Onkyo stereo and hi-fi equipment

4 reports to CPSC, the latest made Apr 30, 2018. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

4reports to CPSC
Apr 30, 2018the latest report was made
Dec 7, 2011the earliest
4with the company’s comments

Brand: Onkyo
Maker: ONKYO USA CORP.Makers, importers or sellers, as the reports name them
Product: Stereo and hi-fi equipmentCPSC’s product type: Stereo or Hi-fi Components or Accessories (code 546), in Electronics: Audio & Radio

By month

2 reports from May 2017 to April 2018; the most in April 2018, 1. 2 earlier reports, since December 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
April 2018	1
May 2017	1
January 2012	1
December 2011	1

How badly anyone was hurt

No one hurt 4 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

No one hurt
Made Apr 30, 2018, sent to the company Jun 18, 2018, published by CPSC Jul 2, 2018

The product, in the report: receiver

(04/29/2018) The consumer stated that when he turned on the receiver, it burst into flames smoke. He was able to put the fir out. The damages were contained to the receiver.
The consumer contacted the firm. He is not sure if the firm took a report.

Model
TX-NR676
Serial number
0077DC5730606576
Bought from
Best But, North Carolina
Bought
Jul 1, 2017, about then
Where
Wilmington, North Carolina: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Onkyo, made or sold by ONKYO USA CORP.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/18/2018) ONKYO USA CORP.: June 18, 2018
RE: Report #20180430-3B479-1755936 – TX-NR676, Serial #: 0077DC5730606576, Date of Purchase: 7/1/2017(estimated)
Consumer Product Safety Commission, We are in receipt of an email notice dated June 18, 2018, received by Onkyo USA Corporation from; Consumer Products Safety Commission, Safer Products, relating to the above audio receiver manufactured in Malaysia for ONKYO Corporation and distributed by Onkyo USA Corporation. We are providing this response for your files.
This is the first information we have in our files for this model/serial numbered unit. There is no indication of any warranty repairs having been done for this model/repair. Without customer specific information it is impossible for us to move forward with any other type of resolution.
We have no indications of any similarly reported failures for this ONKYO TX-NR676 model of receiver.
While we are comforted by the fact that there was no personal injury or property damage, we nevertheless are taking this situation with the seriousness that it deserves. Consumer safety and product safety are very important to us.
To complete your file on this matter, we wish to advise the Commission that:
1. The TX-NR676 is UL and CSA tested and approved as are all Onkyo products sold in the United States and Canada. 2. Onkyo USA requires our factories to test all of our models for safety before we accept any deliveries. 3. We do not know the environmental or electrical conditions in which the Unit was used. We do not know whether it had adequate ventilation, received excessive voltage or surges in power from the utility company, or was miss-wired or misused or abused in any way. 4. The power supply circuit of the Unit is equipped with a fuse which, together with the other safety circuitry in the Unit, is designed to protect the Unit against fire or electrical shock. 5. This event might have been the result of any of a number of outside factors including defective speakers or shorted speaker wires. Thank you for entertaining this response and allowing us the time to look into this report, request the return of the unit and consult with our engineers and quality control staff. Very truly yours, Onkyo USA Corporation
By _______________________________ Jack Cooper, National Parts & Service Manager

CPSC report 20180430-3B479-1755936. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 30, 2017, sent to the company Aug 4, 2017, published by CPSC Aug 18, 2017

The product, in the report: Onkyo TX-NR747 175-Watt 7.2-Channel Network A/V Receiver with Wi-Fi & Bluetooth (Black)

I purchased an Onkyo TX NR717 audio/video receiver new in Nov 2013. Several months ago the unit started having problems powering up, displaying video, etc. Then about 2 months ago I was in my living room, smelled a burning electrical smell, and saw sparks shooting out of the top of the unit’s cabinet. Fortunately I was able to quickly unplug the unit before it started a fire. If I was not home I believe the unit could have started a fire which could have damaged or destroyed my home.

Model
TX-NR747
Serial number
1053DC4331026911 H
Bought from
Amazon
Bought
Nov 13, 2013
Where
Gilford, New Hampshire: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand Onkyo, made or sold by ONKYO USA CORP.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/7/2017) ONKYO USA CORP.: We had the unit brought to our headquarters for evaluation. We found two channel shorted, possibly due to defective speakers. There was no indication of any fire or flame. There was no indication of any fire hazard. The customer agreed to trade in his older unit for a newer model. We consider the matter to be closed.
While we are comforted by the fact that there was no personal injury or property damage, we nevertheless are taking this situation with the seriousness that it deserves. Consumer safety and product safety are very important to us.
To complete your file on this matter, we wish to advise the Commission that:
1. The TX-NR717 is UL and CSA tested and approved as are all Onkyo products sold in the United States and Canada. 2. Onkyo USA requires our factories to test all of our models for safety before we accept any deliveries. 3. We do not know the environmental or electrical conditions in which the Unit was used. We do not know whether it had adequate ventilation, received excessive voltage or surges in power from the utility company, or was miss-wired or misused or abused in any way. 4. The power supply circuit of the Unit is equipped with a fuse which, together with the other safety circuitry in the Unit, is designed to protect the Unit against fire or electrical shock. 5. This event might have been the result of any of a number of outside factors including defective speakers or shorted speaker wires. Thank you for entertaining this response and allowing us the time to look into this report, request the return of the unit and consult with our engineers and quality control staff. Very truly yours, Onkyo USA Corporation

