Pixel phones and phone accessories

8 reports to CPSC, the latest made Sep 29, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

8reports to CPSC
Sep 29, 2026the latest report was made
Feb 9, 2022the earliest
6with the company’s comments

Brand: Pixel
Maker: GoogleMakers, importers or sellers, as the reports name them
Product: Phones and phone accessoriesCPSC’s product type: Telephones or Telephone Accessories (code 550), in Electronics: Telephones, Cell Phones & Accessories

Other ways the reports write the brand (2)

“Pixel 6 Pro” and “Pixel 7”

By month

3 reports from October 2025 to September 2026; the most in September 2026, 1. 5 earlier reports, since February 2022, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
September 2026	1
August 2026	1
May 2026	1
February 2025	1
January 2024	1
November 2023	1
October 2022	1
February 2022	1

How badly anyone was hurt

First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
No one hurt 4 CPSC: Incident, No Injury
No incident, no one hurt 1 CPSC: No Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Sep 29, 2026, sent to the company Oct 6, 2026, published by CPSC Oct 21, 2026

The product, in the report: Product: Google Pixel 7 smartphone Model number: GQML3 (US) / GVU6C (International) Color: Obsidian Storage: 128 GB Dimensions: 6.13 x 2.88 x 0.34 inches (155.6 x 73.2 x 8.7 mm) Weight: 6.95 oz (197 g) Display: 6.3-inch OLED, 1080 x 2400 Battery: 4,355 mAh Li-Ion (non-removable) Build: Glass front and back (Corning Gorilla Glass Victus), aluminum frame Released: October 2022 IMEI: [REDACTED] What happened: The internal lithium-ion battery in this device has swollen, pushing the display panel away from the aluminum frame. The screen is visibly lifting/separating from the body. I have stopped using and charging the device due to fire risk. I contacted Google Support to report the swelling and request a no-cost repair. Google acknowledged the known battery swelling issue on Pixel devices but stated their Extended Repair Program does not cover the Pixel 7 (only the Pixel 7a) and declined a no-cost remedy. This same swelling issue has been reported on multiple Pixel 7 units by users and tech publications.

My Google Pixel 7 smartphone developed a swollen battery. The battery has expanded enough to visibly push the display away from the frame, causing the screen to lift and separate from the body of the phone. I have stopped using and charging the device due to fire risk. I contacted Google Support to report the swelling and request a free repair under their battery issue program. Google acknowledged the known battery swelling issue but stated their Extended Repair Program does not cover the Pixel 7 (only the Pixel 7a) and declined a no-cost remedy. The device is a known defect affecting multiple Pixel 7 units, as reported by multiple users and tech publications.

Model
GQML3
Serial number
34211FDH20048N
Where
San Francisco, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Pixel, made or sold by Google
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/20/2026) Google: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google is committed to designing high quality products that are both safe and effective. Pixel phones conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google to provide us with information and the opportunity to retrieve and examine the product. This information helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
The customer has contacted us directly on this matter. We have reviewed the photos and information provided by the customer and offered them an appropriate resolution in accordance with our policies. We advise customers who have concerns regarding swollen batteries to review this help center article: https://support.google.com/pixelphone/answer/15738128?hl=en

CPSC report 20260929-62D5A-2147308529. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Aug 4, 2026, sent to the company Aug 7, 2026, published by CPSC Aug 21, 2026

The product, in the report: Google Pixel 7 Pro mobile phone with 256 GB memory

The battery inside my cell phone expanded, bending the frame and pushing out the screen. This is a known issue with Google Pixel phones.

Model
Pixel 7 Pro GE2AE
UPC
810029937184
Serial number
353050686987627
Bought from
Google online store
Bought
Aug 3, 2023
Where
PALM SPRINGS, California: Home/Apartment/Condominium
Who was involved
Age 56, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand PIxel, made or sold by Google
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(8/20/2026) Google: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google is committed to designing high quality products that are both safe and effective. Pixel phones conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
The customer has contacted us directly on this matter. We have reviewed the photos and information provided by the customer and offered them an appropriate resolution in accordance with our policies. We advise customers who have concerns regarding swollen batteries to review this help center article: https://support.google.com/pixelphone/answer/15738128?hl=en.

CPSC report 20260804-9238C-2147312898. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 29, 2026, sent to the company Jun 3, 2026, published by CPSC Jun 17, 2026

The product, in the report: Google Pixel 8 Pro - Obsidian, 128GB

Consumer reporting a lithium-ion battery safety issue involving a smartphone. While the device was charging using a google type c charging cable, the battery overheated, bulged and cracked the back glass of the phone raising a fire risk. The device was used by them (adult) only for personal use and had never been dropped or did not have any damage before the incident.
No physical injury occurred at this time, but they believe the condition created a potential safety hazard because lithium-ion battery swelling can lead to overheating, smoke, or fire.
They contacted support multiple times and provided photos, device information, and other requested documentation. Company acknowledged battery-related issues on certain models through extended repair/replacement programs but informed their specific model was not covered and that they would need to pay for repair despite the apparent battery safety issue.

Model
8 Pro 128 GB
Serial number
43251FDJG000NQ
Bought from
Mint Mobile
Bought
Jul 11, 2024
Where
Middletown, Delaware: Home/Apartment/Condominium
Who was involved
Age 3, Female
The reporter’s relation to them
My Child
As this report names them
Brand Pixel, made or sold by Google
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/17/2026) Google: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google is committed to designing high quality products that are both safe and effective. Pixel phones conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
The customer has contacted us directly on this matter. Based on the photos and information provided by the customer in this notice, this incident was likely caused by external damage to the device. The device’s battery is accessed through the display side and any potential swelling would not affect the back cover as shown in the photos. We have offered the customer an appropriate resolution based on our policies.

