it was doing it when just using a web browser. Later the screen would do go black for prolonged periods of time so I planned to go to Best Buy (who is the merchant I bought it online from) later that week. Then today on September 7th, the laptop hinge caught on fire when turning it back on. I have a photo of where it burned a hole and also video of the laptop screen going black that I recorded 10 minutes prior to the fire occurring

    Model
    UM5606WA-S16.R3651TB
    Serial number
    S6N0KD00186625D
    Bought from
    Best Buy
    Bought
    May 27, 2026
    Where
    United States: School
    Who was involved
    Age 18, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Asus, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Incident, No Injury
  4. Hurt, no treatment

    Made Apr 11, 2026, sent to the company Apr 14, 2026, published by CPSC Apr 28, 2026

    The product, in the report: ASUS - ROG Zephyrus G16 16” OLED QHD 240HZ Gaming laptop - Intel Core Ultra 9 - 16GB LPDDR5X - NVIDIA RTX 4070 - 1TB SSD - Eclipse Gray. Model : GU605MI-G16.U94070 SKU: 6570222 (Bought at Best Buy)

    At around 3PM on 4/11/2026, my original charger from my Asus Zephyrus G16 16” caught on fire near where it plugs into the computer. It burned my clothing and my bedding. I had to unplug it while it was still burning and had to throw water on it after I unplugged it. This computer is only less than a year old. I only had it charging for a few minutes. There is 0 damage to the computer or the cord at all prior to what happened. I can send a video to show that the entire cord is intact and isn’t damaged whatsoever except for the part that burned of course.

    Model
    ROG Zephyrus G16 16” OLED
    Serial number
    S6NRCX03Z994259
    Bought from
    Best Buy
    Bought
    Jun 8, 2025
    Where
    Monroe, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 17, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand ASUS, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  5. No one hurt

    Made Jul 17, 2025, sent to the company Jul 23, 2025, published by CPSC Aug 6, 2025

    The product, in the report: Asus ROG Ally (Handheld gaming PC

    Asus ROG Ally becomes so hot that it burns the fingers of my children on contact. I have filed a complaint with Asus and am yet to hear back. Asus is aware of the problem but have ultimately ignored the issue on a global scale.

    Model
    Z1
    Serial number
    R8NVKD01983332D & R8NVKD021882354
    Bought from
    Amazon
    Bought
    Jun 1, 2024, about then
    Where
    Deming, New Mexico: Home/Apartment/Condominium
    Who was involved
    Age 6, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Asus, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Aug 17, 2021, sent to the company Aug 18, 2021, published by CPSC Sep 1, 2021

    The product, in the report: ASUS Q534UX-BHI7T19 Laptop. 15.6 inch, I-Core 7, 16 GB Memory, Nvidia GeForce GTX 950M Video Card, 2TB HDD, 512GB SSD, 4K UHD, Color Black. SKU: 5561200.

    I had two (2) instances of a lithium battery expanding in size and deforming the case of the electronic device. One was a [REDACTED] and the other was an ASUS Q534UX Laptop. Current version Li batteries are encased in a rigid enclosure. These early Li batteries were simply enclosed in a plastic wrap, allowing them to expand over time and deform/rupture the case of the electronic device.

    Model
    Q534UX-BHI7T19
    Where
    El Paso, Texas: Home/Apartment/Condominium
    Who was involved
    Age 72, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand ASUS, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Incident, No Injury
  7. Hurt, no treatment

    Made Jul 16, 2021, sent to the company Jul 21, 2021, published by CPSC Aug 4, 2021

    The product, in the report: ASUS VivoBook Flip 14 laptop Model TP401N UPC 8-89349-84850-0

    I have an ASUS VivoBook Flip laptop computer purchased approximately 4 years ago. Since the purchase, the laptop has run so hot that initially the laptop would shutdown less than an hour after starting. The shutdown was resolved by flashing a BIOS upgrade, but the heat issue remained and forced me to purchase a cooling pad. A few months ago, I fell asleep with the laptop on my chest without the pad which resulted in a mild burn. The CPU temperature has been measured at about 80-90 degrees C without the pad and 10 degreees less with the pad. Normal CPU temperatures should be in the 50-60 degrees C range. I was contacted by ASUS after responding to a customer satisfaction survey and initially offered to have the PC serviced due to a safety hazard. However, theu have since decided since I was using the PC in a “non-approved” position, the burn was my fault. While I don’t dispute that, the temperature issue which has been present since the beginnng is clearly either a manufacturing or design flaw and in my opinion a safety hazard that could potentially cause a fire.

