Kyocera phones and phone accessories
4 reports to CPSC, the latest made Dec 28, 2015. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 4reports to CPSC
- Dec 28, 2015the latest report was made
- Apr 24, 2013the earliest
- 0with the company’s comments
- Brand
- Kyocera
- Maker
- Kyocera Communications, Inc.Makers, importers or sellers, as the reports name them
- Product
- Phones and phone accessoriesCPSC’s product type: Telephones or Telephone Accessories (code 550), in Electronics: Telephones, Cell Phones & Accessories
Other ways the reports write the brand (1)
“Kyrocera”
By month
The numbers, as a table
| Month | Reports |
|---|---|
| December 2015 | 1 |
| August 2015 | 1 |
| November 2014 | 1 |
| April 2013 | 1 |
How badly anyone was hurt
- Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
- Hurt, no treatment 2 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 1 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Dec 28, 2015, sent to the company Jan 6, 2016, published by CPSC Feb 1, 2016
The product, in the report: Kyocera brigadier wireless phone
my Kyocera brigadier cell phone overheated to a temperature of 120 degrees at the battery during normal use.
- Model
- Kyocera brigadier
- Where
- Unspecified: Home/
Apartment/ Condominium - Who was involved
- Age 20, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Kyocera, made or sold by Kyocera Communications, Inc.
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Aug 30, 2015, sent to the company Sep 8, 2015, published by CPSC Sep 29, 2015
The product, in the report: Kyocera phone purchased from Sprint
I purchased a Kyocera phone. Even when the keylock/keyguard is on the 911 key can be pushed and the 9 key will unlocked the key pad. Since the 911 key is in the lower corner under the 9 key any bumping whether in my pocket, in my purse or in my briefcase can dial 911. I have had this happen to me and checked on-line to see that it also happens to a lot of other people. I checked with Sprint where I bought the phone and they were unable to see how to correct the problem. I can’t imagine how many “butt” calls are being made to 911 by these phones. I know it has happened to me when I locked the phone, put it in my pocket and then walked down a flight of stairs. Next thing I knew, I head “911, what is your emergency.”
- Bought from
- Sprint, Kansas
- Bought
- Jul 1, 2015, about then
- Where
- Kansas: Home/
Apartment/ Condominium - Who was involved
- Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Kyocera, made or sold by Kyocera Communications, Inc.
- How badly, in CPSC’s words
- Incident, No Injury
-
Hurt, no treatment Made Nov 11, 2014, sent to the company Nov 21, 2014, published by CPSC Dec 8, 2014
The product, in the report: cell phone - regular - not a smart phone
Yesterday I received a call from [REDACTED]. I picked it up and the phone made an explosion - like an electric shock into my left ear. My ear feels all clogged up and I am concerned about damage to my ear and if there will be further damage in the future.
- Bought from
- Assurance Wireless
- Bought
- Jun 1, 2012, about then
- Where
- Montgomery village, Maryland: Home/
Apartment/ Condominium - Who was involved
- Age 66, Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Kyrocera, made or sold by Kyocera Communications, Inc.
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
Seen by a doctor or nurse Made Apr 24, 2013, sent to the company May 16, 2013, published by CPSC May 15, 2013
The product, in the report: Metro PCS cell phone Kyocera also is printed on the phone as well as Metro PCS stamped on the front.
[REDACTED]I have a cell phone that was purchased for me my daughter, [REDACTED]. She bought the phone in November of 2011 at the Metro PCS store at 2113 Harwood Road in Bedford, Texas 76021. l rarely used it but the one time I did it blasted my ear with a loud, shrill noise. It really hurt my head and my ear as well as deafening me for a while. After the first day the pain stopped and the ringing in my ear wasn’t as bad; but it has affected my hearing and there is still an annoying roar in my ear. When I went for a hearing test f was told that I did have hearing loss in my left ear. The tester also said there wasn’t much they could do to stop the roar. For the last few months I have tried repeatedly to contact Metro PCS. Mr. [REDACTED] from their insurance company called me and wanted some information on the phone which I faxed him. I received a letter stating my phone was bought from Millenium Wireless,Inc. dba Wireless Shop an independent dealer and is now owned by Metro PCS. My daughter said it was Metro PCS at the time she bought the phone. The phone has Metro PCS stamped it. Her phones have always been Metro PCS. No one will give me any information as to the date the store supposedly changed its name. Mr. [REDACTED] and Metro PCS refuse to answer my letters, texts and phone calls. My ear was damaged by their phone, the hearing loss affects my job which is mostly answering the phone. I feel they should be held responsible. If the store was not Metro PCS at the time of purchase why can’t they give me information on the store they say it was? Why won’t anybody tell me when the name of the store changed and why does the phone have Metro PCS stamped on the front? Thank you. Metro PCSCommunications Corporate Office & Headquarters 2250 Lakeside Blvd Richardson, Texas 75082 214-570-5800 Chartis Claims, Inc. Alpharetta Property/ Casualty Division Divisional Claim Oftlce P.O. Box 2970 Alpharetta, GA 30023-2970 800-242-2418 [REDACTED]
Cell phone blasted my ear with a loud, shrill noise when I answered it. Now I have hearing loss and a constant roar in my ear. It affects my job since I answer the phone all day and can’t hear the people calling. Metro PCS won’t answer my calls or letters or faxes.
- Model
- Qualcomm 3GCDMA
- Serial number
- 011120011090
- Bought from
- Metro PCS, Texas
- Bought
- Nov 8, 2011, about then
- Where
- Grand Prairie, Texas: Place of Recreation or Sports
- Who was involved
- Age 70, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Kyocera, made or sold by Kyocera Communications, Inc.
- Reports CPSC links to it
- 20130705-941A3-1338913
- How badly, in CPSC’s words
- Injury, Seen by Medical Professional
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.