CPSC report 20170530-19481-2147400099. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 4, 2012, sent to the company Jan 11, 2012, published by CPSC Jan 26, 2012

The product, in the report: Onkyo Stereo Receiver Model TX-NR809

The product is an Onkyo stereo receiver model # TX-NR 809 which is a new model that I purchased in October 2011. In January, while using the receiver to listen to music, I heard a loud pop and a bright flame could be seen running from left to right under the receiver. There was also a loud burning noise that sounded like a loud gun powder fuse burning. I quickly ran to the unit and unplugged it and smoke was coming out of the unit. I did some internet research and apparently this is not an isolated incident. (Besides the dates, this paragraph was copied from another user of this site, the exact same thing happened to me, my only difference is I was only running in STEREO mode where two speakers and a woofer were being used and not my complete 5.1 system that I could have been using)
I have contacted Onkyo, and they refuse to ship my unit to a service center, or send me a new unit as a replacement. Considering this is NOT an isolated incident, they should not have the right to charge the customer for this service.

Model
Onkyo TX-NR 809
UPC
751398010088
Serial number
1008DC1160024391D
Bought from
Amazon
Bought
Oct 13, 2011
Where
Emeryville, California: Home/Apartment/Condominium
Who was involved
Age 27, Male
The reporter’s relation to them
Self
As this report names them
Brand Onkyo, made or sold by ONKYO USA CORP.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/19/2012) ONKYO USA CORP.: January 18, 2012
RE: Report #20120104-E6118-2147471693 – TX-NR809, Serial #: 1008DC1160024391, Date of Purchase: 10/13/2011
Consumer Product Safety Commission, We are in receipt of an email notice dated January 4, 2012, received by Onkyo USA Corporation on January 11, 2012, from, Consumer Products Safety Commission, Safer Products, relating to the above audio receiver manufactured in Malaysia for ONKYO Corporation and distributed by Onkyo USA Corporation. We are providing this response for your files.
We request notice and an opportunity to respond if any disclosure request is received by the Commission with respect to this matter whether made under the FOIA or any other law, rule or regulation, or by subpoena or otherwise and prior to and listing of this incident and our response on any national database accessible to the public.
We have secured the above unit for evaluation and testing. Below is the evaluation report of our engineer. Pictures of the unit and the affected areas have been attached to this response.
“Evaluation report on the subject unit (TX-NR809, 1008DC1160024391).
1. There are no visible signs of burn/damage marks outside (top cover /rear panel /front panel) the unit.
2. The unit is in “protect mode” and does not turn on.
3. After opening the unit (top cover removed), did not find any obvious burn marks. Heat sinks are clean. (Pictures attached).
4. Checked inside and found that the output transistor for “Front High Left channel” is shorted. This shorted transistor has caused the unit to go in “protect mode.” The “protect mode” helps in insuring that no further damage is caused to the unit. When this transistor got shorted, high current might have passed through driver board, which in turn might have generated heat to cause burn mark on the cement resistor mounted near the driver board (picture attached). There are no exploded parts inside the receiver, as is clear from the attached pictures.
5. Output transistor might have gone bad because of heavy current drawn by a defective speaker coil, shorted speaker wire or due to defective transistor. In any case, to avoid any fire or further damage, the “protect circuit” was engaged and this shuts off the receiver.
6. The top cover from underneath is clean (picture attached). There are no smoke marks underneath the top cover.”
End of report While we are comforted by the fact that there was no personal injury or property damage, we nevertheless are taking this situation with the seriousness that it deserves. Consumer safety and product safety are very important to us.
To complete your file on this matter, we wish to advise the Commission that:
1. The TX-NR809 is UL and CSA tested and approved as are all Onkyo products sold in the United States and Canada. 2. Onkyo USA requires our factories to test all of our models for safety before we accept any deliveries. 3. We do not know the environmental or electrical conditions in which the Unit was used. We do not know whether it had adequate ventilation, received excessive voltage or surges in power from the utility company, or was miss-wired or misused or abused in any way. 4. The power supply circuit of the Unit is equipped with a fuse which, together with the other safety circuitry in the Unit, is designed to protect the Unit against fire or electrical shock. 5. This event might have been the result of any of a number of outside factors including defective speakers or shorted speaker wires. 6. The only record under the customer’s name or email address is a request for Onkyo to reimburse the cost of shipping the unit in for warranty service. No mention was made of any fire or safety related issues during that call. Per the terms of the warranty; “taking or shipping a unit in for service under the warranty is the responsibility of the customer. Repair and return to the customer are covered by the warranty terms.” Thank you for entertaining this response and allowing us the time to look into this report, request the return of the unit and consult with our engineers and quality control staff. Very truly yours, Onkyo USA Corporation
By _______________________________ [REDACTED] National Parts & Service Manager

