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Motorola stereo and hi-fi equipment

1 report to CPSC, the latest made May 21, 2015. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

  • 1report to CPSC
  • May 21, 2015the latest report was made
  • May 21, 2015the earliest
  • 0with the company’s comments
Brand
Motorola
Maker
Motorola Mobility, Inc.Makers, importers or sellers, as the reports name them
Product
Stereo and hi-fi equipmentCPSC’s product type: Stereo or Hi-fi Components or Accessories (code 546), in Electronics: Audio & Radio

By month

1 report from June 2014 to May 2015; the most in May 2015, 1.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
May 20151

How badly anyone was hurt

  • No one hurt 1 CPSC: Incident, No Injury

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

  1. No one hurt

    Made May 21, 2015, sent to the company Jun 19, 2015, published by CPSC Jun 17, 2015

    The product, in the report: Black and Orange Bluetooth ear buds (in-Ear)

    Piece of earbud detached and fell into my ear canal....see my reporting to Motorola below.

    Motorola support Chat Transcript05/11/2015 07:12 PM [06:38:45 PM] Hi, my name is [REDACTED]. How may I help you? [06:38:54 PM] [REDACTED]: profield [06:39:01 PM] [REDACTED]: Good afternoon! Who do I have the pleasure of chatting with? [06:39:10 PM] [REDACTED]: [REDACTED] [06:39:21 PM] [REDACTED]: I purchase an S11-HD Bluetooth headset [06:39:29 PM] [REDACTED]: (in-earbud) [06:39:44 PM] [REDACTED]: and I havd an alarming thing happen to me last week [06:40:32 PM] [REDACTED]: there is in the center of the earbud, on the part that enters the ear, a gold/copper color disc and came out and fell into my ear canal [06:40:53 PM] [REDACTED]: and the only we I was able to get it out was to have me ear flushed [06:41:02 PM] [REDACTED]: *my ear flushed [06:41:17 PM] [REDACTED]: also, on a not so scary note..... [06:41:37 PM] [REDACTED]: the ruber pads that make contact behind the ear are slipping off of the device [06:42:01 PM] [REDACTED]: I would like a replacement of the entire unit [06:42:15 PM] [REDACTED]: Ok. I am sorry about that issue; Let me help you with that [06:42:50 PM] [REDACTED]: Before we move any further, May I please have your email address and phone number? [06:43:13 PM] [REDACTED]: [REDACTED] [06:43:16 PM] [REDACTED]: [REDACTED] [06:43:52 PM] [REDACTED]: Thanks [06:44:05 PM] [REDACTED]: Would you mind waiting for a moment so I can get the information for you? [06:44:12 PM] [REDACTED]: ok [06:44:16 PM] [REDACTED]: Thanks [06:46:02 PM] [REDACTED]: fyi: I saced the little gold/copper disc that fell into my ear. [06:46:06 PM] [REDACTED]: *saved [06:48:11 PM] [REDACTED]: When did you purchase the device? [06:48:22 PM] [REDACTED]: 10/2014 [06:51:15 PM] [REDACTED]: Thanks [06:51:53 PM] [REDACTED]: are you allergic? [06:51:58 PM] [REDACTED]: nope [06:55:10 PM] [REDACTED]: This happen in both ear or just one? [06:55:43 PM] [REDACTED]: just one - Right side...the little gold/copper disc is still in the ear bud on the left side [06:58:54 PM] [REDACTED]: Thank you so much for waiting [06:59:06 PM] [REDACTED]: no prob...gotta get this done anyway [06:59:41 PM] [REDACTED]: Ok. I’ll send you a email and you need to replay with the proof of purchase. [07:00:03 PM] [REDACTED]: ok...send it I am ready [07:00:16 PM] [REDACTED]: when we received the proof of purchase we can do exchange [07:00:24 PM] [REDACTED]: Ok. one moment [07:05:42 PM] [REDACTED]: okay...just sent it.... [07:05:51 PM] [REDACTED]: you should have it back in the reply [07:06:52 PM] [REDACTED]: let me check [07:08:21 PM] [REDACTED]: just sent a second reply with the full order email confirmation [07:08:33 PM] [REDACTED]: *full/Complete [07:09:28 PM] [REDACTED]: Unfortunately I don’t received the email yet, sometime this take time but if you let me I can contact you via email when I received [07:09:31 PM] [REDACTED]: if you want [07:10:14 PM] [REDACTED]: yes please..... [07:10:45 PM] [REDACTED]: Ok. I’ll contact with you via email when I received the email [07:10:54 PM] [REDACTED]: .Is there anything else that I can do for you? [07:10:57 PM] [REDACTED]: ok...is that it for now? [07:12:15 PM] [REDACTED]: Unfortunately Yes, but don’t worry I’ll contact you [07:12:24 PM] [REDACTED]: ok....thanks. [07:12:32 PM] [REDACTED]: Thank you for contacting Motorola! Take care and enjoy the rest of your day! [07:11:14 PM] ’[REDACTED]disconnected (‘Concluded by Agent’). Via Email (Julio)05/11/2015 07:03 PM Good day!

    We are trying to process the requested return authorization for your Motorola accessory replacement. In order to process the request we need to verify your Proof Of Purchase / Receipt. Please reply to this email with a scanned copy of the receipt as an attachment or fax a copy of the receipt to: 608-348-3804 and put attention: RNT Ref #150512-023907

    Thank you.

    Motorola Order Admin. Warranty Department

    Model
    s11-hd
    Bought from
    eBay
    Bought
    Oct 12, 2014
    Where
    pembroke pines, Florida: Other
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Motorola, made or sold by Motorola Mobility, Inc.
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Stereo and hi-fi equipment

How to read a record

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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