Alcatel phones and phone accessories
3 reports to CPSC, the latest made Apr 17, 2017. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 3reports to CPSC
- Apr 17, 2017the latest report was made
- Dec 8, 2015the earliest
- 0with the company’s comments
- Brand
- Alcatel
- Maker
- TCT Mobile, Inc DBA Alcatel OnetouchMakers, importers or sellers, as the reports name them
- Product
- Phones and phone accessoriesCPSC’s product type: Telephones or Telephone Accessories (code 550), in Electronics: Telephones, Cell Phones & Accessories
By month
The numbers, as a table
| Month | Reports |
|---|---|
| April 2017 | 1 |
| October 2016 | 1 |
| December 2015 | 1 |
How badly anyone was hurt
- First aid 1 CPSC: Injury, First Aid Received by Non-Medical Professional
- No one hurt 2 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
No one hurt Made Apr 17, 2017, sent to the company Jun 12, 2017, published by CPSC Jun 26, 2017
The product, in the report: Alcatel IDOL4 with Goggles
I purchased this Alcatel Idol 4 with googles Phone at the Cricket store located at [REDACTED] on January 2, 2017 . I noticed that the phone gets very hot and freezes. Cricket refused to assist with this issue and advised to to contact the manufacturer. this phone gets hot enough that it can not be held, and turns your hand and face red. I am concerned about excessive radiation exposure.At work I must keep my phone in my purse and I am concerned about fire. I have contacted the company who finally agreed to look at the phone if I mail it to them. When I went to the Cricket store to change the SIMs, the sales associate told me that she was aware of the heating issues and would not sell this phone herself. ( she was not the associate who sold me the phone)
- Model
- Alcatel IDOL4 with Goggles Alcatel_6055U
- Serial number
- 19f5eaf4
- Where
- Sunrise, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 32, Female
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Alcatel, made or sold by TCT Mobile, Inc DBA Alcatel Onetouch
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Oct 4, 2016, sent to the company Oct 28, 2016, published by CPSC Nov 14, 2016
The product, in the report: smartphone; built in battery
(9/24/16 Estimated) The consumer states that approximately at 2am the consumer’s dog got out of her bed and left to the kitchen. The consumer states that the dog woke her up and walked her to the kitchen. Once the consumer got to the kitchen she noticed that the device was flashing then began smoking. The consumer grabbed the device with a towel and threw it outside. The consumer indicated that the device was on a shelf and was not charging.
The consumer indicated that the device stopped charging during the Labor Day weekend while she was on vacation in Cleveland, OH. The consumer also indicated that the device repeatedly turned on and off unexpectedly. The consumer visited a store and the employee used a new charger but the device would not charge and the employee advised the consumer that something was wrong with the device. Approximately on September 10, the consumer purchased a new device.
The consumer indicated that her friend who has a Alcatel flip phone has noticed her device turn off and on unexpectedly. The consumer believes these devices are defected and should be investigated.
The consumer contacted Alcatel and MetroPCS to inform them of the incident.
- Model
- One Touch
- UPC
- Unknown
- Serial number
- Unknown
- Bought from
- Metro PCS, Ohio
- Bought
- Mar 1, 2016, about then
- Where
- Columbia Station, Ohio: Home/
Apartment/ Condominium - Who was involved
- Unspecified
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Alcatel, made or sold by TCT Mobile, Inc DBA Alcatel Onetouch
- How badly, in CPSC’s words
- Incident, No Injury
-
First aid Made Dec 8, 2015, sent to the company Dec 16, 2015, published by CPSC Dec 31, 2015
The product, in the report: Alcatel onetouch conquest
Alcatel onetouch conquest cell phone overheats when running apps such as games and when it is on charge. It gets hot enough to potentially burn someone or start a fire.
- Model
- Alcatel 7046T
- Bought from
- Boost Mobile store
- Bought
- Dec 1, 2015, about then
- Where
- Beaufort, South Carolina: Home/
Apartment/ Condominium - Who was involved
- Age 26, Female
- The reporter’s relation to them
- My Spouse
- As this report names them
- Brand Alcatel, made or sold by TCT Mobile, Inc DBA Alcatel Onetouch
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
-
U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.