Nokia phones and phone accessories

The reports, as CPSC published them

1. No one hurt

   Made Jan 28, 2016 · , sent to the company Feb 4, 2016 · , published by CPSC Feb 29, 2016

   The product, in the report: Nokia phone charger with detachable cord. The box itself has an oval shape to it.

   My Nokia phone charger was plugged into a wall outlet. The phone was not connected. Somehow the charger started a fire in my home. The box section was melted on the side where it had started the fire.

   Where

   Mount Orab, Ohio: Mobile/Manufactured Home

   Who was involved

   Age 30, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Nokia, made or sold by Nokia USA

   How badly, in CPSC’s words

   Incident, No Injury

2. No one hurt

   Made Dec 4, 2012 · , sent to the company Dec 31, 2012 · , published by CPSC Jan 15, 2013

   The product, in the report: ATT Nokia 920 Smart Phone, Cyan and Red OS Version - 8.0.9903.10 Firmware - 1232.2109.1242.1001 Hardware - 1.0.0.0

   Using two different Nokia 920 Smart Phones from ATT and the [REDACTED] application with location finder the phones became unbearably hot and finally heated up enough (within 10 mins) to cause a thermal event on the phone forcing it to shutdown. Phone would not power back on until it cooled after several minutes. Using other applications ([REDACTED] etc) that access the GPS for location tracking all result in the phone becoming extremely hot to the touch - just under burning. There is appears to be potential for shorting and possible melting from either faulty code accessing the GPS or a poorly designed GPS in these phones. A quick search of the web will show there are 100s of users reporting the same issue with no feedback from ATT or Nokia. As a side note this phones include near field communications and inductive charging which may be hampering proper airflow.

   Model

   Nokia Lumia 920

   UPC

   6438158508477

   Serial number

   34C8031AE914

   Bought from

   ATT

   Bought

   Nov 21, 2012

   Where

   Rockwall, Texas: Street or Highway

   Who was involved

   Unspecified

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand Nokia, made or sold by Nokia USA

   How badly, in CPSC’s words

   Incident, No Injury

3. No one hurt

   Made Oct 3, 2011 · , sent to the company Oct 13, 2011 · , published by CPSC Oct 27, 2011

   The product, in the report: Nokia Model E71x

   Call my cell phone provider AT & T to obtain a replacement for my Nokia E71x cell phone. Complained to AT & T that after using the cell phone continuously for over 10 minutes, the cell phone overheats causing potential burn hazard to the ear and hands. AT & T refused to replace cell phone claiming phone is out of warranty.

   Model

   Nokia E71x

   Serial number

   356875022054063

   Bought from

   AT & T, California

   Where

   Vallejo, California: Home/Apartment/Condominium

   Who was involved

   Male

   The reporter’s relation to them

   Self

   As this report names them

   Brand Nokia E71x, made or sold by Nokia USA

   How badly, in CPSC’s words

   Incident, No Injury

4. Hurt, no treatment

   Made Sep 20, 2011 · , sent to the company Sep 28, 2011 · , published by CPSC Oct 13, 2011

