Nokia Lumia phones and phone accessories

The reports, as CPSC published them

1. Seen by a doctor or nurse

   Made Mar 10, 2015 · , sent to the company Mar 18, 2015 · , published by CPSC Apr 1, 2015

   The product, in the report: Nokia Lumia 1520 Cell phone

   On Friday evening, February 20, I was returning to my residence at [REDACTED] when I bumped into my door frame. Unbeknownst to me at the time, I had evidently broken my Nokia Lumia 1520 Cell phone which I had left in my coat pocket. After entering my household, I took off my coat and later took out my cell phone, totally unaware that the hard, front plastic window had shattered. At some point during the evening, I notice that several of my fingers were bleeding from small cuts. It wasn’t until I went looking for my phone to take a call that I pulled it out of my coat pocket and saw that the hard plastic window had fractured in numerous places that I realized the source of my cuts. I applied anti-biotic ointment and covered the wounds in Band Aides. The next day, my fiancé, [REDACTED], and I drove to the AT&T store in Jacksonville. I was very concerned about not having a phone and expected that the AT&T staff would provide me with a new phone since both our phones are insured. I became quite agitated when I learned that the insurance deductible was $200 (never properly disclosed during the sale of the product’s insurance policy). I was also appalled that AT&T staff did not process the insurance claim but had me contact the carrier directly. The staff even provided me erroneous information by telling me that I only needed a Social Security number to process the claim. I had to spend close to an hour in my personal vehicle, waiting on hold and having AT&T corporate reset a password that should have worked in the first place. NOTE: During my time with the AT&T store staff in Jacksonville, NC, I indicated that I had cut my fingers on my cell phone. I offered to remove a Band Aide and show the staff my wounds but they forbid me from doing so. After completing on telephone phase of the claim process, I discussed the entire issue with my fiancé. Even more than the financial side, we were also very concerned about the cuts on my fingers since several slivers from the hard plastic face had much the same composition as glass. I opted to go to an urgent care center to be treated. The attending medical practitioner provided me with some anti-bacterial ointment and removed a splinter-sized shard of hard plastic from my thumb.

   Model

   Nokia Lumia 1520

   Bought from

   AT&T

   Bought

   Nov 22, 2014

   Where

   Jacksonville, North Carolina: Home/Apartment/Condominium

   Who was involved

   Age 55, Male

   The reporter’s relation to them

   Self

   As this report names them

   Brand Nokia Lumia, made or sold by Microsoft Corporation

   How badly, in CPSC’s words

   Injury, Seen by Medical Professional

CPSC’s disclaimer

Sources