Verizon phones and phone accessories

8 reports to CPSC, the latest made Oct 12, 2021. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

8reports to CPSC
Oct 12, 2021the latest report was made
Dec 16, 2014the earliest
6with the company’s comments

Brand: Verizon
Makers: Verizon, Inseego Corp and Motorola Mobility, Inc.Makers, importers or sellers, as the reports name them
Product: Phones and phone accessoriesCPSC’s product type: Telephones or Telephone Accessories (code 550), in Electronics: Telephones, Cell Phones & Accessories

Other ways the reports write the brand (2)

“Verizon Ellipsis Jetpack Mobile Hotspot” and “Verizon MiFi JetPack”

By month

3 reports from November 2020 to October 2021; the most in April 2021, 2. 5 earlier reports, since December 2014, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
October 2021	1
April 2021	2
November 2015	1
September 2015	1
August 2015	1
February 2015	1
December 2014	1

How badly anyone was hurt

Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 6 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Oct 12, 2021, sent to the company Oct 15, 2021, published by CPSC Oct 29, 2021

The product, in the report: Verizon MiFi Wireless Hotspot MiFi 7730L. Black. Designed by Novatel Wireless. Made in China.

The battery on my Verizon hotspot swelled up. I was lucky to notice it before it burst into flames. Model# MiFi 7730L. I was REALLY surprised this wasn’t part of the current recall. I went in and showed them before and they wouldn’t do anything. In fact, they wouldn’t even replace the battery or take it because it was dangerous puffed up like it is. Now what do i do with it?

Model
MiFi 7730L
UPC
6-49496-02323-2
Serial number
IMEI: 990006381761468
Bought from
Verizon
Bought
Aug 1, 2019
Where
Spring Lake, Michigan: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Verizon, made or sold by Inseego Corp
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20211012-E6509-2147359203. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 11, 2021, sent to the company Apr 16, 2021, published by CPSC Apr 30, 2021

The product, in the report: Device model - Verizon Jetpack® MiFi® 8800L in Grey, Device ID - 89148000005171653033, IMEI - 990009317221086. Purchased from Verizon Wireless. 4G LTE, SW version 2A

My daughter told me about the Verizon Elipsis jetpack recall due to a fire hazard. I went to check mine and the case was popping open. I tried to snap it shut and it would not. So I popped it open and the battery is very swollen! I checked my IEMI number on the recall site and it says mine is not affected. But it obviously should be! I have taken pics of it closed and opened to show swollen battery. No one has been hurt, no fires, but definitely can happen if it keeps being used. Which I need to for school for grandbabies.
Also I have contacted Verizon and they are replacing my jetpack with a new one

Model
8800L
Bought from
Verizon Wireless
Bought
Mar 25, 2018
Where
Meherrin, Virginia: Mobile/Manufactured Home
Who was involved
Age 58, Unknown
The reporter’s relation to them
Self
As this report names them
Brand Verizon MiFi JetPack, made or sold by Verizon
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/16/2021) Verizon: Verizon Wireless, in cooperation with the CPSC, has recalled the Ellipsis Jetpack MHS900 imported by Franklin Wireless. The devices have received an automatic software update. After the software update is applied, users should leave the device powered on while it is plugged in. When not in use, the device should be turned off, unplugged from its power source, and securely stored until the consumer has received packaging to return the Ellipsis Jetpack safely. Additional information on the Ellipsis Jetpack recall can be found at: www.EllipsisJetpackRecall.experinquiry.com.

CPSC report 20210411-CF039-2147364847. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 8, 2021, sent to the company Apr 12, 2021, published by CPSC Apr 26, 2021

The product, in the report: Verizon Ellipsis Jetpack mobile Hotspot, Black, Elliptical in shape.

I picked up the Verizon Ellipsis Jetpack Hotspot and it burned my finger. The battery had expanded far enough that it popped the battery cover off the back of the Ellipsis Jetpack Mobile Hotspot. The battery was all puffed out and extremely hot.

Model
MHS900L
Bought from
BestBuy, Illinois
Bought
Mar 23, 2020
Where
Edwardsville, Illinois: Home/Apartment/Condominium
Who was involved
Age 64, Male
The reporter’s relation to them
Self
As this report names them
Brand Verizon Ellipsis Jetpack Mobile Hotspot, made or sold by Verizon
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/14/2021) Verizon: Verizon Wireless, in cooperation with the CPSC, has recalled the Ellipsis Jetpack MHS900 imported by Franklin Wireless. The devices have received an automatic software update. After the software update is applied, users should leave the device powered on while it is plugged in. When not in use, the device should be turned off, unplugged from its power source, and securely stored until the consumer has received packaging to return the Ellipsis Jetpack safely. Additional information on the Ellipsis Jetpack recall can be found at: www.EllipsisJetpackRecall.experinquiry.com.

CPSC report 20210408-32FC0-2147364914. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2015, sent to the company Nov 23, 2015, published by CPSC Dec 8, 2015

The product, in the report: I have a Verizon USB wall charger for IPhone 5s. I don’t remember it the charger was bumped or just snagged in the middle of the night, but when I got up in the morning the main hub was lying on the floor. The prong portion was still in the outlet with 2 open connection tabs. I can send pictures of the charger upon request. I don’t know if it qualifies as a recall but I thought it would be best if reported.