   The product, in the report: Nokia Model 2330 cellular phone

   I am a longtime T-Mobile customer, approximately 6 months ago, I found out about T-Mobile offering pre-paid service and thought that this would be a great opportunity to stick with the service I know and love while also providing my 12-year-old daughter with a reliable mode of communication. My mother and I purchased my daughter a pre-paid Nokia cell phone from a local T-mobile store and brought it home to my daughter. On 9/15/2011, my daughter and a group of friends were walking home from school, she had the cell phone in her pants pocket and the Nokia phone began to get really hot at which time my daughter reached in her pocket and pulled out the phone. Once she got the phone in her hand she noticed smoke coming from the battery compartment and the phone shocked her, the heat was so hot that she dropped it then the back of the phone flew off the phone, the battery flew out and the phone was on fire. My daughter was so scared and after the fire went out she went to pick the phone up which also burned her hand. On 9/16/2011, I placed a phone call to the pre-paid customer care and told them about my issue and the representative indicated that there was nothing they could do and when I asked to speak with a supervisor they transferred me to technical support. The technical support representative told me that he was very sorry but that he could not do anything but make a note on the account. I told him to make a note and let me speak to a supervisor at this time the representative told me that their supervisor would not be able to help me so I would have to take the phone back to the store that I purchased it from. I then told the tech support representative to make a note in the account that I will be coming to the T-Mobile store the next morning, 9/17/2011. On 9/17/2011, I arrived at the T-Mobile store at approximately 1:20 pm and informed the representative [REDACTED] (Waterfront store) that I was there regarding my pre-paid phone and briefed her on the situation. She pulled up my account and stated that the note said for her to call when I arrived at the store. [REDACTED] place the call to pre-paid customer service and was transferred back and forth from customer care to technical support, from technical support to customer care and again to technical support then back to customer care. At this time, I asked to speak with customer care myself and the representative [REDACTED] informed me that I should contact Nokia and that my phone did not have a warranty, that I could recieve a replacement phone but she could not tell me if they would be able to do anything further for me. At this time, I informed her that this product is defective and not subject to warranty restriction and that I would not like a replacement but would like my money back for the defective phone and for the month I have paid. She told me that this is not an option.. At this time, shel then asked to speak with [REDACTED] again and then transferred her to someone else to find out if my account could be credited or something. I left the store and after 1 hour of being transferred [redacted] was still on hold, when I left. I have to applaud her because she did try to help me as much as she could. I then placed a call to T-mobile customer care from my cell phone and was told that there was no corporate number address or supervisor who would be able to help me and that I would have to call pre-paid customer service . I called pre-paid customer service again and reached [REDACTED] and then asked to speak with yet another supervisor. she offer me a replacement phone but like I told her, “why would I want to replace the phone with a similar phone that traumatized my child?” then she told me that if I wanted the replacement she would see if I could get it before the 2-3 week delivery time that it normally takes, I told her, “No Thanks” and transfer me to her supervisor. After waiting on hold for 20 min. I finally reached supervisor [redacted] & he informed that the “reason the phone is pre-paid is because there are no refunds” and that I should go back to the store for a replacement phone. I then informed him that I just left the store and they cannot help me and told me to call him since it is a pre-paid phone. He proceeded to tell me “no refunds there is nothing we can do.” I asked if should I take this up with the social media or file legal action since T-Mobile is not interested in helping me in the extraordinary circumstance and he told me “you should do what you have to do”. I then asked supervisor for the corporate phone number and he told me that there was not one and I would have to write the P.O. Box. I am extremely upset because my daughter could have been seriously injured and if this phone was in a bed or her bookbag it could have set her or my house on fire. I have tried to resolve this but my confidence in T-Mobile is leaving with each call to customer care. I as a post-paying customer is seriously thinking about switching to another cell phone company. I am at the place where I don’t want to refer anyone to T-Mobile because I feel like this is just a big joke. When I started with T-Mobile I never had to deal with this type of service customer care was a top priority. Maybe America’s Largest 4g network is getting too large,were service is no longer valued. I am very concerned that this could happen to another child or adult who has the same phone but may not be so lucky when and if it catches on fire as my daughter’s phone did. My daughter doesn’t even want another cellphone from T-Mobile. The pre-paid department has been extremely shady in my eyes and is ruining the reputation of T-Mobile with their underhanded ways of transfer after transfer, rude demeanor and ridiculous hold times. I made a payment one time via telephone and was transferred 3 times and then told my public record information would have to be pulled to confirm my payment, that was another day, ridiculous nevertheless. I feel as though, if T-mobile is going to contract out its superior service it should make sure the contractor shares the same views of customer service and quality. This phone is a serious liability and is not safe by any standards.

   I have pictures of the cell phone for your review, my daughter telephone # is [REDACTED] . I may be contacted [REDACTED] .

   Model

   Model 2330c

   Bought from

   T-Moblie Store, Maryland

   Bought

   Mar 30, 2011, about then

   Where

   Fort Washington, Maryland: Street or Highway

   Who was involved

   Age 12, Female

   The reporter’s relation to them

   My Child

   As this report names them

   Brand Nokia, made or sold by Nokia USA

   How badly, in CPSC’s words

   Injury, No First Aid or Medical Attention Received

CPSC’s disclaimer

Sources