CPSC report 20260529-70DF7-2147318383. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 28, 2025, sent to the company Mar 5, 2025, published by CPSC Mar 19, 2025

The product, in the report: Google pixel 7 pro

I bought a Google pixel 7 pro in 03/2023. In 2024, the phone started getting so hot during operation that I could not use a case, it would shut itself off due to overheating, and it would hurt my face to have it against it. I got a replacement through my warranty plan in Nov 2024, and it started to have similar battery problems but the replacement also had a microphone problem that made it unusable.
Smart phone, Google pixel 7 pro - both phones
I was using the product for normal purposes
Burns could have occured if I did not remove the product from my skin

Model
7 pro
Bought from
Best buy
Bought
Mar 1, 2023
Where
Lewis Center, Ohio: Other
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Pixel, made or sold by Google
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20250228-A7F16-2147332844. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 16, 2024, sent to the company Jan 22, 2024, published by CPSC Feb 5, 2024

The product, in the report: Google Pixel 7

I was using my pixel 7 in my car and i put it in my coat as i left to catch the bus. When i got on the bus and took my phone out, it almost cut my hand. luckily i was wearing a cast and i wasnt cut. Upon reading online, this was a known issue with the pixel camera cover glass where it spontaneously shatters when its cold outside.

Model
Pixel 7
Bought from
Visible
Bought
Nov 25, 2022
Where
Pittsburgh, Pennsylvania: Street or Highway
Who was involved
Age 30, Male
The reporter’s relation to them
Self
As this report names them
Brand Pixel, made or sold by Google
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/31/2024) Google: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google is committed to designing high quality products that are both safe and effective. Pixel phones conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
The customer has not contacted us directly on this matter, but we will help resolve their concern if they can reach out with additional information.

CPSC report 20240116-33D20-2147342711. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 10, 2023, sent to the company Nov 14, 2023, published by CPSC Nov 29, 2023

The product, in the report: Google Pixel 7 cell phone

Google sells a product with a known safety defect. The Google Pixel 7 rear camera glass is known to spontaneously burst when exposed to rapid temperature changes. When persons then pick up their phone, small shards of glass pierce their fingers. The shards of glass are near microscopic, making them difficult to remove. a representative for Google acknowledged that they are aware of the issues. This has happened to me twice in the previous year.

Model
Pixel 7
Bought from
store.google.com
Bought
Oct 14, 2022, about then
Where
United States: Street or Highway
Who was involved
Age 65, Male
The reporter’s relation to them
Self
As this report names them
Brand Pixel 7, made or sold by Google
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/20/2023) Google: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google is committed to designing high quality products that are both safe and effective. Pixel phones conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
The customer has already contacted us directly on this matter, and we are working with them to help resolve their concerns.

CPSC report 20231110-266B2-2147344088. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 26, 2022, sent to the company Oct 31, 2022, published by CPSC Nov 15, 2022

The product, in the report: Google Pixel 5A 5G - black, 2 3/4 x 6

This 3 month old phone was NOT being used or charged at the time. The SIM card had been taken out of the phone to use in my son’s other phone when the 5a started smoking. It then caught on fire and my son threw it in the sink and put water on it.

Model
5A 5G
UPC
unknown
Serial number
cant get to it under melted case
Bought from
Amazon
Bought
Jul 13, 2022
Where
Staten Island, New York: Other
Who was involved
Age 19, Male
The reporter’s relation to them
My Child
As this report names them
Brand Pixel, made or sold by Google
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/10/2022) Google: Thank you for the opportunity to review and consider this report submitted on www.SaferProducts.gov. Google is committed to designing high quality products that are both safe and effective. Pixel phones conform to all globally applicable safety standards. When customers have an issue with one of our products, we ask that they contact Google to provide us with information and the opportunity to retrieve and examine the product. This gives us information that helps us continually monitor the efficacy of our products and identify opportunities for quality improvement or required corrective action.
We are in contact with the customer to understand the details of this incident and have asked that the device be shipped to our laboratory for analysis. We will continue our customer outreach so we can investigate this issue further.

CPSC report 20221026-CF1B8-2147353131. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 9, 2022, sent to the company Feb 15, 2022, published by CPSC Mar 2, 2022

The product, in the report: Google Pixel 6 Pro

I purchased a Google Pixel 6 Pro phone and received it in January 2022. The phone had what I thought was an imperfection on it in one corner. I started using the phone beginning around January 4, 2022. As I was using the phone on 2/7/2022 I sliced my finger on an area where the glass had cracked. I didn’t realize that the phone glass had cracked until I looked closely at it. I have read on an internet forum that other consumers have had their glass screens crack for no apparent reason on the Pixel 6 Pro phone. I believe that there is a material defect in the glass and it is dangerous to unsuspecting users. There is not enough protection provided by the manufacturer to users if the glass on the phone cracks.

Model
G8VOU
UPC
810029931380
Serial number
1C121FDEEOO8H5
Bought from
Google Fi App
Bought
Dec 13, 2021, about then
Where
Daytona Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 51, Female
The reporter’s relation to them
Self
As this report names them
Brand Pixel 6 Pro, made or sold by Google
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20220209-8780C-2147357635. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Pixel phones and phone accessories

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.