Sony stereo and hi-fi equipment
7 reports to CPSC, the latest made Apr 18, 2026. A report isn’t a recall.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.
At a glance
From SaferProducts.gov, released Oct 25, 2026.
- 7reports to CPSC
- Apr 18, 2026the latest report was made
- Jul 12, 2018the earliest
- 5with the company’s comments
- Brand
- Sony
- Makers
- Sony Electronics and Sony Computer Entertainment America LLCMakers, importers or sellers, as the reports name them
- Product
- Stereo and hi-fi equipmentCPSC’s product type: Stereo or Hi-fi Components or Accessories (code 546), in Electronics: Audio & Radio
By month
The numbers, as a table
| Month | Reports |
|---|---|
| April 2026 | 1 |
| February 2026 | 1 |
| October 2025 | 1 |
| September 2024 | 1 |
| July 2024 | 1 |
| March 2022 | 1 |
| July 2018 | 1 |
How badly anyone was hurt
- First aid 2 CPSC: Injury, First Aid Received by Non-Medical Professional
- Hurt, no treatment 1 CPSC: Injury, No First Aid or Medical Attention Received
- No one hurt 4 CPSC: Incident, No Injury
As each report says it, in short words; CPSC’s own words are under each.
The reports, as CPSC published them
Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.
Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.
CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.
-
Hurt, no treatment Made Apr 18, 2026, sent to the company Apr 22, 2026, published by CPSC May 6, 2026
The product, in the report: Sony WH-1000XM5 wireless noise-canceling over-ear headphones, black. [REDACTED] headphones with USB-C charging port, used for personal audio. A gift intended for personal use.
I was charging my Sony WH-1000XM5 wireless headphones overnight at a hotel ([REDACTED]) using an [REDACTED] USB-A to USB-C braided cable, connected to one of two USB-A 3.1A ports on a generic multi-port USB wall adapter. When I picked up the headphones the following morning, I burned my hand on the charging port. It was hot enough to cause immediate pain, a visible burn injury to my index finger, and melted plastic transfer from the headphones to my finger and palm. Upon closer inspection, the headphone charging port housing showed extensive thermal damage: the plastic surrounding the USB-C port had melted and was starting to re-solidify after I unplugged it, with the surrounding plastic warped from the heat and the port opening deformed because the plastic had melted. A second [REDACTED] USB-A to USB-C braided cable was charging my phone in the same adapter overnight and showed no signs of overheating. The outlet, charging block, and that second cable were completely undamaged. I am an adult and the sole user. The headphones were used as intended, charging via the manufacturer-specified USB-C port while powered off and unattended overnight. I have done this many times before with this and a previous model with no issue. The wall adapter shows no damage. The USB-A end of the cable shows no damage. The USB-C end of the cable shows heat discoloration but no melting, consistent with heat transferring outward from the headphones to the cable, not the reverse. All evidence points to the thermal event originating inside the headphones. I have since learned this is a documented, recurring safety issue across multiple Sony headphone models.
- Model
- WH-1000XM5
- Serial number
- 503763102
- Where
- Detroit, Michigan: Other
- Who was involved
- Age 30, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, No First Aid or Medical Attention Received
-
No one hurt Made Feb 26, 2026, sent to the company Mar 3, 2026, published by CPSC Mar 17, 2026
The product, in the report: Sony wf 1000xm6, black, about 1in, ear buds
I ordered the brand new Sony wf 1000xm6 and the new ear tips came off in my ear. Was barely able to get them out with twesers.