I have a Verizon USB wall charger for IPhone 5s. I don’t remember it the charger was bumped or just snagged in the middle of the night, but when I got up in the morning the main hub was lying on the floor. The prong portion was still in the outlet with 2 open connection tabs. I can send pictures of the charger upon request.
I don’t know if it qualifies as a recall but I thought it would be best if reported.

Model
A36-524A
Bought from
Verizon
Bought
Jul 1, 2015, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Verizon, made or sold by Verizon
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/23/2015) Verizon: Verizon encourages consumers with any concerns about our products to contact us directly at cersHQExecutiveRelations@verizonwireless.com or by phone at 800-760-4658. We follow up on all incidents about our products reported on the saferproducts.gov database when contact information is available to us.

CPSC report 20151113-C9182-2147426717. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 8, 2015, sent to the company Sep 16, 2015, published by CPSC Sep 30, 2015

The product, in the report: A36-502A model number. Verizon wall/portable charger.

Near light (plug in for phone) wires melted plastic coating. Phone was plugged into charger when this happened. Also wall plug in came apart when pulling from outlet.

Model
A36-502A
Where
Braidwood, Illinois: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Verizon, made or sold by Verizon
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/18/2015) Verizon: Verizon encourages consumers with any concerns about our products to contact us directly at cersHQExecutiveRelations@verizonwireless.com or by phone at 800-760-4658. We follow-up on all incidents about our products reported on the saferproducts.gov database when contact information is available to us and have contacted the consumer about this reported incident.

CPSC report 20150908-3AB01-2147428630. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 7, 2015, sent to the company Aug 17, 2015, published by CPSC Sep 8, 2015

The product, in the report: Verizon Motorola Droid Maxx Black

battery in Motorola Droid Maxx Cell Phone gets very hot and swells up pushing the phone apart. we have two phones and they both are the same. we have a protection plan with Verizon and they said they will replace the phones, but I’m sure if We didn’t have the plan we would have to buy new phones

Bought from
Verizon
Bought
Aug 1, 2012, about then
Where
Yuba City, California: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Verizon, made or sold by Motorola Mobility, Inc.
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20150807-5F957-2147429563. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 13, 2015, sent to the company Feb 27, 2015, published by CPSC Mar 16, 2015

The product, in the report: Verizon Branded 120VAC iPhone 5c charger. Black in color. Unit consists of a transformer that plugs in to 120VAC receptacle and a detachable USBxApple “lightening” connector. Transformer has “Verizon” by USB connection and a red band on perimeter.

Product Info: Verizon branded 120 VAC charger for Iphone 5C Model: A36-524A
Unit started arcing when plugged in to receptacle. Examination found that glue securing face of transformer failed causing face to become loose from transformer body. Face of unit contains “prongs” for insertion in to receptacle. The “prongs” are connected to transformer strip contacts only via pressure provided by glue connection of face (no mechanical screws or solder). When glue started failing contact became intermittent resulting in arcing out of the unit.
Fortunately I noticed and disconnected immediately and there were no combustibles in the vicinity to ignite. However, had this been plugged in to a receptacle near bedding or other easily ignitable materials and gone unnoticed it easily would have been the source of a fire.
Currently being a Fire Protection Engineer for the US Navy and retired municipal fire chief, I feel compelled to report such an incident as additional such failures could become the sources of fires and injury if it were near bedding.
Note that after incident I completely detached face of unit to prevent its use. I can provide photos of item if interested.

Model
A36-524A
UPC
Not on item
Serial number
N/A
Bought from
Verizon Wireless Store
Bought
Dec 20, 2013, about then
Where
Clayton, Delaware: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand Verizon, made or sold by Verizon
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/6/2015) Verizon: Verizon encourages consumers with any concerns about our products to contact us directly at cersHQExecutiveRelations@verizonwireless.com or by phone at 800-760-4658. We follow-up on all incidents about our products reported on the saferproducts.gov database when contact information is available to us, and have contacted the consumer about this reported incident.

CPSC report 20150213-7E416-2147435443. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 16, 2014, sent to the company Dec 24, 2014, published by CPSC Jan 12, 2015

The product, in the report: Verizon Cell Phone wall charger

Verizon Travel Charger model A36-502A; My 11 year old daughter was removing the charger from the wall. The main housing of the charger came off in her hand, leaving a small flat piece in the electrical outlet. The small piece that was left in the outlet had exposed metal that makes electrical contact to the charger when it’s assembled. My daughter was afraid she would get in trouble for the charger breaking, so she grabbed the small flat piece to remove from the wall socket and was shocked. She suffered first degree burn on the fingers.

Model
A36-502A
Bought from
Verizon, Washington
Bought
Oct 19, 2014
Where
Kent, Washington: Home/Apartment/Condominium
Who was involved
Age 11, Female
The reporter’s relation to them
My Child
As this report names them
Brand Verizon, made or sold by Verizon
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/7/2015) Verizon: Verizon encourages consumers with any concerns about our products to contact us directly at cersHQExecutiveRelations@verizonwireless.com or by phone at 800-760-4658. We follow-up on all incidents about our products reported on the saferproducts.gov database when contact information is available to us, and have contacted the consumer about this reported incident.

CPSC report 20141216-DA9E4-2147437833. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Verizon phones and phone accessories

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.