Ooma phones and phone accessories
1 report to CPSC, the latest made Jul 31, 2018. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 1report to CPSC
- Jul 31, 2018the latest report was made
- Jul 31, 2018the earliest
- 0with the company’s comments
- Brand
- Ooma
- Maker
- Ooma, Inc.Makers, importers or sellers, as the reports name them
- Product
- Phones and phone accessoriesCPSC’s product type: Telephones or Telephone Accessories (code 550), in Electronics: Telephones, Cell Phones & Accessories
By month
The numbers, as a table
| Month | Reports |
|---|---|
| July 2018 | 1 |
How badly anyone was hurt
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
First aid Made Jul 31, 2018, sent to the company Aug 8, 2018, published by CPSC Aug 29, 2018
The product, in the report: Telephone
Ooma telephone exploded when I answered it. Came to find out that one of the battery’s exploded and acid poured out of phone covering my hand. When I called Ooma their first response was that I had to buy a new phone. I was more concerned about the battery acid coming from the phone and asked if it were toxic After a brief pause she said no. I did wash my hands several times which proved to be the right thing to do.
After being without a telephone, I had to use a [REDACTED] and continuously added minutes in order to talk with [REDACTED] Ooma Customer Care Specialist Ooma Inc.866.939.6662. I had to buy new phone equipment and run up a bill with [REDACTED]. In addition to that Ooma refused to Port my original number back to me but took their time which took almost a full month.
They did refund the amounts for the phones which they never told me they were doing. They never refunded the $503 dollars that I asked for as my expense for the recovery. They then asked that I return the damaged phone via UPS and or US Mail. I called both and was advised that battery acid was considered a hazardous material and that I could not ship it. I did advise [REDACTED] and the General Council [REDACTED] that I could not ship them the damaged phone but they still insist that I could even after I explained that I had contacted both UPS and USPS who said that I couldn’t. My belief is that they will destroy the phone once they receive it.
- Bought from
- Costco
- Bought
- Jun 22, 2018, about then
- Where
- Vancouver, Washington: Home/
Apartment/ Condominium - Who was involved
- Age 79, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Ooma, made or sold by Ooma, Inc.
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.