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Moto X phones and phone accessories

1 report to CPSC, the latest made May 6, 2015. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • May 6, 2015the latest report was made
  • May 6, 2015the earliest
  • 0with the company’s comments
Brand
Moto X
Maker
Motorola Mobility, Inc.Makers, importers or sellers, as the reports name them
Product
Phones and phone accessoriesCPSC’s product type: Telephones or Telephone Accessories (code 550), in Electronics: Telephones, Cell Phones & Accessories

By month

1 report from June 2014 to May 2015; the most in May 2015, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
May 20151

How badly anyone was hurt

  • Hurt, care not known 1 CPSC: Injury, Level of care not known

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. Hurt, care not known

    Made May 6, 2015, sent to the company May 14, 2015, published by CPSC May 29, 2015

    The product, in the report: My Moto X got so hot it almost burned my and my husbands hands. If was fearful of it blowing up or catching on fire.

    Good Morning,

    I was urged from the FCC complaint office that I notify you as my issue with Motorola Solutions. This is regard to my Moto X phone I purchased in February 2014. I am attaching the letter I sent to Motorola Solutions CEO, [REDACTED].

    May 4, 2015

    Dear Sir:

    I have owned my Moto X cell phone since February 2014. My phone has gotten hot a few times every week. I am not used a cell phone getting hot, but I did not give it much thought. That is until yesterday. My phone got so hot that I nor my husband could not even pick it up. It burned our hands. I never thought about bringing up the heat problem with Motorola before. I just don’t like to bother with small issues. I spoke to your Customer Support a couple of times today. The first time I was told I am out of warranty three months and a replacement phone would be $100.00. Then I was told I would have a label made to send back to Motorola to see if the Moto X has a factory defect. But when I said that would be fine, they wanted my charge card in case they had to charge me to check out the phone and it was customer defect instead. I would think that any company would not want any customer to be injured from any of their products. I believe this is a factory defective product. I am afraid to use my phone and am very saddened that you company will not honor your warranty to repair or replace my phone at no cost to me that as I mentioned earlier is only three months out of warranty. Especially one that could injure someone.

    I would appreciate you looking into this matter and I thank you for getting back with me quickly.

    Sincerely,

    [REDACTED] [REDACTED]

    cc: Federal Communication Commission

    I would appreciate you informing me as to what my next step should be with regards to the above information and letter. Thank you for your time and getting in touch with me.

    Sincerely,

    [REDACTED]

    [REDACTED]

    Model
    Moto X
    UPC
    don’ know
    Serial number
    Motorola X8 Mobile Computing System
    Bought from
    Motorola
    Bought
    Feb 6, 2014
    Where
    Bardstown, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Moto X, made or sold by Motorola Mobility, Inc.
    How badly, in CPSC’s words
    Injury, Level of care not known

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Phones and phone accessories

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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