- Model
- Wf-1000xm6
- Serial number
- 2031844
- Bought from
- Sony.com
- Bought
- Feb 17, 2026, about then
- Where
- Blaine, Minnesota: Home/
Apartment/ Condominium - Who was involved
- Age 29, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Incident, No Injury
-
First aid Made Oct 10, 2025, sent to the company Oct 23, 2025, published by CPSC Nov 26, 2025
The product, in the report: SONY PULSE 3D HEADSET
The headset cracks and creates sharp edges
- Model
- SONY PULSE 3D HEADSET
- Bought from
- BEST BUY
- Bought
- Jan 1, 2024
- Where
- Okeechobee, Florida: Home/
Apartment/ Condominium - Who was involved
- Age 9, Female
- The reporter’s relation to them
- My Child
- As this report names them
- Brand SONY, made or sold by Sony Computer Entertainment America LLC
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
First aid Made Sep 7, 2024, sent to the company Sep 12, 2024, published by CPSC Sep 26, 2024
The product, in the report: Sony WH-1000XM4
During use WH-1000XM4s emit a loud, high pitched noise. Much louder than is safe for any headphones. Can result in permanent hearing loss
- Model
- WH-1000XM4
- Bought from
- newegg.com
- Bought
- Jan 5, 2021, about then
- Where
- United States: Home/
Apartment/ Condominium - Who was involved
- Age 37, Unspecified
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Injury, First Aid Received by Non-Medical Professional
-
No one hurt Made Jul 30, 2024, sent to the company Aug 13, 2024, published by CPSC Aug 27, 2024
The product, in the report: Sony WH-1000XM4, black over the ear headphones. Original purchase date of Aug 20, 2020 from Amazon.com. Link to product webpage: https://electronics.sony.com/audio/headphones/headband/p/wh1000xm4-b
In the course of regular use, my Sony WH-1000XM4 over the ear headphones start emitting loud high pitched noise that sounds like acoustic feedback. The volume and pitch of the noise are uncomfortable and I am concerned could lead to hearing damage/loss.
- Model
- WH-1000XM4
- UPC
- not listed
- Serial number
- not listed
- Bought from
- Amazon.com
- Bought
- Aug 20, 2020
- Where
- Minneapolis, Minnesota: Home/
Apartment/ Condominium - Who was involved
- Age 50, Male
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Mar 21, 2022, sent to the company Apr 7, 2022, published by CPSC Apr 21, 2022
The product, in the report: earphones
The product caught on fire after charging for a about 10 minutes. The battery compartment melted. The charging cable can no longer be removed from the battery compartment.
The manufacturer was notified immediately. Sony Case #[REDACTED]
- Model
- WI XB400
- Serial number
- 4262333
- Bought from
- walmart.com
- Bought
- Aug 7, 2021
- Where
- Leavittsburg, Ohio: Home/
Apartment/ Condominium - Who was involved
- Age 61, Female
- The reporter’s relation to them
- Self
- As this report names them
- Brand Sony, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Incident, No Injury
-
No one hurt Made Jul 12, 2018, sent to the company Jul 20, 2018, published by CPSC Aug 3, 2018
The product, in the report: Sony Bluetooth speaker model SRSXB3
Earlier this year, I was at a hotel in the Las Vegas NV area when I went to plug in my Sony Bluetooth speaker model Number SRSXB3 into a lamp’s electrical outlet to recharge it and I almost received a serious electrical shock from doing this action. A significant amount of sparks discharged from the outlet and burnt the lamp near the outlet and also charred the plug for the speaker. The speaker was less than a year old at the time of this incident. I contacted the speaker’s manufacturer Sony a short time after and filed a complaint with the company in May 2018. Sony instructed me to send the speaker and charger to [REDACTED] in Syracuse NY for an evaluation. [REDACTED] Job # [REDACTED] and Sony Safety Case # [REDACTED] were provided to me. [REDACTED] supposedly did not find any problems with the speaker or charger during their evaluation. However, I am not so certain that this product is not defective and a potential safety hazard to customers as I or someone else could have been injured from this safety incident. Sony appears to be indifferent to this situation and does not seem to be taking it very seriously. Therefore, I thought it was appropriate to file this complaint with the US Consumer Products Safety Commission as other consumers who own this Sony Bluetooth speaker model may be at risk. It would appear that there was some type of short circuit in the lamp and the speaker was not properly designed or grounded. I am hoping that CPSC will actually investigate this incident.
- Model
- SRSXB3
- Bought from
- Best Buy, Illinois
- Bought
- Mar 24, 2017
- Where
- Indianapolis, Indiana: Other
- Who was involved
- Unknown
- The reporter’s relation to them
- Unspecified
- As this report names them
- Brand Sony, made or sold by Sony Electronics
- How badly, in CPSC’s words
- Incident, No Injury
CPSC’s disclaimer
Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.
Word for word, from the disclaimer in CPSC’s export.
Sources
Sources
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U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.
Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.