Nexus 4 phones and phone accessories
2 reports to CPSC, the latest made Apr 14, 2017. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 2reports to CPSC
- Apr 14, 2017the latest report was made
- Feb 12, 2014the earliest
- 1with the company’s comments
- Brand
- Nexus 4
- Maker
- LGE Mobile CommunicationsMakers, importers or sellers, as the reports name them
- Product
- Phones and phone accessoriesCPSC’s product type: Telephones or Telephone Accessories (code 550), in Electronics: Telephones, Cell Phones & Accessories
Other ways the reports write the brand (1)
“Nexus 5X”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| April 2017 | 1 |
| February 2014 | 1 |
How badly anyone was hurt
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
First aid Made Apr 14, 2017, sent to the company Apr 24, 2017, published by CPSC May 8, 2017
The product, in the report: The product is a Nexus 5X produced by LG and marketed by Google
I had been using my LG Nexus 5X with the same charger and cable for about a year. On the date of failure, I had let the phone go all the way dead while using it. I connected it to the charger and attempted to power it on. It didn’t power on so I left it for a few minutes.
I came back and attempted to power it on, and it wouldn’t power on - I noticed the phone was hotter than usual. When I attempted to remove the charging cable, it was stuck and required more force than usual to remove. After it finally came out, the end was glowing hot and burnt my thumb. It also burnt the rug that I dropped it on.
I contacted LG who repeatedly promised call backs. They finally had someone call me in early March.Other than apologizing that person was unable to do anything since I had already returned the phone to Google (who was helpful, responsive, and seemed to take the issue seriously). The person I spoke with in early March gave me an e-mail address to contact about the injury and damage. I have yet to receive a response.
In short, not only was the phone a safety and fire hazard, the company (LG) did not appear to take the issue seriously in the least.
- Model
- Nexus 5X
- UPC
- I don’t know
- Serial number
- I don’t know
- Bought from
- Bought
- Nov 30, 2015
- Where
- Oregon City, Oregon: Home/
Apartment/ Condominium - Who was involved
- Age 41, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Nexus 5X, made or sold by LGE Mobile Communications
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
Hurt, no treatment Made Feb 12, 2014, sent to the company Feb 21, 2014, published by CPSC Mar 10, 2014
The product, in the report: Smart phone
The port of the Nexus 4 melted and burned me. It could very easily have caused a fire in the house, had I not unplugged it.
- Model
- LG-E960
- Serial number
- 304KPRW153190
- Bought from
- Bought
- Sep 11, 2013
- Where
- Oakland, California: Home/
Apartment/ Condominium - Who was involved
- Age 26, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Nexus 4, made or sold by LGE Mobile Communications
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.