CPSC report 20120104-E6118-2147471693. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 7, 2011, sent to the company Dec 15, 2011, published by CPSC Dec 30, 2011

The product, in the report: Onkyo Stereo Receiver Model TX-NR809

The product is an Onkyo stereo receiver model # TX-NR 809 which is a new model that I purchased in August. In November, while using the receiver to listen to music, I heard a loud pop and a bright flame could be seen running from left to right under the receiver. There was also a loud burning noise that sounded like a loud gun powder fuse burning. I quickly ran to the unit and unplugged it and smoke was coming out of the unit. I did some internet research and apparently this is not an isolated incident. Please read this review of the Onkyo TX-NR 809 posted on Amazon: Please copy and paste the below into your browser.
http://www.amazon.com/review/R1X2BXSRQM8U1S/ref=cm_cr_pr_viewpnt/192-7864877-5183149#R1X2BXSRQM8U1S
I have notified Onkyo of the problem and they will not refund my money and say they will fix it but I don’t want a fire hazard in my home, nor anyone elses.
Here is a copy of the review in which this same thing happened to another consumer:
REVIEW ON AMAZON.COM of the Onkyo TX-NR 809. The link to this review is above.
12 of 15 people found the following review helpful: Onkyo TX-NR809 : Second Replacement, October 9, 2011 By BishopAmazon Verified Purchase(What’s this?) This review is from: Onkyo TX-NR809 THX Certified 7.2-Channel Network A/V Receiver (Black) (Electronics) Received the first one and hooked up all the connections and everything video\sound ran fine over the course of a week. This Friday I had some spare time and decided to apply the updated firmware and that went without issue, played well thereafter. Later in the day I unraveled the MIC and decided to calibrate the speakers, went through setup process and it detected no left side speakers? Odd in that they all had been working before the calibration for a week. Unplugged the MIC and restarted the receiver via ON\OFF and it shot sparks out the top of the receiver with a resounding pop. Uhg, called the customer service with Amazon and they shipped me out a replacement. Unpacked the new one and plugged in the HDMI connection to the LED\LCD TV and powered on. Received message “check speaker connection”. Ok , thinking maybe must connect speakers for operation first. I connect speakers, same ones that worked all last week etc, received “check speaker connection” response again, then receiver automatically shuts down. Proceed to read the manual; try factory reset with VCR\DVD button and standby button pressed at the same time as advised. Guess what, SMOKE rolled out the top of the receiver!! Two receivers and both smoked out the top under normal functions. I love what the ONKYO NR-809 has to offer, I personally think it is the best performance\features\price for my money but there seems to be some quality issues, not to mention the feeling you get when you see smoke roll out the top of a piece of electronics. If not for the great customer service from Amazon I would be in a heck of a mess packing these things up and sending off for service work. I like the receiver so much I am contemplating trying a third but I doubt I will ever feel confident in its durability\quality. Open to suggestions at this pont.

Model
Onkyo TX-NR 809
Bought from
Newegg
Bought
Aug 27, 2011
Where
Duluth, Georgia: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Onkyo, made or sold by ONKYO USA CORP.
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/28/2011) ONKYO USA CORP.: We have received the TX-NR809 and our engineer has completed his evaluation, see below report. Analysis: Found electrolytic capacitor C6020 ruptured on the driver board for left channel. ( picture attached) Also, output transistor for the left channel mounted on heat sink found shorted. ( picture attached). Rest all the compoents and the unit is intact. ( pictures attached). When output transistors are shorted due to heavy current flowing through them; there is a chance that the voltage might go high across C6020 as the transistors in the driver and output are connected in DC coupled way. This high voltage can make the capacitor go bad. In this incidence, the capacitor ruptured and created too much heat due to heavy current passing through it, which resulted in smoke. ( Picture attached showing the ruptured capacitor). This design is used is many amplifier circuits in all electronics industry to achieve better quality audio. Incidences like this may happen due to several factors like, shorted coils in speakers or malfunction of attached components or due to some external material causing short inside. However, in order to protect the unit from catching fire, the unit has “protect circuit” which causes unit to shut down, once the protection circuit gets message from the heavy current drawing components. Sometimes, this may take a few seconds, but the unit will shut down on its own. These type of safety circuits are mandatory in our designs, as the unit has to pass UL safety approval standard. This model is UL approved. In summary, this kind of “shorting” of output transistors is a possibility for any amplifier out in the market. And safeguards like “metal heat-sinks” ( all output transistors mounted on heat-sink; picture attached) and “protection circuits” are positioned in the design to avoid any possible heavy damage. End of report
Note that at no time was there ever and open flame or danger of fire, the unit shut down as designed to avoid further internal damage.

CPSC report 20111207-28A94-2147472558. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Onkyo stereo and hi-fi equipment

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.