    Model
    TP401N
    UPC
    8-89349-84850-0
    Serial number
    HAN0CV10L50242B
    Where
    New Fairfield, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand ASUS, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  8. No one hurt

    Made May 25, 2017, sent to the company Jul 31, 2017, published by CPSC Aug 14, 2017

    The product, in the report: Asus laptop model # x540s

    So...bought a new Asus laptop. 6 mos. into use the silver sheathing on the charger end that goes into the computer began to fail. By that I mean that an apparent weak spot began to crack. At that point I contacted Asus and they understood my concern and acted as if they were going to replace it. After continued contact on my part over 2 weeks time I was told it was my fault and I would have to buy another plug. I called them again this week as now it is sparking and I have ceased using my laptop. Asus agreed that this is a safety concern but refused any warranty assistance. I know of two other people who have the same issue with their Asus. It’s not just me. It’s not about the money, it’s their disregard for consumer safety. I’ll never deal with them again. Personally, I believe this is a design flaw because the plug end is a 90 degree angle and was not thoroughly thought through. How about that for alliteration! I have an old Samsung laptop that has a straight in plug that has never failed and has always felt reliable and safe. I’m afraid the spark will turn into fire, and not just for me. Thank you for listening.

    Model
    x540s
    Serial number
    G4N0GR00274013F
    Bought from
    best buy
    Bought
    Jul 30, 2016
    Where
    rogers, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Asus, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Mar 8, 2016, sent to the company Mar 16, 2016, published by CPSC Mar 30, 2016

    The product, in the report: Ultrabook laptop

    Laptop began smoking and heating up after being on for 5 minutes. Face of keyboard palm rest over speakers was hot and smoke was coming from underside where speaker holes are. Now speakers don’t function properly.

    Model
    X205/ Ultrabook laptop
    Serial number
    F1NLBCBC052512038
    Where
    Unspecified: School
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand ASUS, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Dec 12, 2012, sent to the company Jan 7, 2013, published by CPSC Jan 22, 2013

    The product, in the report: ASUS Transformer Prime TF201 Power Adapter

    ASUS Transformer Prime TF201 tablet Power Adapter. The original power adapter sparked so we replaced it. The second one melted.

    http://www.amazon.com/Asus-90-XB2WOKPW00000Y-ASUS-Power-adapter/dp/B004ZMICYA/ref=cm_cr_pr_product_top

    Model
    110215-11 Power Adapter EPAD-02
    UPC
    6 1083938599 7
    Serial number
    AS C4BPA8006518
    Bought from
    best buy
    Bought
    Dec 17, 2011, about then
    Where
    Cumming, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand ASUS, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Aug 13, 2011, published by CPSC Sep 2, 2011

    The product, in the report: Netbook computer

    My ASUS EEpc 1000HE netbook PC (SN 94OAAQ231418) normally goes into standby mode when I close the lid. Yesterday it started shutting off completely instead (as if a power switch had been turned off), when I closed the lid. Today it started smoking from the hinge area when I slowly closed the lid. I quickly removed the battery to prevent a fire.

    I contacted ASUS technical support and they said it was out of warranty. They did not seem concerned about the fact that it was smoking.

    Model
    Eee PC 1000HE
    UPC
    EPC10000HE-BLUE002X
    Serial number
    94OAAQ231418
    Bought from
    Amazon.com
    Where
    Windsor, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand ASUS, made or sold by ASUS Computer International
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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